Comentarios de los clientes para Security Public Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Security Public Storage

Clasificación general:

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Robert F.
Clasificación:

Mobile check in is a joke. Two people can't have the same phone number. So I had to go inside anyways. The lady had no clue what to do for mobile check in. The process is ridiculous. There is no gate code given. Locked inside the facility trying to leave with the truck and the intercom doesn't work. Had to walk in and as for gate open a sevond time!! Is that how your all your workers are trained?! Every experience with Uhaul is a headache.

jo C.
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Quick and easy, nice parking, friendly staff

JOHN LESLIE H.
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El cliente no dejó un comentario.

Roman S.
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Great service and easy process

LEAH T.
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El cliente no dejó un comentario.

NICOLE D.
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Kept calling me to turn in my uhaul early when I paid for 3 days and it was an out of state move!! Like come on.

Ruben R.
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Very small location but very welcomed and friendly service

Shawn B.
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El cliente no dejó un comentario.

Darcine K.
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El cliente no dejó un comentario.

Gerald S.
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Outstanding. Original u-haul facility called me 24 hrs prior to rental stating they did not have my truck and directed me to the El Rancho Facility who were excellent during this covid virius. I would have appreciated the ability to download a copy of my drivers license prior to arriving at facility. Everything else great and will use them again.

Richard Z.
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El cliente no dejó un comentario.

ANTHONY LELAND D.
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Provide a gate code or instructions on how to get the Uhaul out of the storage area.

DEBORAH LYNN G.
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El cliente no dejó un comentario.

GINNY SUE S.
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I was charged the wrong mileage and charged for a dolly I did not receive. I called to dispute the bill and did not receive a call back.

JOEL WESLEIGH C.
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El cliente no dejó un comentario.

Raymond B.
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El cliente no dejó un comentario.

Danielle R.
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El cliente no dejó un comentario.

Kenneth M.
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They never got out of there chair it was confusing at best then they charged me an extra $25 for a empty box that was left in the truck. First my moving date was changed then no hand truck and now I am Charged for a box?? Terrible.

Paul K.
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Agent was very helpful in contacting the previous renter to be sure the truck would be available at my appointed time. Checkout was fast and efficient. Very kind and helpful.

Judith T.
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Totally satisfied!

Cristi C.
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El cliente no dejó un comentario.

SLAYTER D.
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El cliente no dejó un comentario.

Carol E.
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The tires aren't checked and were low. That is dangerous! The vehicles should be well maintained at all times.

Garrett H.
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El cliente no dejó un comentario.

BROOKE KATHLEEN L.
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Great service and truck worked great

Angelo S.
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The staff were very helpful & nice.

CECIL RAY M.
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Too hard to maneuver around lot

Dale S.
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El cliente no dejó un comentario.

Marian S.
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I do not feel the $25 fee that I was charged for cleaning was fair there was nothing wrong with the truck nor was it dirty I feel this should of been checked in front of me not after the fact when i left otherwise i would have disputed the charge because there was nothing wrong. Very unsatisfied with the way this was handled.

Tyler S.
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El cliente no dejó un comentario.

Sean C.
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Everything was simple and easy. The staff was friendly and fantastic!

Nicole S.
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The truck we rented had not been cleaned between use. There was pet hair and food crumbs. Did not appear to have been sanitized, which is pretty important right now, per this pandemic, between customers on all common touch points, seats, and interior surfaces. I think the back should be sanitized as well. Overall the staff helped us get the truck and return it through the window and they were nice. thank you

Ashley P.
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This location was terrible since it wasn't actually a U-Haul location

Keith L.
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I had the worst deal with this company. They made me pay for left to get a truck and Location change 2 times. Then they charged me a after hour fee un another state.. never going to use then ever.......

Amy A.
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Truck handle perfect and the service at this location was excellent.

Paul A.
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My reservation was changed 3 times including the location. When I arrived the truck and equipment were not ready and I took over an hour for the attendant to find a dolly. I was then told they couldn't locate the rest of the equipment that I had requested. When I came to return the truck, the location was closed. I was told by customer service that I would have to return at a later time to finish the return of the truck.

James W.
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El cliente no dejó un comentario.

Luz G.
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Be on time when client come to pick up truck. And have siomeone who knows what he is doing. Didn't even know how to get in system and could not find keys.

JEFFREY H.
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El cliente no dejó un comentario.

Casey R.
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Only problem was I dropped off the tow dolly a couple days early, but they couldn't check it in. I don't think that was the location; rather a U-haul issue.

Ralph H.
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El cliente no dejó un comentario.

Tom D.
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El cliente no dejó un comentario.

sergio M.
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TO TELL YOU THE TRUTH..STAFF VERY KIND,.BOTH OF THEM... THERE'S NOTHING TO CHANGE..TEO THUMBS UP..

Ron B.
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Good folks. Quick service. Thx.

Christiana S.
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El cliente no dejó un comentario.

richard B.
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Ramp and box dirty

Dale D.
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Nancy and Art are/were wonderful people to work with. Will recommend this location to anyone in need of a rental.

jim N.
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Overall the experience was very good the only thing lacking was a good selection of moving supply's ????????????

Leyva T.
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Great customer service, very pleasant and very helpful. Will send all my friends

Deborah G.
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El cliente no dejó un comentario.

Timothy M.
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Not place a hold of $300 on my account really shitty

Ricardo A.
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Next time don't send a customer to 2 other stores only for them to not have avaible what the customer reserved. I wasted over an hour waiting in lines and driving between stores.

tara O.
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El cliente no dejó un comentario.

Roberta C.
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Customer access very difficult due to geography.

kenneth S.
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El cliente no dejó un comentario.

Richard Z.
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El cliente no dejó un comentario.

Stacy K.
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El cliente no dejó un comentario.

kaloda S.
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El cliente no dejó un comentario.

Sharon H.
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When I picked up the U-Haul the customer service was excellent and he let me know about a huge discount if I dropped it off at another location. He saved me $84 dollars!! Thank you!

John J M.
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I wanted a 10 ft van - your computer said silverado does not have any although there are 4 in the yard yesterday and today - you sent me to El Rancho - they do not open til 9:30 and I wanted to get done before it gets to hot - so I stopped there yesterday and asked if I could pick up the truck last night - ok 5PM he said - went back at 5 PM and he said we don't have 10', but we hae 15 ft for $29.95 - what could I do??? your computer said they had 10ft he said at 11am I could pick up 10ft at 5PM, at 5PM he said they don't have any - total rip off your company - by the way today there are still 4 10ft vans at silverado yard at 1PM when we got finished you pulled this before - it is called bate and switch and it is illegal

edward J.
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Excellent customer care. Ghe truck was in good condition. Just wish there was a place to drop the truck at night. My wife has epileptic vertigo and has never been able to drive so that was difficult. Otherwise, excellent all the way around.

Todd K.
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The phone number is not forwarded to a uhaul representative. The phone just rings and rings.

Paul B.
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El cliente no dejó un comentario.

Corean M.
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The guy there was just okay.

Charles H.
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El cliente no dejó un comentario.

Kris N.
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Was told to drop off at specific location over the phone, went there and they said they don't accept trailer drop offs. Was told to go to location #2 (did that) and they said they didn't have room for trailer and sent me to 3rd location. 3rd location was fine but again just as frustrating as pick up situation. Was not offered any time of discount or anything for all of the inconvenience. overall NOT happy.

Rogelio G.
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Picked and and the trailer was fine. I asked for a 12 hr rental - they stated they don't do afterhour drop offs, had to come back the next day to drop (before my other appointments) . I tried calling U-Haul to see if I could change drop off location they stated that can not happen either. I had a small crib that I wanted to donate, no donation places would take it (tried 4 places). I asked if I could throw in their dumpster, they said I could not but I could take it to the dump. Got charged for leaving it in trailer. I will NOT be renting like this again.

Dustin G.
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Location on Oddie Blvd said they didn't have a tow dolly when there at least 4 outside. Employee said they were broke. He sent me down the street where these employees were nice enough and got me set up. When I dropped off the trailer I was unsure if I was supposed to unhook it myself because no one came out of the office to help me during this process. So I unhooked it myself.

David C.
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UHaul gave me a reservation time that wasn't matching the hours of the business that was keeping the trucks. And that happened twice. Once in the evening and once in the morning. We lost so much time because of this... It is very difficult to trust a UHAUL reservation. I always have to double check or doubt everything Uhaul Customer service is telling me... Very poor experience.

daniel G.
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El cliente no dejó un comentario.

Claudia A.
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La ayuda de los empleados muy exelente si lo recomiendo

DAVID K.
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El cliente no dejó un comentario.

Stacy H.
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El cliente no dejó un comentario.

Richard F.
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The guys were very friendly and professional. Our experience was very positive. Truck was clean and ran perfectly. Only problem is the front is very small and hard to maneuver and park but they are in the middle of renovations. I would use this location again.

igor M.
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El cliente no dejó un comentario.

BRIAN B.
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The office was behind a locked gate that only the storage customers had access to.

Eric S.
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Office was under construction however the staff was great. Christian was the site manager and he was terrific !

Abigail R.
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Was a bit odd having a truck with the "Wrong Size Hub" on the right side, causing it to constantly display tire pressure is low on the right front tire. Also the location we picked it up at was a licensed dealer but they also had construction going on which made finding the office confusing at first when the office is INSIDE the gate and the only way inside without a passcode is a gate-door with a lock on it that looks like it's locked (but isnt).

Sandy P.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Christopher T.
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El cliente no dejó un comentario.

Ray D.
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El cliente no dejó un comentario.

Elaine S.
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El cliente no dejó un comentario.

Norma J.
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was great!

Delia F.
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Everyone was so helpful so it was a fantastic experience. No change.

Robert L.
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El cliente no dejó un comentario.

Martin A.
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I rented for a day to haul some items that was was 11 miles away went back and forth twice and when I returned the vehicle, I was told I put 90 miles on the vehicle. Utterly ridiculous. Never renting from them again. Shady.

athena M.
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El cliente no dejó un comentario.

ray W.
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El cliente no dejó un comentario.

brian S.
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El cliente no dejó un comentario.

Kenneth P.
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This experience really was as good as it gets for practicality, service and value.....in my opinion

Joseph W.
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The web-site gives the dimensions as 48" wide which is correct. However, the door width is only 42" wide, As a result I had to disassemble the item I was moving to get it through the door. Please add the door width to your description. This will help future customers. Also, the clerk at the pick-up location did not do a check of the brake/tail light operation. Although the lights did function properly, this safety check should have been performed prior to my leaving the site.

James G.
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The Location may be "Average" but the Staff Is Excellent! Highly Efficient.

EVAN G.
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El cliente no dejó un comentario.

Peter M.
Clasificación:

My wife and I were left on the side of the road for HOURS before someone came to tow the truck. we kept calling to be picked up and for help from Uhaul, but it took about 5 hours please be prompt arriving at the scene.

Laurence H.
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Counter help was great.

Ana L.
Clasificación:

customer service is very bad they take to much time even when we check in online location is crazy stupid to get in and out and they want us the customer to do most of the job like take of the trailer and park it. next time i use u-haul service i'm going to a real location were they do thing right. at this location there was to much attitude it was awful.

Brandon S.
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Awesome staff!

Pearl M.
Clasificación:

*I waited for about 20 minutes outside the store at 3:30 in the afternoon because the rental office was lock. Although the sign says to call the 775-358-7550 number for assistance if the door was lock, I heard it from the glass door that it was the office phone that was ringing. and of course nobody answers it because no body was there. WTH? *There was only Christian the store manager helping all 4 customers. I was the 3rd one (which was another 15 minutes wait) *The truck smelled like urine

Louis B.
Clasificación:

my pick location was changed to this one not knowing they were only open about 90 minutes with no key drop. I hired 2 movers from the web site who called me but failed to show. Despite all of that I made the move, got gas and arrived 11 minutes late as the rental agent was leaving. She saw me drive up and still took off. Had to return the key

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