Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

229 reviews

816 E Thousand Oaks Bl   Thousand Oaks, CA 91360

(805) 728-1836

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(805) 728-1836

816 E Thousand Oaks Bl
Thousand Oaks, CA 91360

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

scott newmark 
Rating:
5.0

Customer did not leave a comment.

Alan Goldstein 
Rating:
5.0

My experience with this company has been an excellent five star rating

maria cipres 
Rating:
5.0

I had a wonderful experience! The attendance was professional, organized, and efficient. A very kind gentleman.

Cindy Sauer 
Rating:
4.0

Customer did not leave a comment.

christopher andaya 
Rating:
5.0

Customer did not leave a comment.

Sara Willey 
Rating:
5.0

Always kind

Catherine Castelazo 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
5.0

Our UHAUL truck was super easy to rent at an incredible price of just $19.95 per day. Our truck was ready at 9:00 AM sharp clean and gassed ready for use. Drop off the next morning was simple. Highly recommend this UHAUL rental service.

Melissa Kern 
Rating:
4.0

clean the vehicle between each customer use.

Monique Aingworth 
Rating:
5.0

This was the PERFECT rental. Everything worked as hoped for. I will be using this location again, for sure.

Grant Gower 
Rating:
5.0

Customer did not leave a comment.

Mandar Gori 
Rating:
5.0

Customer did not leave a comment.

Nguyen Jones 
Rating:
5.0

Customer did not leave a comment.

Heather Mowry 
Rating:
1.0

I’ve used this location twice. Twice I was charged for something that didn’t occur. I even told the Pickup location to make sure they had their counts right because the prior time the drop off location fabricated a story on missing blankets. Sure enough, $40 charge for an unsubstantiated reason. Clearly U-Haul should not be operating with a location whose objective is to charge clients first even if it’s fraudulent. I’m as honest as it gets and I’m convinced you have a fraudulent location. I won’t use U-Haul again for this and it’s ashamed for locations like the Rosemead location.

John Hageman 
Rating:
5.0

Extremely friendly and helpful. I appreciated their kindness, especially after a long move. They even came out to the parking lot to tell me where to park the vehicle instead of us driving around trying to find a “normal” parking spot.

Lisa Zajkowski 
Rating:
5.0

Customer did not leave a comment.

DARLENE BLALARK 
Rating:
1.0

Air conditioning and Truck was not working. We waited for a about 10 minutes after a reservation time.

Richard Elkins 
Rating:
5.0

Customer did not leave a comment.

Richard Powell 
Rating:
5.0

Perfection - clean and full of gas 😉

Nancy Radin 
Rating:
5.0

Customer did not leave a comment.

Arman Khodabakhshnejad 
Rating:
3.0

Xxxxx

BRYAN MEYERS 
Rating:
4.0

Customer did not leave a comment.

Jon Winston 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BOLTON 
Rating:
1.0

I would never refer l Uhaul to anyone! There are so many hidden fees and the car smelled like sweat! How is it logical for any business entity to charge someone 20 dollars on a car and then 20 more dollars additionally to use the car?! I will rather go out of my war to warn people not to use Uhaul for anything! I basically had to pay 55 dollars to pick up a couch that I was getting for free. Excellent way to get scammed! Horrible business!

Mahdia Alam 
Rating:
2.0

Took to long to pick up the equipment pushed back my timing. i’ve used other locations and have never had this issue

destiny cruz 
Rating:
5.0

Customer did not leave a comment.

Ned Gosaynie 
Rating:
5.0

easy pickup once you find the place!

Deb Lorier 
Rating:
5.0

A drop box possibly

LEA THOMPSON 
Rating:
5.0

The whole experience was quick and easy. Thank you to the employee who came outside and showed me where to correctly park the vehicle.

Emily Bolcik 
Rating:
5.0

Good

Daryoush Sabri 
Rating:
5.0

Other than the windshield being extremely dirty the van was fine. Ran well and was easy to drive. However, the maintenance light the tire sensor was on the whole time and I was unable to clear and confirm starting mileage. Check engine light on the whole time. Staff was nice and helpful.

Carolyn Yatomi 
Rating:
5.0

Very friendly customer service. Thank you!

Christena Young 
Rating:
2.0

The staff was very friendly and the location was very convenient, but the truck that I was given was very dirty and had broken pieces in it. There was trash inside the cab, it had panels that would fall off when you opened the door (which you also had to slam to ensure it closed properly), and the headlights knob was completely missing. Literally, there was an empty hole where the headlights knob should have been to turn on the lights. Additionally, it was very dirty inside the back of the truck. Also, I called to ask if I could keep the truck and extra day and I was told that someone else had it reserved for the morning, which I understood, but I was then told I could return the truck later on that evening. I thought that was nice of them, but I was never informed that I would be charged for an entire extra day. If I would have known that I would be charged an additional day for keeping the truck a few extra hours, I would have never kept it and I would have returned the truck on time. Ultimately, I really like the location and I would use it very often if there were better trucks and any additional fees were shared ahead of time.

Andrew Garcia 
Rating:
5.0

Customer did not leave a comment.

Marco Pretelin 
Rating:
5.0

Nothing more needed to improve you guys rock thank you so much.

MICHAEL NORRIS 
Rating:
5.0

Customer did not leave a comment.

I Putu Gargita 
Rating:
5.0

Super easy rental process. Great. Value!

Robert Greg 
Rating:
5.0

The person who checked in my info was so kind and explained everything nicely. Upon my return, the app had an error message. So I would recommend fixing the app because that was stressful.

Eloise Johannessen 
Rating:
5.0

newer truck with electric windows, better fuel efficiency

ERIC PRIVAT 
Rating:
5.0

Friendly staff. Overall great experience.

Pet Stoneham 
Rating:
4.0

For the most part, the rental went well, but there were two issues. The reservation was never added to my account in the U-Haul app, despite my calling corporate twice to resolve, so I had to call corporate again when I got to the location after hours in order to get the reservation to show up in the app so I could check out online. I was on hold for 40 minutes before finally being helped. The other issue was I was charged for fuel, despite returning the truck with exactly the same amount of fuel as when I picked it up. Fortunately, I took a photo of the mileage and fuel gauge when I dropped it off, and the rep at Postal Annex was very helpful with removing the charges after I sent him the photo. However, I should not have had to do all of that in the first place to be properly charged.

robert jones 
Rating:
5.0

Customer did not leave a comment.

Amir Sahebi 
Rating:
5.0

Customer did not leave a comment.

William Cacciat 
Rating:
5.0

Customer did not leave a comment.

Adam Bianchi 
Rating:
5.0

Thank you for fast service 👍

zorik shishyan 
Rating:
3.0

Customer did not leave a comment.

THOMAS MCLAUGHLIN 
Rating:
5.0

Customer did not leave a comment.

ZONG-SHIAN LU 
Rating:
5.0

Customer did not leave a comment.

paul codd 
Rating:
1.0

The manager made sure to charge me for absolutely everything he could. I made one 20 mile round trip, and I was charged over $20 on gas for less than a quarter tank in gas. He said he was doing me a favor by not charging me for refolding blankets?? WHAT is the point of using UHaul when I might as well get movers and pay the same. Utterly unpleasant customer service. A refusal to give any reduced prices or discounts. I will never use uhaul again - obviously people who use uhaul are unable to pay movers. What’s the point when we’re gouged by the prices? Never again.

Claudia Melatini 
Rating:
3.0

Reserved dollies to find out they didn't have any available.

Luke Remley 
Rating:
5.0

Customer did not leave a comment.

Debra Atkins 
Rating:
5.0

I really appreciated the gentleman there who let me just drop off the keys when I was returning it and be on my way. Thank you!

MARGOT KNUTH 
Rating:
5.0

Customer did not leave a comment.

Griffith Furst 
Rating:
5.0

Customer service was great!

Stephanie Sarni 
Rating:
3.0

Parking was limited and spaces small

Dale Sue 
Rating:
5.0

Customer did not leave a comment.

rudy ramirez 
Rating:
5.0

Great location. Max was extremely helpful. Vehicle was as promised and in great condition. Easy pick up.

Bryant Tran 
Rating:
3.0

The owner of the business at drop off did not know I was dropping off the truck. UHAUL did not notify him and he was very confused.

Andres Lopez 
Rating:
5.0

The vehicle we rented was in need of maintenance. It was clean inside and out but it felt like the transmission was slipping at low speeds. It was actually a bit scary to drive this.

marlene schwartz 
Rating:
5.0

Excellent service and value. I'll be back! Thank you very much.

PAUL ROSENBLUM 
Rating:
5.0

Thank you so much!! It was the easiest experience ever

Peter Edmund 
Rating:
5.0

Customer did not leave a comment.

Steve Charnabroda 
Rating:
5.0

Customer did not leave a comment.

Fernando Luna 
Rating:
5.0

The whole experience was easy and the people there were very friendly and helpful.

Gregory Poirier 
Rating:
5.0

nice staff thanks

Grant Kennedy 
Rating:
5.0

Customer did not leave a comment.

Dionicia Torres 
Rating:
4.0

Customer did not leave a comment.

ROBERT SALAS 
Rating:
5.0

The truck was making noise the enter route about about 1.50 hours and called the location 3 times but they kept ignoring me.

adjovi Commissaire 
Rating:
5.0

amazing service. no complications and prompt responses online which made everything go smooth during my move. super happy with everything.

Emily Jandu 
Rating:
5.0

Very good customer service Fast and precise

Masoud Pazokitabar 
Rating:
5.0

Customer did not leave a comment.

Stanley Silverman 
Rating:
5.0

Customer did not leave a comment.

AARON KOHLHORST 
Rating:
5.0

Perfect!

BRUCE DENBERG 
Rating:
5.0

They marked paperwork as 1/2 tank, bit was really just past 1/4. Disappointing as I returned car with solid 1/2 tank. Truck drove great and overall very satisfied.

Michele Villalta 
Rating:
2.0

I am writing to complain about my rental. The uhaul facility I picked up from was very poorly run. I had to ask one of the employees to come out 3 times to look at the dent on the door of my rental. I tried uploading a picture of the dent to the webpage, but the webpage would not let me continue beyond confirming I rented a dolly. So I asked the employee to come take a look at it. They made note of it, but when I got to my destination and turned it in , they charged me for the dent. Please refund me the charge for the dent as it was already there when I picked it up and did my due diligence to make note of it. The website did not work or allow me to make note of it. Attached is a picture of the dent from when I picked it up. Please see attachment Again, please refund my card the $199.39 charge for the dent that was already there. Thank you,

Richard Tolan 
Rating:
4.0

Customer did not leave a comment.

Michael Basara 
Rating:
5.0

Customer did not leave a comment.

LIDIA ORDONEZRODRIGUEZ 
Rating:
3.0

I guess I should have noted the mileage on the vehicle. Since door step to door step was only 475 miles. My final invoice was marked I drove 241 miles over the allowed 564. There is no way I drove 805 miles. Can't verify the mileage, just got screwed out of $241.

Bruce Maynard 
Rating:
3.0

The COLD A/C went out during use and it was a hot day. The vehicle provided needs a wheel alignment due to poor straight line drivability. Vehicle was mainly found clean, but not sanitized before or after and that should be a requirement during a pandemic - lifted restrictions or not.

Frank Saraceno 
Rating:
5.0

Customer did not leave a comment.

CRAIG SACHA 
Rating:
5.0

Max and his wife are very. Personable and responsible.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Daniel McCarthy 
Rating:
4.0

This is a small store and it is difficult to find while driving. It is recommended to have Uhaul sign on the side of the road for customers to see.

Martin Pham 
Rating:
5.0

Amazing service, Max was excellent, helpful. Couldn’t ask for more.

hanan botros 
Rating:
5.0

Customer did not leave a comment.

JONATHAN STYLES 
Rating:
5.0

I had a reservation and booked 2 dollies and blankets and went to pick up the truck early this morning before opening to move and equipment was not there.

Nicole Glennon 
Rating:
5.0

Customer did not leave a comment.

Mehrzad Mozhdekhanloo 
Rating:
5.0

Customer did not leave a comment.

Doug Kerzner 
Rating:
4.0

Better maintenance of the Van.

Perry Castellano 
Rating:
4.0

Customer did not leave a comment.

Daan Renssen 
Rating:
5.0

Excellent customer service and equipment. Thank you very much!

PAUL ROSENBLUM 
Rating:
4.0

Customer did not leave a comment.

francesco Pesce 
Rating:
5.0

Customer did not leave a comment.

APRIL SHARP 
Rating:
5.0

I also appreciated the crew of two that you recommended to help.

Fredric Beerstein 
Rating:
5.0

Customer did not leave a comment.

Jessica Short 
Rating:
5.0

Customer did not leave a comment.

James Hernandez 
Rating:
5.0

Customer did not leave a comment.

Rose Delfino 
Rating:
5.0

Explain in location info that the U-Haul guy Shares office space with other businesses

James Harrington 
Rating:
5.0

Customer did not leave a comment.

stephen taylor 
No reviews have been submitted for this location.

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