Customer Reviews for Cass Road Self Storage
(Distribuidor de U-Haul del vecindario)

357 comentarios

2620 Cass Rd   Traverse City, MI 49684
(S Of Airport Rd)

(231) 947-8070

Location Hours

  • Lun. - vie.: 9 a. m. - 1 p. m.
  • Sáb. - dom.: cerrado

Services at this Location:

Contáctanos

(231) 947-8070

2620 Cass Rd
Traverse City, MI 49684
(S Of Airport Rd)

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 1 p. m.
  • Sáb. - dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD JAMES A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
3.0

Very easy to drop off. The lady got my name and the trailer # and then told me where to drop it in the back of the storage units, popped open the security gate and I was able to easily drop in the back area and leave. Simple.

Andrea H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy P. 
Clasificación:
3.0

The app check-in process was super slow ---we wasted the first 20-30 minutes of our reservation just waiting to get approved. it was also inconvenient that we couldn't leave our other vehicle here while we used the truck.

Megan P. 
Clasificación:
3.0

I received an email for online check in, completed everything- hooked up the trailer and left. Then uhaul was blowing up my phone because I was supposed to sign something so I had to go back. The lady was very nice but I would definitely recommend changing your emails/systems to ensure the renter knows. Also the trailer was full of spider webs inside when I picked it up.

Monica S. 
Clasificación:
5.0

The truck NEEDS snow tires. Even going very slow, the truck fishtailed in minimal weather for northern michigan.

Alexa S. 
Clasificación:
4.0

The computer program on the tablet used at check in failed. You should check/improve the reliability of your check in systems.

Bob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giorgio L. 
Clasificación:
4.0

Only thing that was a problem and under no control of the Uhaul rental place was that the parking lot was under 3+ inches of water. Husband had to wade through the water to the check in window.

Rebecca B. 
Clasificación:
3.0

be open on time 9:10 am is not 9:00 am, if you are not early your late.

Mark W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

Manager was polite, kind and professional. The entire process was simple and efficient. ¡Gracias!

William M. 
Clasificación:
5.0

This truck had dents and scratches everywhere. 116k miles and claimed to be 2018 model?

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick C. 
Clasificación:
1.0

No one is ever there. I was charged extra for dropping my truck here. I am beyond livid. I may just dispute my whole bill. Not one person shows up for work at this location. My truck sat all week with out being checked in I'm disgusted

Beth C. 
Clasificación:
5.0

Limited inventory so call ahead. Excellent service.

Jim B. 
Clasificación:
2.0

The truck has issues with steering and tow haul doesn't work right. It's squirly. Very hard to drive, had someone see if it was just me and they said no there's something not right with it.

kathleen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
4.0

We did a 24/7 truck share since the location wasn't open Sundays. Be aware that you need to arrive right on time to start the pickup process. We were late to pick up and the order was cancelled when we arrived, but Uhaul representatives over the phone were very friendly and helpful in changing our pickup time and getting us on the road. The self check-in and return were easy once we got our reservation worked out.

Jessica G. 
Clasificación:
5.0

No problems at all.

Amber S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lloyd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilmer W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
3.0

The U-Haul app for self service pick up and drop off is cumbersome process. If possible I would highly recommend using a location where a representative is available . Attempted to contact the 800 for assistance and was on hold for over 15 minutes. Would not do this again.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

Key was hard to remove from truck. Computer was very slow to complete rental. Clerk said it was fault of uhaul's changes.

Michial R. 
Clasificación:
3.0

Lower the rates

Edward H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald E. 
Clasificación:
4.0

The clerk that checked me out is not very familiar with the weight restriction of the trucks. I found it interesting that I was more versed on where to find this information and how important it is to not over load a truck...

Mitchell G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly R. 
Clasificación:
4.0

Customer rep was awesome. I was from out of town and needed directions to local business and she provided easy to follow step by step directions. Thank you so much!

Brian F. 
Clasificación:
5.0

They are top drawer service. They make you feel like family, This business should be used as a model for other to follow. They go above and beyond what the customer ask for. I give them 5 STARS...

sharron E. 
Clasificación:
5.0

Customer service great; office lady knowledgable and helpful.

Kenneth K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

william P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
5.0

Very super friendly staff. She's awesome!

benjamin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG L. 
Clasificación:
2.0

The ramp was covered in mud and I had to clean it when I got to my house. There was a pool of nasty brown water in the moms attic I had to clean up with a towel then throw the towel away. The cargo area of the truck reeked of cigarette smoke, I had to air it out before I loaded any of my belongings.

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale Z. 
Clasificación:
2.0

The facility was closed earlier than was posted and I had to leave the truck on the property and drop the keys in the drop box.

Mark A. 
Clasificación:
4.0

The truck had a strong odor in the cargo and the floor board was duct taped together

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard C. 
Clasificación:
3.0

There was no windshield scraper provided in the van. It was snowing quite heavily when I picked it up. I had to buy my own scraper for my 4-hour drive during a snow storm.

erika E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

Very nice people!

Nicholas F. 
Clasificación:
5.0

Very good service and professional throughout the process.

William C. 
Clasificación:
5.0

out standing people to work with. They sure make you feel like family. They went above what I expected. 5 stars are not enough.Then only place I would recommend to anyone..

sharron E. 
Clasificación:
5.0

It was fast, friendly, clean, and a new truck!!

Shelley N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shoshana S. 
Clasificación:
5.0

I have used this location twice in the last six months. Both times the service and friendliness was excellent.

Peter H. 
Clasificación:
5.0

I liked everything except the cost per mile You should offer a flat rate, maybe with the mileage option.

robert D. 
Clasificación:
2.0

Let us know welll before that the location has changed. It costs extra to get it form another location

AMBER W. 
Clasificación:
5.0

This is the 3rd time I've rented from this location...they are always quick and helpful.

Marc J. 
Clasificación:
1.0

Get rid of the clerk, very rude and unprofessional. She is doing the customer a favor! She was so bad she didn't even cash checks in a timely way, I was left wondering if I had paid the bill it took her so long. The buildings are old and in disrepair,

ERIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Z. 
Clasificación:
4.0

wiper blades were poor, all else OK

greg F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

No suggestions for improvement. The person who helped me was fantastic.

Stephen C. 
Clasificación:
5.0

Shannon was incredible in getting us our equipment -

Robert T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

blake G. 
Clasificación:
4.0

Please check this truck so that it does not happen to someone else again.

CONNIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
5.0

Every aspect of the rental was better than expected. I have shared with a few friends that if the need to rent a truck to talk to U-Haul. I was really pleased with the quality of the truck and its efficiency and fitness for use (quality)

robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

The manager was awesome !!! What she said is what happened unlike the packing store on Airport the week before

lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
5.0

We came in just as he was preparing to close. He was very pleasant and quickly did the inspection and handed me the receipt. The location is just around the corner from our destination and I will use this site again for the next move.

peter H. 
Clasificación:
5.0

No windshield wiper fluid and cab wasn't cleaned.

DAN E. 
Clasificación:
5.0

Very happy with our rental! Truck was very clean, ready on time, and the gentleman who helped us was wonderful. Would definitely recommend this UHaul pickup in Traverse City!

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
1.0

Spent 2 hours trying to get trailor lights working. Lady in the office said someone checked the lights the night before. Thought the problem was with my truck but ended up plugging into another trailor and lights worked. Then was sent to another store to pick up another trailor. Had to go pick up the car I was dollying after work all because someone couldn't do there job and properly inspect a trailor

alex H. 
Clasificación:
5.0

Very friendly and helpful - excellent service!

Lou C. 
Clasificación:
5.0

Your site showed a 5X10 which is what I wanted but when I got to the location they had none and had to move to a 6X12 which costed an additional $10.

greg K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
3.0

just dropped trailer off and drove away. Nice....

JOHN M. 
Clasificación:
5.0

Couldn't have been a better experience!

Gary K. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba