Customer Reviews for U-Haul Moving & Storage at 19th & Bell

5,793 reviews

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I wish I remembered his name! He was amazing! Made my wife laugh the entire time we were there! I really wish I had a better memory! He should be recognized for his amazing efforts in a job that is generally overlooked on the crap yall have to deal with regularly! Thank him for making mine and my wife’s day better and making our rental experience pleasant! He was a young handsome man! Hahaha. He’ll now who you’re talking about! And he smelled good too!! lol My wife is the crazy little Italian lady and I was the chubby bearded guy! Thanks again!

Charles Dickens 
Rating:
4.0

Had a very good experience here renting a small truck, person helping (did not get his name) was awesome in getting us set up, explained everything we needed to know, and just very pleasant. By all means use their service & rentals.

Roberta Bartlett 
Rating:
5.0

Customer did not leave a comment.

steven mills 
Rating:
5.0

Keith is Awesome, hard working . I will be using that location on a regular basis

Barry Simonton 
Rating:
4.0

The employees were kind and helpful.

mark farkas 
Rating:
5.0

Keith and Roger were most excellent

PHILIP REED 
Rating:
5.0

Customer did not leave a comment.

daniel lopez 
Rating:
5.0

Just such a great easy experience. Will def use U-Haul again

michelle roberts 
Rating:
5.0

Roger is amazing !Janae was Extremely helpful and I will come back next week ! Everything went smooth and easy ! Even when I went to the wrong place for my reservation! Thank you guys so much !

Benita Winrow 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS KOTOS 
Rating:
5.0

The after hours check in leaves a lot to be desired. I was unable to get the app to work to check the trailer back in. I don't think I should be charged a convenience fee for a faulty process.

Lewis Spencer 
Rating:
2.0

The vehicle I reserved online wasn't available. The replacement wouldn't start. The third vehicle worked as expected.

Lester Payne 
Rating:
5.0

Customer did not leave a comment.

Edward Underwood 
Rating:
5.0

Very quick and easy.

Craig Campbell 
Rating:
5.0

Customer did not leave a comment.

Jared Hoag 
Rating:
5.0

Customer Service was exceptional. Hitch Installer went above and beyond on the work performed

Jesse Tarango 
Rating:
5.0

Not sure but I like the new self-serve online pick-up process. It was quicker than usual. Thank you. Great store. Great guys!

Anna Burris 
Rating:
5.0

It's all good! Thanks for all you do! Be safe!

jeff johnson 
Rating:
5.0

The African American Manager was an absolute angel for giving me the benefit of the doubt when I was heavy on the gas fill. He went out of his way to make it right. Thank you very much sir for your kindness. You just don't see that anymore.

JOHN SELLS 
Rating:
5.0

Customer did not leave a comment.

Ronda Toma 
Rating:
5.0

Nothing

James Hubbard 
Rating:
5.0

Make sure you do what you have to keep Keith, Jacob and Roger working there.

CASEY TRUMP 
Rating:
5.0

Pull your IT Dept's head OUT OF IT'S ASS. Took the guy 4 trys and 45 minutes to get the contract transaction to complete. When the 4th try failed, he finally keyed in some work-around to FINALLY complete the contract. It took me longer to rent the fucking van than actually using it.

alex schmidt 
Rating:
5.0

Customer did not leave a comment.

Carl Cook 
Rating:
5.0

Customer did not leave a comment.

CODY NELSON 
Rating:
5.0

Customer did not leave a comment.

Ark Eli Tenorio Pagunsan 
Rating:
5.0

We have used this locaion for years and are always happy with our experience Keith Smith is great to work with and is very helpful. Thank You Also the guy that we returned the trailer with (I don't know his name). Very nice and pleasant.

Rhonda Jones 
Rating:
5.0

These gentlemen were the most helpful and went above and beyond the standard request that any customer can ask for and are very flexible with your needs if you just openly talk to them about it

MICHAEL FERRARO 
Rating:
5.0

Roger and staff were awesome! Process was easy and fast. Definitely coming back if we ever need a truck, again.

Chrycia Legendre 
Rating:
5.0

The staff at this location are really helpful

Rakesh Medara 
Rating:
5.0

We had great service from the very friendly and helpful staff. I do recommend this location!

Carrie Darling 
Rating:
5.0

Trucks were ready as promised, clean and ran like brand new! Get pretty good mileage too!

tom hodges 
Rating:
5.0

Customer did not leave a comment.

Sean Kirkwood 
Rating:
5.0

Customer did not leave a comment.

Sheila P Hull 
Rating:
5.0

Roger the agent that helped us was genuine in being extremely professional, extremely friendly and extremely engaged in providing an excellent transaction for us. Would definitely recommend this location! Thank you!

Brian Lambarri 
Rating:
5.0

Nothing everything was awesome and I'll go back to you again and again and again like I have before good friendly needed what I needed when I needed it thank you again and yes I'd recommend my friend

David Hegel 
Rating:
3.0

You guys gave me one price then charged me and upon the return you guys tried charging me the same price again with an additional charge. Now I'm being hit with two different fees from U-Haul for whatever reason highly unsatisfied would never use or recommend you guys ever again

luke rogers 
Rating:
5.0

Customer did not leave a comment.

linda borisy 
Rating:
5.0

The team at this location is very friendly and helpful.

george alhames 
Rating:
4.0

Customer did not leave a comment.

robert cahill 
Rating:
5.0

Was friendly and broke down costs to me!

Jessica Hobson 
Rating:
5.0

Customer did not leave a comment.

Marcus Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joice Freeman  |  First Impressions 
Rating:
5.0

Staff was great but equipment was defective. Our trailer was fish tailing and ended up dropping it off the first hour of our trip.

KERRESA CHARRIER 
Rating:
5.0

Customer did not leave a comment.

John N Reed 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCDONALD 
Rating:
5.0

I love these guys. They are the BEST!!! I will only go to this location. Thank you for ALL you guys do.

Tina Daniels 
Rating:
5.0

Customer did not leave a comment.

Stephen Grimm 
Rating:
5.0

I had a very easy experience the staff was very friendly and helpful looking forward to do business later on

BRET WALIS 
Rating:
2.0

No one was in the office; 3 customers were waiting. I had to seek out someone to help us. The check in was too complex when I had already checked in on-line. No one walked me to my rental and walked me through how to operate vehicle. When I returned no one was in office to check me out. Disappointed in the service there.

Debra Gennaco 
Rating:
5.0

The customer service there was speedy and friendly

Jerry Winston 
Rating:
5.0

Very professional and service oriented. Thanks!

TIM MACK 
Rating:
3.0

Was required to bring the rental back to this location. Very inconvenient. When dropping trailer back off the guy was more interested in his phone than guiding me to back the trailer up. Very unprofessional. Very disappointed

Emma Pershall 
Rating:
5.0

Customer did not leave a comment.

Dana Williamson 
Rating:
5.0

Customer did not leave a comment.

shirley smith 
Rating:
5.0

Customer did not leave a comment.

Susan Salveson 
Rating:
5.0

Very nice personal

deborah weston 
Rating:
5.0

Customer did not leave a comment.

OWEN GOODWIN 
Rating:
5.0

Customer did not leave a comment.

Jorge Herrera-Huerta 
Rating:
2.0

Customer did not leave a comment.

brian yach 
Rating:
5.0

The service was excellent

lizeth marin 
Rating:
5.0

Roger is great, always friendly, informative, a real pleasure to work with, he is a real find to represent your store. Thank you, Dennis McNeil

DENNIS MCNEIL 
Rating:
5.0

I worked with several gentlemen at this location and each one was awesome to deal with. Friendly, knowledgeable, and respectful.

Mark Smerekanych 
Rating:
5.0

Keith was excellent he made sure I understood everything before leaving. When I returned Jacob was great he made sure to answer all my questions. Good job guys!!

COREY COOK 
Rating:
1.0

Customer did not leave a comment.

Nicholas Baca 
Rating:
5.0

Roger the owner was was great, most helpful, since of humor and just an all around great guy, would only use this U-Haul location again to rent from. More business could take lessons from Roger on how to take care of your customers.

dan Sullinger 
Rating:
5.0

Roger was such a help. Very professional, but knowledgeable and nice

Jebadiah Bensing 
Rating:
5.0

Customer did not leave a comment.

Nancy Meraz 
Rating:
5.0

Customer did not leave a comment.

Dawn Quintero 
Rating:
5.0

Customer did not leave a comment.

Jose LaToya 
Rating:
5.0

The guys that work there are great. Very cool and professional. Equipment is always available and well maintained.

Donna Gerron 
Rating:
4.0

A better appraisal of the time estimate, otherwise I really enjoyed the customer service experience.

Eli Pagunsan 
Rating:
5.0

Customer did not leave a comment.

Jack Revilla 
Rating:
5.0

Customer did not leave a comment.

Alfred Henley 
Rating:
5.0

Customer did not leave a comment.

Tim Janssen 
Rating:
5.0

Nothing everything was great thank you again

tracy pasqutto 
Rating:
2.0

I am owed a $50 dollar Guarantee from both here at Bell with Mr Keith Smith, and 35. Th and Cactus with Felix Garza. I need my $100 this is fraud at its finest I went in person to both locations and could not be resolved. And traffic had gotten involved as well.

JANESSA MOLINA 
Rating:
5.0

Customer did not leave a comment.

vijaya kulkarni 
Rating:
5.0

N/A

Renee Banks 
Rating:
3.0

The staff were very nice and professional. I had a problem with equipment that was not available for my reservation and I was not notified of it. They got them from another truck but I was suppose to get a refund and I did not so I am going to have to call them tomorrow. The gas level in the truck did not match with what was on my paperwork. I was running short on time and I didn't let them know before I left the location so I was charged for gas that I should not have been. It was not the best experience I have had with UHaul. Even though the staff was nice, I don't know if I would use this location again.

Cynthia Mulholland 
Rating:
5.0

Customer did not leave a comment.

Marcus Dixon  |  First Impressions 
Rating:
5.0

The trailer had not been cleaned but it was okay.

william arbaugh 
Rating:
5.0

Everything was quick and easy, highly recommend!!!

John Clark 
Rating:
5.0

Customer did not leave a comment.

Marques Williams 
Rating:
5.0

Keith S was amazing! We had so many problems brought on by ourselves and he was so patient and supportive! What could've been a very frustrating start to our move turned into a sweet experience.

Pamela Rapier 
Rating:
1.0

Customer did not leave a comment.

Vicente Torres 
Rating:
4.0

Overall the experience was good. The first trailer we were given was damaged but the team switched it out for us without any hassle. The only problem with our experience was the employee Jacob. He was extremely abrasive and rude with not just us multiple times, but also his coworkers in front of us. He was the worst example of a customer service representative that I have had to deal with in a very long time.

Gretchen Thomas 
Rating:
5.0

Customer did not leave a comment.

Erik Smith 
Rating:
5.0

Customer did not leave a comment.

jesse sutulovich 
Rating:
5.0

Customer did not leave a comment.

Sallee Bishop 
Rating:
5.0

I don't know. Double check that vehicle is shifting properly.

MICHAEL MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Patricia Loope 
Rating:
5.0

Keith is knowledgeable, professional and very attentive, he asked questions and answered them with ease, to make sure I had everything I needed. I will always return to this specific location for any of my moving and storage needs! Thanks Keith!!

Lita Young 
Rating:
5.0

Nice Quick

Marisa McKenzie 
Rating:
5.0

The gentlemen that worked at this location they were all awesome they helped me out I was unable to pay because of everything cause the mileage I didn't realize i'd use enough as many miles so they put gave me a 7 day promise to pay Thank you for hiring such wonderful people

Katherine Lavra 
Rating:
5.0

Keep doing what you do and serve your customer.

David Carson 
Rating:
1.0

An associate lost the keys didn’t check the truck back in when I returned I was overcharged and four days later I still haven’t received my money back. Would never rent another uhaul truck ever again

Shavon Dixon 
Rating:
5.0

Every time l go somewhere else it never works out. You guys were awesome. Never failed me once. Thank u

Roxanne Champion 
Rating:
5.0

My service was wonderful. Roger made my experience with uhaul easy and fun.

SUSAN CANOY 
Rating:
5.0

The manager and associate Janae were so helpfully and friendly. So glad I rented from this location.

Mckenna Stockdale 
Rating:
5.0

All the gentlemen were extremely polite and helpful

theresa feulner 
Rating:
5.0

The gentle who helped was handling everything alone. He did a great job, considering. Gove that man a raise!

Glynn Dunbar 
Rating:
2.0

It took over two hours. I was quoted under an hour and a half…

Gretchen Stetter 
Rating:
5.0

Customer did not leave a comment.

Matthew Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny Dewitt  |  Overall Experience 
Rating:
5.0

Had a few questions and had the chance to speak to Keith. He was very polite and professional. He answered all my questions and made my experience so much better! Thx for all your help Keith!

Lita Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alysha Verba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Dewitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis mcclinton  |  Overall Experience 
Rating:
5.0

The staff was very helpful , professional , knowledgeable and very friendly . Great team of workers at this facility.

CLAUDIU HATCU  |  First Impressions 
Rating:
5.0

The entire staff was helpful, friendly and professional. Thank you

kathleen Stringer  |  Overall Experience 
Rating:
5.0

A little pricey

robert tejada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE MELLMANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE TRESLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON OGDEN  |  Overall Experience 
Rating:
5.0

Keith & Roger are rock stars!!!

Paula Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY HAARKLAU  |  Overall Experience 
Rating:
5.0

Best customer service ever 🙏🏽

dennis mcclinton  |  First Impressions 
Rating:
5.0

Keith and his crew were fantastic! Keith provided A+ customer service. Outstanding.

Michael Dalager  |  First Impressions 
Rating:
5.0

Always a pleasure working with David, Keith, Roger, Johnny, Sam and Janae!!!

DAWN RAEL  |  First Impressions 
Rating:
3.0

Price changed every month

Juan Martinez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kenneth Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri Hagemann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylise Ouderkirk  |  Overall Experience 
Rating:
5.0

I have been to 3 Uhaul locations over the past couple months with me moving and helping my friend move and everyone is always so nice and so helpful. Moving is one of the most stressful things ever and it is so refreshing to talk to people who are genuinely kind and helpful. Thank you so much

Jana Wilson  |  First Impressions 
Rating:
5.0

Dante & Tyrell are the best. Thank you for all your help.

Elizabeth Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin Jameson  |  Overall Experience 
Rating:
5.0

The manager and all employees were professional, friendly and helpful.

Veronica Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BURKE  |  Overall Experience 
Rating:
1.0

Very bad experience

LANAY BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorrie Wheeler  |  Overall Experience 
Rating:
1.0

I was supposed to have a month free and was told repeatedly it was going to be applied and never was. Called 8 times to get it resolved. I called to say i closed my unit and was told it was taken care of and weeks later was told I was supposed to come in person (not needed at the other 2 locations I've used.) I still have not been refunded from January 1st

KATHLEEN AXTELL  |  Overall Experience 
Rating:
5.0

Extremely patient, friendly crew.., my rep goes we’re gonna make it happen captain 😂😂

JAMES BURKE  |  First Impressions 
Rating:
5.0

Very respectful and courteous service given by a nice African American gentleman. He provided service quickly and effectively with a upbeat attitude despite me being there as soon as they opened(well a little before I was sitting in the parking lot) Thanks Uhaul

Renee Harris  |  First Impressions 
Rating:
3.0

Decent parking overall. Spaces are small making trailer parking difficult.

Matthew Mandile  |  Overall Experience 
Rating:
5.0

Professional friendly clean quick everything I was looking for

GARY HAARKLAU  |  First Impressions 
Rating:
2.0

I was supposed to get my employee discount for the storage but the woman helping me didn’t know how to add it and the other woman there did not have time to do it so she said she would add it later but I was still charged full price. After getting everything set up we were not walked out to our unit and there was a lock on it. We had to go back in and wait for a while until someone could walk us out and unlock it.

Elaina Brooks-Rodriguez  |  First Impressions 
Rating:
5.0

Very pleasant to work with.

Isabelle Goveia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chilo watchman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bryan Thomas  |  Overall Experience 
Rating:
5.0

The facility and staff were top notch!! Keep up the Great work!! Thanks

James Cowdrey  |  Overall Experience 
Rating:
5.0

Dante was amazing. So very helpful, patient and kind. Moving is stressful as it is, he helped us tremendously and it is most appreciated.

amber sperl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAIA MERRILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VONSHILLIA HUNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES WEED  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff hobbs  |  Overall Experience 
Rating:
5.0

Anytime I go into the store with questions or purchase Keith is always very helpful & pleasant. His positive energy is contagious.

Paula Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Buccola  |  Overall Experience 
Rating:
5.0

I have used this location many times but this time the truck cab was dirty and the box was very dirty had stuff still in the box of the truck.

JEFFERY HOLLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WEED  |  First Impressions 
Rating:
5.0

I love this facility and the staff were very friendly and helpful especially Manager Keith, always attentive to any issues I had to resolve them in a timely matter .

Barbara Brown  |  Overall Experience 
Rating:
5.0

Thank you for all your help Rachel you’re an angel.

STEPHEN DEAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

debbie hilliard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Jacobs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Mandile  |  First Impressions 
Rating:
5.0

From day one all the staff were courteous and professional the general manager was awesome

Martin Updegraff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Pantiliano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID CHAMBERLAIN  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.

Marcus Hammonds  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE MORENO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY MAYA  |  Overall Experience 
Rating:
5.0

Dawn was super nice & accommodating!

liberty presley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don Schaulis  |  Online Move In 
Rating:
5.0

Saved me

Richard Pope  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD CORNELIUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaisha Steward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liberty presley  |  First Impressions 
Rating:
5.0

Dawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!

Taylor Ruiz  |  Overall Experience 
Rating:
5.0

Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.

Bryce Beckstrom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betheny frechette  |  First Impressions 
Rating:
5.0

The woman who helped me check in and rent the truck was EXCELLENT!!!

Aaron Cote  |  Online Move In 
Rating:
5.0

Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.

MICHAEL BELZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra castine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathieu Mathet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana Williams  |  Overall Experience 
Rating:
5.0

I was in and out. The staff there was amazing!

ANNA COLELLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY CATE  |  Overall Experience 
Rating:
5.0

Keep up the good work

Deborah Santorella  |  Online Move In 
Rating:
5.0

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

DOLORES Hernadez  |  Overall Experience 
Rating:
4.0

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances Scott  |  First Impressions 
Rating:
5.0

Great costumer service at its best!

larry fenner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Gray  |  Online Move In 
Rating:
5.0

I’ve used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I’m very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I’m very happy U-Haul!

Tyrone Thompson  |  First Impressions 
Rating:
5.0

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Tamra Dodds  |  Overall Experience 
Rating:
5.0

They stayed late to make sure we had access.

Tamra Dodds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD BRECHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Mengel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Cowdrey  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful.

Ashley rech  |  Overall Experience 
Rating:
5.0

Great fast service......

Fabian Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sheats  |  Online Move In 
Rating:
5.0

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

dorothy eurice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie King  |  First Impressions 
Rating:
5.0

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Thank you.

Ali Gonzalez  |  Overall Experience 
Rating:
5.0

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

Marc Shapiro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda archibald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Epperly  |  Online Move In 
Rating:
5.0

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Luis Kortright  |  Overall Experience 
Rating:
5.0

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

yvonne Marchese  |  Overall Experience 
Rating:
5.0

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

James peters  |  Overall Experience 
Rating:
5.0

Keith and crew are excellent

David Hoffman Jr  |  First Impressions 
Rating:
5.0

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Marc Shapiro  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel Parry  |  Overall Experience 
Rating:
5.0

Served our needs well!

kory Olson  |  Overall Experience 
Rating:
5.0

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana Williams  |  First Impressions 
Rating:
5.0

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Julio Vazquez  |  Overall Experience 
Rating:
5.0

Uhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.

Paulette Roth  |  Overall Experience 
Rating:
2.0

Vagrants were wandering around inside storage facility

Gary Hoff  |  Overall Experience 
Rating:
4.0

at this location the staff went beyond and above

Marilyn loehner  |  Overall Experience 
Rating:
5.0

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Julio Vazquez  |  First Impressions 
Rating:
5.0

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.

Paulette Roth  |  First Impressions 
Rating:
5.0

The owner is awesome at this location.

Jonathan Cline  |  Overall Experience 
Rating:
5.0

Great job! Excellent staff, thank you so much!

Sean Roberts  |  Overall Experience 
Rating:
4.0

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Albert Craven  |  Overall Experience 
Rating:
4.0

You should have units to rent by week. Some times in life. We only need a short amount of time.

Laurie Granado  |  Overall Experience 
Rating:
1.0

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

marian toporek  |  First Impressions 
Rating:
4.0

Great customer service from everyone.

lee frye  |  Overall Experience 
Rating:
5.0

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

ANNA BURRIS  |  Overall Experience 
Rating:
5.0

The young fellow who waited on me was excellent.

lee frye  |  First Impressions 
Rating:
5.0

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Thomas Blessin  |  Overall Experience 
Rating:
5.0

Everyone was courteous and helpful during the whole transaction .

Leonard Curcurto  |  Overall Experience 
Rating:
5.0

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

jeff johnson  |  Overall Experience 
Rating:
5.0

Keith is very patient. Thank you for that.

Carolyn Medina  |  First Impressions 
Rating:
4.0

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

elyse smith  |  Overall Experience 
Rating:
5.0

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

russell king  |  Overall Experience 
Rating:
5.0

Great facility!!!

Steven Moyer  |  Overall Experience 
Rating:
5.0

The staff and facility were superior in every aspect. They have my highest recommendation.

Solange Stephens  |  Overall Experience 
Rating:
5.0

Out a Low price. Its a some expensive a price rent.

Gabriel Vargas  |  Overall Experience 
Rating:
5.0

Keith was extremely nice and Angela was an amazing help.

Loren Drecksage  |  First Impressions 
Rating:
4.0

Nine

joel navarrete  |  Overall Experience 
Rating:
5.0

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Manuel Alegria  |  Overall Experience 
Rating:
2.0

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Hunter Bale  |  Overall Experience 
Rating:
5.0

A really good costumer service!

Angelaica Mendoza  |  Overall Experience 
Rating:
5.0

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

WALID QAQISH  |  Overall Experience 
Rating:
1.0

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

anthony geampa  |  Overall Experience 
Rating:
5.0

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Jeannie Vickery  |  Overall Experience 
Rating:
4.0

unable to open final invoice sent

Donald Doty  |  Overall Experience 
Rating:
4.0

No comment.

Renee Roach  |  Overall Experience 
Rating:
3.0

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

Deborah debolt  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.

JUDY MARCOTTE  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top