I had chosen a Uhaul location in London (745 York St) and when I arrived, they informed me that the truck was in St. Thomas. I had received no text, no phone call, and the email that they said was "sent yesterday" was sent at 10 am that morning, when I was already in London. Very unprofessional. The location in St. Thomas was a half hour away, meaning my moving was pushed back an hour. The location at St. Thomas was very basic, the convenience store itself was not great. There were blankets, which I had rented, but no furniture dolly. So again, very disappointed.AnneMarie Z.
Glen Haven Motel
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Thomas, ON N5P1G7
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It would have been more convient for us to be able to pick up our truck in Cambridge instead of having to drive ovrr an hour to St- Thomas. However the scheduling team was professional in explaining the truck shortage. Also the manager at the pick up location was friendly, knowledable and did a full walk around with us of the truck. Excellent customer service.Brian M.
The person in the hotel was not very helpful, interior of the truck was dirty. Aside from that, the experience was average.Kenneth R.
I tried to drop off the trailer before my return date in the evening and informed the owner that the trailer had been dirty before I rented it and he told me that I would be charged extra if I left it. I took the trailer back with me that evening and went back in the morning and spoke with another person there who was very considerate and said he would look after it. Overall it was a very bad experience. I am very reluctant to rent another u haul again.helen M.
Self check app did not work. I had to go inside the kiosk wich delayed by pick up by almost 40 mins. My amount was more then the original quote initially was, and the truck was dirty inside upon pick up wich required me to sweep it out before we could even begin to load anything. Im not sure how the truck was dirty when there is a sign that says there will be a $25 fee if the inside is not broom swept apon drop off.Russell W.