This is not a comment on the location but on how I got to the point where I had to use this location. Two days before my rental date, I received an email saying that my original rental location was all set for me to pick up my desired truck. However, one day after that, approximately 20 hours before my rental started, I was told that my desired pick-up location (which was only 10 minutes away from me at the time) no longer had the truck I needed and instead I had to use this location (which was 40 minutes away). This change up threw a wrench into my initial moving plans only 20 hours before I was supposed to move. Luckily, I talked with an accommodating representative who allowed me to change my pick-up time to fit my schedule better at no additional cost, but this was after waiting for over an hour on hold, which affected my arrival time at the pick-up location after-hours. While the representative was also able to compensate for the added mileage, nothing was mentioned about the added cost of gas (in both my car and the truck). To top it off, my truck was at a little less than a quarter tank once I had arrived and smelled of old cigarettes. Overall, this is possibly one of the worst experiences I've had in my years of moving and I am severely disappointed in the lack of preparedness on the half of U-Haul.
Edward S
Budget Appliances
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in West Chicago, IL 60185
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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You assume that trailers can be lifted off by hand,not always the case.
RONAL HExcellent service. Kind & patient staff. Will definitely return to this location next time I need a U-Haul
JULIe OTruck had 1/2 tank of fuel and when I stopped to fill up I could not put fuel in the truck.
MICHAEL PMy order included furniture blankets which the vendor did not have. Had to find a location that could supply them. Cargo space was not clean. Broken eggs and a strong chemical/fish odor. (Have pictures) Had to washed it out with simple green followed up with a bleach solution. Aired it out overnight. The odor was reduced but not gone.
Stefan D