Customer Reviews for Security Mini Storage LLC
(U-Haul Neighborhood Dealer)

430 reviews

124 S Rd 28   Pasco, WA 99301
(@ Lewis St)

(509) 545-5058

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    9 am - 1 pm / 2 pm - 3 pm

Services at this Location:

Contact Us

(509) 545-5058

124 S Rd 28
Pasco, WA 99301
(@ Lewis St)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    9 am - 1 pm / 2 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
1.0

I was overcharged a day later and the owner was belittling and cussing at the desk attendant while I was there

Kristin B. 
Rating:
5.0

This location is wonderful! Very clean and organized. The Manager, Noah is helpful and very kind. I have already recommended this location and will again. Thank you, Noah Olsen for making my rental experience so positive!

Kim F. 
Rating:
3.0

The truck was filthy and the woman had to clean it before I even got to look at it. The vehicle smelled overwhelmingly like Marijuana and was so bad that after I got home I mopped the entire inside back twice before I would even put my toolbox back there. I have used uHaul a lot over the years and this was probably the worst experience I have had. Returning the vehicle has become much of a show as well...I shouldn't have to be forced to photograph everything and asked 20 questions just to be allowed to turn in a key and truck. That's not the customers job...uhaul needs to hire more people obviously.

MARK L. 
Rating:
5.0

Nicely kept facility as far as I could see, though parking when you pull up is a little vague as to where to go. The gentleman that checked me in was very courteous and helpful. My only concern has nothing to do with the facility, but the location is in a sketchy area, though near a main street. It seemed ok in the daytime and it is security gated, but outside of it, I would be very cautious after dark, as far as entry and exit.

ROBERT FRANCIS T. 
Rating:
5.0

We had the best customer service, Jamie answered all our questions. 5 STARS

DELMA S. 
Rating:
5.0

Very friendly and helpful!

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

RANDY F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

MELISSA SHAREE G. 
Rating:
3.0

The parking lot of this location is too small to drop off a 26ft truck when no personnel are on-site. Parking was not good.

Chris B. 
Rating:
5.0

Great customer service and communication! Will go here n the future.

Casey G. 
Rating:
5.0

Running lights on trailer weren't working which o didn't find out till driving towards Hood river in the rain.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

TYLOR P. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The woman who helped me out was wonderful, professional and did a great job. She was very knowledgeable, courteous and very efficient.

ofa L. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

This location was great but uhaul overall is terrible. I had a terrible time with the other locations and the 800#. They screwed up my reservation and put the time of pu same as time as I was on phone instead of by close and did not tell me. Got there 30min after phone call and it was gone. Put in stress and panic. End up costing me more for mileage because had to go to next town and had to wait til next day. Then truck wasn't ready on time either. Waited another hour after reservation.

CATT B. 
Rating:
3.0

The truck was not in a secure site. And the gas cap was not lockable ! I was worried to leave the truck !

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Debbi Ann K. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Noah was great friendly yet professional helped me right away and even went over and out to help me and my family really a life saver great location 5stars

ERIK M. 
Rating:
3.0

Customer did not leave a comment.

CAITLIN B. 
Rating:
5.0

Great customer service. Very friendly and helpful.

OTIS LAMAR J. 
Rating:
5.0

Super helpful employees (the woman that helped us was fantastic and friendly). Very organized. Nothing needs improving. Thank you.

Kelly L. 
Rating:
5.0

Very friendly and courteous and helpful. They have what I need everytime and for as long as I need it. Great to work with.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

CUYLER B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
1.0

Customer did not leave a comment.

Christopher H. 
Rating:
2.0

Customer did not leave a comment.

manuel C. 
Rating:
5.0

Customer did not leave a comment.

SHARI W. 
Rating:
5.0

Great customer service. Would definitely rent from this location again.

JORGE R. 
Rating:
5.0

Great customer service from the management.

Luis G. 
Rating:
5.0

This was the fastest, friendliest service I have ever experienced at a rental place!

JESSE DANIEL F. 
Rating:
5.0

The employee who helped me, Jamie Lynn, was extremely helpful, friendly, welcoming, and went out of her way to get me an adapter for the light hookup. Excellent customer service, she was amazing.

Jessica K. 
Rating:
5.0

Nothing. Noah is awesome!

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

LEDEANE S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

The truck we got has a shook all the way to clarkston, wa. Needs to go into the shop for service.

Sharlene R. 
Rating:
5.0

Still waiting for my refund from the drop off location. Drove 80 extra miles round trip to drop it off up there instead of locally and my total rental was supposed to be only $67. I was charged $200 at the pick up location. If I get my money back like uhaul said I would then yes a very good business transaction

Rockford T. 
Rating:
5.0

Great service and trailer!! Thanks

David J. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
3.0

Customer did not leave a comment.

Sara-Beth B. 
Rating:
3.0

Open on time waited about 15 minutes before they opened

JUAN M. 
Rating:
5.0

Noah was very helpful and even had the auto fuse I was missing

ADAM C. 
Rating:
3.0

Customer did not leave a comment.

Travis P. 
Rating:
3.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Great service here, no problems!

CLORISSA O. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Great customer service!

steve D. 
Rating:
5.0

Customer did not leave a comment.

DALE D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great location . Friendly staff . Easy transaction going back again when I need a uhual equipment

ISAAC ROGELIO C. 
Rating:
3.0

Have the right U-Haul truck I ordered for my move

PEDRO E. 
Rating:
5.0

Staff was extremely friendly, helpful and easy to work with. Even the time allowance was generous with no huge rush felt on our end. Definitely coming back for any of our needs!

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Kip S. 
Rating:
5.0

Employee who helped me through the process went above and beyond. Very knowledgeable and helpful.

Megan H. 
Rating:
4.0

Employee was very helpful. The trailer performed well. No issues.

jacob S. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Easy checkout.

Kathy G. 
Rating:
5.0

Very professional and friendly. Covid safe. Don't hesitate to make reservations with them. JimK

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Nothing at all everything was as easy as can be and super friendly staff in both Locations.

DANIEL C. 
Rating:
4.0

When receiving the truck the attendant did not go over all the controls, i.e. headlights, wipers, cruise control(?), the fact that each door has to be locked individually.

KERRY CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Wonderful people; went above and beyond to welcome me to the area

Hannah T. 
Rating:
5.0

Customer did not leave a comment.

lonn H. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

I'm mad about the fact that I had to drive 1 hour out my way and back to pick up a trailer even though I scheduled it 10 days in advance at a closer location to my house. So I think I'll go with a different company next time.

Alexander P. 
Rating:
3.0

Customer did not leave a comment.

FELICIA FAY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

CASEY M. 
Rating:
5.0

All good I had kind of a funky situation and we are headed out and they have me back on the road

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

JEAN N. 
Rating:
5.0

The best service I have received from any uhaul location. Thank you Jamie

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Louise P. 
Rating:
5.0

Customer did not leave a comment.

FELICITY H. 
Rating:
5.0

Customer did not leave a comment.

Sheri R. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

DORONNA S. 
Rating:
5.0

Went back to Court St location-did not know that there was a Uhaul on Rd 28. Noah at Rd 28 location was excellent. Noticed my frustration with everything and did credit back the $25 in fuel for Pullman to Pasco

JEFFREY RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
Rating:
3.0

Customer service was great

Craig H. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Jamie went way above to provide great customer service.

kim B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

I didn't see any need for improvement, Noah and Jaime are excellent professionals! They are professional, knowledgeable, but more importantly, the are 'real'. They are personable, kind and hnderstanding. Thank you guys. You are awesome! Keep doing what you are doing.

CONSUELO HERNAND R. 
Rating:
3.0

Make sure equipment is safe please!!!

ANDRAN PASQUEL Y. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

My driver was told she could drop the trailer off at any U-Haul in Tucson. But I was charged a drop off fee. Don't understand how that could be.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

BRYON C. 
No reviews have been submitted for this location.

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