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Mark A.
Customer Reviews for Surry General Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Easy drop-off, very helpful and friendsly staff
David M.Continue to be as helpful as you were to myself.
Gary H.Guy how serviced my drop off was awful....rude and not helpful
Michael B.The guy Pete said he couldn't assist me with Florida's mistake on my contract! So basically Maine has to fix Florida's mistake and he had to move it up the chain of command to the "area" supervisor.....such BS, give me back my $79!!
Janet S.Have the truck available at the the location I booked for pick up. Had to to pick up truck 59 miles away from original booked location. Booked for Old Town,ME, picked up in Surry, ME. Booked location on month in advance. Will not use U - Haul in the future,
Ward M.Thanks, Pete
Christopher C.Amiable and accomodating store owner.
Alex C.Absolutely horrible experience will not rent again from location. Vehicle was dirty has cigarette ashes and the smoke was so strong my allergies to smoke would not let me ride without compromising my health.
Manuel S.Store owner said I could be late with no charge....but when I was an hour late, he submitted that I used the truck for 4 days..when I had it for 3 days...bad uhaul representative ! Should have never said I could be late !!! I would have kept the truck for 4 days and not rushed ! I'll try a new truck rental company next time GREEDY UHAUL !!!
chris M.it was great friendly service here, and very convenient
Ian G.Very nice place to return equipment
Daniel E.Easy drop off!
Kenneth Y.They were supposed to be open until 4:00 pm but closed at 2:00 pm.
WESLEY S.Great experience! Easy In n Out.
James W.Both tires were worn and blew out. Someone should have noticed the worn tires. I would like to be credited some percentage of my fees due to the two delays I experienced. I had to get two hotels due to the delays in my travel. One of which caused me to encounter a snow storm.
Dennis B.The first moving company that was recommended to us by Uhaul did not show up with the container, even though we had connected prior to the date by phone, and would not call me back. I then reached out to Surry General Store, and Pete was amazing! He came to the rescue at the last minute and delivered the container the same day, and saved me from having to rebook my flight home. Bill Jenkins
William J.This was the only place locally to rent a van to pick up some furniture so I fully appreciated the availability. I wish I had been asked to upload pics of my license and me ahead of time as I thought my phone battery was going to die during the check in process! I also didn't know where to leave the key at the end, but I left in the truck and called the next day, and the guy was really nice about it. Thanks for making this available anytime!
Polly W.clean the dashboard and steering wheel - make sure the vehicle is performing correctly (it wasn't)
Ralph M.I order a10" truck but got a 15' and was charged more. The people are great it's the managements decision to be above the client. The pass experience has made me wonder if I reserve a truck will I get it. I always have a plan B when I use U Haul.
OMAR G.Nothing!! The whole experience was awesome!! Thank you to everyone at U-haul, and to Jill who delivered our u-boxes and came back after them after we emptied them. Jill is awesome!!! Really takes pride in her work. Bruce & Linda
Bruce M.Pete at the store, and the helpers he arranged for were terrific! Friendly, helpful and supremely competent. We highly recommend.
ALEXANDRA P.Make sure vehicles have windshield washer fluid
Gregory L.Pete and his staff went over and above to help us with an extremely challenging move that lasted 4 months. I simply can't thank him enough. Sincerely, Lisa B.
Colin M.all very well handled
Barry C.Improve customer service training, online reservations are not correct….we asked for Auburn location and weren't told Oxford until day before pick up!!!! Better maintenance on the trucks! The side mirrors were loose & wouldn't stay in one place, kept moving every time we took a turn….never will use UHAUL again!!!!
walter M.The service on both ends of our move was great. Our container did disappear for several days showed up with everything intacted. I promptly received a refund for the 7 lost days. I would definitely use UHaul again.
Lynne W.Nada
Robin C.Very good service. Helpful staff. Easy pickup and delivery!
Geoffrey H.Nada
Beverly B.Nothing to do with pick-up location which was great, but overall experience was terrible. Reservations were made far in advance and truck provided was not what we ordered and much bigger. We had no choice but to accept it as we had flown to the location to pick up my elderly mother and drive her to our home within a set timeframe. While the UHaul representative said the larger truck was an “upgrade at no costâ€, it was not what we wanted, reserved and was more than we should have been driving. This forced truck put our family in danger and was unacceptable. I know Uhauls rentals are popular and in high demand, but this lack of safety made the experience harrowing and it is unlikely we will rent from Uhaul ever again.
Alexander H.The folks at Surry General Store were very easy to work with and made the process quick and easy.
Mike S.I reserved a truck several weeks in advance, the day before my move I was notified this truck was not available and the nearest one was almost an hour out of the way for us to go pick up. I was not offered any help to bring the truck to the original location I had reserved it for, and nothing was taken off my bill for the inconvenience. I did not feel this was good customer service.
Russell P.He was very helpful
Robert B.Quicker in and out--particularly for something as simple as a trailer. Better signage about where to return items Ability to get information without feeling like one is interrupting the customer who is taking forever at the counter
Thomas M.Pete and Surry General Store are excellent! I had a much better experience on the back end of this move than I did on the front end in Indianapolis.
Michele C.not one thing...all went very well.
JAMES H.Surry General store us the best for uhaul and lots of other needs. The owners are great folks and very helpful.
KERRY H.Wonderful owners you are fortunate to have them
Christopher T.This location really ought to have a completely new system because what could have been a 5 minute transaction turned into a 25 minute transaction. The guy had to use his phone, to make everything happen. Won't be going through that spot again.
JAMIN K.I would like to complement U-Haul on its pricing and billing. It is so nice to see that when you offer a daily rate, the actual bill is the number of days times that rate, with no hidden add-on items. While this should always be the case, it rarely is. Thanks for being an honest company!
Lawrence L.In and out in about 30 seconds. It's not supposed to be this easy. Great experience!
WESLEY H.Place was busy and understaffed.
James L.Easy as pie and quick pick up and drop off. Email communication was great. Wouldn't recommend anything to improve at this time!
HARRY V.Customer service at this location was excellent.
Mark S.Thank you Surry General Store for making our return super easy and even funny. We appreciate your store and service.
Courtney O.N/C
Alfred S. | Overall ExperienceWe had a great experience at the Surry General Store. Good communication, easy to work with, flexible.
Katherine T. | Overall ExperienceVery helpful customer service!
Grace J. | Overall Experience