Customer Reviews for Glen Haven Motel
(U-Haul Neighborhood Dealer)

634 reviews

1210 Talbot St   Saint Thomas, ON N5P1G7

(519) 637-7517

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(519) 637-7517

1210 Talbot St
Saint Thomas, ON N5P1G7

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

CATRINA C. 
Rating:
5.0

Gentleman knew about my arrival, asked is truck was cleaned and gas filled. Very smooth return. Thank you

BEKIM S. 
Rating:
5.0

The vehicle stunk like body odour and cigarettes! Deodorize before renting the vehicles out.

DREW E. 
Rating:
2.0

Having HAD to use the online rental process made this a time consuming and frustrating process. Amanda who set up my rental was very good, friendly and helpful. The people who assisted at return were rude, unprofessional and very impatient.

SCOTT F. 
Rating:
4.0

My only complaint is that the wipers need to be changed badly on the van. In the rain ti was very hard to see properly and I had too wait and drive only when it was not raining. Otherwise everything was working and I found the staff pleasant.

michael B. 
Rating:
4.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Guillermo L. 
Rating:
5.0

Clearly this family run business cares well for their customers. Thank you.

PATRICK M. 
Rating:
5.0

For filling up the fuel upon return, it would be easier to judge fuel used if truck was kept at full instead of 3/4 full.

Heather M. 
Rating:
4.0

They were very accommodating and pleasant to deal with. Clean truck - smooth process from start to finish. Highly recommend this location

Dianne W. 
Rating:
5.0

Customer did not leave a comment.

NIMISH P. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

The engine light was on battery lost voltage for a good 5 min breaks a little worn almost in an accident had to really hit breaks they were so low I will never ever go to that location again

Travis K. 
Rating:
4.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

The whole process was great and the price was reasonable. I would rent there again.

VICTORIA H. 
Rating:
5.0

Customer did not leave a comment.

Lindsay S. 
Rating:
4.0

At fist there was an issue with the truck I had rented, but their team work quickly to find me a replacement with in a few mins drive. They also refunded me a some money as an apology.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

DAVE S. 
Rating:
5.0

Customer did not leave a comment.

micheal P. 
Rating:
2.0

I had chosen a Uhaul location in London (745 York St) and when I arrived, they informed me that the truck was in St. Thomas. I had received no text, no phone call, and the email that they said was "sent yesterday" was sent at 10 am that morning, when I was already in London. Very unprofessional. The location in St. Thomas was a half hour away, meaning my moving was pushed back an hour. The location at St. Thomas was very basic, the convenience store itself was not great. There were blankets, which I had rented, but no furniture dolly. So again, very disappointed.

AnneMarie Z. 
Rating:
4.0

It would have been more convient for us to be able to pick up our truck in Cambridge instead of having to drive ovrr an hour to St- Thomas. However the scheduling team was professional in explaining the truck shortage. Also the manager at the pick up location was friendly, knowledable and did a full walk around with us of the truck. Excellent customer service.

Brian M. 
Rating:
2.0

The person in the hotel was not very helpful, interior of the truck was dirty. Aside from that, the experience was average.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

I tried to drop off the trailer before my return date in the evening and informed the owner that the trailer had been dirty before I rented it and he told me that I would be charged extra if I left it. I took the trailer back with me that evening and went back in the morning and spoke with another person there who was very considerate and said he would look after it. Overall it was a very bad experience. I am very reluctant to rent another u haul again.

helen M. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
3.0

Self check app did not work. I had to go inside the kiosk wich delayed by pick up by almost 40 mins. My amount was more then the original quote initially was, and the truck was dirty inside upon pick up wich required me to sweep it out before we could even begin to load anything. Im not sure how the truck was dirty when there is a sign that says there will be a $25 fee if the inside is not broom swept apon drop off.

Russell W. 
Rating:
4.0

Customer did not leave a comment.

TAMUNOIBINABOBO E. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
3.0

Customer did not leave a comment.

kolin R. 
Rating:
5.0

Actually keep doing what you are doing, i enjoy renting from you guys Daniel

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

Cody P. 
Rating:
5.0

Customer did not leave a comment.

JIACHENG W. 
Rating:
4.0

Customer did not leave a comment.

Justin L. 
Rating:
4.0

Customer did not leave a comment.

ZELIMIR J. 
Rating:
3.0

Customer did not leave a comment.

Timothy F. 
Rating:
3.0

Customer did not leave a comment.

DAVIDJOEL P. 
Rating:
4.0

Nothing really. The van was clean and had gas in. Person helped me completed the check in and out paper work. Over all very good.

KARENANN T. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

DARAMIKHAIL E. 
Rating:
5.0

The gentleman who works at the hotel came out and told us where to park even though it was after hours. He was very friendly.

David P. 
Rating:
5.0

Staff was very helpful with everything. I've used U-Haul with my last 3 moves and no problems.

CHERYL P. 
Rating:
4.0

This wasn't my first choice of location, but they had the equipment. Attendant was friendly and helpful

ROBERTGEOFFREY P. 
Rating:
5.0

I have rented several times from this dealer and on each time the service has been outstanding. Dealer is polite, professional and knows his stuff. I would without hesitation recommend him to others

JOEL H. 
Rating:
3.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
4.0

Customer did not leave a comment.

Graham D. 
Rating:
4.0

Customer did not leave a comment.

KEVINJ F. 
Rating:
1.0

Customer did not leave a comment.

MUNIR M. 
Rating:
1.0

The signage was not clear enough, I ended up pulling into the business's parking lot next door and had to do some fancy driving to pull the truck around.

STEPHEN P. 
Rating:
5.0

Keep up the good work/.

PETERCHARLES M. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

Make it clear how much is charged for extra milage and not hide it in the fine print. Truck uses considerable gas and is a third the cost of the truck rental itself to refill.

VICTORMANUEL ROS F. 
Rating:
5.0

Very helpful with trailer

SCOTTB R. 
Rating:
3.0

It was okay for a key drop-off but this hotel location has reduced hours making it less helpful if needing to inquire about any issues/concerns.

TODD S. 
Rating:
1.0

Clean back of truck out

COLINDANIEL GEOR G. 
Rating:
5.0

Customer did not leave a comment.

SCOTTM G. 
Rating:
5.0

Very good employee. I was met with a cheerful hello and quick intelligent answers to my questions.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

EMMA H. 
Rating:
1.0

Never again. I already had The truck I requested released to someone else two days prior to pickup when I called to make sure everything was available and determine how we could get the keys at 8 AM. At one point I was told while booking the truck I had to go to two different locations in St.Thomas then to another town in London, then the reservation was cancelled by a different location before getting the truck at this Motel which was very difficult to communicate with to drop it off, although the truck was clean. I wasn't able to access my account online and actually see my reservation I had to call a number and have somebody set it up over the phone when I picked up the truck. I was told with this location I would be able to drop the truck off before 9 o'clock I showed up at eight and a woman answered the motel entrance (not the store entrance) as the convene store was locked even though the sign said open and they said they no longer accept uhaul past 6pm. The website I had text message to me (when I got access to the truck to return the truck) using your 24/7 access was not loading. I tried calling your after hours number and was placed on hold for almost an hour. Loading your website to return the truck took almost 45 minutes for me to get the image, the mileage and the gas posted. That was using phone data and wifi. Several technical issues but my phone was running other websites with no issues. The woman who answered the motel door told me just to leave the keys in the dropbox and somebody will call me to have it all returned tomorrow, However your website said there be an extra charge if somebody did that the next day for me and I didn't believe I would not be charged us fee. In addition, I was told after by my wife waiting for me somebody kept opening up the motel door and apparently yelling at me put in a hat and grabbed some object before attempting to match out to me in a threatening manner before randomly turning around and walking back into the room while I was in the truck taking pictures of the mileage and trying to load the website. I will never recommend uhaul to anyone. Very time I use your service and my family does as we have been involved your company with 4 moves in the last 4 months it has been a bad experience. I am NOT HAPPY with the service and I intent to share this in social media with all my affiliated nursing and community groups as my response when I had concerns was “ this is the way it's been done since world war one.“ not acceptable!

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Jake K. 
Rating:
1.0

Owners would not come out of the store to look over the truck prior to me taking it. The emergency brake would not turn off on the truck, I went in twice and asked him to come look at it, he would not and just kept saying keep putting it on and off and it will go off. I was told truck had 1/4 of gas, it did not. Drove the truck 17km, put $20.00 gas in it and returned truck. Again they would not come out to double check the gas, mileage, condition etc. The next day I get a phone call from the very rude man accusing me of not putting any gas in, I explained I did and have the receipt as well. He said too bad you didn't we will be charging your credit card for it. Charged my credit card an additional $50.00 for a total of $97.00. I told him I would be calling head office and he hung up. DO NOT deal with this location, they will rip you off as I can see now they have with others.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
3.0

Though the U-Haul hours listed were 9am-9pm, the office was closed; however, the adjoining motel had a bell for the manager, but not for rentals (though I rang, anyway, to confirm whether I needed to provide him with the final mileage). He asked that I back-up the truck on the property after having already parked it and drop the key in the slot.

Todd S. 
Rating:
3.0

Make sure the location has the equipment you have reserved when you get there/at the location is was reserved at This was not the location I reserved at and added 1 hour to my pick up on top of not having the furniture dolly I reserved

justin C. 
Rating:
5.0

Customer did not leave a comment.

TONY P. 
Rating:
3.0

don't send anyone to Blake street your key boxes are hanging on a wooden shack i would take uhaul away from who ever owns this location

john C. 
Rating:
5.0

very good and helpful

DENNIS H. 
Rating:
3.0

The truck wasn't too dirty but did have a light layer of loose debris in the back. The blankets were clean and cheap to rent and kep the furniture from contact with the dirt in the box. Service was great. I drove away within 10 minutes of arriving at the location.

Andrew G. 
Rating:
5.0

Very friendly staff, amazing service, it's a 10 Star service The best in Canada

Hessel D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Pick up was great. However was told over phone I would have the truck two days. Got a message saying truck had to be back in 24 hours which was before my moving day and was unable to keep truck for full two day's. instead was told when I called that I could keep the truck till 8am next day at no charge since I could not use for two full days. But was still charged an extra day. Was also told I could drop truck off close to new home. But has to drive 30 minutes out of my way

David L. 
Rating:
5.0

Customer did not leave a comment.

Marc O. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON J. 
Rating:
2.0

The man was cleaning his motel and the door to office was locked. He must've heard me trying to get in. He came out of a room told me to put key in drop box. Nothing else. I asked about the payment and drop off confirmation and he told me I'd get an email. Not very helpful at all. I'm a first time pick up drop off 2 different locations and first time renting a vehicle. We have only rented a trailer one other time pick up and drop off same location.

June T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

ADAM ROBERT E. 
Rating:
5.0

Suggest to help / guide customer to drive and leave the parking lot where all rental vans are parked very very close to each other. I had a minor incident yesterday when drove the rented van in the parking lot by hit and broke another vans mirror. I was lucky that the manager kindly waived the repair charge. Thanks and I strongly recommend this rental location. Ben St Thomas

BING ZHONG Y. 
Rating:
2.0

Guy freaked out about the parking and very rude..I didn't pass a gas station on way there but noticed you guys charged me almost 60.00 for gas even though tank was over 1/4... Did I mention I didn't get 12 furniture pads that I paid for...No reimbursement for that...Thanks for nothing...Never again...Totally disappointed

Brian C. 
Rating:
1.0

Customer did not leave a comment.

mary P. 
Rating:
3.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
4.0

Customer did not leave a comment.

Raymond K. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Safe contact free pick up and return

Casey Y. 
Rating:
5.0

Just in case someone has a problem with the truckshare on their phone then the location should be open to further help the customer. I waited 30 mins to get my truck because my chat closed on me before i could be told where the keys are and the password.

Pete M. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

The self serve option is HORRIBLE. Took us over 30 minutes just to get our truck.

Tom H. 
Rating:
3.0

Still waiting to see how much I owe ????

GREGORY P. 
Rating:
3.0

Customer did not leave a comment.

Carole T. 
Rating:
4.0

Customer did not leave a comment.

LEONARD P. 
Rating:
5.0

Excellent customer servive from the moment we inquired for information to the moment we returned the rental.

JOHN Y. 
Rating:
3.0

Customer did not leave a comment.

theresa H. 
Rating:
5.0

Friendly staff, and helpful.

John V. 
No reviews have been submitted for this location.

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