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KIMBERLY M
Customer Reviews for Freight Patrol LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We waited over an hour for the lady to come to release the U-Haul to us. And we did reserve the U-Haul the day before. so we ended up calling U-Haul themselves and they checked us in to a truck. The lady did arrive after everybody was checked in with the lady on the phone. The keys are in the wrong box had a search for the keys, I would never recommend this area again. It was located in Airport Rd., Watertown, WI.
Ryan RLocation was a run down storage building. No representative. Had to do transaction/pickup over the phone. Lot of junk/debris. All gravel.
Joe BExcellent service from Bob. He took him time explaining the agreement and driving details. Hay, give him a raise. PS: I'm not related to Bob.
Richard CThe auto check in procedure was slow but that might have been my fault.
Derek KWhen I picked up the truck there was 1/8 of a tank of gas. When I returned it, before the return time, I had only gone 20 miles. I was charged $8.50 for gas. I have pics of fuel level before and after. I was charged $25 cleaning fee. There was nothing to clean. I have pics of that too. This isn't the first time I've used this place but it will be the last. A joke and a huge hassle since nobody is ever there in person.
Natalie BI signed up online on Saturday, February 1st. I checked off that I would check in at the counter. However, no one was working at the pickup point. There was a sign on the door with a phone # to call someone, which I did. That person told me he no longer was responsible for the Watertown area and hung up on me. I called another # on the sign and the person who answered the phone had a neighbor come over who got me a key to one of the trucks. However, his semi tractor was blocking the driveway so he had to move it before I could leave. Then, at about 2 PM someone from U-Haul called me and told me the truck would be reported as a stolen truck in 5 minutes, then they hung up on me. It was not a good experience, wish I would have gone to Penske in Watertown
Terry ZReserved a dolly but it wasn't there. When we called the phone number for the location, the person answering had no idea where one was and didn't seem interested in finding out.
Cory CRented U-Haul trucks several times from Freight Patrol and will rent again next time. Well maintained trucks and great service.
Rob MThe place is very dirty, even sketchy looking. At first I thought I was at a junk yard. The truck I rented wa backed up into weeds and a tree, with a semi parked in front so I couldn't get to it. I waited an hour for someone to move truck and finally went home. The guy from uhauls regional office (Mike - I think - he was great) finally called me back to go get it asap because the location said they had no where else to park the semi. What should have been a thirty- minute pickup took about 3 hours from start to finish.
Thaddeus NNo one there but empty trucks
SUSAN AJust liked that it was near new home but sketchy looking
TEPHANIE LVehicle was clean, price was affordable, no hidden charges, I would definitely use U-haul in the future.
LONNIE FCheck engine light was on with the equipment not ready to go. Friendly staff however ( saved what would have been a really bad experience).
CODY CExcellent customer service
GREGORY SNo enough space to park the trucks, too many cars. No personal was there.
David MSaftey chains were worn out/ one chain link broke in less than 50 miles. One brake light was out for our entire rental. I had intended to check these things but was rushed.
BENTON Veveryone here is great! super easy to work with, recommend very highly!!
Aaron GThis was an awful experience. I will definitely be in touch
Christina BYes I would. I know I put less miles on than I thought. I was so happy with them.
TRUDY NDon't break the box and damage customers belongings. Have better communication. Maintain the property better.
Levi SDidn't have the equipment I reserved for the time I had put. Had to wait an hour to even get the equipment and when we did pick up finally the lady was all rude and not happy. Even charged me more than what i was quoted. Will not go here again.
Marta SThe lot was small and crowded. The attendant on the phone seemed indifferent. We had to push the trailer into space by hand ourselves.
Jane CCustomer service with Brittany was a redeeming factor of the Watertown facility. Road-side drop off of the truck w/ trailer was a but tenuous. They need more dedicated drop-off space.
John lGreat service! Very personable staff. Easy transaction.
Kurtis LI drove 35 miles. I put 20$ in the tank and for some reason there was a surcharge of 90$ saying I didn't have gas. I find it so hard to believe.
Abraham JThey had problems with the computer and ended up having the wrong trailer serial number recorded
Ricky KThere was a trailer attached to our truck that we did not order. The keys were not in container #1 like the application had stated for mobile check in. It was in container #3. It took 34 minutes to check in due to application errors - please fix the mobile app as soon as possible. My time is valuable. I was not happy that it was wasted, even going through a mobile application for convenience that turned out to be not-so-convenient. We ended up getting charged for the extra mileage and the extra gas to go out of our way to pick up said truck, even though we were told that we wouldn't be charged for that, and were charged the same amount per mile as the truck originally quoted for the Columbus location - at $1 per mile. The starting gas was not correct at 1/2 a tank. It was on 7/8 of a tank. It is not that hard to read a fuel gauge. My 14 year old kid could even tell how to read it. Even though we had the truck booked out in advance, the company decided to wait until the night before the big move out date to tell us we had to travel to the next town over because the other truck was for local transportation only which added to our stress and was severely inconvenient. We will never be using UHAUL again. We will be telling the entire world to steer clear of this business, up until the last breath that I have. Somebody needs to make this right.
Curtis BI love this truck. It comes in handy for moving stuff from my home to my storage unit. Even when moving to another apartment or city, I feel very happy with U-Haul ⭐⭐⭐⭐⭐
Daniel VIt was close to were I live so it’s convenient
Mark HWe dropped off at night time. I didn't have my uhaul for the time I had rented it for. Tried to call them no answer.
Marsha HNot much room to park
Thomas BNothing. The gut was very helpful. Explained everything over and above
Lisa LGet a bigger location
Ann OOn the website it stated that this location was open Sunday from 9-12 and then Monday was 10-3. Since my husband was the only one on there to drive we returned Sunday since he would be at work on Monday. No one was there and it stated on the door that it was closed on Sunday along with that it was a reservation/appointment location only, not what the website stated at all. It was a muddy mess all over the place out there. We did not expect that and thankfully didn't get mud all over our 2023 truck. I would have been highly disappointed if we showed up there to get a trailer as they were in the mud and then would have to get them out, although maybe if you had an appointment it would have been moved into the driveway instead.
Benjamen HMy decision to rent the trailer was at the last minute. I can not express how helpful the gentleman was that helped me or to the fact he was such a wonderful person. I can't thank him enough for helping out when he was already so busy with snow removal. Thank you!!!
Ann GTHE madison u-HAUL WAS GOOD THE WATER TOWN LOCATION WAS SUB STANDARD DIDNT EVEN HAVE A BATHROM.
Don PRun down crowded location. The address was different that shown in app and there was no easy way to drop off the trailer
Michael FWindshield was cracked.
Thomas WIt was not that easy to just pick up the truck, the app is a pain. The truck was very dirty and the packing blankets were thrown in a ball:( We cleaned the truck and shook and folded the blankets in a nice pile so the next people would be happy with their experience.
Timothy RI reserved online and did the prerental stuff ie downloading copies of my license I had declined the rental insurance but when I got to rental spot the owner redid my info and charged for the insurance I'm not happy about that.
KYLE EThis location was nice. Person was helpful. The was barely any room to put anymore trailers and stuff parked on the road. I did like that they had almost every trailer option. That will be nice for the future.
Justin LSite was not inviting
Dale TIf the container is going to be late after you announced the arrival window, Keep the customer accurately informed. It was two days late with changing arrival windows that kept us on standby and guessing when we could unload. Too many phone calls initiated by the customer being told to call the contractor. The contractor said it would be delivered and then turned off his phone. It wasn't delivered that day. Another day wasted sitting around waiting to see if "this was the day."
There was no one on site and U-Haul ap was not working. I had no idea what trailer to take or if I had to do anything else.
Steven WNo one around. Even during regular business hours.
eric dThe local people in WI did not register the ubox return when I dropped it off .. I got billed another 89 dollars when I found out (from the auto bill I did not ask for) ... they finally registered it and I did not get credited my 89. I am calling them (again) and if you don't credit me I'm going to dispute the charge with the credit card. There was a hole in the side of the ubox when it arrived (looked like a fork lift). I had my own insurance but that sucked. Your finding a trailer was ridiculous and I finally had to go half way across phoenix to actually get the trailer I reserved after multiple mess-ups by your various call centers.
JOHN MBe honest don't over charge people 20 a day means 20 a day not 270 for 6 days
Mark MWhen someone's going to a different state, moving, make sure upon pick up the customer knows exact drop off location. Otherwise both pick up and drop off locations people were very pleasant. Thank you very much
Brenda GPick up and drop off locations closer in Johnson creek. This location was filled with mud, and uneve. Ground. When I went back to pick up my car, it was blocked in with uhaul vehicles.
Cynthia HI waited 40 min for someone to show up to get the truck, the truck ran fine but wasnt cleaned at all
jared jMake sure that nothing is broken and the truck is actually clean. Not try and hide the broken things for the next person to experience.
Shaun FClean vehicles out.
Crystal HLocation was a pigsty syringe on the ground right by the drop boxes key wasn't in the Dropbox waited two hours to get into the truck was overcharged had horrible experience with customer service
Jason JThe three times I have dropped off equipment thre, no one has been around.
terry vThis place is not very convenient. The person who helped me was very nice and professional.
Brian CThere was less than a 1/4 tank of gas, which isn't a big deal because you have to stop to put gas in at some point, but it is usually full or close to. Thesefore, when you are driving a far distance and didn't plan on it right away its a little frustrating. Also, pick up wasn't as smooth ad other times I have rented and so overall I would just rate it the experience as okay.
Adam CBob was amazing! He helped me get the car hauler off the truck. He was able to give me great advise for people to help unload my truck. He asked how my drive was and if there was anything he could help with! AMAZING SERVICE!!!
tracey jWe had a hard time getting the keys from the people working as the couldn't hear us knocking over their music. The truck was nearly out of gas when we picked it up. We did not get the dolly we paid for (utilities when we asked for appliance). The ramp did not work well. The clvehicle could not go over 45 miles per hour easily and wouldn't go above 55 at all. I will look for a different rental location in the future.
Steffen SThis location is close to me and convenient. The place is rough, but they had good customer service.
Aari RNo. It looked like a repair shop and we didn't even want to pick up from there. The original request was Ft. Atkinson. Once we picked up 26' truck, the truck shook and felt like it was going to fall apart.
Stan PWe were screwed over by this owner. We first ordered a one way that included 50 miles. He convinced us to change to a round-trip, which was closer to 100 miles. He wanted his truck back in his lot. Didn't care what was best for the customer. We used this second option, and paid for the 90+ miles we used. We also were charged for 40+ additional miles based on the first order he said would be canceled. No one from his business or UHaul has been willing to help or even communicate with us. We are doing our best to discourage anyone from using this franchise. There are other options in our community.
Brian MI would have the owner of this UHaul location not park semis in their parking area blocking the driveway. I could not park in their parking lot and had to park the UHaul on the road! It was not very well lighting up the area at night. There was another person that reserved a UHaul and couldn't get their UHaul because the semis parked their truck in. They were really frustrated! It was like a used car lot with vehicles parked all over the property. I also had to call the main UHaul phone number to let UHaul know that I couldn't park in their parking lot. I had to wait over 20 minutes on hold after a long day moving my daughter and son-in-law into their new house! I couldn't take clear pictures to check in the UHaul truck because there were no lights in the front of the rental place because I had to park in the road! Dropping the UHaul off at this location was a very frustrating experience!
Tim BNice truck, well maintained. Easy loading and unloading.
Shawn SI put stuff in my pod but was not done loading it. I made sure I was going to be able to get into my pod because I had it for a week before it was going to ship. I come on Labor day and can't assess my pod as it was wrapped and made ready to ship. It was parked so I could not open to get in it , the doors were blocked. So I had to reschedule my shipping. Than I was one day over for my rent so you wanted to charge mw for another month for something that was not my fault and I had to call to get this fixed and still don't know if it is.
AARON PClean up the location a bit.
James L