Very easy to drop off. The lady got my name and the trailer # and then told me where to drop it in the back of the storage units, popped open the security gate and I was able to easily drop in the back area and leave. Simple.Andrea H.
Trailer Rental & Towing in Traverse City, MI at Cass Road Self Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Traverse City, MI 49684
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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The app check-in process was super slow ---we wasted the first 20-30 minutes of our reservation just waiting to get approved. it was also inconvenient that we couldn't leave our other vehicle here while we used the truck.Megan P.
I received an email for online check in, completed everything- hooked up the trailer and left. Then uhaul was blowing up my phone because I was supposed to sign something so I had to go back. The lady was very nice but I would definitely recommend changing your emails/systems to ensure the renter knows. Also the trailer was full of spider webs inside when I picked it up.Monica S.
The truck NEEDS snow tires. Even going very slow, the truck fishtailed in minimal weather for northern michigan.Alexa S.
The computer program on the tablet used at check in failed. You should check/improve the reliability of your check in systems.Bob S.
Only thing that was a problem and under no control of the Uhaul rental place was that the parking lot was under 3+ inches of water. Husband had to wade through the water to the check in window.Rebecca B.
be open on time 9:10 am is not 9:00 am, if you are not early your late.Mark W.
Manager was polite, kind and professional. The entire process was simple and efficient. Thank you!William M.
This truck had dents and scratches everywhere. 116k miles and claimed to be 2018 model?Michael F.
No one is ever there. I was charged extra for dropping my truck here. I am beyond livid. I may just dispute my whole bill. Not one person shows up for work at this location. My truck sat all week with out being checked in I'm disgustedBeth C.
Limited inventory so call ahead. Excellent service.Jim B.
The truck has issues with steering and tow haul doesn't work right. It's squirly. Very hard to drive, had someone see if it was just me and they said no there's something not right with it.kathleen L.
We did a 24/7 truck share since the location wasn't open Sundays. Be aware that you need to arrive right on time to start the pickup process. We were late to pick up and the order was cancelled when we arrived, but Uhaul representatives over the phone were very friendly and helpful in changing our pickup time and getting us on the road. The self check-in and return were easy once we got our reservation worked out.Jessica G.
No problems at all.Amber S.
The U-Haul app for self service pick up and drop off is cumbersome process. If possible I would highly recommend using a location where a representative is available . Attempted to contact the 800 for assistance and was on hold for over 15 minutes. Would not do this again.Thomas K.
Key was hard to remove from truck. Computer was very slow to complete rental. Clerk said it was fault of uhaul's changes.Michial R.
Lower the ratesEdward H.
The clerk that checked me out is not very familiar with the weight restriction of the trucks. I found it interesting that I was more versed on where to find this information and how important it is to not over load a truck...Mitchell G.
Customer rep was awesome. I was from out of town and needed directions to local business and she provided easy to follow step by step directions. Thank you so much!Brian F.
They are top drawer service. They make you feel like family, This business should be used as a model for other to follow. They go above and beyond what the customer ask for. I give them 5 STARS...sharron E.
Customer service great; office lady knowledgable and helpful.Kenneth K.
Very super friendly staff. She's awesome!benjamin O.
The ramp was covered in mud and I had to clean it when I got to my house. There was a pool of nasty brown water in the moms attic I had to clean up with a towel then throw the towel away. The cargo area of the truck reeked of cigarette smoke, I had to air it out before I loaded any of my belongings.Tyler M.
The facility was closed earlier than was posted and I had to leave the truck on the property and drop the keys in the drop box.Mark A.
The truck had a strong odor in the cargo and the floor board was duct taped togetherAndrew W.