I've used this location twice. Twice I was charged for something that didn't occur. I even told the Pickup location to make sure they had their counts right because the prior time the drop off location fabricated a story on missing blankets. Sure enough, $40 charge for an unsubstantiated reason. Clearly U-Haul should not be operating with a location whose objective is to charge clients first even if it's fraudulent. I'm as honest as it gets and I'm convinced you have a fraudulent location. I won't use U-Haul again for this and it's ashamed for locations like the Rosemead location.
John H.
Postal Annex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thousand Oaks, CA 91360
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Customer Reviews
- 4.5 Average Customer Rating
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Extremely friendly and helpful. I appreciated their kindness, especially after a long move. They even came out to the parking lot to tell me where to park the vehicle instead of us driving around trying to find a “normal†parking spot.
Lisa Z.Air conditioning and Truck was not working. We waited for a about 10 minutes after a reservation time.
Richard E.Perfection - clean and full of gas 😉
Nancy R.Xxxxx
BRYAN M.