Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)

705 comentarios

345 Blue Hill Rd   Surry, ME 04684

(207) 664-2913

Horario

  • Mon–Fri
    7 a. m. - 4 p. m.
  • Sábado
    7 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 11/27/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(207) 664-2913

345 Blue Hill Rd
Surry, ME 04684

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7 a. m. - 4 p. m.
  • Sábado
    7 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 11/27/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The truck we were supposed to have at the scheduled time was returned with a busted latch. The option was to travel 45" for a replacement truck which was not doable. We were told that another might be available 3 hours after the scheduled time. It arrived early in good shape. Check out and return went smoothly.

HEIDI R. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Kemiesha P. 
Rating:
5.0

Surry General Store was GREAT! They bent over backwards to make sure we were able to get the trailer we wanted at that location rather than drive an hour away. We love this location!!!!

Anthony A. 
Rating:
3.0

My contract said I needed to have the truck back by 3 PM and the gentleman called at 8:30 in the morning asking where the truck was he should have pulled my contract and read the contract. I let him know that it would be delivered in the afternoon once we have finished unloading.

Scott B. 
Rating:
5.0

Pete is amazing, accommodating and really easy to work with getting a delivery or renting a vehicle. Highly recommend this location!

ANSUSAN B. 
Rating:
3.0

better lights on the trailer we used. the wiring needs to be changed to make the lights work.

William A. 
Rating:
5.0

Perfect experience. Owner is knowledgeable and helpful. Expansive, well organized lot. In and out in 10 minutes

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Great service. Quick rental and return.

david W. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Aside from the box being damaged prior to it being delivered everything was perfect. The men that brought the empty box had difficulty closing the door once it was packed due to damage underneath the box. The man that delivered it was concerned the damage could cause our belongings to end up all over the street. Hopefully that box was retired after our use.

Barbara D. 
Rating:
5.0

Pete at Surry General Store was absolutely the best person I've dealt with in some time! Professional and kind, he was helpful in all ways, and made my experience an excellent one! Thank you Pete!

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Pete is great and very friendly.

Samuel L. 
Rating:
1.0

Don't lie to customers and over charge. Told me the truck was 29.00 plus mileage. Charged my credit card 99.95 and gave me a receipt for 95.00 dollar when called to ask about the receipt was very rude said read your receipt it explains it all good bye.which he never gave me a receipt

Lynne D. 
Rating:
5.0

The store owner went out of his way to help us get a trailer after our reservation fell thru at another location. He was kind and helpful

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Surry General was great to work with as they were prompt, efficient, and courteous.

sara W. 
Rating:
3.0

Customer did not leave a comment.

marion S. 
Rating:
5.0

You all are excellent at customer service, thank you so much🙏

Sheryl M. 
Rating:
5.0

Peter did a great job in spite of the Uhaul reservation center that had numerous problems with my reservation such as not even showing my truck available due to computer issues, even though it was on site and ready to go. Please note that my reservation was made days before my arrival to pickup the truck. These problems cost me considerable time and money. Completely unacceptable and would definitely cause me to consider using another rental company in the future.

Martin C. 
Rating:
3.0

There was only one person working the counter. It was a long wait.

virginia C. 
Rating:
5.0

Great customer service. Very nice and kind.

Lacey K. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Great experience, easy and stress free!

Catherine N. 
Rating:
3.0

Nobody was there during regular business hours to receive our returned truck The door was locked. The woman working in the General Store next door couldn't help.

Stephen S. 
Rating:
1.0

online phone app did not work, verification process failed multiple times, phone rep could not help and it took forever to get thru on your phone system. long phone wait. I missed an important event as a result of this failure of your system. not happy at all!

richard S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

The people that unloaded my boxes were extremely good

John H. 
Rating:
5.0

Everything was great thank you

Abigail F. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Went above and beyond to help my family and I accomplish our move.

John W. 
Rating:
5.0

They were great!

Ann A. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Took pic of gas gage was less then half tank when I took off. Filled over a half when brought back and was charged for gas. Also had a 69 dollar deal with 50 miles included and he said he could beat it cost me 200 total

Robert H. 
Rating:
5.0

I am impressed with the quality and strength of your 9x5 trailer

Bill M. 
Rating:
5.0

Nothing

Richard Y. 
Rating:
5.0

Very nice, very helpful owners.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Jon M. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

Katelyn K. 
Rating:
5.0

Customer did not leave a comment.

Amy U. 
Rating:
5.0

Customer did not leave a comment.

joshua S. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Easy drop-off, very helpful and friendsly staff

David M. 
Rating:
5.0

Continue to be as helpful as you were to myself.

Gary H. 
Rating:
2.0

Guy how serviced my drop off was awful....rude and not helpful

Michael B. 
Rating:
2.0

The guy Pete said he couldn't assist me with Florida's mistake on my contract! So basically Maine has to fix Florida's mistake and he had to move it up the chain of command to the "area" supervisor.....such BS, give me back my $79!!

Janet S. 
Rating:
5.0

Have the truck available at the the location I booked for pick up. Had to to pick up truck 59 miles away from original booked location. Booked for Old Town,ME, picked up in Surry, ME. Booked location on month in advance. Will not use U - Haul in the future,

Ward M. 
Rating:
5.0

Thanks, Pete

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

Amiable and accomodating store owner.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
1.0

Absolutely horrible experience will not rent again from location. Vehicle was dirty has cigarette ashes and the smoke was so strong my allergies to smoke would not let me ride without compromising my health.

Manuel S. 
Rating:
1.0

Store owner said I could be late with no charge....but when I was an hour late, he submitted that I used the truck for 4 days..when I had it for 3 days...bad uhaul representative ! Should have never said I could be late !!! I would have kept the truck for 4 days and not rushed ! I'll try a new truck rental company next time GREEDY UHAUL !!!

chris M. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
3.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

it was great friendly service here, and very convenient

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
4.0

Very nice place to return equipment

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

BRENDA E. 
Rating:
5.0

Easy drop off!

Kenneth Y. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

They were supposed to be open until 4:00 pm but closed at 2:00 pm.

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Great experience! Easy In n Out.

James W. 
Rating:
5.0

Both tires were worn and blew out. Someone should have noticed the worn tires. I would like to be credited some percentage of my fees due to the two delays I experienced. I had to get two hotels due to the delays in my travel. One of which caused me to encounter a snow storm.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Nick T. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

The first moving company that was recommended to us by Uhaul did not show up with the container, even though we had connected prior to the date by phone, and would not call me back. I then reached out to Surry General Store, and Pete was amazing! He came to the rescue at the last minute and delivered the container the same day, and saved me from having to rebook my flight home. Bill Jenkins

William J. 
Rating:
5.0

This was the only place locally to rent a van to pick up some furniture so I fully appreciated the availability. I wish I had been asked to upload pics of my license and me ahead of time as I thought my phone battery was going to die during the check in process! I also didn't know where to leave the key at the end, but I left in the truck and called the next day, and the guy was really nice about it. Thanks for making this available anytime!

Polly W. 
Rating:
3.0

clean the dashboard and steering wheel - make sure the vehicle is performing correctly (it wasn't)

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH N. 
Rating:
1.0

Customer did not leave a comment.

Bridget G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

I order a10" truck but got a 15' and was charged more. The people are great it's the managements decision to be above the client. The pass experience has made me wonder if I reserve a truck will I get it. I always have a plan B when I use U Haul.

OMAR G. 
Rating:
5.0

Nothing!! The whole experience was awesome!! Thank you to everyone at U-haul, and to Jill who delivered our u-boxes and came back after them after we emptied them. Jill is awesome!!! Really takes pride in her work. Bruce & Linda

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

Arthur M. 
Rating:
4.0

Customer did not leave a comment.

jeffrey L. 
Rating:
5.0

Pete at the store, and the helpers he arranged for were terrific! Friendly, helpful and supremely competent. We highly recommend.

ALEXANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Russel B. 
Rating:
4.0

Make sure vehicles have windshield washer fluid

Gregory L. 
Rating:
4.0

N/A

Alfred S.  |  Overall Experience 
Rating:
5.0

We had a great experience at the Surry General Store. Good communication, easy to work with, flexible.

Katherine T.  |  Overall Experience 
Rating:
5.0

Very helpful customer service!

Grace J.  |  Overall Experience 
No reviews have been submitted for this location.

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