Customer Reviews for BC Tool Rental
(Distribuidor de U-Haul del vecindario)

482 comentarios

1014 S 2nd St   Ironton, OH 45638
(Hwy 52 Dwntn Ext 93)

(740) 532-7843

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(740) 532-7843

1014 S 2nd St
Ironton, OH 45638
(Hwy 52 Dwntn Ext 93)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

quickly taken care of and helpful

mary D. 
Clasificación:
1.0

An older man in the store was extremely rude when we confronted him about an issue that came up during our mobile pickup. A younger man was very helpful and worked with uhaul over the phone to reassign us a truck after someone left with our truck that was assigned to us.

Norman L. 
Clasificación:
1.0

Please make sure that the trailer is hookup accurately and the brakes are functioning. The trailer was hooked up to a 2021 F150 with towing package on a 20 inch height hitch when a drop to 18 inch needed to be done. When asked, the guys at the U-Haul said it was OK. Not true. The trailer bucked when braking, the guys said that was OK. Not. For anyone who has done towing, you know how import hitch height and braking is. I had to get a drop and correct the issue before we drove for 400+ miles. It fixed the bucking. While driving downhill, we experienced major sway. The trailer was loaded right. The brakes were not working accurately. It felt like one side was not kicking in at the same time as the other. We ended up having to take backroads and more time to make the trip. Next time I see a person driving a U-Haul, I am going to pray for them.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

The hitch connection for the ball is too loose and it is not adjustable. U Haul should go back to an adjustable hitch that can be tightened which will reduce the clatter when towing a trailer.

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
2.0

I got in the truck and the check engine light was on. Given that I was going to load this truck with my stuff and drive a couple hours obviously I wanted to feel secure in the truck so I asked for another one and they kind of acted like "oh it just does that" I had to basically insist on another truck and the guy literally went with me to make sure it didn't also have a check engine light on.

Samantha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Everything went great. Thank you U-haul.

Donald T. 
Clasificación:
5.0

Not incorrectly charge customers without their permission.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

Nothing they were excellent with everything and VERY polite and friendly I've used U-Haul ALOT and Don

amanda S. 
Clasificación:
3.0

I rented a U-Haul on February 10. I also rented two dollies and blankets but I'll pick the truck up early and the dollies and blankets were in there. So when I took The truck bag I spoke to the guy that runs cc tool rental and he said he forgot. So I got an invoice from U-Haul a few days later and those items were on there. I immediately sent a dispute to have been taken off I wasn't gonna pay the rental bill until that was taken care of. I have never heard back from anyone about this in my card was charged with the amount the other day and he yes I would really like to haveand the difference refund it back to my car

Chester P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy H. 
Clasificación:
2.0

Truck was great. The man that rented out the truck to me put insurance on that I did not want. He actually said “and here I'm suppose to read a bunch of stuff.”, while rolling his eyes.

Jillian H. 
Clasificación:
3.0

Unhooked trailer myself.

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
2.0

I was charged for 1/2 dozen furniture mats I never received. I also slipped and fell on their lot when trying to check trailer before pulling out. I don't blame them for this because snow and ice are expected but it didn't make the experience any better once I was charged the extra amount.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAYLA JANET N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira Monroe O. 
Clasificación:
5.0

Good folks and good service!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac S. 
Clasificación:
5.0

Excellent customer services.

Miranda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Very friendly and very helpful. Thank you Kyle

Penny D. 
Clasificación:
2.0

After waiting in line almost 30 minutes - the girl locked herself out of the U-Haul account and couldn't help. I had to then go out and do it online

Chelsea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

I had excellent service. They went above and beyond helping me get what I needed. I will be going back.

jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
4.0

Engine light was constantly on, the low tire indicator was malfunctioning, the windshield was filthy on the inside and the drivers side door kept coming open.

Paul R. 
Clasificación:
3.0

I had the truck for 4 to 5 hours and was billed for two days. Kyle said he was unsure when I returned it because they are closed Sunday even though I did a mobile check-in. I had to call and ask for a refund. Waiting on that to show on my credit card.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
4.0

Charged insurance when I specifically requested that I not have the insurance on my reservation and during pickup of the trailer.

Dale H. 
Clasificación:
5.0

The location I used was B C tool rental and they we great. Very nice and helpful staff made the experience easy and very helpful. Will recommend them to everyone.

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony C. 
Clasificación:
5.0

People where very polite and very helpful in my rental would highly recommend them at Bc tool to any one.

Randy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily J. 
Clasificación:
3.0

When I returned trailer they unhooked from my truck the trailer moved forward and dented my tailgate the people at the rental location told me it was not their fault but mine and would not do anything about damage to my truck

TIMOTHY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION C. 
Clasificación:
4.0

App was easy to use to drop up when business was closed.

wilbert A. 
Clasificación:
4.0

App was easy to use to drop off at this location when it was closed.

Wilbert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steffanie A. 
Clasificación:
5.0

Nice and professional

Mick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA M. 
Clasificación:
5.0

As always, BC Tool was very friendly & helpful!!!!!

Dru P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gustavo G. 
Clasificación:
3.0

El cliente no dejó un comentario.

vernon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

Nothing.

TERRY W. 
Clasificación:
4.0

Stress the online check-in. We got the email offer but decided to wait till we got to the store. Big mistake. This store is very busy and the guy running the counter is extremely slow. It seemed he might be new to the job. If so, we understand and maybe the next time he will be faster. Very friendly, just slow.

Stephen M. 
Clasificación:
5.0

Great service

MARION C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
5.0

Check engine light on, needs serviced. Gas was not full , but indicated full on contract when originally picked up. Not a deal breaker though. Was clean and available even with a short notice.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

Moving pads were not padded

Jeff H. 
Clasificación:
3.0

Wouldn't have been such a issue if we were able to pickup at same location. Ratchets for dolly were a bit rusted and very hard to use. We got charged extra because we went over 6 miles although that should get deducted because after we got the truck we had to drive another 13 miles just to get the dolley. We have used uhaul in the past but this last time was definitely unsatisfactory.

Maureen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Letty P. 
Clasificación:
1.0

The young man said the Computer kept freezing up and I believe that was true. Uhaul tried to charge me twice $1086 the truck was junk wouldn't climb hills. I was a CDL driver so I know junk that will climb hills. Then you sent me a text to drop it off at a place that was closed and gated but I passed two places that had U Haul‘s that were open. Then you charged me another $54 for gas after I put gas in it. You are a horrible company I have told everybody I know don't ever use Uhaul. The young man at the pick up location didn't even give me a pamphlet or anything I had to ask for a receipt which he wrote out himself. If I would have broke down I would have been setting on the side of the road a 61-year-old woman towing a car with a tow dolly and my 22 pound dog. I had no numbers to call can't talk to a live person I was on hold for an hour two actually speak to a live person to tell them that I had to drop the trailer and the dolly off at a location where anyone could have stolen the truck and the dolly. You're a horrible company you won't put this out there because you're a horrible company this review will never see the light of day you're horrible. I made sure that I told all utility companies in Ohio notTo use you I also told everybody in Florida not to use you. I ordered a 15 foot truck two weeks in advance got a 20 foot truck tow dolly hooked up wrong etc. you're a horrible company

JEWELL H. 
Clasificación:
3.0

Upon arrival, we were told the 15' truck we had reserved online had not been returned from the previous renter still. There was a 20' truck sitting on the street but was told only the 26' trucks were available. This was our only option because we didn't have time to find another truck before everywhere closed on a Saturday. We didn't feel comfortable with such a big truck, they did give us that truck for the same price as the truck we wanted but it was definitely a struggle.

Rob P. 
Clasificación:
5.0

NOTHING!!!! The guys at BC Tool were more than helpful and very nice!

Jeri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
3.0

Ii was told the truck was new but it drove like a freight train. And also it was very dirty. The floor board was covered in mud and the driver door had something spilled all over it.

KEVIN S. 
Clasificación:
4.0

1 main problem:" they ask me about insurance...I said no and the put coverage on any way cost of 25.00. 2 the tow strap on right side was short had trouble getting it to roll up.... it did pull nice both pick up and drop of was great... I dropped of the same day as picked up

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

Incredible Customer Service. Fast and Easy

Laura C. 
Clasificación:
5.0

Great Service

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison C. 
Clasificación:
4.0

The use of the no contact mobile pickup was difficult and horrible.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ada D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Timothy B. 
Clasificación:
2.0

This is my second time to get a uhaul from this location and each time it was the same one each time had body odor smell it also was really dirty I had to wait for them to clean and disinfect which I don't think they are doing as required.

CLIFFORD J. 
Clasificación:
5.0

This will be the only place I will do business at. They are fast and very helpful on the spot. Customer service is great. They helped me when I needed it most. Definitely will be coming back in the near future! Recommend them %100!

Matthw C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David E. L. 
Clasificación:
3.0

Beware as there were charges charged to my credit card 2 months after the uhaul was turned in on time and undamaged. This is not acceptable.

TERRI B. 
Clasificación:
5.0

Great service. They went out of their way to make sure everything was clean and ready!!!!

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger N. 
Clasificación:
3.0

Have the employees turn the Open sign on when they Open,also I was asked to tow a Trailer to the drop off in Chillicothe,which I did and was told I would receive compensation of $50 dollars off of my bill,also was supposed to get 100 miles free,was told that I only had 84 miles free and charged .

Randy C. 
Clasificación:
3.0

why are they telling me it probably won`t be at destination within in 10 days when that is what I was told when I made the reservation.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba