I made a reservation online for a 7am in person pick up of a van. When I arrived, the store was closed although the sign on the door stated it opened at 7am. After an hour of calling multiple U-Haul customer service numbers, I was told the store employee overslept or might not be feeling well so no one was available to open the store. Finally a regional person called me and gave me the combo for a mobile pick up. The only key available in the lock boxes was for an old 10 foot box truck, which is not what I reserved or wanted. This truck had nearly 90,000 miles on it, smelled heavily of cigarette smoke, was filthy, and did not have a usb port for a phone. It was loud and big and a huge departure from the newer van I often rent. It was nearly 9am before I was able to get on the road. Two hours late to my client appointment. Several clients cancelled that day due to the delayed schedule. I lost income and wasted my time because an employee could be bothered to come in on time and open the store. I am terribly disappointed and dissatisfied.Nicole D.
Haight 36 Corp
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Salt Point, NY 12578
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Cell service at this location is poor.Domenico F.
Bill was amazing in getting me checked in and on the road. The van was fantastic. Clean and had all the technology I needed. CarPlay was very helpful. Easy to return and overall a very positive experience.Nicole D.
The operator had a difficult time with the U-Haul internet connection. Seemed to be a problem with U-Haul IT and not the operator.Richard B.
I ended up needing a truck and a van to move. They were very accommodating.Donna R.