Customer Reviews for U-Haul Moving & Storage at Austin Hwy

6,137 reviews

2390 Austin Hwy   San Antonio, TX 78218
(@ Perrin Beitel Rd)

(210) 656-2014

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 656-2014

2390 Austin Hwy
San Antonio, TX 78218
(@ Perrin Beitel Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Giardino 
Rating:
5.0

Customer did not leave a comment.

Brittany Wilkins  |  Overall Experience 
Rating:
5.0

Keep up the great work

Brittany Wilkins 
Rating:
5.0

Customer did not leave a comment.

Viridiana Solano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Albert Garza 
Rating:
4.0

Staff was friendly and helpful

Jose Gonzales 
Rating:
5.0

Customer did not leave a comment.

David Rayner 
Rating:
5.0

The general manager was awesome

Laura Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Askew 
Rating:
5.0

I was recommended here by family. I really enjoyed the experience.

Viridiana Solano 
Rating:
4.0

Customer did not leave a comment.

Corey Randle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arementa Mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT GEORGE 
Rating:
5.0

Customer did not leave a comment.

magali Garcia  |  First Impressions 
Rating:
5.0

Beyond helpful and informative, much better than other places I’ve been to in the past.

Angel Hernandez 
Rating:
5.0

Customer did not leave a comment.

Jason Askew 
Rating:
3.0

Customer did not leave a comment.

ulysses Macon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Cofield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Davila 
Rating:
5.0

Customer service was great!!!

Chris Fowler 
Rating:
5.0

Everything worked out very well with the trailer rental. Staff was very friendly and super helpful.

Javier Saucedo 
Rating:
4.0

When I returned the truck, I was charged extra for the mileage that I ran over the predicted amount of miles during the rental deposit, which I had no problem with, I expected it. What I am not happy with is that in my bank account it shows a charge of almost twice the amount I was charged upon during the return. I called the location and spoke to a wonderful young lady about it, and informed me that someone would reach out to me who would be able to discuss this issue with me, but I never heard back from anyone. I would really like to be refunded the amount of the overcharge.

Gregorio Garcia 
Rating:
5.0

No complaints

magali Garcia 
Rating:
5.0

The vehicle was old, approximately 113,000 miles, and wasn’t in the best of shape

Howard Unger 
Rating:
5.0

Sigan igual, excelente servicio.

isreal vargas 
Rating:
5.0

Very nice and lovely

Yony Houston  |  Overall Experience 
Rating:
5.0

Excellent service. Professional. Fast. Easy.

June Taliaferro 
Rating:
5.0

Making our cross country move, plus towing a car was more than a concern for me and my wife. From the booking on line, too the excellent service that Ray and his staff provided was outstanding.

James Pendelton III 
Rating:
5.0

Customer did not leave a comment.

Matthew Doyle 
Rating:
5.0

Customer did not leave a comment.

Roger Cole 
Rating:
5.0

Keep it as is professional, and good actitud. Thks guys

juan jimenez 
Rating:
1.0

Poor customer service!

Kimberly Fitzhenry 
Rating:
5.0

These people and this location Ray and Sarah saved our move and was the only good thing about uhaul throughout this entire move. They are the only reason I would consider uhaul again.

Ginger Simmons 
Rating:
5.0

Customer did not leave a comment.

Douglas mccoy 
Rating:
5.0

Easy, breezy, and super friendly. You have my repeat business at this location for sure!

Carla Hounsel 
Rating:
2.0

Customer service to be better and U-Haul to be cleaner . Had me waiting for days too!!

Stephanie Olveda 
Rating:
5.0

Customer did not leave a comment.

Aleanq Vazquez 
Rating:
5.0

Customer did not leave a comment.

Diego Carvajal 
Rating:
5.0

The staff at this U Haul is pleasant and helpful. I have returned to this U Haul location repeatedly over the last eight years since I know I will have a low stress experience.

Alexandra Gamboa 
Rating:
5.0

Excellent customer service.

JAMES WATSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Schwenker 
Rating:
4.0

Customer did not leave a comment.

Thomas Stevens 
Rating:
5.0

Customer did not leave a comment.

Daryl Okamuro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Wiseman 
Rating:
5.0

Customer did not leave a comment.

Chawndra Crumley 
Rating:
5.0

Customer did not leave a comment.

Isaac Noble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Federico Ortiz 
Rating:
5.0

Customer did not leave a comment.

Paul Benton 
Rating:
3.0

Karla on the customer service line was incredibly patient with me. This site advertises a 24 hour drop off but reality is they have no key boxes. I had to call the customer service number where Karla saved the day and got me on my way.

Kirk Hill 
Rating:
5.0

Excellent customer service

Victor Jones 
Rating:
5.0

Customer did not leave a comment.

Roger Green  |  Overall Experience 
Rating:
5.0

The gentleman that was in the office, and the lady was extremely friendly. The gentleman especially he was so nice and I’m very grateful for having people like him.

Yony Houston  |  First Impressions 
Rating:
1.0

Left wo lights working and rushed me back to return and threatened reporting the trailer stolen. I had a cash deposit and the threat made me return it by 9am yet I was charged for a whole extra days rental as if I returned it at 630pm. Owner threats were bc he had another upcoming rental yet I see a half dozen other trailers on his lot

Salina Badillo 
Rating:
5.0

Customer did not leave a comment.

teury ramos 
Rating:
4.0

Customer did not leave a comment.

Shelia Brown 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE WOODS  |  First Impressions 
Rating:
5.0

Kayla was very helpful.

Joyce Carr 
Rating:
4.0

Customer did not leave a comment.

KENNETH HILL 
Rating:
5.0

Owner was super nice and friendly and had great customer service :)

Faith Adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE WOODS 
Rating:
5.0

Customer did not leave a comment.

Reginald Hendriex  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad Salehi 
Rating:
5.0

Customer did not leave a comment.

Allen Enge 
Rating:
4.0

I had the 24/7 check, but the links and information never took me to the check in, check out. When I called, I was told to log in the self service, which was not in the instruction, not in the drop down or pop out on Uhaul.com. So how does this work? Luckily the store was still open and they went out of their way to help me. Unfortunately the Vehicle had not been cleaned and was missing a mirror, plus trash was left behind. It was raining excessively, it was closing, there was a line of people, and the yardman was very green. It worked for me, so no worries. Thank you.

Celeste Tillman 
Rating:
5.0

Everyone at this location was great. Ray was awesome, the general manager. As I continue to use Uhaul I hope that I will be able to do this.

Joyce Ann Carr 
Rating:
5.0

The owner was very kind and friendly and explained things to me when I had questions

Faith Adkins 
Rating:
5.0

Customer did not leave a comment.

Johnthan Johnson 
Rating:
5.0

Ray is one awesome sales Agent! Extremely Professional. Great Experience!

Gene williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE WADLINGTON 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MILLER 
Rating:
5.0

Customer did not leave a comment.

Reginald Hendriex  |  First Impressions 
Rating:
5.0

Everything was perfect very friendly staff.Very very professional and fast loved my experience they made moving so easy

Riana Budd 
Rating:
5.0

Thank you Mr. Ray for all you do

Sarah Ocran  |  First Impressions 
Rating:
5.0

Manager and staff provided great service 👍

Myles Womack  |  Overall Experience 
Rating:
5.0

Show customers where the drop box is located

WILLA MILLER 
Rating:
5.0

The owner and staff were very friendly. If I need a uhaul again, I will definitely go to this location.

Ramiro Nava 
Rating:
5.0

Customer did not leave a comment.

Joaquin Sandoval 
Rating:
4.0

Customer did not leave a comment.

Scott Gaitley 
Rating:
5.0

Nothing! Very quick and efficient and friendly staff.

Dorothy Herbst 
Rating:
5.0

Customer did not leave a comment.

raul cervantes 
Rating:
5.0

Customer did not leave a comment.

Jamal Jones  |  Overall Experience 
Rating:
5.0

Nothing.....

carl hicks 
Rating:
5.0

The manager, Troy was fantastic! Excellent,efficient service!

Travis Wallace 
Rating:
5.0

Great customer service & easy to use the mobile pick up & return

Robert longman 
Rating:
4.0

None at this time

katherine velasquez 
Rating:
5.0

It was quick and simple to get the rental property and drop off was even faster..

michael aguirre 
Rating:
5.0

Customer did not leave a comment.

Jason Jacob 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Ramirez 
Rating:
5.0

Customer did not leave a comment.

Sylvia Barron 
Rating:
3.0

Have more people covering the front so pickup is not delayed.

Margaret Lockhart 
Rating:
5.0

Excellent!!!

lida parker 
Rating:
5.0

very good service. Thank you

Henry Gonzales 
Rating:
5.0

N/A

Brenda Phillips 
Rating:
5.0

Customer did not leave a comment.

Ruben Ruvalcaba 
Rating:
5.0

Customer did not leave a comment.

iris andrews 
Rating:
4.0

Ray always makes sure we are good. Thanks for the great service!

Shawn Williams 
Rating:
5.0

Great transaction!

mark leach 
Rating:
5.0

Top Notch service! The team was courteous and professional. No complaints.

Charles ruffin 
Rating:
4.0

Drivers side window would only roll down half way. Truck was given to me with 3/8th of a tank of gas. Did not know you could not rent a truck (vs a van) without a credit card; site should say something about this.

Jonathan Green 
Rating:
5.0

Ray and Josh were awesome. I had an issue with my first truck and they swamped me out quickly. Very professional and courteous.

Blake Cotton 
Rating:
4.0

Customer did not leave a comment.

Hector Quinones 
Rating:
5.0

No additional comments.

Thomas Ellis 
Rating:
5.0

Improving the app for better customer service. And, ensuring information in the app is synced up to the store computer. Overall very good, but room for improvement with the app user experience.

Christopher Misener 
Rating:
5.0

Very clean and orderly.

michael molina 
Rating:
5.0

Ray and staff were excellent. made process crazy Ez. will recommend to all.

Gene williams  |  First Impressions 
Rating:
5.0

Your guys from top ro bottom were Awesome. Ray is a pro!

Gene williams 
Rating:
5.0

Pick up was OK. The guy at drop off is what earned the excellent rating.

Jeffrey Larkin 
Rating:
5.0

Friendly, efficient, courteous.

Justin Mason 
Rating:
4.0

Customer did not leave a comment.

BRIAN MURGAS  |  First Impressions 
Rating:
5.0

Very accommodating and personable staff.

Joshua Brown  |  First Impressions 
Rating:
2.0

Do not advertise the storage units as 24/7 accessible, and then not allow access after 6 or 7pm! Do mot advertise trucks as 24/7 drop off but they’re not.

Joy foggia 
Rating:
5.0

Customer did not leave a comment.

Bea Jenkins 
Rating:
3.0

The charges on my account do not match my invoice . How long will it take to credit my account!

gloria VILLARREAL 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SCHUSTER 
Rating:
5.0

Keep up the great work you don’t have to do anything different.

Moses Orr 
Rating:
5.0

Friendly and helpful staff. Secure facilities. Storefront clean, attractive and utilitarian.

Jeanne Reesman  |  First Impressions 
Rating:
5.0

All of the above! 10/10

John Reesman 
Rating:
4.0

Customer did not leave a comment.

Frank Williams 
Rating:
5.0

Customer did not leave a comment.

Daniel Deane 
Rating:
5.0

Great service!

Bruce Bartlett 
Rating:
5.0

Customer did not leave a comment.

Tony Michels 
Rating:
5.0

Customer did not leave a comment.

MITCHELL SMITH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mitchell hafer 
Rating:
5.0

The Austin Hwy location is excellent. On the other hand the San Pedro location is terrible and I will never go there again. I don't think they know what customer service is.

David Price-Gore 
Rating:
5.0

Ray is the best and he shows that he truly cares about his job and clients. I will return to uhaul just to work with him. Thank you Ray.

esmeralda martin 
Rating:
5.0

Customer did not leave a comment.

moses weber 
Rating:
5.0

Clean, and workers were very nice and helpful

Roberto Garcia 
Rating:
5.0

Customer did not leave a comment.

Valerie Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma Durant-Delgado  |  Overall Experience 
Rating:
4.0

My locker wasn't unlocked and there wasn't a lock inside...

Miranda Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexandria Serna  |  Overall Experience 
Rating:
2.0

It was the staf, they are not friendly and they don't try to help.

Gwendylyn Riley  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly.

Jesse Hillger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duwayne cotton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tametra harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest Wicks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david rodgers  |  Overall Experience 
Rating:
5.0

Helpful staff, easy and convenient entry

Damian Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amelia worden  |  Overall Experience 
Rating:
5.0

There's always room for improvement but you didn't leave much

Edward Demougin  |  Overall Experience 
Rating:
5.0

Any staff member was quick to answer questions and help. I do recommend this place.

Marfa Borrego  |  Overall Experience 
Rating:
3.0

After I turned in my gate card and cleared out my unit. The staff continued to call me for further payment. I told them I had cleared out and was no longer renting the unit. They then tried to charge my card. I had for seen this and blocked their charge. When I turned in the card, I had ask if anything else was required to end my rental and the gentleman told me that was all I needed to do. Obviously that was not enough

Sharolyn kubik  |  Overall Experience 
Rating:
5.0

Thank you Ray for making the process quick and smooth. and to the outside crew guy for hes help, me off loading and trailer return process. THANKS GUYS

Ernest Wicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Davison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cardelro Luster  |  Overall Experience 
Rating:
5.0

Gentle man that helped me was very friendly and awesome customer service!!

MARYANN PEREZ  |  First Impressions 
Rating:
5.0

Ray was very helpful. The unit I originally reserved online was going to be way to small for me belongings. He was quick to resolve the problem and got me into a bigger unit while helping other customers as well! Overall a very good experience!

JASON GOTTSHALL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHADWICK FLETCHER  |  Overall Experience 
Rating:
5.0

Ray was very nice while attending to my requests. There was a Second Gentleman there who always smiled and helped me with questions while I was on grounds as well. I enjoyed my experience at this location on Austin hwy.

Marfa Borrego  |  First Impressions 
Rating:
3.0

I was with you folks for close to 2yrs and I was satisfied with my services

winston shepard   |  Overall Experience 
Rating:
5.0

Great staff vary friendly and helpful.

Alexus BROCK  |  Overall Experience 
Rating:
5.0

The whole staff was Amazing.. But Mr. Ray & Sarah have been not short of AMAZING! Thank you to everyone on the team.

Amore Forrester  |  Overall Experience 
Rating:
4.0

Well maintained; but there was a cleanliness issue concerning the pavement in the storage area. The pavement area next to the storage lockers needs to be swept at least weekly; which did not seem to be happening. I would see glass in light debris on the pavement in the storage area; but NOT elsewhere at the facility. In seeing some broken glass on the pavement; I worried that he could be just enough to puncture a tire; for it was not highly visible. My initial experience with an employee at a facility close by to yours; about 5 yeas and a month ago; really helped me; for I never thought I would use your facility for about 61 months. Management must be doing a pretty good to great job at the facility; for the workers are friendly and seem to be of high morale; especially for lower -level jobs. I remember the names of Sara Yanez and Cody; but ALL employees were nice to me and seemed to be nice to others; that after weeks of high temperatures in San Antonio, that had to be harder on your workers who spent a lot of time outdoors. Thus I will have fond memories of my final weeks going in and out of your storage facility; and will recommend it to friends.

David Franken  |  Overall Experience 
Rating:
2.0

beware: My experience was great when I moved in my belongs have been there for 4 years but in the past 7 months someone has decided to cut my lock and help theirselves to my belongings tossing everything all over the place to leave an extreme mess for myself and feel violated because they went through everything I own they put a new lock on my unit I guess they were coming back for my stuff they also busted through the back wall my suggestion is if you leave your stuff here check on it frequently. Ray was very nice but his staff was very unhelpful.

lisa richardson  |  Overall Experience 
Rating:
5.0

Excellent customer service! Ray was extremely helpful!

ANDREW PORRAZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin Salas  |  First Impressions 
Rating:
5.0

When I moved to San Antonio the nearest U-Haul is on Austin Highway. I use that facility quite often. Friendly service. Knowledgeable.

joy patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Pastrana  |  First Impressions 
Rating:
2.0

Cost too high had unit over a year waste of money thing had smell and started getting mold

James Bryant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina Emond  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pablo Durant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN QUINONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace Diggs  |  Overall Experience 
Rating:
2.0

My stuff was here for almost a year and when i finally came to pick it up there was rat poop everywhere and pee and poop all over mine and my kids stuff. They even chewed my couches and mattress!

Naquinta Bethea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES SUTTON  |  Overall Experience 
Rating:
5.0

Ray was amazing! Kind and professional, he deserves a raise!

Jared Wilmont  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evangeline Tubig  |  Overall Experience 
Rating:
5.0

I wanted you all to notice Randy from the Sunnyville location he was so helpful & very knowledgeable of all the questions we had. Randy is a Great Asset to your company!!! Also please give a notice to Albert from the San Antonio location at the Austin Hwy location, he was very kind & helpful as well. My family & I appreciate all the great experience we had with your Company. You All are Greatly Appreciated!!!

Pedro Aguayo  |  First Impressions 
Rating:
5.0

Ray & Cody were great! They made the entire process simple, fast, and seamless.

Brittany Wilkins  |  Online Move In 
Rating:
5.0

The manager was enormously helpful throughout my move and storage needs.

Tina Veltmann  |  Overall Experience 
Rating:
5.0

Every interaction I had with staff was top notch. This team runs a tight ship. Great people.

Christian Oliver  |  Overall Experience 
Rating:
4.0

Life is good

Edward Demougin  |  Overall Experience 
Rating:
5.0

Ray and staff provide great customer experience.

FRANCISCO JAVIER CHAVEZ UBINA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jimmy Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Waffer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Demougin  |  First Impressions 
Rating:
5.0

Just wanted to say that. IT'Salways a Welcome filling for me. When I need Services at Uhaul ON Austin Highway in SanAntonio Tx Mr Ray and his Team are right ON time They know exactly what you need. When you need it. Thanks U-HAUL And Mr Ray and his Team. GOD BLESS YOU All Chadwick Fletcher!

Chad Fletcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELROY HELMKE  |  Overall Experience 
Rating:
4.0

The manager and the staff are very friendly and helpful work with me and that my needs and check me out great

Jackie Cortez  |  First Impressions 
Rating:
5.0

Thank you

Edward Demougin  |  Overall Experience 
Rating:
5.0

One of the best storage facilities I’ve used! The management was incredibly helpful and communicative.

Jessica Morrone  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zarnell Wilson  |  Overall Experience 
Rating:
5.0

Ray is the man and obviously trains his staff properly, unlike many of the other dealers I’ve done business with. I have had a lot of frustrations with other locations over the years, I rent from uhaul on a monthly basis and I’ll spend the extra money in mileage fees to rent from Rays store instead of going to other uhaul locations.

Arthur Fonseca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annabelle Barrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELROY HELMKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Boubel  |  Overall Experience 
Rating:
3.0

Had to wait for staff to move vans so that I could park my rv. I do like the convenience of the parking spot.

Robert Rivera  |  First Impressions 
Rating:
5.0

I would and have driven across town to use this location

Juan Rueda  |  First Impressions 
Rating:
5.0

Helpful kind and courteous

Edward Demougin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney Foster  |  Overall Experience 
Rating:
4.0

I work nights and need 24hr access

Troy Campbell  |  First Impressions 
Rating:
5.0

The Manager is the best!

Stephainie Salazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Veltmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Waffer  |  First Impressions 
Rating:
1.0

Will not go back storage was broken into.

MICHEAL NOLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Moore  |  Overall Experience 
Rating:
5.0

Employees was helpful from the beginning…..

cedric Miles  |  First Impressions 
Rating:
5.0

Above and beyond. Amazing staff

Anthony Mendiola  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney Foster  |  First Impressions 
Rating:
5.0

The Owner was fantastic. Very helpful, kind, and fast!

robert murgo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eva Berdiel  |  Online Move In 
Rating:
5.0

Employees were very excellent and friendly loved the hrs

Sylvia Gomez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shemeka Woodson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mickel Ennis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie Jefferson  |  First Impressions 
Rating:
5.0

Second time renting storage at this facility (first time about 20 years ago. Was good then and still good now..keep up the good servuce.

Jeffery Croft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Demougin  |  Overall Experience 
Rating:
5.0

The staff there was very helpful and attentive. They quickly helped me find a storage room. They went out of their way to help us as I was waiting for my movers to arrive. They made a stressful move as east going as possible.

Mayra Castro  |  First Impressions 
Rating:
5.0

Ray was the best manager I ever seen in my life he knows what he's doing he does a good job and he's a very very good friend of mine and Ronald a new Ronald died and passed away and he felt sorry for it but Ray should get a raise on Austin highway

Ronald Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Wahl  |  Overall Experience 
Rating:
5.0

The one month free storage made my day. We did not have to go far with the pieces that I had to get out of another address., and then transfer to my own address a few days later. We'll use UHaul again.

Mary Acosta-Granger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Barnes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyraa Johnson  |  Overall Experience 
Rating:
5.0

I would recommend family and friends to give The Uhaul ON Austin Highway in A Try YOU can't go wrong? with Mr Ray Accurso!. And his Team of Workers. The Men and Women Go Above and beyond Helping Custermers I Should know because I was And Always will be One. Thanks U-HAUL For Everything. Chadwick Fletcher!

Chad Fletcher  |  Overall Experience 
Rating:
5.0

Everything went well keeping my valuables there. The staff keep them. Ray the manger he i really nice. His tone never changes... I still have a storage there.😎.

IRENE JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG SCHAPIRA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffery Croft  |  First Impressions 
Rating:
5.0

Great customer service, and great value

BEN CHACON-TORRES  |  Overall Experience 
Rating:
5.0

UHAUl always does an excellent job handling all of my relocation needs. Keep up the great work. Mark Beldeen

Mark Belden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Gregory  |  Overall Experience 
Rating:
5.0

Great service

BEN CHACON-TORRES  |  First Impressions 
Rating:
5.0

My debit card had a fraudulent charge and was deactivated a few days before my payment was due. I called uhaul and spoke with a representative told her the situation not only did she show empathy she notated the account and when I got my new card the branch supervisor waived the late charge. It's the small things to keep a customer coming back.

TYISHA FINCH  |  Overall Experience 
Rating:
5.0

The staff at this particular location are phenomenal. I was always able to get my questions answered quickly when I had them. Before I moved out, I had a situation where the movers were delayed. The manager sent one of the employees with a bottle of water. Also talked to me to check if there was anything that could be done to help. I’m in customer service. So those little gestures go a long way with me. So if you do store or employee recognition. Both of these things should happen here.

lorna williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shawna holder  |  First Impressions 
Rating:
1.0

I have not moved out yet. I am still renting the unit so why am I receiving this "storage facility rating" stating my "move out" date as of 3/3/2022.

Desiree Settles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Renold Mazon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Renold Mazon  |  First Impressions 
Rating:
5.0

Easy as can be no problems

Edward Demougin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emmanuel Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noble Johnson  |  Overall Experience 
Rating:
4.0

Ray was able help us to do what we need to get done wanted to thank to him we was great and appreciated for what was able to me done

Kristina Birath  |  First Impressions 
Rating:
5.0

Keep up the good work, I have no complaints at this time.

Martha Clayton  |  Overall Experience 
Rating:
5.0

Keep up the good work, I am truly satisfied

Martha Clayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda Reyes  |  Overall Experience 
Rating:
4.0

I just wished they were 24 hours but due to a transient issue they're unable to do so.

Jessica Wilson  |  Overall Experience 
Rating:
5.0

I love this uhaul place and location and its mangered very well

IRENE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYISHA FINCH  |  First Impressions 
Rating:
5.0

Ray was so professional and kind. I would recommend RAY. He gets you setup and he's extra nice.

IRENE JONES  |  First Impressions 
Rating:
2.0

Even though we'd moved out & turned in the gate key card on 12.31.21-Friday & we were told we'd get an email receipt that following Monday, it never came. Instead we got emails saying "your next rent payment is due". I called complaining to an operator, who left a message for the store, that we'd already moved out of the unit. No one from that uhaul ever called us back. It's now 14 days later & still no receipt, nor proof that they'd even checked the unit we'd vacated, yet. There were often employees just standing around when we'd stopped in during our rental period there too. I'd think they could be checking vacated units, etc. Lazy, slow employees!

sarah scharber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adelaida perez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brandy Vogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Mathews  |  First Impressions 
Rating:
1.0

Staff extremely rude! I attempted to speak to a employee and was completely ignored. Literally walked right past me. Overcharged my cc with 0 warning...under inflated tires...leaking vehicle...

BRIAN CARR  |  Overall Experience 
Rating:
5.0

I also had to the Store Operator Owner..The Service he provided was Outstanding. I would recommend him Highly.

LESLIE CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramon Valadez  |  First Impressions 
Rating:
1.0

Reported leaking roof in April, was told it would be fixed, it wasn't, said that they would get me a different unit, never did, still leaking in on my belongings in November, lost a great deal to water damage and mold, which I am allergic to. Took pictures and videos of my unit , things full of water from the leaking roof and damaged items as I try to salvage precious things.

Patricia Mejia  |  Overall Experience 
Rating:
5.0

It was the best place and price to get anything I need for moving or hauling are Towing I recommend this place everybody I know that needs to get things done this is the place thank you very much Ray and his crew hard-working work environment helpful and honest people

fernando guzman   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica cleveland  |  Overall Experience 
Rating:
5.0

the manager and the staff gave us excellent service!

sandra ramos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN GUZMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS SAUNDERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Hillger  |  Online Move In 
Rating:
5.0

Excellent service - highly recommend.

Pamela Papley  |  Overall Experience 
Rating:
5.0

Best Uhaul Truck&Storage I’ve been to hands down! Very Professional. Accommodating, Clean and Convenient. Would also like to give recognition to the Management Ray, he made this difficult move so much easier from time I opened my storage unit to closing out and renting a uhaul truck. Thank you !

Marche Flowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedrick Gonzalez  |  Overall Experience 
Rating:
5.0

Staff are very friendly and helpful. Definitely made my visit worth.

haiming qiu  |  Overall Experience 
Rating:
5.0

Ray was very helpful and accommodating! Fast and friendly service.

MEAGAN LOUCKS  |  Overall Experience 
Rating:
5.0

👍🏽

VERNET YATES   |  Overall Experience 
Rating:
5.0

We had a fire and needed storage for our entire two offices. Ray set us up with what eventually was 4 units. Every question was answered, every need was met. I can't say enough about what a great experience U-Haul and especially Ray, gave us. Thank you.

NANCY MARTYN  |  Overall Experience 
Rating:
5.0

Outstanding

Mark G Santiago  |  Overall Experience 
Rating:
5.0

Stay as you are, don't change up on us, we are happy customers, in what ever state we need you. Thank you, May God Bless uhaul and it's people.

MORDE CHAIEL ISRAEL  |  Overall Experience 
Rating:
1.0

Disrespectful people, hard to talk to. I asked them if I can get my things out the day after my rent was due but they told me I would have to pay the full month for the day access. Never using uhual again. Teach your staff how to talk to people to

Nicholas Carmona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Sugui  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EMMALINE farias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorna williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Hunt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven kilar  |  First Impressions 
Rating:
5.0

The facilities were just what I needed and the staff went above and beyond in helping me when I needed it, especially when I was first moving my stuff in. There was a very nice gentleman there who gave me a hand and he always checked on me to whenever he saw me there to make sure if I need help moving anything. I highly recommend this facility.

Laura Bramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selcuk Bakir  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cecilia abrams  |  Overall Experience 
Rating:
4.0

The storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks Ray

Vertanya Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique Castellanos  |  First Impressions 
Rating:
5.0

All the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.

TERESA LOPEZ   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Gardner  |  Overall Experience 
Rating:
5.0

Nice doing business with you

Edward Demougin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daunte Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisela Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anderic okra  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clarice Hardrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF HABY  |  First Impressions 
Rating:
3.0

Everything has to go through a general manager, if he’s not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.

Edward Vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion McDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damion McDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Rodriguez  |  Overall Experience 
Rating:
5.0

Great place for storage. Thanks

carlos vazquez  |  Overall Experience 
Rating:
5.0

Thank You!!! The service was excellent..,

winston shepard   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikambri Tardy  |  First Impressions 
Rating:
5.0

Ray and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.

michael keigley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Perez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly McKenna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles richardson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lourdes rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Craig  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessica Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Gibson  |  First Impressions 
Rating:
5.0

Great stall.

Evangeline Allen  |  Overall Experience 
Rating:
5.0

Great Facility 👍

carlos vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCHIQUITA BALDWIN  |  Overall Experience 
Rating:
5.0

Ask me to rate when I move out of your storage. That would be more legit in my opinion. 😊 Just sayin! ✌🏼

Eric Crawford  |  First Impressions 
Rating:
4.0

Great people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.

CHRISTINA Ristch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anderic okra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonzo Ramos  |  Overall Experience 
Rating:
1.0

I had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get it

Jasmine Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaVenyette Turner  |  Overall Experience 
Rating:
4.0

Mr Ray was there great person and persisted to make sure the customer is please.

James Mcdonald  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tasha Wilson  |  Overall Experience 
Rating:
5.0

Good Customer service

Mark G Santiago  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

De Shawn Richards  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOUIS JIMENEZ  |  Overall Experience 
Rating:
4.0

Thanks a bunch for your services

Kara Brown  |  First Impressions 
Rating:
5.0

Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.

Pete Garcia  |  First Impressions 
Rating:
5.0

Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!

Shawnae Snell  |  Overall Experience 
Rating:
5.0

Everything has gone well so far. Everybody is very nice both leaving and receiving.

Wade Gardner  |  First Impressions 
Rating:
5.0

I gave Mr. Ray top marks because of his professionalism, and attention to detail.

Brian Smith  |  First Impressions 
Rating:
5.0

Very friendly staff

DOROTHY SCOTT  |  First Impressions 
Rating:
5.0

Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++

RICHARD KLING  |  Overall Experience 
Rating:
5.0

It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.

Nicki McIntyre  |  Overall Experience 
Rating:
5.0

Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!

michael keigley  |  First Impressions 
Rating:
5.0

Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!

Nicki McIntyre  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne Hikel  |  Overall Experience 
Rating:
5.0

Even during this Pandemic time the staff was exceptionally well balanced and professional.

Douglas Gulbrandsen  |  Overall Experience 
Rating:
5.0

With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.

ruben apolinar  |  Overall Experience 
Rating:
5.0

Just a good overall experience.

Charles Kerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shehzad Farishta  |  Overall Experience 
Rating:
5.0

A lil expensive but great service

Lawren Siggers  |  Overall Experience 
Rating:
4.0

The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.

John Contreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Kerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIM HOLLERBACH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvonne medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra cooper  |  Overall Experience 
Rating:
4.0

Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Thanks!

Krystal Guerra  |  First Impressions 
Rating:
5.0

Everyone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful

Lakeisha Clifton  |  First Impressions 
Rating:
4.0

the company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later

rocky click  |  Overall Experience 
Rating:
5.0

There was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.

Christopher Estrada  |  Overall Experience 
Rating:
4.0

Ray was great

William Cahal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Sargent  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashone Wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tessa Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Munoz  |  Overall Experience 
Rating:
5.0

Ray and his team were the best. Thanks for all your help.

John Williamson  |  Overall Experience 
Rating:
5.0

The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.

Melissa Bell  |  Overall Experience 
Rating:
5.0

The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.

john Bell  |  Overall Experience 
Rating:
5.0

The Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks

gary king  |  Overall Experience 
Rating:
5.0

Ray was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.

John Williamson  |  First Impressions 
Rating:
1.0

I would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer’s needs.

Marisa Banda  |  Overall Experience 
Rating:
5.0

Excellent, friendly customer service. Extremely helpful and knowledgeable. Thank you.

Bernard Blunt  |  First Impressions 
Rating:
4.0

More expensive than other storage units

ceaser mir  |  Overall Experience 
Rating:
3.0

Booo

Paul Mallard  |  Overall Experience 
Rating:
1.0

TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.

Clarice Hardrick  |  First Impressions 
Rating:
4.0

One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.

Michelle Welch  |  First Impressions 
Rating:
5.0

Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri

michael farmer  |  First Impressions 
Rating:
5.0

Wonderful customer service

Lydia Mares  |  Overall Experience 
Rating:
5.0

Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it

joyce thomas  |  Overall Experience 
Rating:
5.0

Mr. Ray's customer service experience was excellent

joyce thomas  |  First Impressions 
Rating:
5.0

Great service

Jolinda Koester  |  First Impressions 
Rating:
5.0

Very helpful staff

Claudia Bosch-Vazquez  |  Overall Experience 
Rating:
5.0

Things have definitely changed for the better.

RACHAEL ORTIZ  |  Overall Experience 
Rating:
1.0

My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!

Charmaine Williams  |  Overall Experience 
Rating:
5.0

Exceptional service by staff. Expedious and professional. I would definitely use this company again.

Antonio Clark  |  First Impressions 
Rating:
4.0

Good seevice

PHIL HILL  |  Overall Experience 
Rating:
5.0

Very Respectful people

Lakeisha Clifton  |  Overall Experience 
Rating:
5.0

Excellent customer service

Derek DeLeon  |  First Impressions 
Rating:
5.0

Service was great. Personnel very helpful and polite.

Erika Ozuna  |  First Impressions 
Rating:
3.0

None

Kenneth Cronin  |  Overall Experience 
Rating:
5.0

Great staff, very helpful.

Jessica Hanus  |  Overall Experience 
Rating:
1.0

Worst customer service ever

chris villa  |  Overall Experience 
Rating:
2.0

I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there

siddhartha vangapandu  |  Reservation 
Rating:
5.0

great service

Cierra Wulffen  |  Overall Experience 
Rating:
5.0

Great service!

mark villalobos  |  Overall Experience 
Rating:
5.0

💯💯

OCEANIOUS BAINES  |  Overall Experience 
Rating:
5.0

I’ve had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!

ANTOINETTE DIANA RUSSELL  |  Overall Experience 
Rating:
3.0

Great location

Cristine outcalt  |  Overall Experience 
No reviews have been submitted for this location.

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