This uhaul rental location is the best!! The woman who runs this location is awesome and very helpful. She called to let us know that we could pick the truck up early because there was a big storm coming the next day. She made sure all the additional items we'd rented like the dolly's and blankets were there when we picked it up. The truck was spotless and drove great! Not superrrr great in the snow, but we made due. Thanks!Jamie P.
Customer Reviews for Westport Self Storage and Apartments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and super helpful.Joshua C.
Very helpful and professionalgregg V.
The multi-use location in Westport is easily accessible if you know where the driveway on busy Rt. 9N is. It was a surprise approaching from the south. The entrance is on a sharp turn in a narrow road and appears to be easy to miss. I'm local to the location and still needed a co-pilot to catch the driveway. The drop off lot of #52775 is easy for infrequent trailer towers, like me, to use. Tina, the receptionist at the multi business location, is attentive and thorough. Due to unfamiliarity with the U-Haul locations, I telephoned the personnel at each end. The Warrenton, VA proprietor was helpful in hitching up my truck. Also, determining the location's staffing level at time of drop off helped. I'm so glad someone was in Westport so I could position the trailer the right way.George D.
Customer did not leave a comment.Bill M.
Went to office and no one was there, no sign. knocked, called, waited twenty minutes. Asked people who were loading a truck and they said she was never there. I tried the Uhaul app, but it just spun. I tried online Uhaul, but it said it didn'r recognize my device (phone) and it needed to email me a password. Never got password before timeout so unable to checkout. (password arrived in my email 36hrs later). Tried uninstalling Uhaul app and reinstalling and it started but clocked on finding location after I allowed it to use my location. Woman working there said her Uhaul app hadn't worked for weeks either. She also said that other people had said that they didn't get Westport as a dropoff choice either. She had to call Uhaul to manually return my truck over the phone. She was unable to see any of the alleged credits I was supposed to get so called the pickup location to try. No luck. Couldn't help me with the $80 half tank of gas I was out either. She was the first person to verify that Uhaul was billed for my tolls and that I'd get billed later. Overall a horrible Uhaul experience.Andrew M.
Van was dirty on the outside but not a big deal. But you asked if it was clean. Loved the new vans with cruise control. Much better than the outgoing model. Very comfortable and a pleasure to drive. Good gas mileage on the highway. Key drop box opening would not accept the key. Left it in the key pickup receptacle lock box. Would rent again.Lawrence D.
Customer did not leave a comment.melody H.
Customer did not leave a comment.Sean B.
Tina at the Westport NY location is absolutely amazing. Not only was her customer service attentive, always trying to get me the best deal within my budget, but she also is a truly wonderful person. I did not expect to meet such a kind soul during my Uhaul experience but I'm glad I did! I will be heading back to Tina the next time I need to rent a truck!Megan S.
Customer did not leave a comment.bill W.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.brett C.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.John P.
There is no beeping when you back up this 20 ft long truck. The staff person was knowledgeable a d friendly!carol C.
Customer did not leave a comment.don V.
Customer did not leave a comment.Lindley H.
Customer did not leave a comment.DERRICK B.
Friendly and knowledgeableJanet B.
Excellent service. Very helpful manager. The trailer was clean and in excellent condition.Gerald Z.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Janet B.
Customer did not leave a comment.Susan B.
Excellent customer service, Tina was very helpful in getting me equipment that I needed when I needed it. Great location great serviceDon R.
Customer did not leave a comment.Laura S.
I was very satisfied with my experience at Westport self storage. I was originally scheduled to rent a 15-ft truck when I got there there was a 26-foot truck available which would better suit my needs, and accommodating me for the switch from 15-ft truck to 26 ft truck was no big deal.mike C.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.Leon H.
Customer did not leave a comment.renee M.
Very nice lady. Very accommodatingabdelhaq N.
This is for U-Haul in general, I'm going to assume not to this particular site, but what the hell is up with a $200+ "rental fee" added to a bill in which 100% of is rented equipment to begin with??? That's total BS!Andrew M.
Customer did not leave a comment.margurite B.
Customer did not leave a comment.Fabienne R.
Excellent customer service.Robert P.
Super friendly serviceJessica K.
They overcharged my card over$50 more than what my receipt says. Then say they can't fix itDorrie W.
1) Make sure that location has a lockbox for accessing vehicle keys 24/7. 2) Make sure that ordered (and paid for) moving equipment is actually on the truck when iit is to be picked up. I ordered furniture pads and a furniture dolly. Neither was on the truck when I picked it up. Make sure that when the location manager is called away for a family medical emergency that the regional field manager knows what is going on and can help customers with reservations access the equipment they have rented. (This is not the location manager's fault; rather, a systemic failure by U-Haul, as are the rest of my comments.) Upgrade U-Haul's website so that it is more user friendly and actually helps customers who have real-time problems. Reorganize U-Haul's customer service systems so that a customer with a serious real-time problem can reach a person who can actually solve it without being repeatedly transferred to another agent who is no more able to help. The location manager had an emergency situation that required her to (understandably) leave the premises to be with a seriously ill family member. This was not her fault. But U-Haul had no ability to to respond effectively to customers who were expectjng to rent a vehicle and equipment problems and experience unexpected problems in accessing it.Henrietta J.
Customer did not leave a comment.PETER W.
Nothing, manager is very accomodating, always.Steve E.
Customer did not leave a comment.shuniece S.
Customer service was excellentcheryl B.
A1 Staff, Perfect!Randy R.
Fast and friendlytim R.
Customer did not leave a comment.Isaac G.
Always excellent. Kind, knowledgeable, and always comes through. Great location. Thanks.Cecile M.
Tina at the Westport NY location is the best! Responsive, helpful and efficient. She's very thorough and considerate. Excellent followup.Daniel K.
Customer did not leave a comment.Dmitriy N.
Tina was great. Easy to work with and very professional.Jillann N.
My experience was exceptional. No improvement necessary; everything was perfect: convenient location, excellent service, clean and fully functional trailer, very fair rates.GERALD Z.
None, Tina Budwick was cordial, competent, and courteous with our Uhaul truck experience.mark S.
everything was excellent and went smoothly. Can you reduce your prices?DAN C.
Dropped off in Westport NY. Tina was excellent to work with.Lindley H.
Customer did not leave a comment.Cecile M.
Ton was very nice. She was very helpful.Lindley H.
Customer did not leave a comment.Robert P.
the person in charge of the U-Haul location was prompt, courteous, and delivered everything she said she would.DAN C.
Great people. Great service. Fast, easy, professional, friendly. A+Cecile M.
Customer did not leave a comment.LARRY J.
Just want to say agent in Westport was amazing. Such great customer service!Jane B.
Customer did not leave a comment.Don R.
Putting a block under the trailer hitch so it is off the ground and easier to lift on truck hitch would be a plus. The ppl were very nice nice and accommodating. We would go back there.Jill M.
She is very friendly and easy to work with.Bernadette B.
Customer did not leave a comment.Jonathan M.
Second time a defective trailer was offered as equipment.Peter B.
Nice people. Always on time and has the paperwork ready for a fast and accurate checkout. Great uhaul location. ThanksCecile M.
Very convenient.ART W.
very pleasanthenry V.
Great customer service!!!rose C.
Tina from the Westport location went above and beyond to help me when I came to rent a uhaul this past Friday. Very professional, kind and empathetic. I will recommend this location in a heartbeat.roxanne D.
All good and easy transaction.Serge B.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.Stephani T.
N/A All good.ART W.
Customer did not leave a comment.valeria B.
Westport Uhaul rocks!Robert P.
Customer did not leave a comment.eve T.
Customer did not leave a comment.Aran V.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Patricia L.
Customer did not leave a comment.William K.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.tessa O.
My all time favorite location for a trailer when I need one.Robert P.
I was completely satisfied with my experience.frances C.
There was no communication of where the key was left. I showed up for my reservation at 6am (before store hrs) and there was no key. Customer service (via phone) was not sure either. This delayed my trip by over 2 hrs. It was very disappointing and messed my whole travel plans up.Gillian J.
Customer service was great. Equipment was ready when we arrived.jim C.
Staff was great- great experienceshawn M.
Customer did not leave a comment.lynn P.
Customer did not leave a comment.julie W.
Customer did not leave a comment.alan H.
Tina was a life saver! I was really worried about my move, but she helped me with every step of the rental process quickly and easily which made everything go smoothly. Thank you Tina!alan W.
Tina in the Westport office was awesome. Incredibly helpful and professional.fred H.
Customer did not leave a comment.robert F.
Customer did not leave a comment.wade G.
Customer did not leave a comment.Artur G.
Well maintained and Excellent conditionRobert L.
Great service, clean vehicle. Would definitely use this service provider again. Will recommend this dealer to friends.WILLIAM R.