The truck broke down within 1.5 hrs of renting the equipment. And when I called them the lady was making every excuse. Instead being apologetic her words were " well when I Crunk it up this morning it was fine" & she repeated this several times. I grew frustrated & i told her that it was unacceptable & i asked for the solution to get going, she stated "Mam I am not going to argue with you and you can scan the barcode on your paper work to get some help" then she hung up. Imagine if I had not purchased the safe way roadside help. The rented uhaul was broke down. Be apologetic immediately & offer me some assistance being that she knew they did not inspect that uhaul properly. The battery was corroded with alot of green powder. They can't be checking that equipment which was not good for me and it was very inconvenient. It was taken care of but it could have been avoided beforehand & after it happened, customer service from West Point storage could have handled it better from the jump by taking accountability & offering their help.Lacie B.
West Point Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Point, GA 31833
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I demand a refund for cleaning fee!!! I want photos saying the truck was dirty! I have never received a cleaning charge for all my rentals of the past!! Insulting!!! These thieves had the nerve to ask me to bag our 2 dozen rental blankets in the extreme heat! We actually complied! I have never, once, been asked to do their job for bagging. Our blankets were folded, bagged as asked and the truck was spotless. I was also charged a wrong location drop off of my truck when traffic switched my pick off location from Auburn to West Point. I explained to traffic that I would have to drop off the truck at West point because I was re-routed to that location to pick up another reservation there and was exchanging trucks. Why was I charged a fee for wrong drop off? I had no way to get from Auburn to West Point as I explained to traffic. I need a call from customer care asap!Gary C.
Will drop off here againTimothy S.
Need customer service improvement. Representative was very rude (arguing, sharp tone of voice, didn't listen, made a smart remark and immediately hung up the phone. When returning truck, still very rude and making comical clues concerning the situation just happened. Appeared personal to her.Jennifer H.
Could not have been any better. Brandy is so awesome with all phases of the rental process. Very friendly and thorough. Would definitely recommend and I will be renting again very soon.jamie M.