I did not like driving away without a receipt.
Stephen R
Customer Reviews for Guard Dog Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uploading the photos and check-in information each step took a ridiculous amount of time. It’s a good application, but even with 5G network reception it took almost 20 minutes. And confusing where to put the keys. Great experience with exception of checkout. Thank you
JERRY KMy reservation was not available, this location had the equipment I needed but it was more expensive
Brandon WDon't assume a customer knows that "everything is done online". I didn't appreciate her tone when I was trying to rent a van. I had a reservation, set up by another location because they weren't able to let me leave my car there. So they kindly did a reservation for me for a location that would allow me to leave my car there. It was a learning experience for sure.
Phil WThe app and mobile check in experience were so bad that I will never use Uhaul again. I've been a customer on and off for 15 years. Never again. I was delayed by 90 min. Uhaul support was not supportive whatsoever. The only thing they could do was tell me what buttons to push on the app that was not at all working. It couldn't utilize location services to verify I was at the right place. It kept timing out, or kicking me back to start. I spent 35 min on hold only to get someone that could only tell me how to do what I had already tried. Mobile check in is a completely useless tool. Customer Service was not helpful. My entire move had to be adjusted and we lost use of another trailer. It resulted in a move that was supposed to take 2 days taking 4. Literally never again Uhaul.
Siobhan SBetter posted instructions for drop-off process for trailers for when an employee is not available. Took almost 15-20 minutes just to drop off a car dolly. Had to wait for the employee to return to the office.
William JThe lot to park the uhauls was in a separate place from the box to return the keys and the lighting was horrible making it so confusing to know what to do and where to go
Taylor WNo gas stations anywhere near the site you have to do a big Uturn which racks up the miles. This needs to be considered.
Kenny MThere was no convenient place to park the trailer... which meant I had to manually park (getting out and pushing) a 6x12 trailer myself. No easy task. Every other possible area was marked as a Fire Lane. The woman inside was nice, but I was not going to ask her to help.
Chris LThe in-person UHaul experience is always pleasant. The UHaul APP is TERRIBLE.
Edward CGreat customer service and pickup. Trucks are always in great shape and drive well. Terry and her team will make sure you’re all set. My preferred location.
Kristopher UI did everything I was supposed to do and got a nasty email the next day telling me I did not turn in the truck, etc. I called to find out what was the problem and they checked and said “oh, it just got processed in the computer”. Don’t send emails scolding the customer until you process your inventory and know for sure there is a problem. So typically impersonal for these times.
tammie bHave the location update U-Haul when they plan on closing for a holiday if U-Haul books returns there.
DANIEL TOpen on time.
Michael RNone
KRISTOPHER UThe return process was difficult, we did not know where the office was located. The agent answered the phone quickly though and explained where to go
Ruben VKatie was amazing explaining the close out experience and allowing me to wait for my ride in the office ! Katie was very helpful during my experience
Daniel TThe agent was an angel and demonstrated amazing customer service!!
Annabelle BNo they said it would be $30 for the truck in the end paid like 200$ tried to call but they were closed I didn’t even use the whole day jus a few hours and filled it back up so not sure why it was so much
Lumbi RGreat customer service, no changes needed! Both ladies I signed in with were fantastic!!
Gabriel HNothing
Floyd RVery helpful
Hector MThe parking lot is too crowded. It was very difficult to get out of and there was no space to return the trailer.
Tommy VThe manager needs to be sat down and spoken to about his attitude with customers. I’ve come back twice renting a truck. First time thought manager is having a bad day. We all have those. But 2nd time around he had same attitude. Ugly rude and not helpful. A lot of us customers don’t rent a haul every weekend. But when he’s lazy and sends customers 2twice out side to get information to upload photos and previous employee very nice and helpful didn’t do all that she took your photos and entered info. Just explained if info don’t match they will charge more. I think we customers understand. But I think Alex ran me off with that attitude of his.
RoseAnn DGreat people!!
Chris BDude was lazy, rude, impatient and a piss poor employee in general. Id fire his ass first day if i was mgmt
kasey jI'm still waiting for my final receipt. The U-Haul app for returning is HORRID!!! It took ~30 minutes in 105 degrees to (finally) download the application and then the burden passed off to the customer was outrageous! The NASTY trick of not mentioning that is was quietly slipped into the contract that customers must PAY to return the vehicle to a person warrants criminal prosecution! The location/person was fine. U-Haul as a company is a disgrace to be avoided!!!
Randal SWe were told to have the U-Haul back for dropoff 6pm. We dropped it off by 5:05pm (the location had just closed at 5), and we're being charged an extra day for dropping it off almost one hour EARLIER than required. Additionally, U-Haul changed our pick-up location to be farther away, so that we had to drive more miles to pick it up and take it to our old apartment, then charged us for every single mile we went "over" the allowance. I will advise every single person I know to never deal with U-Haul.
Melissa JKatie is great. Explains everything to customers and does her best. Very professional
Michael LWas waiting on us before he needed to close. Great individual!
Shelby LAmazing customer service. The lady helping us was a rockstar and went above and beyond for us. This location was not the closest to our home but was well worth the drive.
Marcie hIt was a smooth experience with checking in and out the truck. the app is really user friendly. Thank you for being in a great spot!
Rachel MThe Young Lady who assisted me was phoenominal. She was on top of her game. Very Pleasant to work with. Can't remeber her name but she was the only employee there on 6/26/2023
James CTell the driver if its regular gas or diesel.
Randall MThe parking lot is cramped and remote parking is inconvenient to the office.
Dwight TReally good service at this location.
Stephen DThe agent Katie was awesome and helped me understand the apps on the phone.
Roberto ABecause of the bad service, I was told that I could use the packing blankets and the dolly at no charge. The dolly was already had a broke seal, and I broke the seal on the packing blankets. However, you guys are charging me for them take the charges off.
Ronald HBrought the truck back cleaner than I received it and was still charged a $25.00 cleaning fee. Worker did not even look at the truck inside or outside.
Monty NI was told just a few days before pickup that their was no availability and I would have to pick up at alternate site 12 miles further away and then 15 miles back to my original starting point to load. When I turned in the truck I was told I had exceeded the miles allowed by 28 miles and was charged an additional $30.00 dollars. And this extra mileage was also part of the miles I was over to have to turn it in. I will be making a complaint with the better business bureau to complain about the way you all compute miles as it is dishonest.
August UExcellent service and very knowledgeable.
MICHAEL WGet better wifi for after hours pick up and drop off. Took over 30 minutes to pick up a signal and I was standing exactly at your front door. Kept getting message that I was not in the correct spot. Also, have the truck intended for pickup parked at the same location as the key station instead of a parking lot only accessible by car. I also had as much trouble dropping off truck due to poor wifi at location. Will not rent for after hours again.
Dendra HKinda obscure, missed it my first time because i didn’t realize that was the u-haul spot. Other than that it was fine.
Jacob TThe person at the desk was helpful, attentive and warm. Would recommend the location just for that alone.
Peter GThe young lady who waited on me was friendly and thorough as well. Definitely a great representative for your company. Sorry, I did not get her name.
Nancy SThe Employees is good person
VICTOR GIt was not a pleasant experience. The guy just sat there and didn't even acknowledge me. When he did finally acknowledge me. He had this annoying look on his face.
Stephen CNonething
Lela JWaited 45 minutes past time for them to open to drop off. The door sign said 9am, I called the operator and they just said someone would be in shortly. That was 40 minutes i waited and no one showed up.
Jamie YI didn't get my dolly or moving pads i paid for. They were not in the van I received or the other van on the property.
Stanley PPoor communication from UHaul central scheduling caused me me to miss my original request for a 26' truck and settle for a 20' truck.
Robert MThere was no truck available for us so we had to Puc up a truck from San Marcos when we originally needed one from north Austin. They promised us extra miles and an extra day for the inconvenience. And still charged us for the extra day and miles.
Victor RHours of operation are 10am and we waited to almost 10:30am to pickup trailer.
Isa TNice to have done kind of drip box at this location yo leave note confirming drop off on Sunday
Keith DNothing more that I can think of
Mary ANo one present to help drop 6x12 trailer
JOHN M