My only complaint, again, is that mobile app is garbage.
DAVID R
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20902
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Customer Reviews
- 3.5 Average Customer Rating
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The store attendant where I picked up this truck did not speak English well at all, which meant that following instructions he gave was extremely difficult.. He failed to verbally instruct me that the truck needed to be returned with only the amount of fuel that was in the truck at pickup. This is unlike what car rental companies require - filling up tank to "full" level. This meant I spent $125.00 to completely fill the tank. Because instructions were unclear, I sent this amount of money unnecessarily. I'd request U-Haul to reimburse me for this expense,. So right now I am VERY UNHAPPY with my U-Haul experience.
Mark EI had to go and find a ball to put on my car because this location did not have the balls. I bought the size ball that the U-Haul tongue recommended. However, the ball did not fit properly which actually caused the U-Haul to pop off the hitch and hit my car and put in a couple of dents, and scratches. The man at the U-Haul store did not help me hook up the U-Haul to my car. Very poor customer service.
Susan SExcellent customer service. It was straightforward as long as you came prepared with your driver's license and credit card info. Please be patient, as it's a one-person operation when dealing with counter service.
John DClean the van beforehand, make sure all of the rented equipment is inside of the van.
Evan T