Trailer Rental & Towing in Visalia, CA at Central Valley Collision Repair

The truck bead was lined with oil or something like that. And asphalt and grease in the bed of the truck.

Friendly and fast. I was prepared for a complicated process and a long wait since that was the experience I had 2 years ago at another location. This was quite the opposite.

Make sure windshield & inside the back is clean.

Na

This was a total nightmare pickup. I picked up two 15' trucks. One had a tow dolly, one had an auto trailer. The 16 yr old employee behind the counter was slow and I was always wondering if he knew what he was doing. It took over an hour to check us in for each truck. We were the ONLY customers! We FINALLY went out back to get the trucks and inspect. We drive out of a very small exit, partly covered by a dumpster. I was very nervous about this. After we got to street, my husband wanted to check lights etc before we drove away. Luckilly he did, one light on my trailer was out. So he left, since we had 6 guys waiting at our house. At this point we are going on almost 2 HOURS!! I go in and tell this kid, he looks and says we will have to trade it out. I said can you please make it quick since we are now at the 2 hr mark!! So he says he issued a credit to my credit card and will recharge the card for a whole new contract. I said NO you cannot do that, it will reject it! It will see the same charge three times (2 charges + 1 credit) for the same amount. He said oh no, don't worry. It will be fine, I said NO don't do it, just switch out the trailer!! He said it was too late. So OF COURSE my card rejected it. There goes $1250 of airline miles!! IDIOT!! I put it on another card - but NO MILES. Then he is confused about something and call some one whom I had not laid eyes on up to that point (I saw no other employee) He asked this guy if he was able to trade out trailer and this guy says oh yeah you could have done that...I told him that!! I was absolutely fumed at this point. We are at about the 3 hour mark when I drive away. OH I also had to ask for wiper fluid for my husbands truck since it was out and the truck windows were filthy. He went into a back room and brought a half of a container of wiper fluid and gave me that. That was nice - but dont they check all that BEFORE I rent!!?? I have rented multiple times from UHaul and never had this bad of an experience. I requested to pick up at different location close to this shop - but was informed I had to go here. I cannot recommend any one use this place at all!! I did not feel confident in the employee, and the amount of time it took was insane.

My experience was a good one.

Open at 7 am and stay little later then noon on Saturday

Nothing. The particular uhaul staff here are terrific folks. Friendly and helpful. Best staff in Visalia for uhaul by far.

Get rid of the employee named Felicia. She screwed up and didn't include the insurance in my contract - then said that I had call customer service to get the insurance added. So after I was on the line for 45 minutes with them, the Traffic department called her to fix the problem -- and then left them on hold until they finally hung up. Then she lied to her manager, saying she'd been on with Traffic for 2 hours to no avail. The worst so-called customer service I've ever gotten anywhere, anytime!!

very friendly, no problems

I had a blow out on a tire because of poor maintenance. The tire was from 2012. I waited in the heat for 2 1/2 hours for someone to come change the tire. Paso Robles was 18 miles away and has 3-4 Uhaul locations, but you had someone come from Avenal. The original location entered the mileage incorrectly and realized it as we were going over the truck, he said he would correct it in the system, but when I returned the truck I had issues due to the wrong mileage.