Amber, the manager at the nearby location, was able to correct the errors made by staff at the drop-off location. Thanks.DOUGLAS J.
Trailer Rental & Towing in Saraland, AL at Climate Masters Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Saraland, AL 36571
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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I picked the truck in Saraland, Al the first thing the fuel was on Empty and not on a 1/4 of a tank. Second it has a very bad exhaust leak so bad had to drive to Indiana with the Windows round down to keep from getting sick from the fumes. I returned it back in locally and found out that the truck had to a a 1/4 tank fuel in it to keep from get changed fuel replacement cost. This was the worse uhaul truck I have ever had in all the times I have used uhaulJAMES T.
I tell you what, these ladys have gone above and beyond with helping me. I couldn't have chosen a better company to rent my Uhaul from. These girls need a raise for the job well done!! I would highly recommend this location to everyone. You go Amber And Rose. Climate Masters was so clean inside and out. You could tell my truck had been sanitized. It smelled so clean. I Asked the young lady of she could wipe the inside down one more time because of the Covid. She did not hesitate. She got up with no problem to help easy my mine. Thank ladys!Andy S.
Asst manager is fabulous! Amber goes above and beyond to help and an overall pleasant person! Highly recommend this location!SARA C.
I had problem with drop box and return over the phone called 800 # no one answered! BOOOO...Nathaniel S.
The young lady at this place went well beyond the ordinary to help me drop the truck here. I was supposed to have dropped it 2 miles down the road. But since I had a ride coming she seen to it that it got dropped there. She was so very kind, knew how to change it and did it all with a great big smile !! THANKS UHAUL !!!!!!ALFRED S.
The survey up top is for climate master storage . The problem is with uhaul .Uhaul's system sucks ass and I will never rent from u haul again as long as I have other options it took 2 hrs to get the keys from locker ure system has never worked this cost me money I had to pay people for nothing because I couldn't get the truck climate masters wasn't the problem it's uhaulMarc M.
The person at the office kept messing up and had to re-enter my information at least three times. I was supposed to be charged $20 to use my phone to return the truck. This too was a disaster. It would not recognized my location and I had that enabled. I forgot to check if I was finally charged the additional $20. Something else got messed up and I was double charged. This was corrected. In all, I spent a few hours on the phone trying to return the truck and get the billing correct. I have always had a good experience with the U-Haul in Satsuma, AL. I won't be back to this one.Mark B.
I have been using Climate Masters for years ALWAYS a great safe place in the good city of Saraland to rent or drop off UHauls plus there storage area rentals are the best!Jason S.
Rose was our service representative. She was very accommodating and explained everything from the paperwork to how the interior buttons in the truck worked. She made our moving experience very easy.Mary T.
Manager Tish snd Rose were great and very helpful, professional Friendly Highly recommend To others needing a u- haulCharles F.
There are a great friendly service I enjoyed the process ?? great job Thanks for everything.John A.
Remove jlayton@yahoo from your email list !! I live in Texas ! Not AlabamaJason L.
Extremely poor customer service. Was charged for 2 items I did not receive. One item was reserved, â€œguaranteedâ€ (according to my email confirmation) then was not there when I went to pick up. I was still charged for it. Tried to call 10+ times throughout the next business day and could not get anyone to answer the phone. Very disappointed, would never recommend anyone use this location.Leah W.
Awesome staff.well maintained trucks.David B.
I rented 2 U-Hauls, the largest one and a medium sized one. the largest one did not have a air condition in it working properly I had to drive four hours in this scorching hot sun. I would appreciate a refund I talk to the people where I dropped it Uhaul off at, in Helena Alabama they told me to call the 1-800 number I am responding right now.Loretta M.
Maybe have a garbage bin outside . Other than that , it's great ! Alex was super with all of her help to me !!!!joanna W.
Keep up the good workHarold D.
I was expecting a dolly to be in the back of the u-haul truck, but there was not one. I had to borrow one from a friend in order to help load/unload my furniture.Kim G.
OVERCHARGED said I went 100+ miles when I only went 50 round trip at the most. WILL NOT USE UHAUL EVER AGAIN. Very very disappointed.MARTHA P.
Passenger side rear view mirror was broken and not functional. It would wobble and then go out of field of view. The truck should never have been allowed to be rented. I didn't notice when I picked the truck up it was held together with three screws. You need people inspecting these vehicles after every rental. Obviously U Haul is not doing this.Jon K.
Was an easy process.Quawon J.
Make sure the customer takes two packages of blankets on a order of 1 Dozen. The nice lady told me to take one package...and I didn't notice I only had 6 blankets until at the loading site. Other than that, this place was perfect.Richard A.
Returned truck to Saraland, Ala. Service was fast and thorough. Ashlyn Langley was very helpful and gave me coffee and let me use the internet while I waited inside their air conditioned showroom for my rent car to arrive (a 2 hour wait). Very pleasant and nice representative for UHaul.Gary O.
Have more 10 ft trucks and especially cargo vans on hand to rent at the Saraland Store. There is a lot of competition in Saraland that rents these type of vehicles.Glenda D.