Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)

814 comentarios

345 Blue Hill Rd   Surry, ME 04684

(207) 664-2913

Horario de oficina

  • Mon-Fri: 7 am - 4 pm
  • Sáb.: 7 a.m. - 12 p.m.
  • Dom.: 9 a.m. - 12 p.m.

Servicios en esta ubicación:

Contáctanos

(207) 664-2913

345 Blue Hill Rd
Surry, ME 04684

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 7 am - 4 pm
  • Sáb.: 7 a.m. - 12 p.m.
  • Dom.: 9 a.m. - 12 p.m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This UHAUL location had an excellent choice of units (trailers, trucks, moving Pods, etc.). They were knowledgeable, helpful and their equipment was in excellent condition. I will definitely use the Surry General Store location in the future!

JAMES F 
Clasificación:
5.0

El cliente no dejó un comentario.

EILEEN M 
Clasificación:
5.0

I’ve rented from this location several times and the people could not be more helpful.

Tim B 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian S 
Clasificación:
5.0

Excellent facility , equipment top notch. Takes ownership and looks after the inventory closely. Family is wonderful to deal with. Very accommodating

Michael R 
Clasificación:
2.0

They didn't account for the tow trailer being attached to the back of the box truck and attempted to charge me a late fee. Use your eyes

SHANE M 
Clasificación:
5.0

Everything was great. 5 stars

Andrew B 
Clasificación:
5.0

we returned after hours. It would be helpful if the onsite personnel would advise us on the return process. I had to call customer service and then drive back to the location to find the spot to scan on a door that was not obvious to me the first time.

MICHAEL S 
Clasificación:
4.0

My main complaint is with UHaul, not this location at all. I very, very much dislike that I cannot rely on UHaul to confirm and stand by a pickup location. I did not want this location and it resulted in extra mileage charges since it was so far away from where I was starting my move. I live in Maine and much of the state is rural with long distances between UHaul locations. This was a relatively minor issue THIS time, but I have had times in the oast when UHaul wants me to pick up a truck an hour or more from where I am or want to pick it up when there is a much, much closer location that is selected originally. To need to plan a moving day carefully and not know if you will need an hour or 2 more before you even start until right before the actual day is very stressful and potentially dangerous during an already stressful and long day of moving. This is a bad business practice from a customer point of view, even if it saves you money.

Peter T 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G 
Clasificación:
2.0

The UHaul website and app are both awful. My order didn't show up on either despite having "added an order" multiple times. I had to call customer service to find out if the boxes had been picked up and when they would be delivered. Customer service agents were universally helpful and pleasant. Boxes arrived two days later than predicted and now UHaul is trying to charge me for an additional monthly rental fee which I'm in the process of disputing. Your system is too fragmented and the digital interfaces are worthless. It's not that difficult to create a new tracking system (heck, just put airpods in each box) so we know where our boxes are. I wouldn't use UHaul again unless they do a major overhaul of their systems.

Gina C 
Clasificación:
5.0

Excellent. Wonderful people. They kept you informed on every step.

JEANNE B 
Clasificación:
4.0

I was early and the vendor accommodated me. Also used a torch to deice the rear door/deck.

m t 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart P 
Clasificación:
5.0

Nada

Adam N 
Clasificación:
3.0

Truck I rented was a piece of crap and nearly out of gas when I got it.

William J 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE G 
Clasificación:
2.0

We found out an hr into our drive that the ball if was hooked to was way to small. Even after we asked the guy. Because it was moving a lot when we started to pull off. Then half way through our drive it got dark and we were informed by a person driving past we had no lights on the trailer even though the guy again checked the lights. He was very quick to hook it and get us going. Complained about u haul ingeneral

STACEY O 
Clasificación:
5.0

Always very helpful & courteous.

DAVID M 
Clasificación:
5.0

Absolutely great service. Would not hesitate recommending The Surry Store for renting your next U-Haul. Thank you!

VICTORIA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Dora D 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W 
Clasificación:
5.0

El cliente no dejó un comentario.

terry m 
Clasificación:
5.0

There were too many pads. I left 6-7 unopened bags full with the driver who picked up the full U-Boxes in Florida. There was no room to put them in the boxes.

Edward P 
Clasificación:
5.0

The owner, Pete, was very helpful and even stayed late to accommodate me. He made the whole rental process as painless as possible. Couldn't have had better service.

Walter H 
Clasificación:
5.0

El cliente no dejó un comentario.

alan n 
Clasificación:
5.0

Super service and the vehicle was excellent!!!

Kim J 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA J 
Clasificación:
5.0

Yes, I would highly recommend both locations!

Nadine J 
Clasificación:
5.0

Great communications, professional approach.

Mark W 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam N 
Clasificación:
3.0

The equipment was as expected. The rental process was as expected but if you're going to change the rental to give someone a better price, you should explain that to them when they rent it. I appreciate that they saved me money, but when I looked at the receipt and saw a much higher daily charge I was confused. Taking the 2 minutes to explain to the customer that by changing the daily rate to a package that includes xx miles it will save you money would have made a world of difference in my experience with SGS. Also, you took my drivers license so you could have typed in my name and address correctly.

Heide M 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY D 
Clasificación:
5.0

Quick and Helpful Team

Keith H 
Clasificación:
5.0

Charged me an extra $25 because the blankets we returned weren't folded albeit I was never informed that was required by UHall staff when the truck was initially picked-up. These guys said it was written down somewhere in the truck. C'mon … $25 to fold 12 blankets? This kind of nickel and dimming move felt greedy & totally gratuitous.

James B 
Clasificación:
5.0

Everything was perfect from start to end. Thanks

Dale C 
Clasificación:
5.0

n/a

Courtney O 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
5.0

Very nice people and great service

Arnold P 
Clasificación:
5.0

Outstanding customer service!!

Lawrence L 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin G 
Clasificación:
4.0

Not the fault of the store, but the U-Haul system experienced a glitch that made it so I was unable to get insurance with my reservation; we had to start over and create a whole new res.

BECK S 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian P 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M 
Clasificación:
5.0

Peter was excellent. Professional, polite, and very patient. I watched him work with a customer who was very high maintenance, and what I saw a bit of a problem customer, and Peter was very understanding and helpful with him even though the customer was very difficult.

Lance H 
Clasificación:
5.0

Very easy drop off and friendly staff

Kim N 
Clasificación:
5.0

Your open 5x9 trailer is the best of the highest quality I have ever used! The check out routine is excellent and surely makes the hookups properly for the inexperienced customer. ¡Gracias!

Bill M 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie H 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey M 
Clasificación:
5.0

Nothing, everything went very smoothly.

Thomas D 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B 
Clasificación:
3.0

El cliente no dejó un comentario.

Denice S 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim N 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim N 
Clasificación:
5.0

SGS was very helpful and they contacted when we they had a question.

Kathryn M 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron D 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C 
Clasificación:
5.0

super helpful. corrected an error in the original reservation and got us on the road!

Charles R 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H 
Clasificación:
5.0

El cliente no dejó un comentario.

susan b 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence S 
Clasificación:
5.0

Drop off, no one there

Rene B 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela k 
Clasificación:
5.0

I had a reservation that was cancelled. I was directed here (out of my way), but the service and the people here made up for the mistake. Very helpful and friendly.

Patrick W 
Clasificación:
5.0

Continue the very good friendly service.

Alden C 
Clasificación:
5.0

El cliente no dejó un comentario.

john d 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L 
Clasificación:
5.0

El cliente no dejó un comentario.

joe s 
Clasificación:
5.0

El cliente no dejó un comentario.

frank j 
Clasificación:
4.0

I filled out all your paperwork on line to expedite the check in procedure. Your server was down for an hour with me waiting to sign and get moving. I was late on my commitment. When I returned, your server was down again and I could not get a printed copy of my bill. I did wait and got an email copy, finally. Locally, no problems. From Uhaul support, most unsatisfactory.

Gary R 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin V 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim N 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine R 
Clasificación:
1.0

The van i rented was fine. But the 24/7 self-service rental process went poorly. The process relies on an app/internet access, and there is very minimal cell service at the location. Uploading all the required images took an extremely long time or did not work at all. I strongly recommend providing a wifi connection at this location to make the process viable.

Eric T 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie M 
Clasificación:
5.0

The person who rented the truck to us was very helpful. Good experience during a stressful move.

Debra O 
Clasificación:
5.0

El cliente no dejó un comentario.

Callie F 
Clasificación:
2.0

When calling to ask questions the lady who answered the phone was very rude and didn't know anything about what they had for uhauls. Truck wouldn't stop saying it needed and oil change and the front of the truck was dirty, seats had hair and grass all over them and the dashboard was very dusty and the entire truck smelled of cat pee.

JARRETT N 
Clasificación:
4.0

Nada

David E 
Clasificación:
5.0

Very easy to work with

Tim B 
Clasificación:
5.0

Experience was easy to arrange and to execute. Great staff at location.

Clifford R 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B 
Clasificación:
5.0

El cliente no dejó un comentario.

William G 
Clasificación:
5.0

We appreciated the advice we received regarding this shipment. Service from this location was excellent.

Clasificación:
5.0

This is a great U Haul dealer. Knowledgeable, helpful, friendly. I have done business with a lot of U Haul franchises. This one is tops.

Charles C 
Clasificación:
4.0

More specific parking instructions.

Nicholas W 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim J 
Clasificación:
4.0

El cliente no dejó un comentario.

David D 
Clasificación:
1.0

Truck maintenance is needed. My truck had the check engine light on.

Jerome s 
Clasificación:
5.0

Pete was kind, professional and expedient. Thank you!!!!!

Cara F 
Clasificación:
5.0

The store was great and very helpful!!! The truck was clean. The a/c did not work in the truck and it had a terrible shimmy / vibration going down the road :(

Will H 
Clasificación:
5.0

Our pick location experience was perfect. The business owner was pleasant, helpful, and efficient. We'd recommend that location to anyone looking to rent a truck.

JIM S 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary P 
Clasificación:
4.0

Get rid of the computer and go back to paper contacts

Juan M 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence M 
Clasificación:
4.0

N/C

Alfred S  |  Overall Experience 
Clasificación:
5.0

We had a great experience at the Surry General Store. Good communication, easy to work with, flexible.

Katherine T  |  Overall Experience 
Clasificación:
5.0

Very helpful customer service!

Grace J  |  Overall Experience 
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