Customer Reviews for West Point Self Storage
(Distribuidor de U-Haul del vecindario)

132 comentarios

1501 US Hwy 29   West Point, GA 31833

(706) 634-2570

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(706) 634-2570

1501 US Hwy 29
West Point, GA 31833

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Drop the mileage for every mile

Quinton R. 
Clasificación:
2.0

I was charged a cleaning fee even though I swept out the back. I've never had this issue with renting a U-Haul before. My son found trash and a stuffed anima in the cab that did not belong to us, so apparently they don't check after everyone. I won't use this location again.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
3.0

Returned truck after hours at this location. Heads up for anyone doing the same, drop the keys inside the slot of the door. I think this location should have a sign on the front door that tells you to do this because I didn't know and there wasn't a U-Haul drop box like the website tells you to look for so I was confused and found a lockbox with U-Haul on it and put the keys in there (turns out those boxes are only for truck pick up). Employee who called me on the phone looking for keys was polite!

Elizabeth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky T. 
Clasificación:
5.0

I have no complaints so at this time everything is just right

Belinda R. 
Clasificación:
5.0

The employees up there was so professional you couldn't ask for a better situation it was quick accurate and on the spot good job.

Ralph S. 
Clasificación:
5.0

The lady at the desk was very professional and personable. I arrived on time and she had my paperwork ready within 15 mins. The trailer was in good shape and ready to go. Great experience and great trip. Thank you U Haul.

edgar B. 
Clasificación:
4.0

We dropped the trailer off after hours. But we've done business with West point mini storage and U-Haul before. They're great people and very courteous and helpful also.

Sandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIE N. 
Clasificación:
5.0

Keep up the good work. All good as is.

Kerry D. 
Clasificación:
4.0

The people at the pickup location were great and super nice. Had the truck ready to go and even helped me load the car into the trailer

Andrew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

Brandy was excellent at the West Point, Ga location! She was very courteous and nice to deal with.

Robert M. 
Clasificación:
5.0

Brandy was extremely helpful. She answered any questions I had. Pick-up was fast and efficient. Brandy also wished us good luck on our cross-country move. Very friendly.

Jameson K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakola J. 
Clasificación:
5.0

Everything was perfect

Paulette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

shani G. 
Clasificación:
5.0

You guys were awesome. Very professional. Thank you.

Douglas C. 
Clasificación:
4.0

Would be an improvement to have a set appointment for renting. Although most of process was easy and quick , I was waiting for awhile until lady showed up to complete paperwork.

leamon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Germekia U. 
Clasificación:
5.0

Everything was great, Brandy was great to work with and even explained how to use the U-Haul App.

James W K. 
Clasificación:
4.0

This vehicle had exterior damage that was already under a quick claim. The interior console had had a drink spill over it.

Lu S. 
Clasificación:
4.0

The people were great, just not location. And no fault to either one, terrible truck. Roadside assistance was an hour, when the dude showed up, he didn't know the complaint. I was asked for photos, I submitted them when I put the request in.

Brian T. 
Clasificación:
5.0

Awesome folks

Bill J. 
Clasificación:
5.0

Great

JIMMIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian W. 
Clasificación:
2.0

This company needs to make sure that the previous payment matching with the amount charged from the debit. My previous payment says $181.32 but my bank was charged $208.00. Also take accountability for their mistake when made instead blaming the bank. The needs to make sure it has a for sure pick-up location. I received a call everyday after I made the reservation. My pick-up location changed 3 times.

KEONTAE W. 
Clasificación:
3.0

Employee did not want to help.

BRYAN R. 
Clasificación:
2.0

The owner had no idea how to properly secure my car on the tow dolly. I watched a video and he was supposed to secure the seatbelt to the steering wheel. At a rest area I checked and straps were completely off. I have a video. When I placed my order the pickup location was changed 3 times. First Newnan then. Columbus Georgia I told her I was not driving 56 miles south to get a truck then 56 miles to load said truck then 56 miles to get my car on the trailer then 56 miles to start my trip. She told me that it was only place to pick up both pieces of equipment I needed. That is how I ended up in West Point Ga with a truck and dolly instead of a trailer

Nola R. 
Clasificación:
5.0

Brandy was excellent to deal with!

Craig M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
1.0

maybe take pictures otanks before and after make tht a priority because this is ridiculous

marrius W. 
Clasificación:
5.0

Excellent experience. We were in and out extremely fast. The lady working was efficient, friendly and super nice. She had everything done and we were on our way in time to beat the huge rainstorm we had looming overhead! We have rented from there before and will do so in the future as our need arises.

MICHAEL S. 
Clasificación:
1.0

GET SOME INTEGRITY AND STOP OVERBOKING!!! Poor communication and no fore-thought regarding the customer as to the inconvenience caused because of a lack of planning on u-haul's behalf. Picking up the u-haul truck was prime example of some of the poorest customer service I've ever witnessed!!!

Bennie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell T. 
Clasificación:
3.0

I had a bad experience with U Haul. Booked a month in advance to a outlet 2 miles from house. Had to drive 35 miles to pick up what I ordered. Told I'd get a 55 dollar credit. Did not! But given an extra day and a few more miles which I did not need!!!!! Told I could drop off at any location. Was not told it would cost!

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEZZY W. 
Clasificación:
5.0

The associate was friendly, helpful and efficient. I highly recommend this location for service.

IRIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIERRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON W. 
Clasificación:
4.0

Great return experience.

Faye F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faye F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

The service was great

Mark B. 
Clasificación:
2.0

Well I dropped off tow dolly before work. I get a call from them telling me that I did not park it where they wanted it and if I did not come back and move the tow dolly I would be charged a fee for them to move it. I had to.leave work to go over there and.move the tow dolly where they wanted it. I have never heard anything like this before when I have rented a uhaul. This was totally unacceptable for me to have to leave work and come over there and move a tow dolly. I will not rent from this Uhaul dealer again.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

I have no comments at this time. This was the 1st time using a rental vehicle and everything went smoothly. Thank you for excellent customer service.

Vickie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara J. 
Clasificación:
5.0

Everything was great! My pick up location was very helpful and professional.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Gracias

CHARLES N. 
Clasificación:
5.0

I had no issues

Christy F. 
Clasificación:
5.0

Everything was perfect!! Thank you!!

Carol S. 
Clasificación:
5.0

The associate that helped me was very helpful and friendly.

Katina D. 
Clasificación:
4.0

I was charged for more then what my receipt says. That's not good business bc I didn't trust putting my debit card in anyway.

Kendreka H. 
Clasificación:
5.0

Very friendly and helpful staff

Michael H. 
Clasificación:
5.0

Excellent service.

ERNEST K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasilynn C. 
Clasificación:
3.0

add additional chairs in the waiting area so your customers can sit down.

Tammy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

Just keep up the good work.

Ronald R. 
Clasificación:
5.0

Great representatives and very nice.

dontavius B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Quick & easy!!!

Gregg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
4.0

El cliente no dejó un comentario.

winburn W. 
Clasificación:
3.0

I dropped the Uhaul off at this location on Sunday. Monday, I received an email stating I was charged for fuel because it was below 7/8ths listed on contract. I remember double checking after filling it with gas yesterday that it was indeed over 7/8ths. I called the location and while the girl was very friendly, she said that it showed 3/4ths and that they had to charge. I informed her I would be coming to check myself what the gas gauge read and she said okay. A few minutes later, she called me back saying her manager went out and reread the truck and he was mistaken. It was in fact 7/8ths and the smaller trucks have different numbers. I was given a refund quickly, but I just have to wonder if this was truly a mistake or done hoping I wouldn't care about the charge. This is the 2nd time dropping off and the woman was very nice so I really do hope it was a mistake.

Philip J. 
Clasificación:
5.0

El cliente no dejó un comentario.

clarence L. 
Clasificación:
4.0

I had to drive 30 minutes to this location to get this truck. It is also in a different time zone. I believe you can and should move the truck to the location the customer specified. Who is paying for my time and expense to drive half hour to get this truck? This is the LAST time I will use U-haul, even if I have to pay twice the going rate. I will be sure to tell everyone I know about how pathetic U-Haul is. I'm 63 years old and if I had .25 for every truck, trailer, and tow dolly I've rented from U-Haul in my lifetime, I could retire.

Michael M. 
Clasificación:
5.0

I was unable to get the ramp hooked on the floor, even with 2 people lifting it after it was extended.. We used it with a step at the top.

William O. 
Clasificación:
5.0

Nice clean location Will use again and recommend to others

Brandy W. 
Clasificación:
5.0

Only contact was the information I got for dropping off the truck after hours. I will use this location next trip. Very professional service.

MELVIN W. 
Clasificación:
5.0

Our only complaint is that it only had 1/2 tank of gas. It's much easier to return a truck with a full tank than to try and guess what a 1/2 tank is going to be. Trucks should be rented out with a full tank; returned with a full tank.

Laurie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cothesia J. 
Clasificación:
5.0

We dropped the truck off at night, the lighting at this facility was great. The gravel driveway was nice. We could not locate a drop box for the key labeled so we dropped the key in the mail slot.

tabitha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve T. 
Clasificación:
5.0

Great customer service. Had us in and out upon renting and returning the truck. Would use this location again and will recommend.

Floyd W. 
No se han enviado comentarios para esta ubicación.

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