From the very beginning this process was unnecessarily stressful. Difficult to complete the online scheduling process, then getting contacted by their customer service about completing the set up that I already completed online, sitting on hold for 30 minutes for the West Allis store before giving up, and then being unable to find on the website where to upload a picture of my driver's license. Then picking up the truck involved standing out in the cold for 10 minutes alone in the back parking lot waiting for a representative "to approve the rental", driving a 26 foot truck that smelled like an ashtray and seemingly lacked any sort of shocks as I bounced with every bump and crack in the road, and getting a call from the store telling me my 8 hour rental from 7-3 pm was past due at 2 pm. Upon questioning the employee when I returned the truck on whether I would be paying a penalty, I received short answers and attitude. The question for this survey was "what can we do to improve for the next customer", and my answer is try not to make the customer feel like an inconvenience while providing you business.
Alquiler de remolques y remolcado en West Allis, WI en U-Haul Moving & Storage of West Allis
¿Te mudas de o a West Allis, WI? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en West Allis, WI 53214 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en West Allis, WI
Remolques de carga
Los remolques de carga en West Allis, WI son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul Moving & Storage of West Allis!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en West Allis, WI 53214. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul Moving & Storage of West Allis proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en West Allis, WI y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en West Allis, WI en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
CONTINUE THE SAME
The process was easy, even with COVID protocols in place. I found the staff to be incredibly friendly.
Excellent service from check in to the return service. I will continue to use this branch. Thanks
They said to bring truck back by 8pm, no one was there, on the door it said 7pm, we got there at 7:05pm no lights were on at all!
Nothing as everything went absolutely perfect
The guy at checkout was awesome...Really friendly and fast..I would definitely comeback
Both the cashier gentleman and the gentleman that hooked up the trailer to my truck were ABSOLUTELY FANTASTIC. THE BEST CUSTOMER SERVICE I'VE HAD IN A LONG TIME. I commend them, their patience and just down right respect for everyone. They are a credit to this world and your company. Count yourselves lucky to find employees like them. Thank you for everything... I will always use this location and recommend it for as long as I'm here in WI... THANK YOU!!!
you could use more attendants at the desk. I had to wait over 15 minutes for service. This has happened more than once for me. other than that my experience was great !!!!
Would be nice to have a little more customer service. I had rented a 4x7 trailer, took it home, realized it was too small (too narrow), brought back within the hour to rent a larger size. The person behind the counter had no interest in empathy to the situation, charged me for the rental of the first trailer and then charged me for the second trailer. Would not apply any or all of the first payment to the second trailer's rental price. Very frustrating and poor customer service. Will think twice about renting from this site in the future or recommending others to go here.
Contract pricing from internet and pricing at the location when picking up did not match. Paid contract amount, but pick up experience was frustrating.
Nothing it went well
Lei them know about not being able to return the equipment after hours during protests. Having to drive the vehicle to my home instead of the uhaul facility adds extra miles & expense to my rental. If that had been explained at the time i made my reservation i would have tried to schedule earlier .
Have personal clean the rentals properly should of gotten bigger discount
It's hard to improve on perfection. Courteous service from everyone, on the phone, at the counter and upon returning the truck. I needed my pick up and drop off times changed at the last minute and it was no trouble at all. I highly recommend this facility. I'll be using them again.
It was a smooth process doing the pickup and return via cellphone.
People I dealt with were very polite and accommodating. I've been very satisfied every time I use this location. Thank You
Everyone very helpful and accommodating!
More counter help.
The gentleman that checked in the vehicle when we returned was very efficient and witty. Overall experience is one of the best I've had with Uhaul. The team should be congratulated.
Felt bad for the "one" person working working the customer counter. We were 8 people deep the whole 50 minutes i was in line to get my rental. 6 people left during that time point of sale and rentals saying the will go to another center.
I purposefully did an online reservation. I booked at 830am so I could pick the truck up before the location opened to avoid people. Last minute my reservation changed to 9am. It wouldn't let me log in online and told me to go inside. So, I did and got in line with easily 10 other people. Then, I was able to check in online and it told me to go find my truck. Which I did. I left the line to find my truck. Then it told me t go back inside to get my key. So I lost my place in line and then was behind 8 people in a Covid hot spot. I am not happy. The app told me to hold up my phone which I did. But nothing. I arrived at 830 to get my truck (original time) and didn't leave until 10am with the truck. There was one person working on the first Sunday of the month (insane, felt so bad for him). I am not sure I will continue to work with uhaul. And, I don't typically write reviews. But this experience was so bad I feel like I need to share it.
showed up Saturday waited in line an hour the rentals available on top of that this guy in the back arguing about having to do boxes he messed my whole day up then show up Sunday on one person working it was a really bad experience for me to pay $50 to pick up a mattress and box spring to be subjected to so much unprofessional-ism