The online app for renting a truck could use some improvement particularly in the wait time for codes to get in the key box
George G
Two Trails Storage
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Standish, ME 04084
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Real talk: your app is truly, unacceptably bad at performing the dispatch and return functions. Even with a modern device and a fast LTE connection, I spent a full 40 minutes in sub-freezing weather wresting with it to dispatch, and another 20 to return. These were not user-error issues. The app itself suffers from terrible latency both in image upload and server-side processing, and the extreme lag (3-5 minutes of processing per image sent with no visual feedback except a button spinner) creates additional issues with caching and app state. These state issues can only be worked around by a full close and restart of the app. 40 minutes just to dispatch the truck is not an exaggeration. I was able to eventually complete both processes, but I was nothing short of furious with your company throughout the ordeal. I feel that many users less comfortable with tech would likely have an even tougher, more frustrating time. Your management team needs to seriously question if it's worth it to publish an app which *technically* can provide the capability to perform a user-driven dispatch, but which causes a portion of its users to HATE you. I can say conclusively that will never utilize that service again, and will prefer to look elsewhere for future rentals. And from reading other feedback I am far from the only one with this sentiment. As a developer myself, I understand how difficult BYOD hardware support is. But seriously -- don't put out a half-assed product if your dev team isn't up to the task.
Benjamin SI had to use the app to get the keys to the truck but there was very little cell service there & the app didn't work if I left to get better signal. It took me over an hour to get the truck since the app kept resetting & I had to start over every time. Incredibly frustrating!
Jennifer HThe location is convenient for me but is "self pick up/drop off" and the location has bad cell service so difficult to run app. The truck was clean but the gas tank was less thrn half full and the engine soon light was on, which I did report it.
Jenny RThe mobile system was so complicated, took 45 min to get everything worked out. Mobile denied 2 cards had to get online phone support. There wasn’t good reception at the site causing delays in uploading information.
Stacey S