When I checked in for my 10' truck reservation, the man told me he accidentally rented my truck to someone else, so he would give me the 15' truck for the same price as a 10". I stood there and waited for him to apply the discount for 30 minutes. He could not get the discount to apply to the computer. I told him I had to go, due to movers waiting on me. Since I didn't prepay the movers, they told me if I wasn't there in 5 minutes they would have to leave. He told me he had to get the info into the computer before he gave me the keys, but it was taking so long, he finally let me leave. When I got to my destination, the movers had left and I had to spend 1 hour trying to find new movers, which cost me more and messed up the whole timing of my day. The truck was dirty and had coffee spilled all over it. The driver-side door did not close easily and I had to get a man's strength to fully close it every time I opened it. I would like to get the $50 guarantee discount on this reservation since I didn't get what I reserved and for having to wait there so long. I never wanted a 15' truck in the first place. It is too hard for me to drive.
BRENDA M.
A1 Vinyl
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tulsa, OK 74146
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
make it cheaper it's just an old ass truck
Aleecia C.there weren't many vehicles to choose from but overall good experience
Kara S.The only issue I had was the rear right tire was losing air, but outside of that, the truck was great.
Noe G.Friendly and accommodating!
Lisa R.