Vehicle had less than a quarter tank and was dirty. Man running the place called me with the wrong time as well as was drunk when I picked up the vehicle.
Jonathan H
The Mix Master
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sacramento, CA 95841
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Customer Reviews
- 3.0 Average Customer Rating
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As with the pickup experience, my drop off experience was equally frustrating...but was not the fault of Mix Master as far as I am aware. As I was already in route to return the vehicle to the location specified on my contract, I received a text from the "1023 Storage Team" about my return (I was fueling up, not driving, when the text came through). No address was provided so I assumed they had something to do with Mix Master's U-Haul operation. I got to Mix Master, went on the app and, after about 10 minutes of trying to get the "Return Rental" to actually work. it showed that I was supposed to return the rental to a place on Howe Avenue. So, again, I had to call U-Haul's customer service who changed the drop off location back to the original location so I could finalize the return process. The app, pickup and drop off were exercises in frustration and have made me not want to rent from U-Haul again.
Kelley SI had an arranged appointment a time at 9:00 AM and if I did not have the vehicle back at 9 AM I would be charged. Nobody came to the office got into a dispute with their limo driver. They called the manager and said they would be there as soon as they can, I find that very unprofessional I asked him could they give me a more better of a time that they could be there and they said as soon as they can very unprofessional
Jarrid GHard to open lock , no one there during stated business hours , food in drink cup holder and back of truck no swept
robert cProfessional and very helpful.
Joe m