Your customer service rep was nasty and made it hard for me, a disabled man, to move out. I sent my rep because I couldn't get out of bed due to disability and she wanted a power of attorney. Because I had to fly out next day that was impossible. I had to go down with cane and pain and your rep was still nasty and rude. I called on phone re move out and your phone rep insisted I go to office. Bad business and ADA violations I'm sure, just to move out of my storage I had for years with you.
DAVID T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Colonial Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Autumn and Krista were amazing. I would suggest that you give these employees a raise for their stellar customer service! This will definitely keep customers coming back...just to be able to interact with them. Two gems!
Olema EGood service , very friendly and good location
Mohan TVery easy to leave the trailer. I would use this dealer again.
bill mEnglish language was lacking. Asked questions of the guy hooking me up but he wasn’t understanding me. Otherwise it was good.
Bradley MEveryone I dealt with were professional and knowledgeable. All rimes for delivery, pickup and delivery again were on time. Was very impressed with the cost of my entire container use.
Nancy KAmazing experience every time I reached out. I never went to the pick up location but it made me rank it
Vanessa LFrustrating communication with the central operators. There are times when the customer needs to speak to the pick up location ahead of time.
billy sThe trailer I rented for a one way move had an out of round tire that kept me at 50 miles per hour for over 4 hours. It was a disgrace that you would let that go out on a one-way run in that condition.
Elton GStore is poorly laid out. Can't see the desks behind those "dividers" of crap. Everyone finally finds them but comes up to the side of the desk. Awful. Staff and service were lovely, equipment was great. That app is the worst thing ever. 1. I got 2 confirmation codes every time I tried to use it. 2. Why a confirmation code? Is this Fort Knox? 3. Why an app? I still spent the same amount of time at the counter, had to be there in person both times, couldn't send a message. Is this typically a repeatable transaction for folks, or do they uninstall the app right away? Not well suited. 4. The app couldn't read the QR code at the drop off - it was trying to read a bar code. 5. The app kept trying to access my location, and I couldn't move forward. Besides the app and the layout, great crew and good equipment.
Robin SThe experience was very professional, the store very clean. Greeg and Rayon assisted me, I got in and out very quickly overall it was a 5 star experience. I also recommend the location to my Family and friends. Great experience
Chastity BExcellent customer service
Joseph MI do not see any improvements needed for the next customer. I had an excellent experience with UHaul. Thank you! 😊
Laurie RThe gentleman that helped me was very nice, The truck was clean and ran great. I highly recommend U haul to everyone I know. You guys are awesome! Thank you for all your help!
Cody WExactly how a truck rental should go!
Matthew MYour customer reps have no idea what is covered by insurance and are giving out totally incorrect information. They need to know what it is they are selling. I’m sorry I forgot to cancel the insurance. Your reps are totally uninformed about your insurance!
Michael KEasy process, great service!
KELLY HThe vehicle had a service light on when I picked it up, the drivers side headlight was hanging on by the power cable and the bottom screws in the bezel allowing the light to move up and down, the passenger side mirror would not stay in place and moved out when driving and the door weather stripping was loose allowing excessive air through making the trip uncomfortable due to the noise.
Andrian HReturn staff were rude and incompetent.
Christopher PEvery time I go there, friendly service professionalism on point
sergio lI was informed of the delay and that was not an issue. Everyone we dealt with was great, polite, helpful and knowledgeable. Would highly recommend them for cross country moves.
Patricia HIt has been a great experience with your Uhaul UBox service. Everyone has been very professional and has helped my reloction of items to the storage facility in Illinois. Thank you for your great service.
Cindy FMore staff
James PVery friendly customer service.
Larry BPleasurable experience.
Linda B | Overall ExperiencePaperwork that you returned the trailer
Michael MThe customer service was terrible. I had booked my truck a month in advance. I was told I'd be picking it up at the collier location, no explanation that I would be potentially picking it up elsewhere. When I called the week of and tried to verify they were cagey at best about where I could pick it up. In my opinion knowing that the ft mysers locations has all the sizes in surplus and I was never going to be able to pick it up close to my home,waiting to the day of so I could not book something else. When I called and simple asked for a discount, he said I will give you 20 additional miles, that location was an additional 40 miles from the original and 67 from my home. He stated that my home location was of no concern to uhaulm well quite clearly. I mean what customer knowingly books a uhaul 1hour and 45 minutes from their hime not to mention he was only giving me 20 extra miles. I asked for a different size truck to make up the huge fucking waste of time or for a discount he said he could do nothing for me. I will never use uhaul again
brian aFriendly and very helpful staff.
kevin CNOTHING -- Had great customer Service from the very beginning to the end.
Rick GAs usual , U haul is the way to move your stuff!!!!....
LENNY LThe inside was very dirty not cleaned at all. I reserved a 20' had to enter my credit card info the secure the reservation but when I arrived I was told they didn't have that size so I had to downgrade to 10' truck. Even with the downgrade I paid the exact same I was quoted for a 20'. Not at all a very good experience.
Rebeca DEverything was better than expected from the service to the delivery of the truck, the truck was super clean and in perfect condition for use.
Marcos DWhen we picked up our truck, the representative was very helpful. We asked her the additional day charge. She told us $20 and of course we believed her but then when we return the truck they charge $40 a day so either she’s not informed or she’s a liar and I guess it what it means you have to review your contract even though they tell you one thing and then Bilyeu another I don’t recommend this company.
Susan Rruck did not have blankets or dolly at the time of pick up - and ultimately i paid for 12 and was only provided 6 - no refund was issued lack of attention to detail
Joseph EThank you
Anderson SThey didn’t check my rental in when I returned, so I got charged for an extra day. I had to call the customer service line for them to even check it in. Thankfully customer service got it sorted out, but I would never want to go back to this location.
Alitzah LThe person checking me in was very helpful, professional and informative.
Charles Sfast and simple
marco bFast and efficient service - equipment as expected. Return was made as easy as returning at the airport. Good Job.
Niels TThe first truck had the CHECK ENGINE LIGHT ON so I turned around, returned van and waited on second vehicle. The second truck was not clean and only had a half tank of gas. Not able to slide the driver seat back and recline makes the van uncomfortable to drive long distance. Also, if you place a governor on the vehicle speed, add cruise control.
DOUGLAS Nanswer the phone. needed to change the time of my instal. took 7 calls. would't let me change online.
Don Ctruck was not very clean, the front bumper was caved in - and it smelled like cigarette smoke. They charged me $5 for the 2” ball hitch without telling me (I would’ve used my own) and the truck had 1/4 tank when I picked it up.
John HFront desk was good, but yard crew was a bit disinterested. Had to ask for each dolly. Then had to ask for blankets. Got one bag of blankets, showed the guy the paper work which showed 36 blankets reserved, then got two more bags. Turned out that the bags don’t have 12 blankets in them, so ended up with only 16! This guy did not understand English! Fortunately, we will not need to use this location again.
David BThe person at the desk was Excellent. They had moved reservation from Fort Myers to Cape Coral, and I did not get the message until I arrived in Fort Myers. The man behind the desk was able to get my reservation moved back to Fort Myers and saved me over an hour of driving. I am so thankful.
Anthony HRECOMMEND lunch next door at Miller's Ale
John WStaff and management were courteous, friendly, professional with fast completion of the service provided. Great job folks. Thanks!
ANDREW CYour stuff is exceptional go out of the way for their customers
LOUIS G | Overall ExperienceVery convenient location, clean and staff very courteous and helpful. Highly recommend this business.
Orlita S | Online Move InCustomer service very good facility very easy to use everything was as it should be
Dwight B | Overall ExperienceUhaul is my go-to. Reliable, affordable, and household name. It's a no brainier for me.
Marcelle O | First ImpressionsStorage not ready. Management used profanity. Disrespectful and no sense of urgency. Cancelled the storage and in process of moving my things out of the Ubox. Employees have no customer service. No greeting when you walk in. On personal cell phones and always a line. Reservations are entered incorrectly. When being attended to employee rudely interrupts you to help another customer that is being attended by another employee. By far the worst location. Ubox has been damaged for almost 2 years and personal information never updated. This whole team including management need some serious training.
MICHELLE A | Overall ExperienceMy things were all water damaged and molded. I lost over $6000 combined. They were dead roaches in my things and almost everything I stored were brand new. The ceiling was falling out. They raised the rental fee and the storage space was not worth it. I didn’t even complain to them I called the 800 number to check out and they sent my call to the location.
Shelly D | Overall ExperienceSamia was the associate that helped us. She was friendly, helpful, and very efficient. A real credit to youe company.
Terry L | First ImpressionsI'm a widow with no children, and due to financial difficulties, I fell behind with my payments. Since I live eight hours away, I was unable to get any help to remove my items, therefore the unit was auctioned off. That unit contained many items of sentimental value. 😭😭😭😭
Yvonne G | Overall ExperienceI can confidentially say that every time I went there I had to go to the office because I could never just access my storage.. someone backed up into my unit and I wasn't allowed access for a full month.. there is 0 communication between the staff.. overall horrible experience and I'm never using uhaul again.
LYNNEATTE V | Overall ExperienceGreat customer service at this location! The agents and management all helped to make our moving experience a lot more pleasant.
Amanda J | Overall ExperienceStorage unit very nice Uhaul truck ather story Dirty. 1forth tank gas. 300 miles out engin light come on stress full trip not knowing if truck was going to make trip. Then muffler blowing out . That why light came on very loud ride useing more gas . Not happy at all . Truck should not have ben set up for long trip should be retired When dropping off let people know of issues told was normal. Feel sorry for next renters.
kevin f | First ImpressionsGreat experience, office staff were cheerful and pleasant to do business with. If need be I would use U-Haul storage again.
Jeffery R | Overall ExperienceI am so thankful for the when I needed help, you all worked with me and made a really upsetting situation so much easier. God Bless You All
DAVID S | Overall ExperienceThe floor of my unit could have used a mopping. Prior use / tenant -- it is a bit gritty. The people /staff were very helpful. The most difficult thing is when I call the local number, it is extremely rare that someone answers. I am almost 100% shunted to the central UHaul number and just have to leave a message. Awkward way of doing business for the customer. Thank you.
Renee K | First ImpressionsI Had a good experience with 2 of the 4 employees encountered there. The prices were at an all time high in the decades dealing w/ your company and feel its NO longer considered competitive pricing but gouging!!.. but sadly I'm faced with no other choice than to pay. I also think the amount of emails for me to RATE your company before I even got my truck rented or moved into the room bordered on harassing!! considering I deleted 12 of them in a mater of days and continued to recieve RATE YOUR EXPERIENCE prompts etc via emails & text until I did!!! I even got an email saying I was late on room payment for a wrong room size that should have been deleted from your system and my money refunded or exchanged for the one I actually DID need! I HOPE this is satisfying and you will Now leave me be on the emails & text now!!! I don't have time to play on the computer and prefer my face to face dealings to earn ratings Not an automated forced opinion!!! Thank you - would not rate for exorbitant pricing - sorry!! It's just too high for the 15 other states I've lived in.
Janet S | First ImpressionsProfessional, friendly, nice people indeed.
Denise S | Overall ExperienceThe storage unit itself was clean, and young lady helped me put me in a very convenient place. I have to say one of the dollies is the wheels were pretty much destroyed, and it was difficult to use, and I was unable to find other ones to use that were better. Other than that everything was great.
John S | Overall ExperienceNo one at the local office answers the phone. Customer care center sends emails to local office that are ignored. No one was able to cancel my storage contract. Got Late Notice and Pre-lien Notice for past due amount. I never received a Pre-Lien Notice in my prior 70 years.
robert E | Overall ExperienceAll staff were personable and supportive. Though we lived in another state, the staff was always accommodating when we called. Exceptional service from the staff and the manager!
Phyllis H | Overall ExperienceBuilding leaked , ruined furniture. Filed claim , not a bad experience
chuck w | Overall ExperienceI am not had any issues with the U-Haul storage since I've been there. As you can see I was a customer for a very long time. I am hoping that I will be taking care of for the loss of a box of books which was very important to me that was damaged through the hurricane I did not find it until I was moving out of the storage on June 17th 2023 thank you. Continue to do what you are doing and have done I would recommend your establishment most definitely, thank you.
BEVERLY J | Overall ExperienceThis is the best uhaul store I have ever encountered. In-store and yard personnel were friendly and helpful. Their online website was clear and easy to use. It made moving a lot easier.
James B | First ImpressionsWe used this facility for 2 different moves and storage. Could not be more pleased. The staff are very courteous and helpful. The location was very convenient for us in reference to where we were living. We never had any issues with our items being stored there in regards to safety.
Daryl B | Overall ExperienceI was affected by the hurricane badl. I paid them 1,000 dollars to cover my balance cause I didn’t want them to auction it. I became homeless tried to explain it my situation n they still auctioned it after only owing them like 350 that’s MESSED UP!
lakeysia y | Overall ExperienceThe young ladies at the front counter that took care of me at 7 AM in the morning when the doors first open were amazing, helpful and considerate
Ryan K | First ImpressionsThank you for solving and taking care of my issue
harold t | First ImpressionsIt is impossible to get someone live on the phone for anything especially when trying to make a payment. I will not use or make on line payments.
ann m | Overall ExperienceIt was a bit confusing after getting the access card that the initial code ceased to work. I provided the men who were unloading the truck the code and they couldn’t get in or out with it. There were two U-Haul staff members present when the two unloaders, myself in the truck and my wife we’re trying to exit and they stood in line with us and did not provide any assistance.
Joe B | Online Move InThe manager was great, and very helpful.
Larry E | Overall ExperienceI was over booked for both truck, supplies & a storage unit & was not able to pick up or use even though I reserved everything 7 days in advance. I was sent to another location for a truck that was far from my moving location. I had to get a smaller truck which put more mileage on my commute & I had to make 3 trips to a different storage company. This has by far been the worst experience of my life with U-Haul & I don’t plan to use any services in the future or recommend to anyone. There was absolutely no communication from U-Haul prior to my pick up date; no phone call, email, text, letter NOTHING.
Rhonette W | First ImpressionsOur unit had a major water breach from hurricane Ian and 90% of our belongings incurred water damage. The roof of our unit partially collapsed and soaked every thing we had in it. And the staff/management did not inform us of the damage.
james s | Overall ExperienceMelanie was super helpful
Marvin M | First Impressionsstorage unit didn't have a lock inside, but other than that it's great.
Shawna S | Online Move InThe staff and management were very helpful,had excellent customer support and relationship,only one bad thing was on occasion but not all the time there was lack of communication,overall it was a pleasant experience and I would recommend them highly.
cheri o | Overall ExperienceWe haven’t moved in yet. We will be moving in tomorrow.
Larry E | First ImpressionsGreat staff, Everyone on board has been so helpful
DONNA C | Overall ExperienceI had a reservation for 9am and pre checked in online. They gave away my truck because I was 2 hours late but I had the reservation for 24hrs. The truck was still sitting in the parking lot when I got there but was told I can't take my truck anymore. Employee who I dealt with was rude.
Thomas P | Overall ExperienceI AM VERY HONOR AND GREATFUL HOW MUCH THE COMPANY HAVE DONE FOR ME AND I WILL SAY THEY ARE THE BEST GENERAL MANAGER AND STAFF THAT I CAN UNDERSTAND AND WILL HELP ME IN EVERY WAY POSSIBLE FOR MY UNIT AND ANYTHING THAT I WILL NEED FOR MYSELF WITH THE UNIT. THANK YOU HOPE
EMILIO D | First ImpressionsMR. GREEG HERRERA, DIRECTOR AND MANAGER OF THE UHUAL AND MR DAVID THOMPSON, THE REGIONAL AND PRESIDENT OF UHUAL IN FLORIDA I VERY GREATFUL TO THE CARING AND FAITH FOR THE COMPANY TAKING SUCH CARE FOR THERE STAFF, FOR MANAGING SUCH EXCELLENT CUSTOMER SERVICE SUPPORT FOR CUSTOMERS GOD BLESS THEM ALL ANGEL'S DO EXIT WITH EXECEPTIONAL GRADITUDE AND LOYALTY AND FAITH. KEEP UP THE GOOD WORK MR. G.HERRERA AND MR.D THOMPSON. HOPE
EMILIO D | Overall ExperienceWe had a lot of trouble with our gate access card in the beginning so we had to go back and forth to the office a lot until it was finally fixed. After that, everything was perfect.
Lindsey H | Overall ExperienceOn move out date of 1/01/2023 at the entrance door there was water (wet) on the corridor
david h | Overall ExperienceUnit leaked lost three quarters of my stuff and the insurance they have for is a pain. Not sure how much I'll recover. Some of the things lost will never be returned with money. Somebody didn't check the roof.somebody didn't use a humidity detector.somebody didn't manage the building maintenance.i trusted them with my keepsakes.....and.....I paid rent for the loss!
wanda c | Overall ExperienceGreat location, great service!
JUAN G | Overall ExperienceI had two drive 4 hours just to show a copy of my drivers license . This is not acceptable with all the technology that is available today .
Mindy O | First ImpressionsGeneral Manager, Excellent; Assistant Manager, Poor Customer Service!
CW W | Overall ExperienceEveryone has been so kind !!
Liz M | Overall ExperienceA reservation made for a storage unit equals maybe a unit will be ready for you, or not, more likely not. Then you have to call around to locations to find a unit, but after 3 rings the call gets transferred to the national customer service. Then they tell you the location has an open unit. Then you go to location and there is no open units. Then you find a unit at a location but the website the Uhaul employee uses daily is not working.
Lawrence S | First ImpressionsAlthough the lady at the desk was VERY nice and calm, the manager was very frustrated. Apparently, the call center was renting out units and providing contracts for units that were not actually available (Due to Hurricane Ian). We were not able to get the 10X10X10 unit for $149.95/mo wit the free month for renting the truck thru the same location, we were contracted for but we were able to get an available 10X12X25 unit. What was aweful about the experience is that we not only had to pay $220 for the larger unit vs getting any compensation for the inconvenience, we also were not provided the free month for renting the vehicle as promised. At the time, I had been in the office for well over an hour trying to figure it all out while my husband and our friend had started to unload in the building where we were supposed to have our unit (climate controlled). Once I paid for the larger (non-climate controlled unit), we had to load the truck back up to then drive it and re-unload it. There is some VERY expensive furniture in the unit that should be in a climate controlled unit. Ultimately, the call centers should know what units are and are NOT available at any given location to avoid these types of issues in the future.
Laurie C | First ImpressionsProvided excellent storage option after my home flooded in Hurricane Ian and I needed somewhere to store my remaining belongings while I found a new place to live. They offered one month free due to the storm, actually putting their money where their mouth is. Something you don't see all the time with larger companies. It was much needed and appreciated. I would definitely use again!
Stephanie W | Overall ExperienceThanks for U-Haul for keeping my stuff safe and secure.
Tabatha D | Overall ExperienceI make a reservation when I get there they give my reservation to someone else. They have to look for some other choice when I got to the storage it was horrible the ceiling was falling. I when back to the front desk after 3 hour of waiting for them to set me with some other one they want to give me one in the 4th floor with no elevators working at the end I just have to cancel. Three hours there for nothing really bad organisation. Non profetional staff not a clean place I will never recommend uhaul to no one 👎
Evelyn S | Overall ExperienceOur unit had severe damage from the hurricane where are the roof caved in and flooded everything in my storage. The office staff was not helpful they wanted to argue that there was no water damage when it was apparent and all of the insulation was hanging down in the unit. Although my unit was paid until October 31st I had to move all of my damaged items out and find a place to dispose of them and then Salvage what I could into a different unit on October 28th. When I returned at 7:00 p.m. that night to get my last truck full of items I was locked out and could not get into the facility and I could not put a lock on my storage to protect what was left in there. I tried reaching management and they did not return my call to give me access which I did not understand since my unit was paid for through the end of the month so I should not have been locked out at the gate. When I return the following morning I discovered that someone entered my unit and stole a lot of items that were left there. The management said they are not responsible for that because they do not consider it breaking and entering since I did not put a lock on my unit. Ironic I wasn't able to get in to put a lock on my unit because I was locked out at 7:00 p.m. and the office notified me that they were not able to look up anything on the security cameras to find out who got into my unit because the cameras are not working on that part of the property. How convenient
Ivan W | Overall ExperienceThe staff went above and beyond to ensure that I was able to get what I needed. They patiently answered all my questions and I was ultimately satisfied with the outcome. The reps were doing an excellent job even before the owners came out to check on things. (They had been in the back checking each unit and the grounds.) The owners were also on point, ensuring that everyone was satisfied.
Andrea S | First ImpressionsWhen I hit there to unload my storage area had stuff in it and was locked. It took an hour to figure out this situation and I had to pay my moving guys extra money to wait in the horrible heat to get another unit. They were out of my size but gave me one bigger and said I could have it for the smaller unit price(10x10) Now because of the hurricane I can’t reach them or get my stuff. I don’t know if my stuff is ruined or not. No one answers my calls)
Patricia J | Overall ExperienceLeaking from. The ceiling ruined my stuff.
Ido R | Overall ExperienceMy experience has not been the greatest at this location. Issues with my unit leaking. Had to physically move to another unit and a lot of my property was damaged. Found out a month later that even though I was moved to a new unit and given a receipt that I was not actually moved into the unit. My access for entry was deactivated. I tried working with Ashley on 9/7 who kept asking for a unit number and was not interested in trying to help solve my issue. She was more concerned with having to finish her test and online classes for U-Haul. Multiple attempts trying to reach out the manager listed on the door and never received a email or call back. After walking back and getting into my unit to show proof it belonged to me, I worked with Ms. Lawson who was very friendly and seemed interested in trying to solve my issue. She did have to get help from Adam Anderson and he approved one month free due to the error. But he also repeated that the month would be free a total of 6 times. (Making me feel as I should just not complain and be grateful). Overall this experience from the leak, damage and treatment of the unassigned unit, panic of not knowing if my property was still in my unit, having to prove it was my unit, being charged for the unit I moved out off and being treated like I was bothering Ashley because her test was more important than helping a customer, made me really loose faith in U-Haul and it's ability to treat their customers with care and respect. My hopes in providing this feedback is NOT to get anyone in "trouble", but to make your team embrace their responsibility and empower them to act as a good corporate citizen by continually improving the customer service experience. It takes one team member to step up and make changes and challenge their teammates to do better. These minimal changes may seem short term but each change can make a long lasting impact not just for customers experience but also for U-Haul sustainability!
STACY D | First ImpressionsEmployee said my reservation for a 10x20 unit could not be located. The she rented me a 10x15 which ended up having a lock on it. Then she rented me a 10x10 which was not what I wanted due to small size. Horrible experience as I was walking around the storage propertyes going back and forth to the office. Employee does not know what she was doing. Looking for another place to transfer.
Amalfi S | First ImpressionsEight years ago when I moved here from Detroit Michigan I needed to store some of my things due to the fact I am in a apartment, my things were always safe the facility was always clean I felt no worries. But now I am having a townhouse built by Lennar builders and I will have a room enough for the things that I had stored at UHaul.
PATRICIA B | Overall ExperienceI had varies issues
Melissa C | Overall ExperienceVery helpful
Gary L | Overall ExperienceVery friendly and helpful.
Susan M | First ImpressionsI asked if there was a lock in the unit and she said no you need to buy one. Then I got to the unit and there was a lock.
Sherry C | First ImpressionsNo issues..all was and went well
PABLO C | Overall ExperienceVery helpful and nice staff
James P | First ImpressionsThe only issue but was a big factor is the units are so close to each other we couldn’t exit dines there were 5 cars right at the entrance / exit that were blocking everything! Should be enough space for trucks on both sides and a lane to pass or have different exits set up. This was VERY frustrating. The staff was wonderful!!!!!
Christine M | Overall ExperienceThe woman who took care of me was rude without customer service criteria.
FRANKLIN D | Overall ExperienceThey actually saved us from a uhual scheduling error. U haul had scheduled a storage facility for us. When we arrived at the other facility they said they dont store . They facility gave us a unit without being reserved. It saved us alot of frustration.
Dwayne L | Overall ExperienceMuy buena
Lazaro B | Overall ExperienceHi my deposit I not take she not payment my two week of deposit that not good the u- hual own me two week thank
EDWIN C | Overall ExperienceThank you
Luis M | Overall ExperienceThere was a hole in storage unit #126, van body style at the Kernel Circle location in Fort Myers. Went to move out the other day and a bunch of my items were wet. Not happy.
Christopher D | Overall ExperienceDelila was outstanding on the phone and in person. She is an exceptional employee and customer service she provided exceeded my expectations.
Gulf P | First ImpressionsNone necessary at this time.
RONALDO S | Overall ExperienceEverything was great. I made an early morning visit and the lights in my unit were not working. The unit next to me did work. If you could check that it would be great. Thank you.
David Z | First ImpressionsWish I had moved closer rather than further. This is a very well run center. One of the company’s best. They all deserve a raise
Sheila G | Overall ExperienceThis location has the most awesome office staff. Extremely friendly and understanding. I have worked with Zola on multiple truck rentals and storage. A class A professional. I highly recommend !!!!
LAURIE A | Overall Experience1. Very difficult to access the space because of layout and rental vehicles/gate. 2. I was assigned 2 different spaces that were already occupied. The computer information did not match the reality of availability. Both times I unloaded and moved many boxes to both occupied spaces, and had to move/reload. 3. The whole experience was bad so I canceled my reservation and asked to be refunded all money and did not rent the space. You really need to have phones in the units to communicate with the staff up front. It was very difficult to exit the gates and navigate around the congested footprint of the facility every time the units were not available. The whole experience was beyond frustrating .
Alisa D | First ImpressionsStaff interaction was positive and helpful. Storage unit clean and accessible. Security seemed good with card key access in and out. My only complaint regards getting a human on the phone from out of state. Was not always able to use online communication to achieve desired outcome.
Marty T | Overall ExperienceI would like to take the time to thank everyone for being so good to me.Zola was extremely helpful she definitely went above and beyond to help me with all of her might and for that I'm very grateful.Thank you
Crystal C | Overall ExperienceIt was convenient until I moved to Cape Coral or outside still have my spot there and was very affordable I'm sorry I moved out
michael v | Overall ExperienceFix front gate code. Buttons are in gibberish. Looked Arabic . Please fix asap
ALEXANDER R | First ImpressionsMy parents moved into the storage facility today, Jan 11th after having reserved the facility online. When they arrived, they were greeted by the rudest and most condescending agent ever. She lied that our reservation was not there, so we had to show proof. She insulted my mother and called her names. She then acted like she could not find any other details of our reservation and forced us to produce written proof. She failed to explain anything about how to find our storage facility and was rude again when asked. The moving help ultimately had to guide my parents around the facility and help my parents find the unit. I am extremely disappointed in this customer service and she truly seemed to hate helping customers. Had I not already made these reservations and requested moving help, I would have told my parents to leave immediately. I question that my belongings are safe with staff like her in charge. I wish my mom had caught her name, but she was working on January 11th at 7am. I have never left a bad review but her behavior needs to be addressed.
Shalom C | Online Move InThe door on our storage unit is broken
Ivan W | First Impressionsaccess to the unit should be at least until 10 pm daily
michel l | Overall ExperienceThe only thing is that the storage size I reserved was not available. I took a smaller one.
SANTIAGO M | First ImpressionsI showed up, presented my reservation and was told that there was truck. Employee did not offer any alternative, nor did she tell me that she would speak with her manager. I went outside and there were many trucks sitting there. Only after I saw and the trucks and became angry did the so-called owner tell me he had a truck. Then I had to wait 20 minutes for the truck. Will NEVER rent from this location again and will tell everyone not to trust a so-called reservation, because it is meaningless.
CHARLES S | Overall ExperienceReally nice people. Very considerate and helpful. Definitely would recommend!
Carol C | Overall ExperienceThank you Andrew for everything and you have a great staff in the office also the staff you have for the rentals everyone was very very helpful and polite. God bless and happy holidays
MARTIN R | Overall ExperienceMovers Chris and Percy were awesome! Very professional! Would recommend everyone call these two guys in the future. Thank you!
MATTHEW D | Overall ExperienceMy unit was hard to get to because of various trailers and equipment in front of it.
Robert L | Overall ExperienceThe truck is in need of repair. Steering is loose and the fuel gauge didn't work.
James B | Overall ExperienceNever really got a chance to move anything in, due to my schedule. But overall nice staff.
Gerald B | Overall ExperienceThe facility on kernel was great. But this was after a fiasco with the location on Cleveland Ave. I pre reserved a unit over a month ago and the facility gave that unit to someone else, directed me to a new location and only unit was more $ than my original reservation.
Sarah M | First ImpressionsGood customer service I will be renting again
Charles H | Online Move InZola was terrific in resolving our crisis and all others were helpful as necessary. Thank you.
timothy s | Overall ExperienceAnts have envaded my storage space i brought it to uhaul attention twice and nothing was dome about it. Also i move out of my storage unit and had to move all my things back to ohio from Florida and they took $200 from me and refused to give it back even tho i was moved out. Which also put me in a bad place in traveling. I was stuck in georgia for like 3 hours. They gave me a flawed truck i had to fix the wipers several times on the truck til eventually it couldnt be fixed anymore and i had to pay to replace it. Which also took from my gas money. On top of all of this the gas tank was not on full at time of pick up and the owner/manager of the location was very rude and very non understanding.
CHRISHANA W | Overall ExperienceUhaul don't keep the reservation. This happens twice with size storage and the dolly rented.
Maria c | Overall ExperienceThank you for all you do to keep the storage areas safe and clean. Staff always friendly and very helpful. I will recommend you highly for your great service. Mary C
mary c | Overall ExperienceVery nice, professional
Mary S | First ImpressionsHad an oil leak from another unit next to me. No one did the thing after a month of complaints about it. Still oil on the floor after I cleared my unit out. Made me buy one of their specific locks instead of my lock because it’s “more secure”. Well it’s my insurance covering my items so Uhaul isn’t responsible for the stuff it it gets stolen so they shouldn’t dictate which lock I can and can’t use.
scott M | Overall ExperienceGreat experience.
Tina M | Overall ExperienceAndrew was efficient with a speedy checkout.
Diane L | Overall Experienceroof leaked
Todd L | Overall ExperienceWe were checked in by Zola. She was very quick and super friendly. Earlier in the morning (1 hour earlier) I spoke to CS about changing unit sizes. CS told me that everything was changed and we were good to go. They verbally confirmed that the old unit was no-longer on my account and the new unit size was reserved since they only had one left at this location. Zola discovered that CS reserved the new unit size but also activated my other unit. Zola was able to quickly fix the CS error and made moving in easy. The location is super packed with equipment but it is obvious they work hard at keeping the area clear for loading, unloading and maneuvering your vehicle and equipment in and out of the location.
Steven C | First ImpressionsPoor access to storage units can barely make it to unit.
joshua f | First ImpressionsA couple of mishaps, the manager Andrew is awesome and makes them right but the issues were still enough to not want to use them again. Andrew has his hands full.
Leslie A | Overall ExperienceI booked a 10x20x10 confirmed on the website, and when I arrived they did not have any available. I had to get a much smaller unit.
Adam D | First ImpressionsZola was a superstar and helped resolve the end of our journey. All others served terrifically, also. Thank you.
timothy s | First ImpressionsBuildings could not keep humidly down
Bob A | Overall ExperienceNo problems and great services and great future for all and excellent customer service support when I needed no problems I am proud and grateful for been there for so many years and I am still still with you thank you for the staff and general manager and Dave Thompson how can I forget. God bless America.
Hope D | Overall ExperienceI was your customer for many years. When I first rented two units you had a couple: Manager and his wife who were wonderful and great people and very helpful, same as a very nice Cuban Lady. Then you remodeled and changed management, this time the manager, Jeff was OK, but the guy at the counter, a tall white guy had a very bad atitude, and treated me as if he was above, I don't know his name but most of the people that was at the Colonial Blvd facility under Jeff had that kind of attitude, and also look horrible (white trashy). Then you changed again for a new manager, I was told Jeff was moved to a brand new facility, I hope he has better hiring practice. Under this present management, the air conditioning is kept too high, it must be around mid 80s, very hot and I had lots of clothing and home lingerie there and in rainy season can get mildew. Thus I decided to move it to a different company which is even a little cheaper and have great maintenance. During my moving, I had to rent several times trucks, because I had lot of stuff and wanted to organize it neatly at the new place. Upon returning one of the trucks, stressed & tired as I was, I was received by a black guy outside to receive the truck under a tent, it was a very large truck and I was afraid of hitting one of the tents legs, I was only 6-7 feet from it and I told him my concern. He answered so nastily that the young man who was my moving helper said to me: "that guy sounded like he wanted to eat you alive, like an angry dog barking at you". So I did my best and brought the truck under the tent, and then went to get my own car to load a few things that I had in the truck & wanted to take home, yet...I was so distressed that upon making a turn on the street corner I went over the curb and the side of my right hand side of the car was hit and fell out broken irreparairably. I showed the manager later & he said he couldn't do anything about it because it was just outside of your premises, this accident is going to cost me approx. $500 or more, out of my own pocket because I cannot afford my insurance to go higer. ALL OF THIS COULD HAVE BEEN AVOIDED IF THAT BLACK GUY RECEIVING THE TRUCK COULD HAVE HAD THE COURTESY OF DRIVING THE CAR A FEW FEET UNDER THE TENT, OUT OF COURTESY FOR A LADY IN DISTRESS, AND AN OLD CUSTOMER, OR BE POLITE AND NICE TALKING SO HE WOULD NOT GET ME SO DISTRESSED. Also, at the counters there is only person assisting customers and prospect customers and sometimes not even one, we have to wait until that person comes from outside, and waste our precious time, specially when we are paying helpers per hour and also renting the truck per hours. Oh, and again, after returning the last truck a white man around (25-32 years of age) in charge of receiving the trucks, had exactly the same attitude yelling/barking at me as I was there waiting to bring the car towards the tent. and to put the icing on the cake: the shock I got when I rented the last time a truck is that I thought I had paid for a whole day (24 hours) and the guy told me it was only for 6 hours, because he had it reserved after those 6 hrs. for someone else, and I had already lost an hour waiting to be assisted and done the paperwork! So you make 2 days truck rental pay out of one truck in 24 hrs? !!! That is not proper and it should be reported to BBB. Which I might do if I do not get a retribution from you. For all the reasons above, I will not recommend your service to any of my connections. My recommendation is that you scan well the people you hire, have enough employees to cover the services you offer, I see the girls at the counter do not last long because is too much work for one person to handle, and the guys are very nasty and do not present themselves with a professional look for the job they perform. Like I said above: the managers are ok, and except for 2 clean cut young boys, one Latin and one American, the rest are frankly gross! I complained to the manager
Thais P | Overall ExperienceCustomer service was excellent both for getting storage and trailer drop off.
Tina M | First ImpressionsStaff was excellent. Very helpful. Super busy. Only negative was rain got into the unit.
david b | Overall ExperienceAll great! Thank you
Eric H | First ImpressionsOriginal lock was mysteriously cut off of our unit and there were no answers for us because our trailer was blocked from view on the cameras. Front desk staff was often unhelpful.
zachary A | Overall ExperienceThe computer system crashed during one of my visits but this was not on the staff’s account. They were very helpful throughout that experience.
DOLPHY C | Overall ExperiencePlease add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.
Rasheda A | First ImpressionsMuy bueno Y el personal muy amables y agents grasiass
GILBERT T | First ImpressionsThey took care of my belongings for over 3 years. Thank you for your excellent service and great facility.
Wanda N | Overall ExperienceEmployees were very helpful and personable.
Eric L | Online Move Inwell maintained and professional
Brian S | Overall ExperienceStaff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!
kathleen w | First Impressionssome of my stuff got storage because you guys want me to use a effin disc lock on uhual that is easily to pick
deric R | Overall ExperienceAll my needs were met, if I had a problem with anything someone was there to help with my concerns.
Brian H | Overall ExperienceThe layout of the parking area and storage area are not very friendly for a 26' uhaul. I understand that you cannot change that now but, there are trailers parked in the driving area that could be moved to help with the turning/maneuvering of a 26' uhaul.
Leslie A | Overall Experience45 minute wait to get storage area assigned and then we were assigned the wrong size unit. Had to go back and wait in line again! We got a nail in our tire and ended up having to replace the tire.
Robert D | Overall ExperienceExcellent costumer service
Abraham B | Overall ExperienceSome of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.
Beth E | First ImpressionsThank you for everything.you guys were great to me
JOSE H | Overall ExperienceThe people there were great.
Brian Y | First ImpressionsAndrew was great!
Tom M | First ImpressionsClean and very friendly and helpful staff. Manager is doing and outstanding job.
james d | Overall ExperienceThey helped me at each step, and made a complicated day run more smoothly.
Bonnie B | First ImpressionsPut a lock on my storage after I paid in my name wasn't on my storage that I paid for
Tameka J | First ImpressionsGreat communication and that’s the most important segment in the business world! 👍
Vladimir P | Overall ExperienceThe unit had a zip tie on it when I arrived, which is fine except it was not easy to “pop off” as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.
Michelle B | Online Move InI wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.
Ida L | First ImpressionsFound leaves and "garage bugs" continually being blown under the door and depositing on boxes and items inside the storage unit. My unit was 5×10 , with door the widest part so I had to bring a broom to sweep off the debris each time I came by.
FRANCES W | Overall ExperienceExperienced nothing but trouble in Colorado before moving to Florida. First, the bad - reserved getting a hitch installed (in Colorado Springs, an hour away from our home) and then a 4x8 small trailer to take some personal items for our move approx 2 weeks out of our leaving Colorado. Then get a call the day before my hitch installation and they have to reschedule due to no hitch onsite. This happens on a Monday one week before we leave. Then we get a call the next day saying still no hitch and we must reschedule again. This time for Friday. But they agree to install part of the hitch assembly they do have on Wednesday and I drive 2 hours to get that done. Then we get a call saying our trailer is not available and no trailer available for the time we need on the entire front range. Time to panic. I called UHaul myself and find a bigger trailer (5x8) avail in Aurora, Co and reserve it for a Saturday after the rest of the hitch gets installed on Friday. Aurora is a 2-2.5 hour drive one way but at least it's available for Saturday. Thursday get a call from Colorado Springs and the hitch didn't show up scheduled to install now on Friday. Guaranteed it would show up Friday aftn so resked for hitch install at 7AM Saturday and then drive to Aurora to get trailer. Now Aurora calls and says the trailer is not available but they have one for me in Salida, an approx 3 hour drive up in the mtns from Aurora UHaul. Desperate at this point, I agree to go get it. Now for the good parts. The installation person in Colorado Springs installs the rest of the hitch EARLY Saturday morning and discounts the hitch install a little for my inconvenience. Good customer service although imagine my nervousness during the entire experience. The movers will be at my house Monday 8AM promptly and I needed this installation and trailer rental to go smoothly ahead of the moving truck showing up. I then drive up in the mountains to Salida to get the trailer and the people there could not have been nicer along with a TRAILER available for me. No discount or compensation for my inconvenience but I'm not expecting anything from UHaul. I finally get to my home Saturday aftn with a hitch and a trailer despite UHaul's causing me major inconvenience and headaches. The move proceeds smoothly and UHaul's location in Florida goes smoothly and professionally. No, I cannot recommend UHaul for your moving needs as it relates to Colorado locations. They could care less about having the customer change their schedule multiple times and drive untold hundreds of miles to get their services. No letter of apology, minor compensation for my inconvenience and major miles driven and time taken away from my move to get their services. Florida UHaul experience went well and I CAN AND DO recommend their location for their professionalism and organization.
Bill O | Overall ExperienceThe temperature was 94 degrees in the climate controlled storage area. Too hot and humid for "climate Control". Is the a/c broken?
Renee R | First ImpressionsGreat place, clean, lady associates were friendly and professional
Kathy G | First ImpressionsThe only negative thing I have, was that I signed up for automatic payment and that did not happen. I pride myself in having a good credit rating, so to my surprise, when I got a late payment notice, I was disappointed. But getting the payment done online was easy. My over all experience was great. I would recommend this facility to anyone .
Jeff H | Overall ExperienceMoved out June 20th, 1 day before the free month expired. Checked out with Jerry Emanuel, said he would check the unit and send my final receipt. Now I am getting pre-lein notices. I went to the office and had them check out my unit and give me a receipt as Jerry was not there. Now I received yet another lien notice on my unit I have not been in for almost a month. Plus, the so called climate control was almost 90 degrees every day I was there. This place is a joke and would never use this or any uhaul storage facility again!
Douglas N | Overall ExperienceOnly had one problem when a microburst lifted the roof over our unit and some things were damaged and soaked. Employees helped by giving us new boxes and moving us to a new unit. The claim process was too complicated so we didn’t get any compensation.
Lorena R | Overall ExperienceNot a very good experience at all! My storage unit was directly in the way of incoming/outgoing truck traffic and was constantly blocked. I was wrongfully charged $120 for apparently not dropping off one of the 26 ft trucks that I rented in the wrong location...error on U-hauls part. Why in the world would I go to St Francis when my unit is here and I live in Cape Coral? The lines inside the store were horrendous! OMG...you seriously need more staff members. Your facility is GROSSLY UNDERSTAFFED. And to try and contact someone by phone????? Good luck! I moved out of the location on July 2nd, 5 days before my move out was due, and verified it with 2 staff members. Apparently was not closed out in your system and at 1 am in the morning, 10 days later, was charged a late fee and full months rent! Was attempting to load a very heavy item into a 4x8 trailer myself....not a single staff member of your facility offered to help me. A staff member from another facility just happened to arrive and saw me struggling and asked to load it for me. The only good note that I have is that most, but not all, of your staff members were friendly. Alexis was able to resolve my move out issue and corrected the error. Kudos to her! Thank you very much!
Lisa J | Overall ExperienceEmployees parked their cars in front of my unit constantly and would have to go inside and ask them to move their car to access my unit
Dimitri L | Overall ExperienceI would like my $15 credit for providing a card that you can bill monthly as offered on the back of my bill. Late payment fee waived if auto pay is allowed.
lisa p | Overall ExperienceThe staff was courteous and accommodating for my family' s needs and professional.
Mavis A | Overall ExperienceI believe that you have the best the general manager Jerry Emmanuel and Alicia, Steve, and others that are very kind and very cordial I been in the colonial blv. Storage changing my list unit's since 1997 I can actually write a book I can tell that your manager in all honesty is the best and excellent general manager God bless all and God bless America. I having been at allbut with there help when I pay my monthly unit's I am happy to see the excellent service that they give I hope he will stay thete until retirement if I didn't fight my cancer I can do anything thank you having good people working for the company like this thank you again.
HOPE D | Overall ExperienceRecent changes have made turning around large vehicles often long wait times due to traffic.
alberta f | Overall ExperienceI had made a good experience with this company.
Sam B | Overall ExperienceShout out to Deasia in the office, she was amazing !
JONATHAN C | First Impressionsthe cost savings of public storage and U-Haul is more than half.
john g | Overall Experienceoverall experience was very positive.
Timothy G | Overall ExperienceDamages to my property from water and the elements., the unit has day light coming through it and rodents. The Manager tell you one thing. and the assistant another. Only persons who seems to know whats going on is the office girls. The manager ( Jerry ) is rude and is always telling you things that are store policy after the assistant manager tells you something different. When I told them I was moving my things out and about all the damage the couldn't have cared less, no ......Thank you or I'm so sorry ! I will file a claim to the insurance company. I will not use you again or recommend you to anyone. .
terrance t | Overall ExperienceThe girl who help me was fantastic!!!
john g | First ImpressionsI feel very confortable renting a storage and truck here at this facility. They are very friendly and they resolve any issues right away. I will be happy to recommend to any one.
YOLAYDA E | Overall ExperienceI like to thank the staff at colonial U-Haul did a great job and assisting me with my purchase and helping me so that I didn't have to keep walking back and forth so I thank you
Mavis A | First ImpressionsAmazing security. Very nice workers. Thanks
James R | Overall Experiencevery happy, facility was clean just the right size for all my stuff.
Raul G | Overall ExperienceStaff very hard to work with and absolutely unresponsive.
MARK H | Overall ExperienceThank you for making the move a pleasant experience. AL
ALBERT G | Overall ExperienceNice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.
Jenna J | Overall ExperienceWould definitely come back. 😊
Nancy C | Overall ExperienceVery nice and clean facility. Customer service fast and friendly.
Emmanuel N | First ImpressionsI used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.
Marcos A | Overall ExperienceBeyond helpful
Maxwell D | First ImpressionsThe service was great!
Evatania M | First ImpressionsThe people were very nice and all around helpful. Nice storage unit and great security. Thank you.
James R | First ImpressionsDid have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.
brenda h | First ImpressionsVery helpful
leighanna r | First ImpressionsI
Carolyn H | Overall ExperienceThey were very helpful and respectful.
Linda a | First ImpressionsEasy process
Dion T | Overall ExperienceEveryone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.
Douglas N | Overall ExperienceI keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.
power s | Overall ExperienceThank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.
thomas L | Overall Experiencedid not rent at this time. will keep in mind for future
gary h | Overall ExperienceSteve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.
Douglas N | First ImpressionsI did have trouble with wet mattress when picked it up.
Karen H | Overall ExperienceReservation was easily made on the website no issues at all
Joan S | First ImpressionsThank you
omar h | Overall ExperienceGreat customer service and was in and out quick. Have used this location many times.
Paul F | First ImpressionsProfessional nice people.
Karl O | First ImpressionsGood experience overall
Paula C | Overall ExperienceIt was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.
jon w | Overall ExperienceFriendly,compassionate and helpful.
DENISE L | First ImpressionsThe staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.
jon w | First ImpressionsGreat, easy, helpful and quick
DEBRA F | Overall ExperienceThanks. The cart that was available was really helpful as well
Craig K | Overall ExperienceThe staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue
karen g | Overall ExperienceVery nice customer service.
JANETTE L | Overall ExperienceGreat and facility
jeremy b | Overall ExperienceGreat customer service, they aim to please
Rebecca T | First ImpressionsPlace worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.
Manuel M | Overall ExperienceQuick and easy
Stephanie T | First ImpressionsGreat service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.
Manuel M | First ImpressionsJust one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy
kendal d | Overall ExperienceWorked very well for me
Douglas B | Overall ExperienceMy truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.
HENSLEY H | Overall ExperienceGreat
Mirtha M | First ImpressionsU- haul is the best I give you 10 stars
Iris C | Overall ExperienceThe staff is friendly and great customer services. The facilities is very clean.
Lawrence C | First ImpressionsGreat service
William H | First ImpressionsAll of the staff, every time we’re fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I’ve already had a friend my stuff in at this uhaul.
John E | Overall ExperienceEveryone was efficient and courteous.
Lionel G | First ImpressionsForgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.
Karen H | Overall Experiencegreat service !
Alberto c | Overall ExperienceVery nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them
Laurie R | Overall ExperienceVery friendly and easy to deal with
todd a | ReservationStaff was always very friendly and helpful.
Keith P | Overall ExperienceVery quick easy return.
Karen S | ReservationExcelente servicio y profesionalidad
Heberto B | Overall ExperienceVery helpful and knowledgeable.
sharon e | ReservationThank you for helping me out in Al my questions
Iris C | ReservationFacility fine. Most employees friendly.
Gale P | Overall ExperienceExcelente customer service. Truck windows were dirty and the truck ride was very noisy
martha m | Reservation7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!
katherine l | Overall ExperienceEverything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.
Gale P | ReservationNone
Stephen W | Overall ExperienceStaff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.
ELIZABETH Z | Overall ExperienceHad the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.
Debra K | Overall ExperienceProfessional staff and management.
John R | Overall ExperienceThe best
Cesar R | Overall Experiencenone
Larry W | Overall ExperienceGreat staff!
SUSAN B | Overall ExperienceStaff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.
brian J | Overall ExperienceOnly concern was the entrance gates were open at times to allow anyone to enter and leave.
EDWARD L | Overall ExperienceI rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.
linda b | Overall Experience