Excellent customer service!!
Jamal B.
Heroes Sports Cards
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Qimmah N.Again Everything was above what I expected
LEO K.I had reserved 48 blankets along with the truck, but none were provided. I had to drive to a U-Haul store at a different location to get blankets. Lack of Sunday hours is also inconvenient.
Scott P.The man who completed my transaction was awful. He was irritated from the moment I walked into the door, mumbled under his breath, and was very cold and unwelcoming. When I asked about the $50 reservation guarantee since I was sent to this location from another one, he got more irritated and said it was the responsibility of the other location. He then called a “local U-Haul rep†by the name of Paul Parten, who said I didn't qualify for the discount. I was tired and frustrated by getting the run around from him and the previous location, so when I asked what else he could do about a discount, he got an attitude, accused me of yelling when I gave up and asked “can I please just get the truck?†He would not proceed with the transaction until I literally whispered “Can I please just get the truck?†In which he asked for my license again, even though I had held it out before and he wouldn't take it. I have never experienced someone so rude and annoyed by a customer. I wouldn't recommend U-Haul as a whole, but if you must, I more strongly don't recommend you rent from this location. Give someone else more deserving your money for a truck. Also, unrelated to U-Haul, this business is overcrowded with stuff and is a pain to walk around inside.
Rachel S.