Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

8,525 reviews

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edward Knue 
Rating:
5.0

Customer did not leave a comment.

Lorraine Tudela 
Rating:
4.0

Customer did not leave a comment.

Ryan Doyle 
Rating:
5.0

unit was sound but with 110151 miles the interior was rough. everything else went fine

Steve Brown 
Rating:
5.0

Customer did not leave a comment.

Rosaura Nunez 
Rating:
5.0

Customer did not leave a comment.

Teany Herrera 
Rating:
3.0

It was fine. The checkout process was tough bc we had to park the truck in a tight space and still somehow take pics of the sides of the truck???

Krystal Deller 
Rating:
5.0

Customer did not leave a comment.

Eric Fox 
Rating:
5.0

Customer did not leave a comment.

John Hall 
Rating:
2.0

Truck hadn’t been swept out and was on E when picked up.

Amelia Ackerman 
Rating:
5.0

Customer did not leave a comment.

Cody Price 
Rating:
5.0

Customer did not leave a comment.

Alexander Carrillo 
Rating:
5.0

Customer did not leave a comment.

Patricia Ludwig 
Rating:
5.0

Customer did not leave a comment.

Rita Larkin 
Rating:
5.0

Customer did not leave a comment.

Joseph Stratman 
Rating:
5.0

Had a hitch installed, they were fast and friendly. Associate mentioned how much time he took to make sure it was absolutely perfect.

Daniel Gavin 
Rating:
3.0

Customer did not leave a comment.

matthew nickell 
Rating:
5.0

Customer did not leave a comment.

Nilie Sackett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Franz 
Rating:
3.0

Subsequently to this my brother had hurt his back moving our furniture because the needed supplies were not available. I am highly disappointed with Uhaul at this time

Elizabeth Tinoco 
Rating:
5.0

Customer did not leave a comment.

Maura Quintana 
Rating:
5.0

Several different franchises assisted me along my the way. Nice job

bob oshaughnessy 
Rating:
5.0

Great customer service

Debbie Baker 
Rating:
5.0

Customer did not leave a comment.

Michael Potter 
Rating:
5.0

fast service

Paul Brown 
Rating:
5.0

Customer did not leave a comment.

CLARENCE HOOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Wetenkamp 
Rating:
4.0

I chose to do on line check out of my truck. I have a temporary drivers license on paper until my drivers license card comes. The on line check in would not “take it” since there was no bar code. It would have been nice to know this up front. The truck I was assigned was blocked by another truck. Luckily there was staff on site to take care of both these issues (esp moving the other truck out of the way? What if no staff were on site??

Suzanne Brungs 
Rating:
5.0

Great service from this location as always.

Charles Dietz 
Rating:
5.0

Customer did not leave a comment.

hilda munes 
Rating:
5.0

Customer did not leave a comment.

judith jones 
Rating:
3.0

Customer did not leave a comment.

Mohiy El Din El Attar 
Rating:
5.0

They where very helpful and also bought my boxes back that where left over.

Darrin` Haigis 
Rating:
5.0

Customer did not leave a comment.

Silmarie Santiago 
Rating:
4.0

Customer did not leave a comment.

Ron French 
Rating:
3.0

Still waiting on my receipt

Alan Harris 
Rating:
5.0

Customer did not leave a comment.

Joseph Spezzano 
Rating:
5.0

Customer did not leave a comment.

allen mcdonald 
Rating:
5.0

Very professional and friendly female employees not so much with male employees. But overall I am impressed. Thank you

Dave Hoskinds  |  Overall Experience 
Rating:
5.0

Over charged when dropped off

Mark Wilmink 
Rating:
4.0

Customer did not leave a comment.

Jessica Reichel 
Rating:
5.0

Customer did not leave a comment.

Raymond Adamick 
Rating:
5.0

Jeannette was Great! I think that’s her name! I’ll definitely use y’all again👍🏼

Melissa Perkins 
Rating:
5.0

Is good

Nike Makika 
Rating:
5.0

Thanks you

Jean Pierre Mbo 
Rating:
5.0

Check in and check out was very smooth

Pam Hill 
Rating:
5.0

Trailer was ready to go when I arrived and agents were very helpful. It made the move seamless. Thanks!

Doug Crigler 
Rating:
4.0

Customer did not leave a comment.

Linda Oakes 
Rating:
3.0

Be honest about the rates. I got online did a “quote”. Mileage was “quoted” at $0.49 but I was charged $0.99 a mile. My rental cost DOUBLE what I expected.

Melissa Robinson 
Rating:
5.0

Customer did not leave a comment.

Joe Krieg 
Rating:
1.0

Stop trying to nickle and dime your customers to the bank to make money

Blaec Walker 
Rating:
3.0

SODA OR SOMETHING STICKY HAD BEEN SPILT ON HEAT CONTROL KNOBS, WERE HARD TO BREAK LOOSE AND TURN ON. THE WINDOWS ON THE INSIDE WERE VERY DIRTY. HAD TO CLEAN THEM. IF THEY LOADED THE VAN, I WOULD HAVE HAD TO PAY FOR THAT. WITH THE MONEY I SPENT TO USE THAT TRUCK IT WOULDN'T HURT UHAUL TO LOAD IT WITHOUT CHARGING. THE CAR HAULER HAD ONE OF THE RACHET STRAPS THAT WOULDN'T TIGHTEN UP. IT JUST KEPT TURNING.IF A COMPANY WANTS TO CHARGE THESE KIND OF PRICES, THEY OUGHT TO MAKE SURE EVERYTHING IS CLEAN AND WORKING CORRECTLY.

louise poston 
Rating:
5.0

The general manager service was excellent friendly helpful all around a great place and environment

dj MARSH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Bailey 
Rating:
3.0

Customer did not leave a comment.

Troy Lumley 
Rating:
1.0

i cant get into access unit sitting outside with bunch stuff in my uhaul

Christina Vickers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MULDERINK 
Rating:
3.0

Well I walked into the facility and couldn't find anybody. I walked around saying "hello" and after 6mins as I was walking out someone appeared. They asked if I was returning and I said "yes" and they said your all set. Never checked to see if any amount of money would be refunded. She said there wouldn't be. I returned the truck 1 day early. If someone could look into it it would be great.

Karen ref 
Rating:
3.0

Customer did not leave a comment.

Kelly Witsberger 
Rating:
3.0

Tires had very little tread left and with rain in the forecast, was a little concerned towing. During the trip, driver's side running light quit working.

Brad McCord 
Rating:
5.0

My movers were great. Thanks for all the help and great work

Devin Watkins 
Rating:
5.0

Staff was great to deal with. Both check in and check out process was very quick and easy. I’ve rented from the location in the past and it has always been a great experience. Thanks, Phil

PHIL HESTER 
Rating:
5.0

Customer did not leave a comment.

Bradley Daniel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Stipp 
Rating:
5.0

The lady who checked me out was extremely helpful very knowledgeable. The gentleman who showed me where the truck was was a bright part of my day seem to really like his job and had some very useful information about the trip I was about to take with the truck.

John Goldfuss 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KRAMER 
Rating:
5.0

Just everything was fine

GREG ASHCRAFT 
Rating:
5.0

Customer did not leave a comment.

Fardowsa Hassaa 
Rating:
5.0

I brought the vehicle back with 3/4 tank of gas and on the receipt is was marked at half same as when I picked it up.

Brett Sandlin 
Rating:
5.0

Customer did not leave a comment.

Kamille Newton 
Rating:
5.0

The customer service agents were very helpful and friendly.

Jaclyn Beaty 
Rating:
5.0

I've been doing business here since 2010 and it's always been a great experience, and always good customer service and equipment!

Joseph Krieg 
Rating:
5.0

Very friendly and helpful staff.

Hannah Robinson 
Rating:
4.0

Customer did not leave a comment.

Christina Ballis 
Rating:
3.0

Customer did not leave a comment.

Sean Ruark  
Rating:
5.0

Customer did not leave a comment.

EZBEREAIN BERRY  |  First Impressions 
Rating:
3.0

Returning a rental truck using a cell phone is extremely difficult and confusing, This process should not be done the way U-haul does it. NOT EVERYONE IS TECH SAVVY.

Terry Phillips 
Rating:
5.0

No complaints. Staff were very nice and helpful. Explained everything as well in a way anyone would understand. Jeannette was very nice and went above and beyond!

Jennifer Havlin 
Rating:
5.0

It would have been nice if we paid ahead of time that we could have gotten the rental blankets so we could wrap everything. Instead we picked up the truck an entire day early. Mike was wonderful!

Deanne Durbin 
Rating:
5.0

Nothing

Kimberly Lewis 
Rating:
3.0

They didn’t seem to care that the truck leaked water on our moving boxes. Did not offer anything help in making it right

Ralph Vater 
Rating:
2.0

The clerk getting me my unit made every step of the process difficult and took a ridiculous amount of time. The storage area is difficult to maneuver in, has floor that are uneven to the point of being a safety concern, and have malfunctioning lights that compound the safety risks.

KYLE ROBERTS  |  First Impressions 
Rating:
4.0

.

Denise carrico 
Rating:
5.0

Great see

gerald barney 
Rating:
1.0

when I first called to make the reservation the employee gave us wrong information about renting the truck and trailor we wanted and then proceeded to give us the wrong trailer we wanted and then proceeded to put in the wrong day that we wanted. good thing i called and changed the trailor and the date or I would of been even more upset. also because I couldn't rent the truck and trailor I originally wanted we had a very horrible day getting in and out of the moving van that we had to get. If the employee would of told us that they don't rent the truck and trailor that we originally wanted only at their location then we would of went to another location and rented it from there. and we had to pay more for gas because we had to rent a moving van instead of the truck that we wanted. overall bad experience.

Zoe Larson 
Rating:
5.0

Customer did not leave a comment.

Derrick Huddleston 
Rating:
3.0

Customer did not leave a comment.

Bridgett plummer 
Rating:
4.0

Customer did not leave a comment.

Brian Stegemoller 
Rating:
5.0

Customer did not leave a comment.

Jamie Mckinney 
Rating:
4.0

Customer did not leave a comment.

SARAH HODGES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estella nchumuluh 
Rating:
4.0

Customer did not leave a comment.

michael Delaney 
Rating:
5.0

Nothing to improve,y'all were wonderful to work with

Rita Parker 
Rating:
3.0

Quick easy in & out, online & in store.

Jarrod Becker 
Rating:
5.0

Customer did not leave a comment.

William Rolf  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

mark schneider 
Rating:
5.0

I always use this location. They are friendly, I always leave happy overall. I have used them a half a dozen times and tell friends to as well. Employees have been different each time but the stress of moving is hard and they are always able to give me the piece of mind of making it a lil easier.

Nikki Arlinghaus 
Rating:
1.0

They gave me the wrong van and they’re mean and rude. Taking advantage of the weather that i didn’t bring a car

Moulaye Mohamed cheikh 
Rating:
5.0

Customer did not leave a comment.

Brian Persley 
Rating:
4.0

Our lights went out on the trailer while in transport. This was very dangerous and we had to delay our move until the day tried to break. Still was not safe while driving.

David Cochran 
Rating:
5.0

Customer did not leave a comment.

Timothy Parker 
Rating:
5.0

Customer did not leave a comment.

Roger Raber 
Rating:
5.0

Customer service was not very friendly.

Roseann Billingsley 
Rating:
3.0

Customer did not leave a comment.

Troy Lumley 
Rating:
5.0

Thanks for all your help and good customer service.

dawn whalen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Jacobsen 
Rating:
5.0

Customer did not leave a comment.

kevin bush 
Rating:
4.0

The customer service was great. I can't remember the ladies name that took care of me but she was amazing and knew exactly what she was doing. There was no hassle at all which is a big plus in my eyes. Keep up the good work team your doing great.

Alisha Stephens 
Rating:
5.0

Na

Colbys Bikoli 
Rating:
3.0

Most of the marker lights were burned out on the trailer I rented. The inside of the trailer was also dirty, hadn't been swept out. The wheel bearings also howled and got warm at highway speeds.

Terry Corner 
Rating:
5.0

The truck's check engine light and passenger airbag light was on the whole time.

Kristina Luna 
Rating:
5.0

Customer did not leave a comment.

EDDY HENSLEY  |  Overall Experience 
Rating:
5.0

I was very pleased with how easy it was to find a storage unit and complete everything on line it was easier then i thought it would be then when i got there the staff member walked back with me to show me where the room was she was very friendly and helpful.

Barbara Dise  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TINA LEIFHEIT  |  Overall Experience 
Rating:
5.0

Your agents very knowledgeable. The personnel was easy to talk to and do their best to help with your rentals.

BONNIE KING  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Calvin Chughes  |  Overall Experience 
Rating:
5.0

Friendly service and the cleanest facilities I’ve ever seen for a temporary storage. I highly recommend the Erlanger location.

LEILANI FOWLER-HALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene Minter  |  Online Move In 
Rating:
5.0

Jeannette Dean is amazing and answered every question I had and took time to show me the best unit for the things I needed and even took time to listen to me talk about my dad passing witch is the reason for needing the unit we need more people like her in this world thank you for being so kind

NETTIE SCOTT  |  First Impressions 
Rating:
5.0

I think Jeanette needs a raise. I was not the best tenant, but she helped me as much as she could and even worked out stuff to help me. I appreciate every thing she did for me, she has no idea. I am so paying on what I owe cause in the long run, UHaul held me stuff for me. That's the least I can do. But please please praise Jeanette!!!! She did wonders for me and end the end, i got my stuff and my stuff meant the world to me. Thank you Jeanette. Everyone there needs a bonus, a raise, and 2 weeks vacation. Angela Hatmaker #183

Angela Hatmaker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa Gibson  |  Overall Experience 
Rating:
5.0

I have always used the Uhaul facilities in Elsmere, nothing but kind and respectful people.

Pamela Bishop  |  Overall Experience 
Rating:
5.0

Great people, had my storage set up quickly. They realize time us of the essence!! People are always in a hurry, but, assisting me showing the indoor facility. Great location.

LEILANI FOWLER-HALL  |  First Impressions 
Rating:
2.0

Lighting is awful on the back row where my storage unit was. The motion detector was in the corner which is hard to get to in the dark when you’re in your storage unit. The floors are very uneven and I wasn’t able to open my storage unit door completely. The split units are awful if you’re carrying anything heavy, which required me to upgrade my until. There is no lighting within the storage unit itself. Also, mouse poison is in what looks like a restaurant to-go box which is great that they have it but doesn’t give you a great feeling when leaving valuables in your unit.

myka watters  |  Overall Experience 
Rating:
5.0

I absolutely love Uhaul. U Haul has always been used in my family for as long as I can remember. Hi miscalculated pricing cuz this was the first time I ever had to use U-Haul by myself but it was okay it was still pretty good. The only thing I'm upset about is I'm being charged for mileage that I supposedly went over. I don't think that should be fair because I didn't drive the U-Haul anywhere but from pick up to my apartment and then over to the drop off location and I'm being charged for 4 Extra miles. I know it might sound minuscule but I'm currently homeless so now I have to pay that when I specifically told where do You Haul was going to be so I assumed the 35 mi they gave me was going to be enough but to find out that there was four extra miles put on where I don't even know where that four extra miles came from and now I have to pay it is upsetting and then I was told I was going to have to pay a $30 late fee for that so now it's almost $50 that I might have to pay and I have no home and I'm broke so that's the only thing that upsets me that was done by U-Haul.

Angela Hatmaker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mary horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabe Bingaman  |  Online Move In 
Rating:
5.0

Michelle was extremely helpful! Moving is stressful and Michelle was extremely accommodating and made appropriate suggestions to take care of my moving and storage needs! Thank you!

Michelle Mcdaniel  |  First Impressions 
Rating:
5.0

Michelle was the best! She made the entire transaction quick, while providing multiple options for my truck and storage needs.

Chris Ring  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaQuisha Miller  |  Overall Experience 
Rating:
5.0

The renting a storage unit and truck didn't give me the one month free rental. They had to apply it in the store.

Pamela Bishop  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Cox  |  Online Move In 
Rating:
5.0

Friendly

richard turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA DUNN  |  First Impressions 
Rating:
1.0

They made me pay a full month of rent for 2 days when I was emptying them out. I think it’s ridiculous that they make you pay for a full month.

Michelle Brewster  |  Overall Experience 
Rating:
4.0

My lock wouldn't go on and the lady at the counter got annoyed when I told her so I fixed it myself

Richard Alcorn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stanley newman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amanda Bryant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kristine ditez  |  Overall Experience 
Rating:
5.0

None

amerco farmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DEETS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Eshiba  |  First Impressions 
Rating:
1.0

I would never went from the storage unit ever again or recommend anyone to

Crenshaw Leticia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Rose  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pamela Reece  |  First Impressions 
Rating:
2.0

The independent contractors all have different procedures that feel unorthodox and not very well maintained. Lack of requested and yet paid for. Extra pads and mileage that I was charged for yet didn't use.

Garnet Radcliff  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Theresa Rose  |  Online Move In 
Rating:
2.0

I closed out my storage unit online but the facility never closed our my account. The facility manager didn’t even know you could check out if your unit online. Finally after 10 days of no response from the facility I drove over to have my account closed. Anyone want to pay for my gas?

Spencer Rooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter neltner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Gadd  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ROBERT NORTHCUTT  |  Overall Experience 
Rating:
5.0

Awesome staff ! Excellent attitude.

SHANE SHARP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon BIDDLE  |  Overall Experience 
Rating:
3.0

Rates kept going up spaces have very low ceilings. Staff was excellent.

Jane Hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Gonzalez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Esther Agbonzikilo  |  Overall Experience 
Rating:
1.0

These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.

Robert Schultz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Perry  |  Overall Experience 
Rating:
5.0

Amazing staff!!!

jeannette dean  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Beasley  |  Overall Experience 
Rating:
5.0

Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.

melinda cole  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bianca Mckay  |  Overall Experience 
Rating:
5.0

They treated me like a friend and I felt welcomed and respected.

ron thomas  |  First Impressions 
Rating:
3.0

I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.

TINA RUFFIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAYANA RIVERA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janie Moore  |  Overall Experience 
Rating:
5.0

I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.

DEBORAH STINE  |  Overall Experience 
Rating:
5.0

This has been a long-term storage rental. I have been extremely pleased with the interaction I’ve had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.

cindy burton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joanna grote  |  Overall Experience 
Rating:
5.0

Nice and curious staff

william kareth  |  Overall Experience 
Rating:
1.0

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they’re so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we’re also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won’t let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Jess Burhans  |  Online Move In 
Rating:
4.0

Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.

ANDREW BROCK  |  First Impressions 
Rating:
4.0

Very nice and clean staff is very helpful

Barbara Dise  |  Online Move In 
Rating:
5.0

Everything good

José Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

José Hernandez  |  First Impressions 
Rating:
5.0

There is poor communication by phone

Oscar Alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan Rothe  |  Overall Experience 
Rating:
4.0

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

JANICE PARR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Miller- Vance  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80’s, early 90’s. Keep up the good work!

cindy steele  |  Overall Experience 
Rating:
5.0

Very pleased

Michael Mercer  |  First Impressions 
Rating:
4.0

The lady who checked me in was very friendly and knowledgeable.

minnie white  |  First Impressions 
Rating:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary horton  |  First Impressions 
Rating:
5.0

Nattie is an awesome employee!!!!

Derrick Becker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Becker  |  Overall Experience 
Rating:
5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick Becker  |  First Impressions 
Rating:
5.0

no comments

TONY RUDISILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter weitz  |  First Impressions 
Rating:
5.0

Staff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

BRANDENT ENGLEMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

summer ball  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary VanSyckel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd Frailey  |  First Impressions 
Rating:
5.0

Really helpful people. Jumped right up to help

Leslie Dyas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS M COCCO  |  Overall Experience 
Rating:
5.0

U Haul has always been excellent.

Georgejana Foltz  |  Overall Experience 
Rating:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal Arellano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasha Moore  |  Overall Experience 
Rating:
5.0

Great store! Employees all very helpful and friendly,

David Chavez  |  First Impressions 
Rating:
4.0

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Emily Hopper  |  Overall Experience 
Rating:
5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. Ashcraft  |  First Impressions 
Rating:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James Bradley  |  First Impressions 
Rating:
5.0

Na

Debbie Hobbs  |  Overall Experience 
Rating:
4.0

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Brian Rhodes  |  Overall Experience 
Rating:
5.0

The staff are amazing! I highly recommend this Uhaul

Kristy (ID REQUIRED) Miller (ID REQUIRED)  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful.

Bonnie Gentry  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Christy is great!

Marc Martinez  |  First Impressions 
Rating:
1.0

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Debra Robinson  |  Overall Experience 
Rating:
4.0

really nothing to add

STEVEN PARKER  |  Overall Experience 
Rating:
5.0

I have no complaints, and was clean and well lite.

Pamela Bishop  |  Overall Experience 
Rating:
5.0

Was s great experience thanks for the love

Barbara Ann Rogg  |  First Impressions 
Rating:
5.0

They stored my stuff for 6 months and delivered them in good condition.

george atkinson  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

ERIC SEHLHORST  |  First Impressions 
Rating:
4.0

Staff friendly and very helpful.

tammy candelas  |  Overall Experience 
Rating:
2.0

To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

Shelley Grant  |  Overall Experience 
Rating:
1.0

I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

lorelei wilson  |  Overall Experience 
Rating:
3.0

There was mice droppings all over my things.

Maria Vazquez  |  Overall Experience 
Rating:
5.0

First Class Service. Awesome location! Thanks for making our move super easy.

Todd Goelz  |  Overall Experience 
Rating:
5.0

I was very pleased. The employees were great!

bette fernandez  |  Overall Experience 
Rating:
5.0

Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Todd Goelz  |  Reservation 
Rating:
3.0

Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

Danitra Brown  |  Overall Experience 
Rating:
5.0

This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

MATTHEW WILCOX  |  Overall Experience 
Rating:
1.0

unit wasn't available and staff didn't show any cares

dave heizer  |  Reservation 
Rating:
1.0

Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

Manisha Mallik  |  Overall Experience 
Rating:
5.0

The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.

william mcmillen  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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