Customer Reviews for Shine On Your Time
(U-Haul Neighborhood Dealer)

90 comentarios

31 E Main St   Shelbyville, KY 40065

(502) 647-8980

Horario de oficina

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Horario especial
  • 11/13/2024: cerrado

Servicios en esta ubicación:

Contáctanos

(502) 647-8980

31 E Main St
Shelbyville, KY 40065

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Horario especial
  • 11/13/2024: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I used mobile check-in which was a little time consuming but fairly easy. I did not meet with any personnel but had to check one of the boxes. Should have a n/a option for this question.

Tom C 
Clasificación:
3.0

After hours pick up took too long. I already uploaded the information but had to do it again at the truck . This wasted my time.

Dave T 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug L 
Clasificación:
1.0

El cliente no dejó un comentario.

Matt K 
Clasificación:
4.0

There was not the truck that I had reserved at the location. The reason I used the location was because of the availability. It wasn't their fault, but UHaul as a whole. They said they gave me a larger truck for the same price as the smaller, but on the bill, it cost me $49 a day compared to $19. Also, I had no desire to drive a larger truck that wasn't needed for what I had to ship. It was disappointing, but the location and their people were pleasant.

Dennis D 
Clasificación:
3.0

location was closed. was in contact with no one. my biggest complaint wasn't against either location but UHAUL itself. My reservation pick up location that was within a few miles of our move location got moved last minute to an hour away from our move site. causing me to have to pivot and do a pick up in my hometown vs move site. Adding to the number of miles we had to drive. and $$ being charged than expected

STEFAN H 
Clasificación:
5.0

Great service

LEONARD T 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R 
Clasificación:
5.0

Great folks here. Very friendly, knowledgeable & outgoing helpful. Would like to see more rental truck,Van options because that would make definitely goto place in Shelbyville Ky.

STEPHEN N 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH E 
Clasificación:
1.0

Don't go

William R 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon F 
Clasificación:
2.0

El cliente no dejó un comentario.

Chrys T 
Clasificación:
3.0

Make sure to get the PRINTED copy!!

Timothy M 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick S 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey W 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E 
Clasificación:
4.0

El cliente no dejó un comentario.

JANICE L 
Clasificación:
1.0

It's the actual u haul. It's the roughest riding uhaul I've ever had

Jeremie M 
Clasificación:
5.0

Could not have been any better.

larry C 
Clasificación:
5.0

Service was great and helpful.

Stephen K 
Clasificación:
5.0

The young man that help me explained everything to me . He was very respectful.

Nancy S 
Clasificación:
3.0

El cliente no dejó un comentario.

ron w 
Clasificación:
4.0

El cliente no dejó un comentario.

ron w 
Clasificación:
3.0

No one there - no lights-no help I called another Shelbyville u haul location to get advice Also called help line and Meghan was very helpful called the number numerous times - could not understand the recording Next morning almorondais called me and settle my nerves-he was very helpful.

ron w 
Clasificación:
1.0

No one was there to talk to or ask important questions, had bother the car washing team to ask them when or if anyone will be coming to get the key and the U-Haul, had to make several calls in order to reach someone, wasted valuable time I could be moving in to get any satisfaction,(little as it was), website told to go not very user friendly, when finally get the information to get the key took extra several minutes to even get the lock open. NO if I ever have to move again (I pray to God I don't) with God's help I'll drive to Frankfort KY and get professional movers. Period!

Yolanda L 
Clasificación:
5.0

Very nice customer service

Kimberly M 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B 
Clasificación:
5.0

A great experience. I made a commitment, honored it. And they honored the agreement. Would definitely rent from them again.

Vincent W 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C 
Clasificación:
5.0

El cliente no dejó un comentario.

John M 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen A 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith E 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry k 
Clasificación:
5.0

Best, easiest, friendliest and most efficient location I have EVER used U-haul at. Thanks.

Valeria G 
Clasificación:
5.0

Location needs lights for night. Not a single light in their parking area. Needed for safety and security.

Fred B 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D 
Clasificación:
5.0

Fast check in and no problems at all.

jerry p 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T 
Clasificación:
5.0

El cliente no dejó un comentario.

dewayne c 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert E 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis J 
Clasificación:
4.0

Great service

Russell C 
Clasificación:
5.0

Make returning easier

jerry m 
Clasificación:
3.0

No one there to help get trailer off hitch

Carolyn S 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry C 
Clasificación:
2.0

El cliente no dejó un comentario.

Gregory S 
Clasificación:
1.0

Business owner showed up 45 minutes late with a line of angry customers. No apology, acted as if it wasn't their problem. Inside of truck was dirty. I'll take my business elsewhere going forward.

Lee L 
Clasificación:
2.0

Just told to drop it and a receipt would be emailed. Not got my dropoff receipt

william T 
Clasificación:
5.0

The young lady that helped me was so very nice every thing went just perfect

Susie M 
Clasificación:
5.0

Extraordinario servicio al cliente

Andrea R 
Clasificación:
4.0

El cliente no dejó un comentario.

james c 
Clasificación:
1.0

No signage, indicating where office is located so very confusing attempting to find it. After arrival, employees were unavailable at time of our pick up as scheduled online. Very frustrating experience.

Carolyn H 
Clasificación:
3.0

I went online to reserve a 6 x 12 trailer. When I got to the pick up location, it was not available, even though I had reserved it. I waited 20 minutes to even be told they don't know what happened but that they had a smaller one. Then I had to wait another 20 minutes to reserve that one. I rented it for one way and online 2 days was included in the reservation. In person they had to charge me for the 2nd day. They also put it in as one way but the drop off location was where I was picking it up. So after leaving I had to call and get that changed. Overall, a very frustrating experience.

Kelsey K 
Clasificación:
4.0

The pick-up process was a little slow but otherwise experience was just fine. Would rent from here again if the need arose.

Kristin F 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S 
Clasificación:
5.0

El cliente no dejó un comentario.

Martina D 
Clasificación:
4.0

Rented a 26 foot truck for a close move. Good thing it was close because the truck was terrible. It was clean but it shook horribly if you drove it faster than 35 mph and it had little to no power.

Keith H 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick M 
Clasificación:
4.0

I had to call in order to get my rental started. It said I could use the 24/7 pick up, but when I arrived I had to wait 30 minutes for the facility to open because that truck did not support 24/7 pickup

Andy D 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan S 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane R 
Clasificación:
4.0

All went well, was a positive experience.

MARK B 
Clasificación:
5.0

Customer service at this location was very good. Very easy going and layed back. Easy enough to find and get in and out of.

Robert B 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug W 
Clasificación:
4.0

El cliente no dejó un comentario.

John G 
Clasificación:
1.0

The staff at this location was unprofessional, said horrible things about the U-Haul name and had no knowledge of the equipment they rent. Took over an hour to pick up the trailer and the return process was even worse. None of the employees knew how to return the trailer and spent more time hanging on each other then they spent trying to help me. Again it took FOREVER to return the trailer just to find out they never returned it in the system. Made numerous calls to the location to either never get anybody to answer or to be told not to worry about it. Called 1-800-GO-U-HAUL to be either be transferred to the location or told the district manager would call me back, but again NEVER heard back from ANYONE! It took them 9 DAYS to return the trailer in the system and have weird charges on my account. Maybe the location has a right to be fed up with U-HAUL because their support and customer service are HORRIBLE!!! This entire experience was gut-wrenching and I will NEVER EVER rent from U-HAUL again!!! I will not support a company who can't even take the time to help a customer that is spending their money with them!!!!

David E 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle T 
Clasificación:
2.0

Have the U-Haul on site of the business, ensure they actually acknowledge the customer, ensure they tighten the trailer down because the employee didn't and the trailer came off my SUV, went under my SUV with my two year old son in the vehicle. I got whiplash, he sustained two cuts on his chest from the car seat belts.

Sarah B 
Clasificación:
5.0

When I went to take it back on Sunday, my uhaul app said i didnt have a rental, so I took the u haul home and had to bring it back on Monday and got charged another day. I tried calling but there was an hour wait time.

karen a 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN A 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M 
Clasificación:
3.0

El cliente no dejó un comentario.

terence n 
Clasificación:
2.0

El cliente no dejó un comentario.

Barry B 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie B 
Clasificación:
3.0

The young lady at the service desk was very professional and helpfyl

MARSHA S 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S 
Clasificación:
5.0

Quick and easy drop off

Sally W 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark S 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan S 
Clasificación:
2.0

Be open and ready to assist with reservations. A person finally showed up out of pure luck for us to get our trailer we called and got a voicemail. Just terrible. I requested a ball hitch with online and they did not have one. Had to go and buy one at a store. While I was gone a person called me and told me they had to leave and for me to take pictures of the trailer and text them the pictures. Did not help with hook up or anything

Mark T 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S 
Clasificación:
4.0

Cartelería

Janet C 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C 
Clasificación:
5.0

All the employees here were very helpful and friendly. The person that managed the rental was exceptional. Very professional and friendly.

Glenn E 
No se han enviado comentarios para esta ubicación.

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