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Maggie H
Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything went very smoothly.
Thomas DSGS was very helpful and they contacted when we they had a question.
Kathryn Msuper helpful. corrected an error in the original reservation and got us on the road!
Charles RDrop off, no one there
Rene BI had a reservation that was cancelled. I was directed here (out of my way), but the service and the people here made up for the mistake. Very helpful and friendly.
Patrick WContinue the very good friendly service.
Alden CI filled out all your paperwork on line to expedite the check in procedure. Your server was down for an hour with me waiting to sign and get moving. I was late on my commitment. When I returned, your server was down again and I could not get a printed copy of my bill. I did wait and got an email copy, finally. Locally, no problems. From Uhaul support, most unsatisfactory.
Gary RThe van i rented was fine. But the 24/7 self-service rental process went poorly. The process relies on an app/internet access, and there is very minimal cell service at the location. Uploading all the required images took an extremely long time or did not work at all. I strongly recommend providing a wifi connection at this location to make the process viable.
Eric TThe person who rented the truck to us was very helpful. Good experience during a stressful move.
Debra OWhen calling to ask questions the lady who answered the phone was very rude and didn't know anything about what they had for uhauls. Truck wouldn't stop saying it needed and oil change and the front of the truck was dirty, seats had hair and grass all over them and the dashboard was very dusty and the entire truck smelled of cat pee.
JARRETT NNothing
David EVery easy to work with
Tim BExperience was easy to arrange and to execute. Great staff at location.
Clifford RWe appreciated the advice we received regarding this shipment. Service from this location was excellent.
This is a great U Haul dealer. Knowledgeable, helpful, friendly. I have done business with a lot of U Haul franchises. This one is tops.
Charles CMore specific parking instructions.
Nicholas WTruck maintenance is needed. My truck had the check engine light on.
Jerome sPete was kind, professional and expedient. Thank you!!!!!
Cara FThe store was great and very helpful!!! The truck was clean. The a/c did not work in the truck and it had a terrible shimmy / vibration going down the road :(
Will HOur pick location experience was perfect. The business owner was pleasant, helpful, and efficient. We'd recommend that location to anyone looking to rent a truck.
JIM SGet rid of the computer and go back to paper contacts
Juan MNothing
Glenn TVery nice man checked us in however the u haul was a piece of junk. Exhaust was falling off which made us spend way more on fuel than we should have. Steering was way out of line which made it hard to keep it in the road. We won't use uhaul again.
Roberta vThe mobile app is not as user friendly as it could be. It took me almost an hour to check in. It asked for an alternate contact and said it would verify. I assumed verify meant you would call that person. As it was early in the morning I didn't want to bother anyone with a call. It would be helpful if this was explained better. As it was I gave a phone number and name but that person wasn't called. Better to explain what verify means. Also, a list of requirements prior to with this included would be helpful.
Lynn JThe truck we were supposed to have at the scheduled time was returned with a busted latch. The option was to travel 45" for a replacement truck which was not doable. We were told that another might be available 3 hours after the scheduled time. It arrived early in good shape. Check out and return went smoothly.
HEIDI RSurry General Store was GREAT! They bent over backwards to make sure we were able to get the trailer we wanted at that location rather than drive an hour away. We love this location!!!!
Anthony AMy contract said I needed to have the truck back by 3 PM and the gentleman called at 8:30 in the morning asking where the truck was he should have pulled my contract and read the contract. I let him know that it would be delivered in the afternoon once we have finished unloading.
Scott BPete is amazing, accommodating and really easy to work with getting a delivery or renting a vehicle. Highly recommend this location!
ANSUSAN Bbetter lights on the trailer we used. the wiring needs to be changed to make the lights work.
William APerfect experience. Owner is knowledgeable and helpful. Expansive, well organized lot. In and out in 10 minutes
Robert WGreat service. Quick rental and return.
david wAside from the box being damaged prior to it being delivered everything was perfect. The men that brought the empty box had difficulty closing the door once it was packed due to damage underneath the box. The man that delivered it was concerned the damage could cause our belongings to end up all over the street. Hopefully that box was retired after our use.
Barbara DPete at Surry General Store was absolutely the best person I’ve dealt with in some time! Professional and kind, he was helpful in all ways, and made my experience an excellent one! Thank you Pete!
Sharon HPete is great and very friendly.
Samuel lDon’t lie to customers and over charge. Told me the truck was 29.00 plus mileage. Charged my credit card 99.95 and gave me a receipt for 95.00 dollar when called to ask about the receipt was very rude said read your receipt it explains it all good bye.which he never gave me a receipt
Lynne DThe store owner went out of his way to help us get a trailer after our reservation fell thru at another location. He was kind and helpful
Karen BSurry General was great to work with as they were prompt, efficient, and courteous.
sara wYou all are excellent at customer service, thank you so much🙏
Sheryl MPeter did a great job in spite of the Uhaul reservation center that had numerous problems with my reservation such as not even showing my truck available due to computer issues, even though it was on site and ready to go. Please note that my reservation was made days before my arrival to pickup the truck. These problems cost me considerable time and money. Completely unacceptable and would definitely cause me to consider using another rental company in the future.
Martin CThere was only one person working the counter. It was a long wait.
virginia cGreat customer service. Very nice and kind.
Lacey KGreat experience, easy and stress free!
Catherine NNobody was there during regular business hours to receive our returned truck The door was locked. The woman working in the General Store next door couldn't help.
Stephen Sonline phone app did not work, verification process failed multiple times, phone rep could not help and it took forever to get thru on your phone system. long phone wait. I missed an important event as a result of this failure of your system. not happy at all!
richard sThe people that unloaded my boxes were extremely good
John HEverything was great thank you
Abigail FWent above and beyond to help my family and I accomplish our move.
John WThey were great!
Ann ATook pic of gas gage was less then half tank when I took off. Filled over a half when brought back and was charged for gas. Also had a 69 dollar deal with 50 miles included and he said he could beat it cost me 200 total
Robert HI am impressed with the quality and strength of your 9x5 trailer
Bill MNothing
Richard YN/A
Alfred S | Overall ExperienceWe had a great experience at the Surry General Store. Good communication, easy to work with, flexible.
Katherine T | Overall ExperienceVery helpful customer service!
Grace J | Overall Experience