Took an hour to for app to accept my driver's license. In the end had to call up customer services to sort the issue. Then app wouldn't work to end the rental so had to call customer services again. Incredibly frustrating, the whole process too and extra hour and half of standing by the van in waiting for thebapp
Kaitlin F
James Bay Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8T1C6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Fix your app! The scanner doesn't work. It took me 30 min to get the picture of my drivers license figured out. Actually Rick (Super forthcoming and helpful, great guy), helped me and did it through his phone. Fix your app. This has been a problem for a while now.
Paula HThe developing team needs to fix the app when picking up the truck and submitting the license photos. In my case, the app didn't recognize the back of my license, even when it was a clear shot of it. I tried many different angles and positions, but the app kept showing an error even when it recognized the bar code. I lost 30 valuable minutes dealing with the last step of the app. But then I tried the help chat which was asking me for more information that I didn't have. The person from the chat wasn't giving me any possible help options. This is the first time I have rented a U-Haul and I am not renting one again. It was a very stressing experience.
Marco NThe app and website are not user-friendly. Location doesn't work on Android phones, the pickup process is very confusing and time-consuming. Waiting time for customer service after business hours is ridiculously long.
Ranyere XOver priced. Confusing. Unclear instructions.
Kayla W