Comentarios de los clientes para Storage at Summerlin

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storage at Summerlin

Clasificación general:

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lamonte c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICEALA DANIELLE M.
Clasificación:

Jeremy was awesome, he helped me get what I needed quick

MATTHEW CONNOR B.
Clasificación:

Jeremy was a pleasure to deal with. Great personality and very knowledgeable. Would rent with uhaul again because of this employee.

NADINE MARIE T.
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Very nice workers

Tiffany G.
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El cliente no dejó un comentario.

alfonso D.
Clasificación:

Clean the unit have more parking and measure right the gas because i put more haga an also still charge me for 2 gallons I have pictures how they give me the gas they need to improve in quality service also I leave the truck where they ask me to leave it and still call me to ask when I'm going to drop the truck

GARY PAUL L.
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El cliente no dejó un comentario.

LISA G. | Overall Experience |
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El cliente no dejó un comentario.

Jose V.
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El cliente no dejó un comentario.

DONDI RAMEL T.
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El cliente no dejó un comentario.

PEGGY LEE E.
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El cliente no dejó un comentario.

GEORGE KENNETH R.
Clasificación:

I received additional charges for a dolly & furniture pads, that I did not use. I called this location & spoke to the manager Vicky, who was very harsh and reluctant to waive the fee. I told her nothing extra was used & she basically said I was lying, which as a customer is very disheartening. A sneaky $10 extra fee will make or break your relationship with a customer, this definitely changed my view on your company as a whole. If that is your manager at a location, I feel very sorry for the employees & customers that have to deal with her. I would like to confirm my refund of $10, since she was not the easiest person to talk to. For any additional questions, feel free to reach out (661)305-4884 or georgereed10495@gmail.com. Thank you!

DANIEL MICHAEL D.
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No customer service at all. Price was fair though.

Jon D.
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El cliente no dejó un comentario.

Cristian S.
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El cliente no dejó un comentario.

Arthur R.
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El cliente no dejó un comentario.

CHERYL RENARDA M.
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El cliente no dejó un comentario.

DENEEN J L.
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El cliente no dejó un comentario.

ROBERT ADDISON H.
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El cliente no dejó un comentario.

Jon D.
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El cliente no dejó un comentario.

DAVID R.
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Amazing staff!!

MICHELLE ANGELA S.
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El cliente no dejó un comentario.

deanna W.
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Do the same thing you did for me! Provide excellent customer service! Thank you

George B.
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El cliente no dejó un comentario.

DENNIS EUGENE C.
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El cliente no dejó un comentario.

Darryl T.
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El cliente no dejó un comentario.

LORENA LUISA S.
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El cliente no dejó un comentario.

DEBRA SUE D.
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El cliente no dejó un comentario.

Beverly B.
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El cliente no dejó un comentario.

VITOR MANUEL LOP D.
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El cliente no dejó un comentario.

CHARLES ANTHONY W.
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El cliente no dejó un comentario.

TRAVIS CLIFFORD L.
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Truck was very clean and ran well

ROBERT JOHN O.
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El cliente no dejó un comentario.

Susan C.
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El cliente no dejó un comentario.

ROCKY R.
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To small of a location and very hard to get in and out. Location was to close at 4 we arrived before 4 and they were already closed and gone. People were piling up trying to return. Equipment

DEBRA SUE D.
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El cliente no dejó un comentario.

KIMBERLY RAE F.
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Clean, friendly

MARY ELIZABETH S.
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Excellent customer service!!

JEFFREY SCOTT P.
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El cliente no dejó un comentario.

MOISES H.
Clasificación:

No spanish speaking and didn't help us very well , we said no on insurance and they charged it anyway went from 29.95 to 80 dollars for what ..? Bad bad bad and they talk back to you when you try ti fix the problem we returned very good and in time

DODIE JESSICA T.
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El cliente no dejó un comentario.

Ryan V.
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El cliente no dejó un comentario.

Jennifer C.
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El cliente no dejó un comentario.

LATANYA ROCHELLE L.
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El cliente no dejó un comentario.

kiera D.
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We have such a bad experience they over charged us and lied to the company saying it was Empty fuel when we filled it in before We dropped it off so they charged us 135 dollar More .

KENNETH RUSSELL M.
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El cliente no dejó un comentario.

Misty F.
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24/7 checkout was not working. I could not get past the location portion of the process ... I even used two devices to try. Please update the process to allow us to type in the location or select from a drop down.

JAY F F.
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Parking was very limited

AMARE CHUKWUMA A.
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El cliente no dejó un comentario.

RICHARD C.
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El cliente no dejó un comentario.

NORA P.
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El cliente no dejó un comentario.

Randall S.
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The owners care about their business!! And they care about their customers.

Philip G.
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El cliente no dejó un comentario.

F Peter J.
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Vehicle was a danger to be on the road. The steering had 30-35 degrees of free play without moving the wheels. When the steering engaged the wheels, it was sloppy even more. Then, the sliding door to the storage area got stuck up in the ceiling. I could not get it down no matter what I tried. The spring and roller were covered with scaly rust. Then, I had issues with getting the equipment I ordered. Major issues there. They forgot to give me an appliance dolly. I specifically ordered it. Long story.

SANDRA LIZETT G.
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El cliente no dejó un comentario.

MARC DAVID D.
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El cliente no dejó un comentario.

Jon D.
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El cliente no dejó un comentario.

ANNA M E.
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They were very nice and helpful and I will go back to rent trucks from them for future moves.

DONNA JEAN F.
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Nice people, fair rates, easy return. Thanks 😊

CAROLYN G.
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The 26' truck I was returning after 5PM basically had no place to be parked...too little space outside the storage area. The office was closed at 5 PM.

SHANNON YVONNE L S.
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El cliente no dejó un comentario.

alanna J.
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El cliente no dejó un comentario.

TRACEE LAVEDA S.
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El cliente no dejó un comentario.

RANDY ARNOLD M.
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El cliente no dejó un comentario.

TERRY LYNN T.
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El cliente no dejó un comentario.

KATHLEEN ALICE J.
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Nice functional van

DARIN ARTHUR M.
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It's rare that I have an experience like this with a company. Customer service in my opinion has hit an all time low in society today. So when I have an experience like the one with this company certainly appreciate it and pass on my experience with upper management. Everyone at this UHaul location especially Brandy were so kind and considerate that it truly made my experience a pleasure. I will faithfully use this location for all my truck rental needs and will go out of my way recommend them to anyone. Thanks again for such a wonderful experience and brightening up my day it's greatly appreciated.

STEPHEN JOHN M.
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Clean, accommodating, fun atmosphere

Lisa P.
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El cliente no dejó un comentario.

Dawn P.
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El cliente no dejó un comentario.

Eric M.
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El cliente no dejó un comentario.

Joseph J.
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Used this location one other time and had a problem but this time it was perfect. Thank You Ladies for fast service. Just wish there was more room to move around but it does work.

MATTHEW DAVID M.
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El cliente no dejó un comentario.

RICHARD JOHN H.
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Excellent service 👍👍👍👍👍🙏

CARL FRANCIS C.
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El cliente no dejó un comentario.

Andreana O.
Clasificación:

The overall experience was pretty cut n dry. My complaint is with the Mobil Check In process . It's is made very clear in all the confirmation texts and emails I received prior to pick up ... the most efficient and cost effective way to check in, is to have the first half or so done pre - pickup . In the steps the customer has to list a reference or contact who must answer the phone . First of all these contacts should be called to confirm pre check in as well! I ended up standing in the hot NV SUN while the agent msged me 3 separate times to say I must provide yet another ! When I know for fact they had already verified the 1st person I had named ! (In my pre check in ! ) After30 minutes .. of waiting for the “All clear” I get notified that it took too long and I now don't get Mobil check in! I then have to go into the office , wait in line, just to go thru half the process all over again !!! Your staff was very nice. The cargo van I rented was in good condition . But needless to say I was late to pick up my new couch and almost didn't make that meeting in time! That would have ended up costing me an extra day ..I don't think Uhaul would have comped that.... hopefully my experience can help save a future frustrated customer !

DAVID H.
Clasificación:

Not having to be on hold forever when calling in

anna B.
Clasificación:

My truck's air conditioner was not working and it was 110F outside. When I told the office upon returning the the truck, staff was aware of issue before hand and didnt attempt to correct matter. Not even a small discount to cost was given. Not the best experience from UHAUL

MICHAEL V.
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El cliente no dejó un comentario.

MICHAEL LOCKE M.
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El cliente no dejó un comentario.

JASON PAUL V.
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El cliente no dejó un comentario.

Scott B.
Clasificación:

The $20 after hours drop off was never explained. Not a single employee was wearing a mask not had a mask. The employee that "cleaned" the truck prior to my use had no gloves, no mask, and no cleaning supplies when they went to the truck nor when they left the truck. There was no seal on the dolly which wasn't there when I picked up the truck. I explained this and the employee still tried to charge me. There is a state wide mask mandate in Nevada and employees and customers are required to wear masks at all times when inside.

KEVIN LLOYD D.
Clasificación:

Staff was friendly and professional. Truck was nice and clean. Appliance truck strap had a small fray that was right by the d-rings when I snugged the furniture piece down, but that was the only possible complaint, as it was otherwise in very good shape. (Only other complaint was having to move furniture in 110 F in Las Vegas in August, but I blame my wife for the scheduling ;-) )

FREDERICK C.
Clasificación:

Truck was postponed 2 hours so we had to load in 110 F heat. At the back end, we turned in the vehicle 20 hours early, 130 miles less than contract and with more fuel than the 3/8 tank they gave us in Las Vegas. No hint of compensation at the other end even though we returned it to a more convenient location for the next renter.

MICHAEL EDWARD B.
Clasificación:

The customer service was great and my vehicle was very clean. Great people and a great operation! Thank you!

Sheina M.
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El cliente no dejó un comentario.

Jon D.
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El cliente no dejó un comentario.

Christopher M.
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Mobile check in was great, Uhaul is really making strides in how it offers its services to consumers.

Jon D.
Clasificación:

El cliente no dejó un comentario.

THOMAS L S.
Clasificación:

Everything went perfect I have no complaints at all. The staff was very friendly.

HARVEY ELROY W.
Clasificación:

Good job

Stephen H.
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El cliente no dejó un comentario.

Olen C.
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El cliente no dejó un comentario.

VIDA MINETTE N.
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El cliente no dejó un comentario.

Blanche R.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

Monique N.
Clasificación:

Everything was great and good customer service overall. The only issue I would say that we did had was when we rented their trucks, the 10 inch did had issues when we hopped on the freeway. Once you go over 50 mph the truck begins to loose control and we almost lost control ourselves. Not only that we still had to pay full price and we weren't even compensated for the situation. We have to call this 800 number they provided to us which we have yet to call.

Mario B.
Clasificación:

Clean, courteous, efficient and professional.

FRANCISCO A V.
Clasificación:

These guys were super awesome and really know their stuff.

MARCUS K.
Clasificación:

This location was fast and friendly.

LAIN ETHAN M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL LAWRENCE P.
Clasificación:

Not much, very pleased, I just have exceptional standards! They were very pleasant, helpful. Very old equipment. I did have a problem, self-inflicted, by sticking the key in the wrong slot, but that was my error, but could have had someone suggest checking which slot the key was placed in since it could fit in two different places.

Douglas B. | Reservation |
Clasificación:

Although we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.

Yvette M. | Reservation |
Clasificación:

The manager or young lady was nasty and uninviting. I rented from another location.

KEISHNA L B. | Overall Experience |
Clasificación:

My belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..

THEODORE KARLETTA W. | Overall Experience |
Clasificación:

Very nice people. Always helpful when it’s someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises

NORA P. | Overall Experience |
Clasificación:

I was happy with my storage unit and you have a great team support.

PLUMING P. | Overall Experience |
Clasificación:

I wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!

BLAIR DIANNE C. | Overall Experience |
Clasificación:

My motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.

James R. | Overall Experience |
Clasificación:

This is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.

steven k. | Overall Experience |
Clasificación:

Needed 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it’s great

CHARLENE D. | Overall Experience |
Clasificación:

I recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!

RAYMOND P P. | Overall Experience |
Clasificación:

the girls and carl do a great job!!!! Brandy and Cristie are the best!!!!

John Z. | Overall Experience |
Clasificación:

The staff was very friendly!

anthony R. | Overall Experience |
Clasificación:

I went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month

JAMES ORVILLE D. | Overall Experience |
Clasificación:

The entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!

No se han enviado comentarios para esta ubicación.

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