Don't assume a customer knows that "everything is done online". I didn't appreciate her tone when I was trying to rent a van. I had a reservation, set up by another location because they weren't able to let me leave my car there. So they kindly did a reservation for me for a location that would allow me to leave my car there. It was a learning experience for sure.
Phil Wade
Guard Dog Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The app and mobile check in experience were so bad that I will never use Uhaul again. I've been a customer on and off for 15 years. Never again. I was delayed by 90 min. Uhaul support was not supportive whatsoever. The only thing they could do was tell me what buttons to push on the app that was not at all working. It couldn't utilize location services to verify I was at the right place. It kept timing out, or kicking me back to start. I spent 35 min on hold only to get someone that could only tell me how to do what I had already tried. Mobile check in is a completely useless tool. Customer Service was not helpful. My entire move had to be adjusted and we lost use of another trailer. It resulted in a move that was supposed to take 2 days taking 4. Literally never again Uhaul.
Siobhan SoucieBetter posted instructions for drop-off process for trailers for when an employee is not available. Took almost 15-20 minutes just to drop off a car dolly. Had to wait for the employee to return to the office.
William JenThe lot to park the uhauls was in a separate place from the box to return the keys and the lighting was horrible making it so confusing to know what to do and where to go
Taylor WilkinsNo gas stations anywhere near the site you have to do a big Uturn which racks up the miles. This needs to be considered.
Kenny Mclaughlin