Comentarios de los clientes para Rockin R Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Rockin R Self Storage

Clasificación general:

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Roger A.
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Staff was very friendly and helpful.

Rodney A.
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Very slow experience and somewhat confusing as far as what I got

Amel M.
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No need to change a thing. Everything was great, customer service was excellent.

Steven R.
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When finished with rental, the 800 number let's you know where to drop off rental. It would be nice to know the hours of business at drop off. Self check out was easy and convenient. I felt a little guilty leaving the rental with an unsecured car dolly at the drop off location due to the shorten business hours on Saturday. I sure it was no problem, but I could have made the opened hours had I known ahead of time.

Paula G.
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Not a thing it was great I got to pick it up after hours it was all wonderful!!!! Made it very convenient for me to be able to grab that go to my storage unit and get back to North Carolina I love you Haul!!!!

Delton M.
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Good folks to do business with.

brendan M.
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El cliente no dejó un comentario.

Cristen W.
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Make checking in equipment after hours a little easier. It was dark where I had to park the truck and then I got asked 50 questions and take pics, etc. I just feel check the check in procedure was a little much. Overall, good customer service and will recommend and use again.

James J.
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Again, a location with excellent people!! I don't care about the location as much as the people and I'll drive a few extra miles to know I'll be dealing with friendly people.

Rhonda P.
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It seemed there was a problem with accessing the U-Haul website. We did get my rental accomplished, but it took longer and I knew the agent was getting frustrated with the online problem. However, everyone was very pleasant and my moving experience was very good.

Allison J.
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El cliente no dejó un comentario.

Nicholas R.
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Your good

Kelly B.
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El cliente no dejó un comentario.

JESUS R.
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Fast, convenient and friendly service.

Dorothy H.
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El cliente no dejó un comentario.

robert A.
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Wear a mask

amy C.
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Again, drove to Wirtco to drop off the truck and trailer. Girl behind the counter, "we can't accept the trailer here - just the truck"....Really? She made no effort to accommodate. Took truck and trailer to Rockin R Self Storage and gentleman there was great. Very helpful and congenial.

DONALD C.
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El cliente no dejó un comentario.

CATHY B.
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El cliente no dejó un comentario.

Joe S.
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They were easy to work with and got everything ready for me. Easy drop off. Thanks.

SHELBY C.
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Great customer service. Quick and painless online and pick up/drop off process. Love to support a fellow local business! That's the Canyon way. 5+ Stars!

CLIFTON B.
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Personnel there was very helpful towards my wife. Great job. Well done

MARY S.
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El cliente no dejó un comentario.

Jay R.
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El cliente no dejó un comentario.

KARLY B.
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El cliente no dejó un comentario.

RONALD B.
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El cliente no dejó un comentario.

CRISTI VERL S.
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El cliente no dejó un comentario.

Carly L.
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El cliente no dejó un comentario.

SHARON B.
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After my experience at the pick up location, it was great to have such a nice experience at the drop off location.

Marcia T.
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El cliente no dejó un comentario.

Cassie H.
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When we made the reservation online, the pickup location was in Amarillo, but when we got there to pick it up the truck was damaged with a huge whole in the roof. So he had to call to find another 15ft truck and the closest one was in Canyon TX, a good 30 min drive from the original pick up location. The people at both locations were great, but it was very in handy to have to drive on to Canyon.

laura G.
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El cliente no dejó un comentario.

SCOTT M.
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El cliente no dejó un comentario.

Gary K.
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Excellent service!

MARK M.
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Good customer service but location is in a strip mall.

Michael M.
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El cliente no dejó un comentario.

Mark M.
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Bad physical location to drop off after hours. Not a dedicated space. The office is in the middle of a strip mall. I just parked out back in a spot, turned in online and left a voicemail letting them know there was an unsecured trailer out back for them. Left lots on pictures online. I've met the guys before during working hours, they are great people, just complicated location for trailers and trucks.

Zane M.
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Dropped off after hours

MARY J.
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The young man who helped us was exceptional! He was so helpful and kind. He went above and beyond in customer service. I will definitely use this location again if I find myself in need of this type of service. Outstanding!!

GEORGE ARMOND R.
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Everything was good.

Kenney R.
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El cliente no dejó un comentario.

Craig C.
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Just be sure and stay in communication with the dealer and let them know clearly what and when you want to pick up

Jeffrey G.
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El cliente no dejó un comentario.

TERRAL K.
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El cliente no dejó un comentario.

Amanda H.
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El cliente no dejó un comentario.

Grace M.
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El cliente no dejó un comentario.

George R.
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All went well. Trailer ready to go. Had help hooking up trailer. Whole process took about 15 minutes. Great job!!

Barry O.
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El cliente no dejó un comentario.

Collin C.
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Easy drop off.

Britta G.
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El cliente no dejó un comentario.

Robert D.
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Closed at 12 on Saturdays. Did not utilize in person drop off. Online drop off/return was very easy and very helpful!!

George B.
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El cliente no dejó un comentario.

Ricki K.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

Adrienne M.
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El cliente no dejó un comentario.

John P.
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El cliente no dejó un comentario.

Melissa G.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

DONALD C.
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El cliente no dejó un comentario.

DONALD C.
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El cliente no dejó un comentario.

Jacqueline H.
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When picking up late they need to a just time difference. Should have been 30mins late but charged a hour $59.00 was not told about the time to drop off.

James B.
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The associate working today, came right outside when we pulled up. He unhooked our trailer and let us get on our way.

robert T.
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Very helpful and friendly staff. Thank you!

Joshua C.
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Wasn't really a fan of being charged for the full mileage when I accidentally put more gas in the truck then what it started with, basically got charged extra money due to this but I guess enjoy your free gas at my expense? Meh, it was ok at best, the cabin of the truck was a little messy when I got into it, there were some candy wrappers about it but it was fine other than that. All in all, it's probably a one time use location, I dont see myself going back to that specific uhaul location again, staff was nice though.

Nicole B.
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Overall the process was surprisingly simple. I had to reach out to customer service and they were helpful also.

Spencer B.
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El cliente no dejó un comentario.

Amy C.
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El cliente no dejó un comentario.

Ronny M.
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El cliente no dejó un comentario.

Susan L.
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My original reservation was for 12/21/19-12/25/19. When a customer makes a reservation (especially when it's done 3 months in advance), then the item they reserved should be available on they day they requested. UHaul called me the day before we were to pick up the trailer and told me the size I reserved was unavailable at that location and the nearest one to me was a 35 minute drive away. We then decided to upsize the trailer and could pick that up at our original location. I didn't have the address of my original drop off location on me and they didn't have any in my city listed on their computer. I was told it wasn't an issue and to drop it off where I had picked. That wasn't the case.

Melinda H.
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El cliente no dejó un comentario.

Richard J.
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El cliente no dejó un comentario.

Jon B.
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This location was great to work with. The staff was friendly and very professional. I will rent from this location in the future.

Terry H.
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El cliente no dejó un comentario.

Scott G.
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Trailer was clean but the tires were well below average for a 500 mile trip that took us through the middle of nowhere. I was very concerned that the tires would not make it. I reported it to the drop off location.

Everet K.
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Location good and convenient. Return process no complications or delays, getting the job done.

Karston O.
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El cliente no dejó un comentario.

Kyla N.
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El cliente no dejó un comentario.

Malcolm C.
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El cliente no dejó un comentario.

Glenn B.
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El cliente no dejó un comentario.

David B.
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fast friendly and helpful. very good experience with this rental.

Marvin H.
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El cliente no dejó un comentario.

Bryson W.
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El cliente no dejó un comentario.

Ryan K.
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Tow dolley was not inspected properly before I picked it up. The fender welds were broken which resulted in the fender flying off 16 hours into my trip. The service was great but more care needs to be taken during the inspection process prior to renting vehicles and trailers.

Kenet R.
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El cliente no dejó un comentario.

carol F.
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Very nice and clean office.

Martha G.
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El cliente no dejó un comentario.

randy H.
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Rockin R was great and helped me out of a jam caused by the UHaul dealer in Hereford, TX (1315 E Park Ave, Hereford, TX 79045). I called this dealer on Thursday afternoon to reserve a trailer to move my daughter to her first apartment. I gave the man all my info, including my phone number. I never received a call or email about my contract. They were closed on Sunday, so I could not call about it when I realized they had not followed up. Showed up Monday morning at 8:00, and sure enough, no reservation and no trailer. It was like I never called. SO, instead of getting the trailer I called about 4 days ahead of time, I had to drive another 60 miles round trip to get a truck from Rockin R in Canyon. No trailer was available. That cost me an extra $220. I had to move her that day, so I had no choice. I am appreciative of Rockin R for the truck - it saved us a lot of grief that would've been caused by the Hereford dealer.

George P.
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El cliente no dejó un comentario.

Tracy C.
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El cliente no dejó un comentario.

YESSENIA AND A D.
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They neglected to inform me there is a “wrong destination charge” but in their defense they are to make money for UHAUL The UHAUL REP ALSO NEGLECTED TO MENTION the extra charge over the phone when I asked if I could drop off a town ahead of my original town (less miles & a day early!) She even mentioned how we can drop off after hours BUT NEVER MENTIONED THE $300 “wrong destination charge” Not to mention I did drop off my truck at my original destination a day early so why would I drop off the carport a the difference location for an extra charge when I was gonna drive to my final destination? In others words contracts & UHAUL reps miscommunicate these fees! UHAUL CUSTOMERS BEWARE

Terrell M.
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El cliente no dejó un comentario.

ANIKA P.
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El cliente no dejó un comentario.

BRANDON M.
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Allow drop off of rented items at other local stores on an in-town rental. I had to drive 20 miles out of my way to pick up a trailer, and could have dropped it off 2 miles from my house, but that would have cost for a one way trip.

jackie H.
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Went above an beyond. Forgot items in cab of truck, they met us on a Sunday to get them after dropping keys in door.

Brian C.
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El cliente no dejó un comentario.

Junior M.
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El cliente no dejó un comentario.

Sheldon J.
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El cliente no dejó un comentario.

Katie S.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

Toby M.
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No hassle. No problems. Good location.

Jamie P. | Reservation |
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The accessibility to do everything online was convenient and perfect for my schedule.

Ponciano M. | Overall Experience |
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Would rent again

Teddy F. | Overall Experience |
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Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.

DANIEL A. | Overall Experience |
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It was convenient storage for us while we were in between homes

jeff j. | Overall Experience |
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Employees are friendly and helpful

LINDA R. | Overall Experience |
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Very clean and well maintained. Staff very friendly and helpful. Would use again.

Patrick L. | Overall Experience |
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The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.

MICHELLE C. | Overall Experience |
Clasificación:

Appreciate the friendly customer service.

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