I was charged $200 for boxes that I never ordered. Fortunately those were refunded. Then after picking up the Uhaul someone called and asked which Uhaul I got. They seemed VERY confused and said something about how they would have to reassign the uhaul to my name and that I â€œgot the wrong oneâ€. They didn't answer any of my questions about why they were calling or if I needed to do something. I don't know why they needed to call me to confirm which vehicle I was driving but it was pretty indicative of poor organization. My â€œcontract formâ€ that was printed out in Reno didn't have a drop off location and the person at the front desk seemed confused as to why. I had already spent so much time there and knew from an email that my drop off location was in Roseville, CA. Then I got a text message later in the day saying that my drop off was in Reno (which makes no sense because I was driving from Reno to Roseville). When I arrived in Roseville they said I owed $50 for dropping off in the wrong location. They also said I owed $5 for going 5 miles over. Yet I drove the exact route from Reno to Roseville with only a 2 mile detour to get to my new apartment?! Fortunately the gentleman in Roseville realized how little sense that made and didn't charge me. He was the only mildly professional employee that I spoke too out of the 4 that I dealt with over the week. I don't blame any of the employees for the issues that I had but it was obvious that they were either poorly trained or were trying to go off of wrong information from your system. Again, terrible organization. The whole selling point of your service is convenience and that is not what I experienced. Next time I need to move I'll find another option.Frederick S.
Security Public Storage
(U-Haul Neighborhood Dealer)
Sparks, NV 89431
- Mon–Fri9 a. m. - 5:30 p. m.
- Sat–Sun10 a. m. - 1 p. m.
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sparks, NV 89431
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
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Be sure that trucks are fully inspected before renting them. Mines was not cleaned inside and I did not open the gate to discover it until I started my move. Leftover used, unfolded blankets in the back and unswept. The agent also encouraged me to return after hours when I could have used for 24 hrs (with early return)at no extra charge during normal business hours.Oliver N.
Worst customer service ever. They lost the keys to one truck and ran all over trying to find it, then ended up giving me a different truck after about 45 minutes of looking for the first trucks keys. The second truck didn't start at all after I did the inspection. Then they gave me a one way truck even though I was moving in town. Meanwhile the rude front desk lady had attitude and didn't seem to friendly. The other lady had her kids all running around while she was still in pj's chasing them. The third truck was working but definitely had some problems and maybe a bit of poop on the floor in the cab along with crushed crackers in the corners and animal hair in the seats. I was here for about 2 hours start to finish. This location needs to be under new management cause what I had to deal with was absolutely the worst customer service.nathan S.
Irma went out of her way to make sure we had the equipment we needed for the time that we needed it. She is an asset to the company.James V.
Keep up the great service!!Enrique M.