Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)

763 reviews

345 Blue Hill Rd   Surry, ME 04684

(207) 664-2913

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 7 am–12 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(207) 664-2913

345 Blue Hill Rd
Surry, ME 04684

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 7 am–12 pm
  • Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Geoffrey Miller 
Rating:
5.0

Nothing, everything went very smoothly.

Thomas Danico 
Rating:
4.0

Customer did not leave a comment.

Daniel Bright 
Rating:
3.0

Customer did not leave a comment.

Denice Sargent 
Rating:
5.0

Customer did not leave a comment.

Kim Norman 
Rating:
5.0

Customer did not leave a comment.

Kim Norman 
Rating:
5.0

SGS was very helpful and they contacted when we they had a question.

Kathryn Mahar 
Rating:
4.0

Customer did not leave a comment.

Ron Dahlen 
Rating:
5.0

Customer did not leave a comment.

Heather Cooney 
Rating:
5.0

super helpful. corrected an error in the original reservation and got us on the road!

Charles Reese 
Rating:
5.0

Customer did not leave a comment.

Sandra Pinkham 
Rating:
5.0

Customer did not leave a comment.

DONALD HILL 
Rating:
5.0

Customer did not leave a comment.

susan beallor'snyder 
Rating:
5.0

Customer did not leave a comment.

Lawrence Smith 
Rating:
5.0

Drop off, no one there

Rene Boucher 
Rating:
5.0

Customer did not leave a comment.

pamela kaapcke 
Rating:
5.0

I had a reservation that was cancelled. I was directed here (out of my way), but the service and the people here made up for the mistake. Very helpful and friendly.

Patrick Ward 
Rating:
5.0

Continue the very good friendly service.

Alden Colby 
Rating:
5.0

Customer did not leave a comment.

john dawson 
Rating:
5.0

Customer did not leave a comment.

Robert Leblanc 
Rating:
5.0

Customer did not leave a comment.

joe scarbrough 
Rating:
5.0

Customer did not leave a comment.

frank john 
Rating:
4.0

I filled out all your paperwork on line to expedite the check in procedure. Your server was down for an hour with me waiting to sign and get moving. I was late on my commitment. When I returned, your server was down again and I could not get a printed copy of my bill. I did wait and got an email copy, finally. Locally, no problems. From Uhaul support, most unsatisfactory.

Gary Randolph 
Rating:
4.0

Customer did not leave a comment.

Justin Vorwerk 
Rating:
5.0

Customer did not leave a comment.

Kim Norman 
Rating:
4.0

Customer did not leave a comment.

Catherine Ryan 
Rating:
1.0

The van i rented was fine. But the 24/7 self-service rental process went poorly. The process relies on an app/internet access, and there is very minimal cell service at the location. Uploading all the required images took an extremely long time or did not work at all. I strongly recommend providing a wifi connection at this location to make the process viable.

Eric Twomey 
Rating:
5.0

Customer did not leave a comment.

Jennie Mocniak 
Rating:
5.0

The person who rented the truck to us was very helpful. Good experience during a stressful move.

Debra Orado Orado 
Rating:
5.0

Customer did not leave a comment.

Callie Field 
Rating:
2.0

When calling to ask questions the lady who answered the phone was very rude and didn't know anything about what they had for uhauls. Truck wouldn't stop saying it needed and oil change and the front of the truck was dirty, seats had hair and grass all over them and the dashboard was very dusty and the entire truck smelled of cat pee.

JARRETT NORRIS 
Rating:
4.0

Nothing

David Eckert 
Rating:
5.0

Very easy to work with

Tim Beidel 
Rating:
5.0

Experience was easy to arrange and to execute. Great staff at location.

Clifford Rogers 
Rating:
5.0

Customer did not leave a comment.

Justin Bennett 
Rating:
5.0

Customer did not leave a comment.

Timothy Bunker 
Rating:
5.0

Customer did not leave a comment.

William Greiwe 
Rating:
5.0

We appreciated the advice we received regarding this shipment. Service from this location was excellent.

Rating:
5.0

This is a great U Haul dealer. Knowledgeable, helpful, friendly. I have done business with a lot of U Haul franchises. This one is tops.

Charles Cousar 
Rating:
4.0

More specific parking instructions.

Nicholas Wickline 
Rating:
5.0

Customer did not leave a comment.

Kim Johnson 
Rating:
4.0

Customer did not leave a comment.

David Driscoll 
Rating:
1.0

Truck maintenance is needed. My truck had the check engine light on.

Jerome selig 
Rating:
5.0

Pete was kind, professional and expedient. Thank you!!!!!

Cara Fox 
Rating:
5.0

The store was great and very helpful!!! The truck was clean. The a/c did not work in the truck and it had a terrible shimmy / vibration going down the road :(

Will Hosler 
Rating:
5.0

Our pick location experience was perfect. The business owner was pleasant, helpful, and efficient. We'd recommend that location to anyone looking to rent a truck.

JIM SACK 
Rating:
4.0

Customer did not leave a comment.

Gary Paine 
Rating:
4.0

Get rid of the computer and go back to paper contacts

Juan Mendoza 
Rating:
5.0

Customer did not leave a comment.

Laurence Myers 
Rating:
5.0

Customer did not leave a comment.

Thomas Thompson 
Rating:
5.0

Nothing

Glenn Towle 
Rating:
4.0

Customer did not leave a comment.

Stephanie Swann 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Foley 
Rating:
3.0

Customer did not leave a comment.

laurence myers 
Rating:
5.0

Very nice man checked us in however the u haul was a piece of junk. Exhaust was falling off which made us spend way more on fuel than we should have. Steering was way out of line which made it hard to keep it in the road. We won't use uhaul again.

Roberta veino 
Rating:
5.0

Customer did not leave a comment.

EDWARD KIESSLING 
Rating:
5.0

Customer did not leave a comment.

clint briggs 
Rating:
5.0

The mobile app is not as user friendly as it could be. It took me almost an hour to check in. It asked for an alternate contact and said it would verify. I assumed verify meant you would call that person. As it was early in the morning I didn't want to bother anyone with a call. It would be helpful if this was explained better. As it was I gave a phone number and name but that person wasn't called. Better to explain what verify means. Also, a list of requirements prior to with this included would be helpful.

Lynn Jebbia 
Rating:
4.0

The truck we were supposed to have at the scheduled time was returned with a busted latch. The option was to travel 45" for a replacement truck which was not doable. We were told that another might be available 3 hours after the scheduled time. It arrived early in good shape. Check out and return went smoothly.

HEIDI REINHARD 
Rating:
5.0

Customer did not leave a comment.

Charles Putnam 
Rating:
5.0

Customer did not leave a comment.

Kemiesha Pinnock 
Rating:
5.0

Surry General Store was GREAT! They bent over backwards to make sure we were able to get the trailer we wanted at that location rather than drive an hour away. We love this location!!!!

Anthony Anemone 
Rating:
3.0

My contract said I needed to have the truck back by 3 PM and the gentleman called at 8:30 in the morning asking where the truck was he should have pulled my contract and read the contract. I let him know that it would be delivered in the afternoon once we have finished unloading.

Scott Billings 
Rating:
5.0

Pete is amazing, accommodating and really easy to work with getting a delivery or renting a vehicle. Highly recommend this location!

ANSUSAN BREWER 
Rating:
3.0

better lights on the trailer we used. the wiring needs to be changed to make the lights work.

William Allen 
Rating:
5.0

Perfect experience. Owner is knowledgeable and helpful. Expansive, well organized lot. In and out in 10 minutes

Robert Weiss 
Rating:
5.0

Customer did not leave a comment.

Laurie Stowe 
Rating:
5.0

Great service. Quick rental and return.

david wells 
Rating:
5.0

Customer did not leave a comment.

Andrew Haley 
Rating:
5.0

Aside from the box being damaged prior to it being delivered everything was perfect. The men that brought the empty box had difficulty closing the door once it was packed due to damage underneath the box. The man that delivered it was concerned the damage could cause our belongings to end up all over the street. Hopefully that box was retired after our use.

Barbara Dean 
Rating:
5.0

Pete at Surry General Store was absolutely the best person I’ve dealt with in some time! Professional and kind, he was helpful in all ways, and made my experience an excellent one! Thank you Pete!

Sharon Hill 
Rating:
5.0

Customer did not leave a comment.

Justin Bennett 
Rating:
5.0

Customer did not leave a comment.

Sharon Hill 
Rating:
5.0

Pete is great and very friendly.

Samuel leonardi 
Rating:
1.0

Don’t lie to customers and over charge. Told me the truck was 29.00 plus mileage. Charged my credit card 99.95 and gave me a receipt for 95.00 dollar when called to ask about the receipt was very rude said read your receipt it explains it all good bye.which he never gave me a receipt

Lynne Dangelo 
Rating:
5.0

The store owner went out of his way to help us get a trailer after our reservation fell thru at another location. He was kind and helpful

Karen Barbee 
Rating:
5.0

Customer did not leave a comment.

Leslie Billings 
Rating:
5.0

Surry General was great to work with as they were prompt, efficient, and courteous.

sara white 
Rating:
3.0

Customer did not leave a comment.

marion schwenderman 
Rating:
5.0

You all are excellent at customer service, thank you so much🙏

Sheryl Monica 
Rating:
5.0

Peter did a great job in spite of the Uhaul reservation center that had numerous problems with my reservation such as not even showing my truck available due to computer issues, even though it was on site and ready to go. Please note that my reservation was made days before my arrival to pickup the truck. These problems cost me considerable time and money. Completely unacceptable and would definitely cause me to consider using another rental company in the future.

Martin Conant 
Rating:
3.0

There was only one person working the counter. It was a long wait.

virginia chaloult 
Rating:
5.0

Great customer service. Very nice and kind.

Lacey Kent-Webber 
Rating:
5.0

Customer did not leave a comment.

Nancy Rosborough 
Rating:
5.0

Great experience, easy and stress free!

Catherine Nevin 
Rating:
3.0

Nobody was there during regular business hours to receive our returned truck The door was locked. The woman working in the General Store next door couldn't help.

Stephen Strand 
Rating:
1.0

online phone app did not work, verification process failed multiple times, phone rep could not help and it took forever to get thru on your phone system. long phone wait. I missed an important event as a result of this failure of your system. not happy at all!

richard shute 
Rating:
5.0

Customer did not leave a comment.

David Pope 
Rating:
5.0

Customer did not leave a comment.

Keith Hutchison 
Rating:
4.0

The people that unloaded my boxes were extremely good

John Hollis 
Rating:
5.0

Everything was great thank you

Abigail Finch 
Rating:
5.0

Customer did not leave a comment.

Joseph Pitassi 
Rating:
5.0

Went above and beyond to help my family and I accomplish our move.

John Whiting 
Rating:
5.0

They were great!

Ann Atwood 
Rating:
5.0

Customer did not leave a comment.

Gregory McCreary 
Rating:
5.0

Customer did not leave a comment.

Michael Campbell 
Rating:
1.0

Took pic of gas gage was less then half tank when I took off. Filled over a half when brought back and was charged for gas. Also had a 69 dollar deal with 50 miles included and he said he could beat it cost me 200 total

Robert Hamblen 
Rating:
5.0

I am impressed with the quality and strength of your 9x5 trailer

Bill Muliken 
Rating:
5.0

Nothing

Richard Yancey 
Rating:
5.0

Very nice, very helpful owners.

Charles Cousar 
Rating:
4.0

N/A

Alfred Schwenk  |  Overall Experience 
Rating:
5.0

We had a great experience at the Surry General Store. Good communication, easy to work with, flexible.

Katherine Tomkins  |  Overall Experience 
Rating:
5.0

Very helpful customer service!

Grace Johnston  |  Overall Experience 
No reviews have been submitted for this location.

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