The parking lot it's kept in is super messy/muddy They packed the trucks in there so tight it's difficult to get them out. When I picked up the truck there was a big dent in the bottom on the side. I took a video of the whole truck before I even got the keys and went through the check in process and took photos of it before I got the keys. When I returned the truck I'm out in the parking lot and a women comes across the parking lot almost running. She yells "DID YALL DO THAT DAMAGE?" She didn't introduce herself first or anything. I had no idea why was random lady was approaching me fussing at me. I told her no we didn't it was like that when we got it. She said NO IT WASNT! I asked if she was the owner since she still had not even told me who she was. She said she was the owner and the truck wasn't like that. I said actually before I even got the keys I took a video around the entire truck. She said well we have to go off our records and our records don't show that was damaged like that. I told her that during the mobile checkin process before it even gave me the combination to get the keys I had to take before pictures and I even added a comment on that photo that it was very damaged. For some reason that made her mad. She asked if I purchased the saferide or something like that. I asked if she was referring to the liability/insurance and she said yes. I told her I had but that shouldn't matter since it was like that before I got it. She ended up walking off rudely. The entire interaction was weird and unprofessional. And it seemed like she was trying to scam me or U-Haul.
Mary R
Busy B's Boothtique
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rome, GA 30165
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Hey I had no complaints. Everything went good and service was great.
MIKE HVery positive experience!
Timothy CWhat should have been a $45 rental they nickel and died and she did in charge it ended up being $74.74 the ladies that worked at the place were very unprofessional almost argumentative I would give that place a zero out of 10
RICHARD WThe staff was very friendly, helpful and professional. Everything was ready when I arrived, the agent explained the process thoroughly offered to help in any way that she could and got me on my way quickly. I would highly recommend this location for any future rentals.
TAMMIE P