Customer Reviews for Freight Patrol LLC
(U-Haul Neighborhood Dealer)

265 reviews

2032 Airport Rd   Watertown, WI 53094

(920) 261-6550

Office Hours

  • Mon-Fri: 8:30 am–3 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(920) 261-6550

2032 Airport Rd
Watertown, WI 53094

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–3 pm
  • Sat-Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don’t break the box and damage customers belongings. Have better communication. Maintain the property better.

Levi S 
Rating:
3.0

Customer did not leave a comment.

Chad A 
Rating:
2.0

Didn’t have the equipment I reserved for the time I had put. Had to wait an hour to even get the equipment and when we did pick up finally the lady was all rude and not happy. Even charged me more than what i was quoted. Will not go here again.

Marta S 
Rating:
3.0

The lot was small and crowded. The attendant on the phone seemed indifferent. We had to push the trailer into space by hand ourselves.

Jane C 
Rating:
3.0

Customer service with Brittany was a redeeming factor of the Watertown facility. Road-side drop off of the truck w/ trailer was a but tenuous. They need more dedicated drop-off space.

John l 
Rating:
5.0

Great service! Very personable staff. Easy transaction.

Kurtis L 
Rating:
2.0

Customer did not leave a comment.

Sarah R 
Rating:
5.0

Customer did not leave a comment.

kathleen k 
Rating:
2.0

I drove 35 miles. I put 20$ in the tank and for some reason there was a surcharge of 90$ saying I didn't have gas. I find it so hard to believe.

Abraham J 
Rating:
3.0

They had problems with the computer and ended up having the wrong trailer serial number recorded

Ricky K 
Rating:
1.0

There was a trailer attached to our truck that we did not order. The keys were not in container #1 like the application had stated for mobile check in. It was in container #3. It took 34 minutes to check in due to application errors - please fix the mobile app as soon as possible. My time is valuable. I was not happy that it was wasted, even going through a mobile application for convenience that turned out to be not-so-convenient. We ended up getting charged for the extra mileage and the extra gas to go out of our way to pick up said truck, even though we were told that we wouldn't be charged for that, and were charged the same amount per mile as the truck originally quoted for the Columbus location - at $1 per mile. The starting gas was not correct at 1/2 a tank. It was on 7/8 of a tank. It is not that hard to read a fuel gauge. My 14 year old kid could even tell how to read it. Even though we had the truck booked out in advance, the company decided to wait until the night before the big move out date to tell us we had to travel to the next town over because the other truck was for local transportation only which added to our stress and was severely inconvenient. We will never be using UHAUL again. We will be telling the entire world to steer clear of this business, up until the last breath that I have. Somebody needs to make this right.

Curtis B 
Rating:
3.0

Customer did not leave a comment.

Leah S 
Rating:
5.0

I love this truck. It comes in handy for moving stuff from my home to my storage unit. Even when moving to another apartment or city, I feel very happy with U-Haul 😘🙂🙂⭐⭐⭐⭐⭐

Daniel V 
Rating:
3.0

It was close to were I live so it’s convenient

Mark H 
Rating:
3.0

Customer did not leave a comment.

Ryan M 
Rating:
3.0

We dropped off at night time. I didn't have my uhaul for the time I had rented it for. Tried to call them no answer.

Marsha H 
Rating:
3.0

Not much room to park

Thomas B 
Rating:
5.0

Nothing. The gut was very helpful. Explained everything over and above

Lisa L 
Rating:
2.0

Get a bigger location

Ann O 
Rating:
1.0

On the website it stated that this location was open Sunday from 9-12 and then Monday was 10-3. Since my husband was the only one on there to drive we returned Sunday since he would be at work on Monday. No one was there and it stated on the door that it was closed on Sunday along with that it was a reservation/appointment location only, not what the website stated at all. It was a muddy mess all over the place out there. We did not expect that and thankfully didn't get mud all over our 2023 truck. I would have been highly disappointed if we showed up there to get a trailer as they were in the mud and then would have to get them out, although maybe if you had an appointment it would have been moved into the driveway instead.

Benjamen H 
Rating:
5.0

My decision to rent the trailer was at the last minute. I can not express how helpful the gentleman was that helped me or to the fact he was such a wonderful person. I can't thank him enough for helping out when he was already so busy with snow removal. Thank you!!!

Ann G 
Rating:
2.0

THE madison u-HAUL WAS GOOD THE WATER TOWN LOCATION WAS SUB STANDARD DIDNT EVEN HAVE A BATHROM.

Don P 
Rating:
1.0

Run down crowded location. The address was different that shown in app and there was no easy way to drop off the trailer

Michael F 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
1.0

Customer did not leave a comment.

Joel W 
Rating:
4.0

Windshield was cracked.

Thomas W 
Rating:
3.0

It was not that easy to just pick up the truck, the app is a pain. The truck was very dirty and the packing blankets were thrown in a ball:( We cleaned the truck and shook and folded the blankets in a nice pile so the next people would be happy with their experience.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

Colton W 
Rating:
4.0

Customer did not leave a comment.

Walt C 
Rating:
5.0

Customer did not leave a comment.

Moises C 
Rating:
4.0

Customer did not leave a comment.

stacey g 
Rating:
3.0

I reserved online and did the prerental stuff ie downloading copies of my license I had declined the rental insurance but when I got to rental spot the owner redid my info and charged for the insurance I'm not happy about that.

KYLE E 
Rating:
5.0

Customer did not leave a comment.

Dave F 
Rating:
3.0

This location was nice. Person was helpful. The was barely any room to put anymore trailers and stuff parked on the road. I did like that they had almost every trailer option. That will be nice for the future.

Justin L 
Rating:
3.0

Site was not inviting

Dale T 
Rating:
4.0

Customer did not leave a comment.

Bret S 
Rating:
1.0

If the container is going to be late after you announced the arrival window, Keep the customer accurately informed. It was two days late with changing arrival windows that kept us on standby and guessing when we could unload. Too many phone calls initiated by the customer being told to call the contractor. The contractor said it would be delivered and then turned off his phone. It wasn't delivered that day. Another day wasted sitting around waiting to see if "this was the day."

Rating:
1.0

There was no one on site and U-Haul ap was not working. I had no idea what trailer to take or if I had to do anything else.

Steven W 
Rating:
3.0

No one around. Even during regular business hours.

eric d 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
3.0

Customer did not leave a comment.

Scott S 
Rating:
1.0

The local people in WI did not register the ubox return when I dropped it off .. I got billed another 89 dollars when I found out (from the auto bill I did not ask for) ... they finally registered it and I did not get credited my 89. I am calling them (again) and if you don't credit me I'm going to dispute the charge with the credit card. There was a hole in the side of the ubox when it arrived (looked like a fork lift). I had my own insurance but that sucked. Your finding a trailer was ridiculous and I finally had to go half way across phoenix to actually get the trailer I reserved after multiple mess-ups by your various call centers.

JOHN M 
Rating:
1.0

Be honest don't over charge people 20 a day means 20 a day not 270 for 6 days

Mark M 
Rating:
5.0

When someone's going to a different state, moving, make sure upon pick up the customer knows exact drop off location. Otherwise both pick up and drop off locations people were very pleasant. Thank you very much

Brenda G 
Rating:
3.0

Customer did not leave a comment.

david l 
Rating:
3.0

Customer did not leave a comment.

Justin k 
Rating:
1.0

Pick up and drop off locations closer in Johnson creek. This location was filled with mud, and uneve. Ground. When I went back to pick up my car, it was blocked in with uhaul vehicles.

Cynthia H 
Rating:
1.0

I waited 40 min for someone to show up to get the truck, the truck ran fine but wasnt cleaned at all

jared j 
Rating:
2.0

Make sure that nothing is broken and the truck is actually clean. Not try and hide the broken things for the next person to experience.

Shaun F 
Rating:
2.0

Customer did not leave a comment.

Robert H 
Rating:
2.0

Clean vehicles out.

Crystal H 
Rating:
1.0

Location was a pigsty syringe on the ground right by the drop boxes key wasn't in the Dropbox waited two hours to get into the truck was overcharged had horrible experience with customer service

Jason J 
Rating:
3.0

The three times I have dropped off equipment thre, no one has been around.

terry v 
Rating:
2.0

This place is not very convenient. The person who helped me was very nice and professional.

Brian C 
Rating:
3.0

Customer did not leave a comment.

ROBERT K 
Rating:
3.0

There was less than a 1/4 tank of gas, which isn't a big deal because you have to stop to put gas in at some point, but it is usually full or close to. Thesefore, when you are driving a far distance and didn't plan on it right away its a little frustrating. Also, pick up wasn't as smooth ad other times I have rented and so overall I would just rate it the experience as okay.

Adam C 
Rating:
5.0

Bob was amazing! He helped me get the car hauler off the truck. He was able to give me great advise for people to help unload my truck. He asked how my drive was and if there was anything he could help with! AMAZING SERVICE!!!

tracey j 
Rating:
5.0

Customer did not leave a comment.

Sharon G 
Rating:
1.0

We had a hard time getting the keys from the people working as the couldn’t hear us knocking over their music. The truck was nearly out of gas when we picked it up. We did not get the dolly we paid for (utilities when we asked for appliance). The ramp did not work well. The clvehicle could not go over 45 miles per hour easily and wouldn’t go above 55 at all. I will look for a different rental location in the future.

Steffen S 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
2.0

This location is close to me and convenient. The place is rough, but they had good customer service.

Aari R 
Rating:
2.0

No. It looked like a repair shop and we didn't even want to pick up from there. The original request was Ft. Atkinson. Once we picked up 26' truck, the truck shook and felt like it was going to fall apart.

Stan P 
Rating:
1.0

We were screwed over by this owner. We first ordered a one way that included 50 miles. He convinced us to change to a round-trip, which was closer to 100 miles. He wanted his truck back in his lot. Didn't care what was best for the customer. We used this second option, and paid for the 90+ miles we used. We also were charged for 40+ additional miles based on the first order he said would be canceled. No one from his business or UHaul has been willing to help or even communicate with us. We are doing our best to discourage anyone from using this franchise. There are other options in our community.

Brian M 
Rating:
3.0

Customer did not leave a comment.

Marc L 
Rating:
1.0

I would have the owner of this UHaul location not park semis in their parking area blocking the driveway. I could not park in their parking lot and had to park the UHaul on the road! It was not very well lighting up the area at night. There was another person that reserved a UHaul and couldn't get their UHaul because the semis parked their truck in. They were really frustrated! It was like a used car lot with vehicles parked all over the property. I also had to call the main UHaul phone number to let UHaul know that I couldn't park in their parking lot. I had to wait over 20 minutes on hold after a long day moving my daughter and son-in-law into their new house! I couldn't take clear pictures to check in the UHaul truck because there were no lights in the front of the rental place because I had to park in the road! Dropping the UHaul off at this location was a very frustrating experience!

Tim B 
Rating:
5.0

Customer did not leave a comment.

Amanda C 
Rating:
4.0

Nice truck, well maintained. Easy loading and unloading.

Shawn S 
Rating:
5.0

Customer did not leave a comment.

Aaron G 
Rating:
1.0

I put stuff in my pod but was not done loading it. I made sure I was going to be able to get into my pod because I had it for a week before it was going to ship. I come on Labor day and can't assess my pod as it was wrapped and made ready to ship. It was parked so I could not open to get in it , the doors were blocked. So I had to reschedule my shipping. Than I was one day over for my rent so you wanted to charge mw for another month for something that was not my fault and I had to call to get this fixed and still don't know if it is.

AARON P 
Rating:
3.0

Clean up the location a bit.

James L 
Rating:
3.0

Customer did not leave a comment.

Raphael H 
Rating:
1.0

Customer did not leave a comment.

SHASTINA S 
Rating:
2.0

Drop off process requires online form in a rural location with very LITTLE reception.

Jodi R 
Rating:
5.0

Customer did not leave a comment.

Brad W 
Rating:
5.0

Customer did not leave a comment.

Barb W 
Rating:
5.0

Unsure. We had a great last minute experience getting the truck to move our friend.

Bradley L 
Rating:
1.0

I read the other reviews about people not being there, so I called before I arrived to make sure that my rental was there. I was told that 2 people are gone, but my rental is ready for pickup and that someone will be there to help me. However, I arrived to an unlocked door with the lights off and no one in the shop or office. What a joke.

Levi S 
Rating:
2.0

Didn’t have the size truck we requested, everyone there seemed really stressed and disorganized, but were apologetic at least…we still got a truck and we’re able to get everything done.

Leonard K 
Rating:
5.0

Great Vendor - professional and communicative.

Jerry A 
Rating:
1.0

No WIFI. Poor cell reception area. App was not easy to use and attendant had to call a representative to complete the transaction over the phone

Larry W 
Rating:
5.0

I was charged for blankets, I never recived blankets.

joshua k 
Rating:
4.0

No where did we see in contract refilling car with gas nor were we told. The people at this location were very accommodating as we originally were picking up in Lake Mills and were told by uhaul it was registered incorrectly. When we called uhaul we were cut off and when we called back it said it was a45 minute wait time. My daughter eventually contacted some one in Lake Mills with a post on Facebook but we were already on our way to Watertown to get truck. Overall a very stressful experience

Dennis H 
Rating:
5.0

Customer did not leave a comment.

Bradley L 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
3.0

Customer did not leave a comment.

Ann O 
Rating:
5.0

Customer did not leave a comment.

SHAWN S 
Rating:
3.0

Making sure that there is an actually truck at the location before paying for my order.

Ethan E 
Rating:
4.0

Location difficult to find. Other than that it was a great experience.

Kathleen P 
Rating:
4.0

UHaul wanted us to go to a different location farther away, but this location was able to take care of it for us. I'm not sure why I wasn't able to choose this location myself--we were automatically assigned to the location that was further away.

Rachel I 
Rating:
3.0

Had to park the truck on the side of the road. Very poor internet connection not just by us, but another customer. Made checkout long and tedious.

Mark M 
Rating:
3.0

I dropped the truck off after hours and called the number on the contract the gentleman was friendly and thanked me for choosing U-Haul

John W 
Rating:
5.0

Went out of there way to help us with it.

Laura R 
Rating:
5.0

Customer did not leave a comment.

Jason P 
Rating:
3.0

Customer did not leave a comment.

Bryan O 
Rating:
5.0

Customer did not leave a comment.

tresa E 
Rating:
3.0

Customer did not leave a comment.

John E 
Rating:
4.0

Staff was very helpful. My pickup time was 10am but there wasn't an attendant onsite until 10:0am…

JOSEPH W 
Rating:
2.0

Trailer was broken. Please fix it. It was leaning and rubbing on the right wheel.

amy b 
Rating:
3.0

What kind of company let's people reserve more equipment than they have available? What kind of insanity must you possess to let someone believe they have a truck ready for them but have no intention of having one ready? I had to drive an extra 3+ hours.

Derek S 
Rating:
1.0

This location was filthy and felt like a place out of a horror movie. I would never want to drop off a truck there after dark and never alone.

William M 
No reviews have been submitted for this location.

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