This UHAUL location had an excellent choice of units (trailers, trucks, moving Pods, etc.). They were knowledgeable, helpful and their equipment was in excellent condition. I will definitely use the Surry General Store location in the future!
JAMES F
Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I’ve rented from this location several times and the people could not be more helpful.
Tim BExcellent facility , equipment top notch. Takes ownership and looks after the inventory closely. Family is wonderful to deal with. Very accommodating
Michael RThey didn't account for the tow trailer being attached to the back of the box truck and attempted to charge me a late fee. Use your eyes
SHANE MEverything was great. 5 stars
Andrew Bwe returned after hours. It would be helpful if the onsite personnel would advise us on the return process. I had to call customer service and then drive back to the location to find the spot to scan on a door that was not obvious to me the first time.
MICHAEL SMy main complaint is with UHaul, not this location at all. I very, very much dislike that I cannot rely on UHaul to confirm and stand by a pickup location. I did not want this location and it resulted in extra mileage charges since it was so far away from where I was starting my move. I live in Maine and much of the state is rural with long distances between UHaul locations. This was a relatively minor issue THIS time, but I have had times in the oast when UHaul wants me to pick up a truck an hour or more from where I am or want to pick it up when there is a much, much closer location that is selected originally. To need to plan a moving day carefully and not know if you will need an hour or 2 more before you even start until right before the actual day is very stressful and potentially dangerous during an already stressful and long day of moving. This is a bad business practice from a customer point of view, even if it saves you money.
Peter TThe UHaul website and app are both awful. My order didn't show up on either despite having "added an order" multiple times. I had to call customer service to find out if the boxes had been picked up and when they would be delivered. Customer service agents were universally helpful and pleasant. Boxes arrived two days later than predicted and now UHaul is trying to charge me for an additional monthly rental fee which I'm in the process of disputing. Your system is too fragmented and the digital interfaces are worthless. It's not that difficult to create a new tracking system (heck, just put airpods in each box) so we know where our boxes are. I wouldn't use UHaul again unless they do a major overhaul of their systems.
Gina CExcellent. Wonderful people. They kept you informed on every step.
JEANNE BI was early and the vendor accommodated me. Also used a torch to deice the rear door/deck.
m tNada
Adam NTruck I rented was a piece of crap and nearly out of gas when I got it.
William JWe found out an hr into our drive that the ball if was hooked to was way to small. Even after we asked the guy. Because it was moving a lot when we started to pull off. Then half way through our drive it got dark and we were informed by a person driving past we had no lights on the trailer even though the guy again checked the lights. He was very quick to hook it and get us going. Complained about u haul ingeneral
STACEY OAlways very helpful & courteous.
DAVID MAbsolutely great service. Would not hesitate recommending The Surry Store for renting your next U-Haul. Thank you!
VICTORIA HThere were too many pads. I left 6-7 unopened bags full with the driver who picked up the full U-Boxes in Florida. There was no room to put them in the boxes.
Edward PThe owner, Pete, was very helpful and even stayed late to accommodate me. He made the whole rental process as painless as possible. Couldn't have had better service.
Walter HSuper service and the vehicle was excellent!!!
Kim JYes, I would highly recommend both locations!
Nadine JGreat communications, professional approach.
Mark WThe equipment was as expected. The rental process was as expected but if you're going to change the rental to give someone a better price, you should explain that to them when they rent it. I appreciate that they saved me money, but when I looked at the receipt and saw a much higher daily charge I was confused. Taking the 2 minutes to explain to the customer that by changing the daily rate to a package that includes xx miles it will save you money would have made a world of difference in my experience with SGS. Also, you took my drivers license so you could have typed in my name and address correctly.
Heide MQuick and Helpful Team
Keith HCharged me an extra $25 because the blankets we returned weren't folded albeit I was never informed that was required by UHall staff when the truck was initially picked-up. These guys said it was written down somewhere in the truck. C'mon … $25 to fold 12 blankets? This kind of nickel and dimming move felt greedy & totally gratuitous.
James BEverything was perfect from start to end. Thanks
Dale Cn/a
Courtney OVery nice people and great service
Arnold POutstanding customer service!!
Lawrence LNot the fault of the store, but the U-Haul system experienced a glitch that made it so I was unable to get insurance with my reservation; we had to start over and create a whole new res.
BECK SPeter was excellent. Professional, polite, and very patient. I watched him work with a customer who was very high maintenance, and what I saw a bit of a problem customer, and Peter was very understanding and helpful with him even though the customer was very difficult.
Lance HVery easy drop off and friendly staff
Kim NYour open 5x9 trailer is the best of the highest quality I have ever used! The check out routine is excellent and surely makes the hookups properly for the inexperienced customer. ¡Gracias!
Bill MNothing, everything went very smoothly.
Thomas DSGS was very helpful and they contacted when we they had a question.
Kathryn Msuper helpful. corrected an error in the original reservation and got us on the road!
Charles RDrop off, no one there
Rene BI had a reservation that was cancelled. I was directed here (out of my way), but the service and the people here made up for the mistake. Very helpful and friendly.
Patrick WContinue the very good friendly service.
Alden CI filled out all your paperwork on line to expedite the check in procedure. Your server was down for an hour with me waiting to sign and get moving. I was late on my commitment. When I returned, your server was down again and I could not get a printed copy of my bill. I did wait and got an email copy, finally. Locally, no problems. From Uhaul support, most unsatisfactory.
Gary RThe van i rented was fine. But the 24/7 self-service rental process went poorly. The process relies on an app/internet access, and there is very minimal cell service at the location. Uploading all the required images took an extremely long time or did not work at all. I strongly recommend providing a wifi connection at this location to make the process viable.
Eric TThe person who rented the truck to us was very helpful. Good experience during a stressful move.
Debra OWhen calling to ask questions the lady who answered the phone was very rude and didn't know anything about what they had for uhauls. Truck wouldn't stop saying it needed and oil change and the front of the truck was dirty, seats had hair and grass all over them and the dashboard was very dusty and the entire truck smelled of cat pee.
JARRETT NNada
David EVery easy to work with
Tim BExperience was easy to arrange and to execute. Great staff at location.
Clifford RWe appreciated the advice we received regarding this shipment. Service from this location was excellent.
This is a great U Haul dealer. Knowledgeable, helpful, friendly. I have done business with a lot of U Haul franchises. This one is tops.
Charles CMore specific parking instructions.
Nicholas WTruck maintenance is needed. My truck had the check engine light on.
Jerome sPete was kind, professional and expedient. Thank you!!!!!
Cara FThe store was great and very helpful!!! The truck was clean. The a/c did not work in the truck and it had a terrible shimmy / vibration going down the road :(
Will HOur pick location experience was perfect. The business owner was pleasant, helpful, and efficient. We'd recommend that location to anyone looking to rent a truck.
JIM SGet rid of the computer and go back to paper contacts
Juan MN/C
Alfred S | Overall ExperienceWe had a great experience at the Surry General Store. Good communication, easy to work with, flexible.
Katherine T | Overall ExperienceVery helpful customer service!
Grace J | Overall Experience