I am nearly 70 years old and working through the after hour smartphone application was a little overwhelming. I understand the safety of making sure the correct person is picking the truck up is needed, but again it was overwhelming. Still waiting for email of final bill.Michael M.
Customer Reviews for BG Towing & Repair
(U-Haul Neighborhood Dealer)
Bowling Green, OH 43402
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 1 p. m.
- 11/26/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Sarah S.
Awesome drop lot. No improvements are needed.David B.
El cliente no dejó un comentario.Todd M.
El cliente no dejó un comentario.Marcel M.
The movers were amazing! I have no comments to improve them for the next customer! Keep doing what you're doing :)Sable H.
We were charged for gas even though we returned the truck with the exact same amount of gas that was in it when we picked it up. I contacted U-haul with no reply.Patrick E.
Maybe I missed it but I didn't see a sign for BG Towing & Repair anywhere, which lead to a bit of confusion picking it up.Benjamin K.
El cliente no dejó un comentario.KIM F.
El cliente no dejó un comentario.Alexis D.
The service and location are as great but the app is not user friendly.Barb N.
El cliente no dejó un comentario.ADDISON E.
El cliente no dejó un comentario.Ray R.
El cliente no dejó un comentario.Myron B.
El cliente no dejó un comentario.kenneth H.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.David L.
Customer service great serviceLINDA G.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.DOUGLAS H.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.DOUGLAS W.
Nothing. All went great !@Katherine N.
Using the internet to gain access to the vehicle was intensive it took 45 mins before I could get on road. The vehicle was also covered in a sheet of ice on windshield without an ice scraper.CARLOS C.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.ADDISON D.
It was in a mechanics garage office with all the noise, dirt and smell you would expect in this environment.James L.
Dropped off equipment and left keys in drop boxRICHARDH H.
El cliente no dejó un comentario.KIRSTEN K.
El cliente no dejó un comentario.Debbie C.
El cliente no dejó un comentario.JACOB K.
Honestly, everything was great, I have no suggestions, except to keep providing the same, friendly service!ANTHONY L.
The size of the truck was changed on our reservation without us knowing about it three days before we picked the truck up so when we arrived it was a smaller truck then we had reserved. The website continued to time us out and we had to make a whole new reservation which took an hour to complete. The entire pick up process took 2 hours!! And we still only received a 15' truck instead of a 20' which was what we had reserved and needed! The entire move took us longer bc it was a smaller truck and additional miles. Uhaul didn't offer anything to us for their mistake of changing the reservation. Additionally, there was no way to upload photos of the vehicle to show damage that was there prior to when the pictures were taken from U-Haul. Then at check out the website continued to freeze and would not allow us to return the vehicle until we spoke with someone in the customer service department. We will never use U-haul again!Benjamin R.
El cliente no dejó un comentario.MELISSA F.
El cliente no dejó un comentario.GALEN S.
Very pleasant and helpful. No problems.SANDRA O.
Dropped off after hours through the app and it was easy to do.THOMAS P.
Pick-up location in BG was good. My should have been pick-up location on reynolds rd was very bad. The customer service was terrible. I was treated like a child and was spoken down to. This was from the general manager of the location. I was very disappointed with the service rendered at that location.NICHOLAS V.
Location was difficult to find. The "office" felt like part of the auto repair bay. Personnel acted like they were put out by having to assist me.Stephen D.
El cliente no dejó un comentario.Cecilia K.
El cliente no dejó un comentario.JOHN P.
The truck ran very rough and wandered when driving. The steering was way out of alignment.NICHOLAS D.
El cliente no dejó un comentario.Bryan P.
This location is excellent!MARY W.
El cliente no dejó un comentario.Jennifer R.
Install cruise control.PETER H.
El cliente no dejó un comentario.Rodney F.
El cliente no dejó un comentario.JEFFREY N.
Person helping us was cursing at the computer and had to redo things a couple times so the pick up took longer than expected but honestly nothing too out of the ordinary.Meredith D.
There was a system issue and we were unable to check out truck with app. Good thing there was someone there at 7:30 in the morning to redo the rental. This was a huge issue as we sat waiting.Eric R.
El cliente no dejó un comentario.NICHOLAS R.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Abigail S.
The location and truck were easy to find. I used the "automated" pick-up and, therefore, did not interact with any staff.Adam S.
El cliente no dejó un comentario.Ivan M.
El cliente no dejó un comentario.Jennifer S.
When I got to the Uhaul location, I could not find the door. When I finally did, it was locked. I called the BG Towing number and told the guy on the phone I couldn't get in and if there was another door. He said there's no way the door is locked and basically made me feel like an idiot. I tried the door again, it was still locked. After standing out in the cold for 5 minutes, someone finally saw me and opened the main garage door, because they couldn't unlock the actual door. The guy then was like, oh I guess the door was locked. Very unprofessional and made me feel like an idiot. The Uhaul truck was also extremely dirty inside.John E.
BG auto repair saved my day.. and they let me bring it back early without any hiccups.. ill for sure recommend them.RANDY C.
El cliente no dejó un comentario.Melissa S.
El cliente no dejó un comentario.Jeanenne C.
This comment is towards Uhaul in general: I reserved a truck a week in advance for pick up 10 minutes from my home. I even did the early online check in; Yet Uhaul made me pick up the vehicle at a location 20 minutes away. They did not offer to give me credit on the extra gas it took to get the Uhaul vehicle back to my house.Brandy B.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Daniel E.
The drop off is in the back of the building. No signs. No guidance. I asked someone in the front of the building. No one on staff to receive the key. Drop off box that was not labeled well at all.Kathy S.
Not easy to find. The site was closed but the employee was very helpful and wrapped up everything.Timothy M.
El cliente no dejó un comentario.PAUL R.
Excellent staff. Went over and above to repair our wiring when it was found to be corroded.Ian E.
El cliente no dejó un comentario.Pete U.
El cliente no dejó un comentario.Jeri K.
El cliente no dejó un comentario.Dan O.
I did an after-hours drop off and had no issues. ¡Gracias!Gregory J.
Could not find a worker when arriving at scheduled pick up time. The place was dark & would have felt uncomfortable without my husband present. Had to sign paperwork with community pen despite doing all paperwork online. No PPE fear of any kind being used in facility.Theresa H.
Dylan, was very nice and very helpful. I had some issues with my wiring harness and he made sure I would be able to safety tow. This was my first time towing a large trailer and I was incredibly nervous, and Dylan was so helpful and kind. He hooked up the trailer to my truck and was very understanding to my situation. I would not be able to get this level of service and expertise from anyone else in town, and trust me I personally know every shop and U-Haul trailer place in town. If I ever need to rent a U-Haul again, or even get my vehicle fixed again, I will recommend this place to everyone. Honest, people who actually care about you and your situations. Not a straight money grab.December A.
The complete reservation was reviewed when I called about adjusting the pickup time. The location hf ad been revised to a place that was distant from my location. He checked his inventory to verify availability and eliminated my extra travel time. GraciasCivil Limit Cons V.
A little difficult to find, but no issues after that!Stephen S.
El cliente no dejó un comentario.James F V.
El cliente no dejó un comentario.Amie E.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.greg H.
El cliente no dejó un comentario.Chelsea G.
The guy was smoking a cigar behind the counter and was on the phone for 25 minutes while I was standing right in front of him. He was cursing to the person on the phone and was inconsiderate of me and my children. This was by far the worst experience I've ever had with uhaul. Won't go back to that location for sureChris A.
El cliente no dejó un comentario.FRANK R.
Put some kind of uhaul sign out by road, make it easier for the customers to find this location. Great customer Serviceduane F.
This place was difficult to find and made an already stressful day even more stressful. PLEASE put up a Uhaul sign.Cassidy F.
El cliente no dejó un comentario.Nick D.
Even after checking in online, it still took me almost 45 min to get set up with my trailer. The place i went to was not able to confirm my order that i placed over a week prior and we had to talk to someone on the phone to figure it out. Very frustrating experience.Alex K.
El cliente no dejó un comentario.Nick D.
Put up a sign showing where the U-Haul office isSam B.
El cliente no dejó un comentario.ronald S.
El cliente no dejó un comentario.Andrew F.
El cliente no dejó un comentario.kilynn S.
Place is hidden in the back saw no uhaul signs by the road. Actually went to another Uhaul location on the same road with basically the same business name first. Didnt get trailer requested and had only 1 other uhaul truck on the property. I emailed customer service yesterday in regards to my $50 reservation guarantee as no one called to tell me it wasnt available (though done many days in advance) but did get a free upgrade that I didnt need as it was 2x bigger and I was just hauling a mattress. Got pulled over for turn signal not working and cost me more in gas to haul. Still no response to my email yesterday to customer service.Lori T.
I don't understand why, when you reserve on-line if provide everything needed to rent. Then when you go to pick-up, you have to give all the same information again. Kinda makes reserving and the reservation numbers pointless.Scott W.
El cliente no dejó un comentario.James Z.
El cliente no dejó un comentario.shawna R.
El cliente no dejó un comentario.Keith R.
Scheduled for 9:00am pick up. Person in charge of processing the rental was an hour late. Did not leave with unit until 10:15amCHARLES B.
El cliente no dejó un comentario.Jennifer B.
Truck not ready. Site not open during hours listed. Took an hour before I got the keysBenjamin G.
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