This facility owner isn't going to win any customer service awards. When I called to confirm my truck a couple of days prior, I was told that I would be switched over to mobile pick-up instead of at the counter as I had booked via the web site because he would be out of town. One day prior, I hadn't received any info, so I called back. Was told to call the general Uhaul number at 7am on day of pick up. It wasn't until then that I was given a code and instructions. Owner showed up midway through my pick up process and didn't offer any assistance. When I did ask for help with the code and lock, he walked over, did something with the lock, and walked away. The truck was clean enough and we got the job done just fine. The correct number of moving blankets that I requested and was charged for were not inside it. When I turned on the windshield wipers, it sounded like metal on glass, so I shut them off and let the wind clear the glass. I would not rent from this location or owner again. I would pay the extra few dollars for extra miles and rent from a different location.
Brian R.
Trailer Rental & Towing in Watertown, WI at Freight Patrol LLC
(Distribuidor de U-Haul del vecindario)
Contáctanos
2032 Airport RdWatertown, WI 53094
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 3 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Watertown, WI 53094
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 3.0
Location not staffed full time. Had to call Owner.
PAUL D.- Rating:
- 1.0
Tell me if you are changing my reservation before I get there. I reserved a !5' truck that was going to cost around $60. I ended up getting charged over $150 because my reservation was changed to a 26' truck without my knowledge.
Beau B.- Rating:
- 4.0
Improve the 24/7 truck share process for starters 2nd.. Improve customer service availability and call backs
Daniel R.- Rating:
- 2.0
Have a truck checklist prior to sending truck out. Windshield wipers were gone and left metal on glass, a clean truck would have been nice. Truck also needs suspension work/ transmission work. To figure out the shutter that happens at 55 mph. And I haven't even mentioned that I had to drive and hour and a half round trip just to get the truck Overall. I think I have just rented my last u haul truck and will be giving budget or Penske my business from now on.
Ian C.- Rating:
- 1.0
A sign to indicate Uhaul drop off would be a start as well as indicating that this drop off location requires online/mobile check out. My device barely had service in this area and I was lucky to have my fiancé's device to do the return.
Naiya P.- Rating:
- 2.0
The checkout process was wonky, and the wrong truck was reserved so I had to spend a while on the phone to straighten it out. The whole checkout process took almost 50 minutes. You guys can do better, and this particular location was a dump.
Michael S.- Rating:
- 5.0
Nothing
MICHAEL S.- Rating:
- 5.0
I really appreciated the help. My reservation got cancelled but I never received a notification. They went the extra mile to still help me and get my reservation back up.
MATTHEW O.- Rating:
- 5.0
Put a lift on the trailer hitch. The large trailers are way too heavy for us older people to lift.
Bill L.- Rating:
- 3.0
The lot in which to park the rental equipment was very small - it was full of other rental equipment and one tractor-trailer that was not owned by U-Haul. I did my best to not block anything important while also not parking on the street.
Justin C.- Rating:
- 5.0
I made my reservation 2 months in advance. Very disappointing I was offered a smaller truck instead of a larger truck for the price of the truck I reserved. I would not rent from u haul again.
Barbara K.- Rating:
- 3.0
There was no way to get the code to get into the truck when I checked in online. No one answered the phone at the location I was at even though their posted hours said they were open. The owners live across the street so I went over there and they were pretty cranky and upset that I didn't have the code.
Mark M.- Rating:
- 2.0
I got a flat tire, put me behind schedule by 2hrs. This would of been avoided if the truck was checked bfore i arrived. My helpers weren't happy since they had to wait for me.
Shawna L.- Rating:
- 2.0
When I arrived there was no place to park the truck there were cars and trucks everywhere. They told him to leave the truck where it was lock it up take pictures and then drop the keys in the dropbox
Robert P.- Rating:
- 2.0
Not rent a truck that has a mechanical issue. Check engine light went on and vehicle would not accelerate past 70mph on the highway. Total nightmare.
linda P.- Rating:
- 4.0
We had a lot of problems picking up the truck. It took over 2 hours and the majority of that was being on hold with U-Haul. It would not let me check in online, just telling me I had to call. Once I got ahold of someone they fixed it in 2 seconds. We were going through the steps, but it said the keys were in a lock box. There were no keys in there and then it said we had picked up the truck and were good to go. We called the owner of the location and he said we should have been given a combination for the lock on the back of the truck. We never received that, so we had to call U-Haul again. We waited for 45 minutes before getting someone and they gave us the combination. After using the truck, we went back to return. The truck was originally being picked up and dropped off at the same location. We drove to the location and were going to start the process. It said we were supposed to drop the truck off at a different location. I called and they were able to change it. The process was very frustrating especially waiting on hold for so long since the issues were easy and quick to fix.
Cody E.- Rating:
- 2.0
There was nowhere to park the truck when I arrived because there were too many other vehicles in the lot.
RACHEL W.- Rating:
- 5.0
It's always easy and never an issue to rent a truck from them. 2 college kids and then various apts. and now houses. We've rented from them over a dozen times, and never had any problem at all.
Michael G.- Rating:
- 1.0
we reserved a truck and upload the drivers license the night before and we still had to wait 35 minutes to get access to the truck ket using the website. Ridiculous!
Robert K.- Rating:
- 1.0
This was honestly the worst experience I have ever had with U-Haul. We showed up early and they were not even open. We knocked on the door for a while and waited. My reservation was for 10am. We could also see the truck. The keys were also not on the rings for the trucks. The two who live across the street come over. Both made comments on the party they were just at the night before. The lady starts getting aggressive and saying there are no reservations on her phone. I reserved the truck on Friday. I was showing her on my phone the reservation on my screen and she was incredibly nasty towards me. After showing them multiple times my phone and being told we didnt have a reservation I was disgusted. They finally said take the truck and we left. We had all the phone checkin stuff ready and submitted and ready to go. I had people waiting at my house at 10 am. We didn't get to them until 1045. My family and friends will never use UHaul again. That was a waste of my money and I got charged for 6 hours of when we didn't even get the truck for 6 hours and that's just wrong.
Molly W.- Rating:
- 5.0
Everything was fantastic! Perfect for moving the amount of stuff we had. The help call number was very helpful and polite when my phone's location wasn't working with the website for 24/7 pick up and drop off.
Dean A.- Rating:
- 1.0
It's a muddy dirt lot. Way too full also!
Thomas M.- Rating:
- 3.0
I had a difficult time getting the key from the lockbox due to the location not having a phone number that was usable to contact the manager. Fortunately, another person stooped by who knew the proper phone number so I was able to make contact and get the truck for my use.
Leland D.- Rating:
- 2.0
Be there at the pick up time. After numerous calls to the local office and then headquarters, the managers son-in-law came and said he could help us Not sure if he came as a result of the calls or not. Clean up the location itself. Duplicate billing we are still trying to resolve. Headquarters gave us a different total then the local office.
Frederick H.