Make sure that nothing is broken and the truck is actually clean. Not try and hide the broken things for the next person to experience.
Shaun F.
Customer Reviews for Freight Patrol LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Clean vehicles out.
Crystal H.Location was a pigsty syringe on the ground right by the drop boxes key wasn't in the Dropbox waited two hours to get into the truck was overcharged had horrible experience with customer service
Jason J.The three times I have dropped off equipment thre, no one has been around.
terry V.This place is not very convenient. The person who helped me was very nice and professional.
Brian C.There was less than a 1/4 tank of gas, which isn't a big deal because you have to stop to put gas in at some point, but it is usually full or close to. Thesefore, when you are driving a far distance and didn't plan on it right away its a little frustrating. Also, pick up wasn't as smooth ad other times I have rented and so overall I would just rate it the experience as okay.
Adam C.Bob was amazing! He helped me get the car hauler off the truck. He was able to give me great advise for people to help unload my truck. He asked how my drive was and if there was anything he could help with! AMAZING SERVICE!!!
tracey J.We had a hard time getting the keys from the people working as the couldn't hear us knocking over their music. The truck was nearly out of gas when we picked it up. We did not get the dolly we paid for (utilities when we asked for appliance). The ramp did not work well. The clvehicle could not go over 45 miles per hour easily and wouldn't go above 55 at all. I will look for a different rental location in the future.
Steffen S.This location is close to me and convenient. The place is rough, but they had good customer service.
Aari R.No. It looked like a repair shop and we didn't even want to pick up from there. The original request was Ft. Atkinson. Once we picked up 26' truck, the truck shook and felt like it was going to fall apart.
Stan P.We were screwed over by this owner. We first ordered a one way that included 50 miles. He convinced us to change to a round-trip, which was closer to 100 miles. He wanted his truck back in his lot. Didn't care what was best for the customer. We used this second option, and paid for the 90+ miles we used. We also were charged for 40+ additional miles based on the first order he said would be canceled. No one from his business or UHaul has been willing to help or even communicate with us. We are doing our best to discourage anyone from using this franchise. There are other options in our community.
Brian M.I would have the owner of this UHaul location not park semis in their parking area blocking the driveway. I could not park in their parking lot and had to park the UHaul on the road! It was not very well lighting up the area at night. There was another person that reserved a UHaul and couldn't get their UHaul because the semis parked their truck in. They were really frustrated! It was like a used car lot with vehicles parked all over the property. I also had to call the main UHaul phone number to let UHaul know that I couldn't park in their parking lot. I had to wait over 20 minutes on hold after a long day moving my daughter and son-in-law into their new house! I couldn't take clear pictures to check in the UHaul truck because there were no lights in the front of the rental place because I had to park in the road! Dropping the UHaul off at this location was a very frustrating experience!
Tim B.Nice truck, well maintained. Easy loading and unloading.
Shawn S.I put stuff in my pod but was not done loading it. I made sure I was going to be able to get into my pod because I had it for a week before it was going to ship. I come on Labor day and can't assess my pod as it was wrapped and made ready to ship. It was parked so I could not open to get in it , the doors were blocked. So I had to reschedule my shipping. Than I was one day over for my rent so you wanted to charge mw for another month for something that was not my fault and I had to call to get this fixed and still don't know if it is.
AARON P.Clean up the location a bit.
James L.Drop off process requires online form in a rural location with very LITTLE reception.
Jodi R.Unsure. We had a great last minute experience getting the truck to move our friend.
Bradley L.I read the other reviews about people not being there, so I called before I arrived to make sure that my rental was there. I was told that 2 people are gone, but my rental is ready for pickup and that someone will be there to help me. However, I arrived to an unlocked door with the lights off and no one in the shop or office. What a joke.
Levi S.Didn't have the size truck we requested, everyone there seemed really stressed and disorganized, but were apologetic at least…we still got a truck and we're able to get everything done.
Leonard K.Great Vendor - professional and communicative.
Jerry A.No WIFI. Poor cell reception area. App was not easy to use and attendant had to call a representative to complete the transaction over the phone
Larry W.I was charged for blankets, I never recived blankets.
joshua K.No where did we see in contract refilling car with gas nor were we told. The people at this location were very accommodating as we originally were picking up in Lake Mills and were told by uhaul it was registered incorrectly. When we called uhaul we were cut off and when we called back it said it was a45 minute wait time. My daughter eventually contacted some one in Lake Mills with a post on Facebook but we were already on our way to Watertown to get truck. Overall a very stressful experience
Dennis H.Making sure that there is an actually truck at the location before paying for my order.
Ethan E.Location difficult to find. Other than that it was a great experience.
Kathleen P.UHaul wanted us to go to a different location farther away, but this location was able to take care of it for us. I'm not sure why I wasn't able to choose this location myself--we were automatically assigned to the location that was further away.
Rachel I.Had to park the truck on the side of the road. Very poor internet connection not just by us, but another customer. Made checkout long and tedious.
Mark M.I dropped the truck off after hours and called the number on the contract the gentleman was friendly and thanked me for choosing U-Haul
John W.Went out of there way to help us with it.
Laura R.Staff was very helpful. My pickup time was 10am but there wasn't an attendant onsite until 10:0am…
JOSEPH W.Trailer was broken. Please fix it. It was leaning and rubbing on the right wheel.
amy B.What kind of company let's people reserve more equipment than they have available? What kind of insanity must you possess to let someone believe they have a truck ready for them but have no intention of having one ready? I had to drive an extra 3+ hours.
Derek S.This location was filthy and felt like a place out of a horror movie. I would never want to drop off a truck there after dark and never alone.
William M.Lot is a mess. Truck that I reserved was not there. Had to take larger truck, resulted in a lot more fuel consumption. Would not rent from here again.
Brian S.Customer service at this location was timely and helpful. I appreciated it and the whole day went smoothly.
Kyle B.Equipment was inaccessible. Still have not received my money back.
Jessica D.No one will argue, the place is a dump, don't get me wrong. Not exactly sure if it's literally a junkyard or what. I was in a jam and needed a truck fast. Based off the low reviews, I threw the dice and tried this place I had purposely been avoiding over the years hoping they would have a truck available on the fly. The man who helped us was knowledgeable, extremely helpful, and friendly. The truck we rented appeared newer and was in awesome condition, clean, and drove like a dream. Hours there are limited so I had to self-checkout when dropping off the truck. Was a bit difficult getting a network data signal using the app at this location to self-checkout/drop off and took me nearly 30 min to complete after several failed attempts. I'm a pretty big dude and I'm just glad I got out of there before dark. Definitely not your typical U-Haul location, but did the job in a jam. I would definitely use again if I had no other options.
Chad W.I cannot believe you allow such a location to represent you. The property is basically a junk yard. There is no place to park your personal vehicle except on the side of the road. There was no one there to get me checked in so I had to call U-Haul to get help. Even if I could have self picked up there was a large limo blocking in the van I had reserved. I will never use this location again. I am contemplating using other rental companies the next time I need to rent.
Jeff S.Have a full tank of gas. Three quarters full and I put extra in the tank because I was hoping I don't get charged.
steven D.Absolutely horrible, check in wasn't on time or accurate. When I brought it back online check in didn't work so I got charged for that. And they added 60 dollars for 1/8 of gas being down. Absolute rip off.
James S.We've used U Haul on numerous occasions. We've never been disappointed.
fredrick K.Literally the worst experience, it was like walking into a meth lab. My reservation was at 2pm. I had to wait for this person to arrive on the premises to complete the reservation. There was a person that had been sitting there waiting for an hour and 15 minutes prior to us waiting to get their rental as well. I finally was able to drive away with the truck at 3pm.
Erika W.If the nice man was not onsite, I would have not been able to get into truck. The online check in did not work, either did the online checkout. Brad
Bradley S.The operator of this location was very accommodating for our pick up. He was closed and came in to help us get the truck we were supposed to get at another location. I would recommend him anytime.
TRAVIS R.Third time I've reserved a U-HAUL truck for a specific location, only to be told last minute that I need to go an hour away to go get the truck. That's freaking awful communication and planning, and when a big move is planned, the last thing I want to do is drive an hour away to go get the truck after I'm able to reserve a truck at a much closer location. I'm never using U-Haul again, worst moving experience a person could have. Total garbage, and I'm paying hundreds of dollars for it.
SEAN T.Originally said they didnt have my trailer there after it was scheduled. Then after short time they said 2 were droped off after the owner showed up.
LEROY Y.Rented a truck along with an appliance dolly and moving blankets. When I inspected the truck there was no dolly or blankets. I called the local number who was not aware the items were missing. He contacted another employee who responded to the site to get the dolly, but I was delayed an hour. Never received blankets either.
Ryan W.The U-haul itself was fine and was super easy to return. Getting the truck was a bit of a hassle/nightmare though.
Andrea L.The representative was very nice. The problem we had was with the reservation system. It's not well designed. I entered my driver's license with dashes, and that caused a conflict in the system. The user interface should specify to not include dashes or spaces nor accept an entry that does. It took a call to customer service to resolve.
RICHARD F.Terrible experience was supposed to have a 24/7 truck share and pick up the truck at 7 am. Truck share apparently was not available for that truck but I was never notified or called about this so I got there at 7 am and had to find out from a customer service representative that it did not have 24/7 truck share and that I would have to wait until 10 am to pick up the truck. Went back at 10 am and when no one opened it up I had to call the number finally got someone to show up at 10:30 who did not know how to run technology very well finally got the truck at 10:50. 4 HOURS AFTER MY SELECTED PICKUP TIME……. That is ridiculous!
SAMUEL C.The owner was not there. I had to use the 24/7 option to get my vehicle. The owner was helpful on the phone, but still inconvenient.
Patrick S.General public client's need to have a Customer service area to do normal business with excellent resources in place. This is the 21st century some things are expected from a business company. COVID-19 is not a legitimate excuse.
james S.The employee was two and a half hours late for us to pick up our uhaul. We were put behind by that long which made it so we were unloading in the dark. The rep tried to say I was pregnant and mean. He argued with me as to why he can't check us in to get the uhaul. He started to yell at us for absolutely no reason! What you can do better is have a good employee show up on time and not insult your customers! Also don't give them a uhaul with a 1/4 tank of gas so they have to go 4.5 miles out of their way to find a gas station to fill it so they can even leave town. I got charged for that extra 9 miles because of that!
Vernon D.Uhaul app sucks. It's amazing how life was normal before covid. Had more issues with app then anything.
Anthony W.truck bed had dust and small debris, cab of truck was clean
robert C.Easy drop off
Bobbi R.The lock didn't work as we did the pickup via the app, was way too hard to open- you had to actually have some sort of "hard" tool to open it because it didn't open with just your hands/fingers. The app didn't show the picture of the damage of the vehicle as it was supposed to. The floor behind the seats had a dirty Kleenex and a grimy pair of sunglasses laying there.
Thomas L.Make picking up the rental easier. There was no one there to help us! It took us almost 1 hour for the check in process and figuring out how to get the keys!
Kassandra F.Amazing customer service and quick to respond!
Jacob B.