Very helpful and professionalgregg V.
Westport Self Storage and Apartments
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Westport, NY 12993
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The multi-use location in Westport is easily accessible if you know where the driveway on busy Rt. 9N is. It was a surprise approaching from the south. The entrance is on a sharp turn in a narrow road and appears to be easy to miss. I'm local to the location and still needed a co-pilot to catch the driveway. The drop off lot of #52775 is easy for infrequent trailer towers, like me, to use. Tina, the receptionist at the multi business location, is attentive and thorough. Due to unfamiliarity with the U-Haul locations, I telephoned the personnel at each end. The Warrenton, VA proprietor was helpful in hitching up my truck. Also, determining the location's staffing level at time of drop off helped. I'm so glad someone was in Westport so I could position the trailer the right way.George D.
Went to office and no one was there, no sign. knocked, called, waited twenty minutes. Asked people who were loading a truck and they said she was never there. I tried the Uhaul app, but it just spun. I tried online Uhaul, but it said it didn'r recognize my device (phone) and it needed to email me a password. Never got password before timeout so unable to checkout. (password arrived in my email 36hrs later). Tried uninstalling Uhaul app and reinstalling and it started but clocked on finding location after I allowed it to use my location. Woman working there said her Uhaul app hadn't worked for weeks either. She also said that other people had said that they didn't get Westport as a dropoff choice either. She had to call Uhaul to manually return my truck over the phone. She was unable to see any of the alleged credits I was supposed to get so called the pickup location to try. No luck. Couldn't help me with the $80 half tank of gas I was out either. She was the first person to verify that Uhaul was billed for my tolls and that I'd get billed later. Overall a horrible Uhaul experience.Andrew M.
Van was dirty on the outside but not a big deal. But you asked if it was clean. Loved the new vans with cruise control. Much better than the outgoing model. Very comfortable and a pleasure to drive. Good gas mileage on the highway. Key drop box opening would not accept the key. Left it in the key pickup receptacle lock box. Would rent again.Lawrence D.
Tina at the Westport NY location is absolutely amazing. Not only was her customer service attentive, always trying to get me the best deal within my budget, but she also is a truly wonderful person. I did not expect to meet such a kind soul during my Uhaul experience but I'm glad I did! I will be heading back to Tina the next time I need to rent a truck!Megan S.