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Steve G.
Customer Reviews for Budget Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant employee Easy in and out location.
Serge G.Good job , keep Up the good work
SCOTT K.Make sure the a/c works
Steven B.Have the truck be at the place I stipulated in my rental request. Also your boxes need to have the flaps go in the opposite direction as now when you tape them shut the tape covers the handles
Anthony P.Use the U-Haul app. Makes the rental easier
Robert G.Keep up the good work
SCOTT K.Everything was just fine.
dick W.I wasn't offered a receipt for the drop off. I did eventually receive one in my e mail but felt I should have been given a verification receipt at the time I dropped the vehicle and trailer off. Maybe just me being uneasy about dropping this off without proof. Since I don't do this often maybe this is standard practice of rentals. Otherwise the person who waited on me was pleasant.
Alan S.There was a short in the back of the truck (light) which caused the battery to die and we had to have it jumped.
Jennifer M.The customer service was great and the couple was very friendly. Easy transaction
Daniel N.Add signage to better show where the drop off box is
JESSE G.Very good service. Equipment worked perfectly!
Phillip H.Nice location and great CS.
Russell T.The owner of the location went above and beyond to rectify my problem, via a telephone conversation, when my pickup location had been changed due to availability. Since I was informed via a recording that UHaul is closed on Sunday! Long story short, I was moved to a location which was NEVER open on Sunday (my pickup day). UHaul reps need to be more aware of details when changing locations.
Stephanie B.Great experience!
Tom C.Service was great!!
Magdalena Z.The business that we were supposed to drop off the truck was closed. We called the phone number several times and got a recording for another business. There was no signage for the dropbox for the keys. It was located in the back of the building which I found this out by asking a nearby business. The signage is terrible for this location.
Tina H.Truck was brought around to me with the windshield iced up. I asked I they have a scraper or anything the answer was no. So I had to wait for heaters to melt it and I'm sure your wiper blades took a beating during all this.
Tom S.Excelente atención (only in English) pero muy buenos precios y excelente servicio.
RAFAEL A.Did overnight drop-off.
Matthew S.Service was excellent
Danielle K.Did not have pass or dolly. Had to wait to get them. Lucky he was there early or I'd have been screwed.
Bruce H.I returned it on Sunday at 4:30 PM but the invoice shows I returned it on Monday morning. This is confusing. Anything to get another day's charge on the invoice I suppose. 2 Day rental turned into a 3 day for the sake of billing.
Richard A.Business owner has dogs that are in his furniture store. Both dogs approached and were licking my legs while I was at the counter. Business owner did help me hook up to the auto transport, which was helpful. However the lack of restraint of the dogs was distracting and disturbing.
Gregory M.Got charged for something did not need.
Ryan R.The one thing that was alarming - the man at the store hooked up the trailer to my truck and sent us off. He never cautioned us to check the lights . The trailer was backup into a fence so would not have been able to see. We didn't think about checking - when we got home the rear door of the trailer was up and a dolly was inside - luckily it did not fall out during our drive. I admit that's on us too- but not pulling too many trailers in the past we just assumed it was closed
Michael C.Give more discount for the inconvenience. Take into consideration all of the costs.
Jeffrey H.After hours drop off. No one onsite
Brian B.I was charged for cleaning fees and gas fees even though I filled up the tank.
Monarch B.Nothing
Kevin H.Rude employee that didn't help and handicap individual unload a trailer with no jack.
Ryan M.Very nice and easy location. Very friendly and helpful local staff. U-Haul Signage and online instructions are a mess.
John C.Typical bait and switch scheme. I ordered online the smallest trailer available (5x7). They offered for $14.95 + $8 insurance. Called me after order to let me let me know they would be giving me a larger 5 x 8 for the same price but pickup was changed to Budget Appliance. When I pickup and.after arguing about the wrong rate and a call to main office they again, agreed to the reduced rate. Dropped off the trailer 4 hours later, much earlier that the agreed end of day. Got the bill late the next night and they charged me DOUBLE the lower daily rate!!! As if I didn't drop off the trailer until the end of the following day, just so they can get the original rate they wanted.
Steven V.We made our Uhaul reservation a month and a half in advance. The day before we were picking up, I got a call that our truck was not available at our preferred location. We had to pick it up farther away. Got there on the the day and they didn't have our reservation. Not sure what happened but wasn't happy about that at all!
Lori E.I dropped my rental at 2 pm lady on the counter told me i will check you out and will send you reciept thru email. I got reciept for checkout at 4.25 pm and charged 20$ extra for after time check out.
Faisal G.I pay that much money for a truck that almost broken down doesn't run right check engine light on and you pay more in gas if it's not running righ
GREG G.U Haul closer , enclosed trailer
JOSEPH T.Clearer idea or signage that it was a Uhaul location
Robert G.Seamless pickup and drop-off
Patrick T.Super convenient.
David C.For improvements I highly recommend for your 6x12 trailers that you put a jack on the front of it. The trailer I rented did not have that jack and to try and lift it to get it hitched is hazardous and could cause serious injury. Also, even though that trailer sat very low so as to make loading easier it was still difficult to load heavy objects into the back of it. I recommend ramps for this. Other than that the customer service was fantastic and they answered all my questions. I would recommend them again
Brian F.The location fulfilled it's obligation. Timely and promptly.
Richard A.There was quite a bit of snow on it that I had to remove before loading my vehicle; that's the "clean" part above. The trailer was the usual high quality. I don't know if I am being unreasonable or not. It wasn't a really bog deal but it seemed like a safety issue for me loading my car on it. I kind of expected to be able to grab it and go. Remind him to test the lights before people drive off. He forgot.
Theodore C.Alex, Alla and Daisy were very friendly and accommodating. Alex even guided me back to the hitch. Then he quickly hooked up the trailer and checked to be sure all of my signal lights were working properly. Drop off was just as convenient and easy. Thank you very much Merry Christmas to your wonderful family.
patrick M.No comment
Samuel Y.The place was kind of run down and isolated. The truck was old and serms like it needs work
David D.Great service
Julie T.Very frustrating looking for the key box It took a long time to get it open after finally finding it
Kathy S.?
WAYNE W.You charged me for a dolly and blankets that were not on the truck
Charles L.Do not try to scare your customers into getting the insurance (our agent did not do this, just U-Haul). There are dents and dings on a lot of your vehicles that are never dealt with.
Casey M.Pick up and drop off was quick and easy. Rate was cheaper that I expected
Robert O.Rework your app, I won't use it again.
Felipe L.I was overcharged 70 dollars
Matthew G.Great rental, very helpful staff. Highly recommend.
David S.Charging for fuel that was put in before returned. Put in 2 gals for 19 miles????? And checking in after done using by phone is a joke when it keeps telling you that you are not in the right location. I will never use this location again.
ALAN C.