Customer Reviews for Busy B's Boothtique
(U-Haul Neighborhood Dealer)

132 reviews

1930 Redmond Cir   Rome, GA 30165

(706) 295-0241

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 295-0241

1930 Redmond Cir
Rome, GA 30165

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Darius M 
Rating:
4.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Really helpful and courteous. Thank you!

William B 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
4.0

Offer to help with the customer move and packaging because didn’t have the right people around to help me with the process and it would have been better if they had been more helpful to us and we asked about a discount on the rental because of the price of how long we had to rent the truck and I got hurt and couldn’t load truck or unload for almost two weeks and that hurt with the price I was charged and didn’t get nothing off of the bill so could you please help me with that please thank you

Rita C 
Rating:
1.0

Customer did not leave a comment.

Crockett L 
Rating:
5.0

Customer did not leave a comment.

GERALD B 
Rating:
5.0

Customer did not leave a comment.

CAROLYN V 
Rating:
5.0

Thank you for a great experience

Angela B 
Rating:
5.0

Everyone was very nice and helpful and I will be telling anyone that needs a truck to call you guys.

Christy M 
Rating:
5.0

Customer did not leave a comment.

Webster J 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Satisfied customer

Trey p 
Rating:
5.0

Keep doing what you're doing. I love your customer service.

Consuela B 
Rating:
1.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Very satisfied

Chester K 
Rating:
3.0

Customer did not leave a comment.

Everett H 
Rating:
3.0

The truck door wouldn’t close well. The cupholder had a dark liquid spilled in it. Even though I didn’t request a dolly or furniture pads, they were still included in the back of the truck. Additionally, the credit card that I used to pre-authorize my rental when I picked up was not able to be used to finalize the payment due to a glitch with your system. The vendor had to call me later that evening and request payment from another card over the phone, even after I called my credit card company and was assured the original card was valid and in good standing. Pretty frustrating service overall, but when you’re moving you have bigger fish to fry so we made it work.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

jonterria j 
Rating:
3.0

Dropped if after hours. NA for any review.

Steven L 
Rating:
3.0

Easy to pull truck in and park. Great counter help.

Barry B 
Rating:
5.0

The lady that helped me was very astute and took care of all my needs promptly and professionally.

Ruth C 
Rating:
5.0

Customer did not leave a comment.

Ron D 
Rating:
5.0

Customer did not leave a comment.

michael m 
Rating:
3.0

Faster checkout process to create a more reliable fast service to get the customer in and out

Jacquis H 
Rating:
1.0

Train them on how to do this efficiently. It took her 45 minutes to get me checked out. Also, have the additional items with the truck that have already been paid for.

Ron H 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
3.0

I liked the 24/7 checkin process, except there was no way to speak to someone in the event of a problem. As soon as I got in the truck, a warning popped up in the dashboard regarding the tires needing service. I had to drive 12 hours alone, concerned the entire way that something was wrong with the tires. And then, about halfway there, a second warning popped up about 0% oil life left. I arrived safely, but these warning lights freaked me out the entire way, adding stress to an already stressful situation.

Karen T 
Rating:
3.0

The mileage was off. We took a video of the mileage before we drove off. When we got back it was off by three miles but the sales person just ignored my concern. It's only 3 miles but it's the principle of good customer service

Henry M 
Rating:
5.0

Customer did not leave a comment.

brock w 
Rating:
4.0

The women who manage this location are the nicest people ever. So willing to help!

sally k 
Rating:
5.0

Truck was dirty...clean before loaning out is always recommended...

Deborah F 
Rating:
4.0

There didn't seem to be a way to detail the problems/damage inside the truck.

sherry s 
Rating:
5.0

Great experience!

William L 
Rating:
5.0

Sisi was better helpful from beginning to end.

Carlos C 
Rating:
5.0

Customer did not leave a comment.

Jose H 
Rating:
4.0

Customer did not leave a comment.

William D 
Rating:
5.0

Have truck cranked up and worn up before you get there

Mark R 
Rating:
5.0

Customer did not leave a comment.

Clyde L 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
1.0

Had a tire blow out on a car trailer while hauling a car. I returned the trailer and all the woman kept saying was why didn’t you call roadside service. It could have ended very badly and all you can say is why didn’t you call roadside assistance? How about you maintain your equipment so that things like this don’t happen.

JASON A 
Rating:
4.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Great experience! The truck was exactly what we needed and the on line reservation and customer service was excellent! Would highly recommend using this U haul location again!

DOUGLAS S 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

It was the best

DAVID G 
Rating:
5.0

The customer service was the best that I could have asked for if not better

DAVID G 
Rating:
5.0

Customer did not leave a comment.

BROOKE N 
Rating:
5.0

The lady went out of her way to be out in the heat and help me get all the lights working, when it was my truck w/ the bad connection. She even came back out with a cold water for Me. Thanks and you need more people like her.

BRADLEY S 
Rating:
5.0

Great customer service

TABITHA C 
Rating:
5.0

Customer did not leave a comment.

JEREMY L 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

good rental- no issues at all.

Tracy H 
Rating:
5.0

Customer did not leave a comment.

Stephen A 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Gene M 
Rating:
5.0

Ms. Cissy was so help and kind.

BUFFY P 
Rating:
5.0

Customer did not leave a comment.

BEVERLY C 
Rating:
4.0

Make sure it is clean and the right amount of fuel is marked on paperwork

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

SHYMALE D 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

Customer did not leave a comment.

CAROLYN V 
Rating:
5.0

Customer did not leave a comment.

Amelia H 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

The lady at this location was extremely nice.

larry w 
Rating:
5.0

Customer did not leave a comment.

RICHARD S 
Rating:
4.0

Staff was not wearing a mask

Adam G 
Rating:
4.0

Sissy the employee at Busy B's has excellent customer service! She made my experience less stressful and explained everything in detail. She didn't just treat like a customer but treated as a friend!

Diane G 
Rating:
5.0

Customer did not leave a comment.

Priscilla P 
Rating:
1.0

Please put people in the front that know what they are doing.

Tanesha H 
Rating:
3.0

The location was a side business to a retail ecletic junk shop. The receiving agent didn't quite understand that if you are given two days why you would turn it in when you were finished using it. Said I had had an accident when in fact I did not. Agent did not park the unit or disconnect it from the tow vehicle.

Glenn M 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
3.0

Customer did not leave a comment.

JORDAN S 
Rating:
5.0

Better location than the U-Haul store that I usually use

Christopher M 
Rating:
5.0

I did online pickup and it was very easy and when I returned the vehicle the staff was really nice. I will definitely recommend this location.

TARA S 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T 
Rating:
2.0

To busy working on there self to give good service,to uhsul customers.sell her own goods not finishing with my transaction before starting some else then coming back to me.

Carl D 
Rating:
2.0

Customer did not leave a comment.

Burl H 
Rating:
5.0

The lady at check in was wonderful I had a error in my paperwork and she worked hard to fix corporate mess She needs a raise

Michael P 
Rating:
5.0

They were closed when I dropped off.

Brad P 
Rating:
4.0

Additional equipment. The small trailer I rented was there only piece of U-haul equipment and it didn’t look like they had much else in a while.

Scott J 
Rating:
3.0

I returned the truck on Saturday after 5 pm and no one was available to check in the vehicle and equipment.

william d 
Rating:
5.0

Customer did not leave a comment.

Ashton G 
Rating:
4.0

Make sure the truck will be there when customer has contracted for on time. I spent 2 hours in Rome trying to find a truck when I was suppose to have one at 12:00. The Computer store I contracted with only said they were sorry. The gentleman at the main Hertz, Aaron searched everywhere. Some called at 12:15 from B’s Boutique and said I could rent the one that was for sale. I had a truck so movers could start even if an hour late.

sandra w 
Rating:
3.0

Customer did not leave a comment.

Jeff Y 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Stan B 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
3.0

The vehicle brakes need to be checked. The transmission appears to be grinding and it felt unsafe to drive. I only had to make a short trip but if I had been driving any distance, I would not have wanted to be using this vehicle. The fuel mileage fee is too misleading too. I drove less than 20 miles in this vehicle, from pick up to drop off. I put $5 of fuel in the tank before dropping off, yet, I was charged for $8 for fuel. There is no way that the vehicle used 8 gallons of fuel in such a short distance, unless there is a problem with the fuel tank. In the future, I will be more selective in choosing a rental location.

Cherry W 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
3.0

My initial drop point made me wait 15 minutes to tell me that the lot was full and I would have to find another place to drop the trailer. Very rude man! When I arrived at the new location the store was about to close, fortunately the shop owner allowed me to drop the trailer, but was unable/unwilling to even help me get the trailer backed into the spot she wanted it in. There was no jack on the trailer, and no one to help me unhook it. I sat for 30 minutes until someone came along who could help me lift the trailer off of my hitch. Definitely not very happy with this rental and will probably not use UHaul again due to not being able to unhook trailers without assistance.Not everyone has the ability to lift a trailer off by themselves!

Codi M 
Rating:
1.0

They are crooks, (Busy B's Boutique 1930 Redmond Rd. I rented a dual axle car trailer through the people I trust at Computer City on Shorter Ave. (As I have many times) Their unit was out on Rental, So they found me One at Busy B's. I ask for Thursday 3/14/19 at 5:00pm to return Saturday 3/16/19 by 5:00pm. I needed the trailer to haul a 1970 Corvette to Pigeon Forge, Tn. (A Two Day Rental). My plans changed, I called Busy B and told them that I would pick up Friday 3/15/19 at 10:00am and Return by Sunday 3/17/19. For a Two day Rental. I got home Saturday evening, 3/16/19 and I got up Sunday morning 3/17/19 and took the Trailer back, dropped it off right at 10:00am made it back to go to Church 30 miles away from Busy B's by 11:00am. I reviewed the online Billing Statement, and saw that They had charged my Card for Three Days, So I Immediately called them. The Owner of the Business would not even come to the phone to speak to me. So through a nice young lady she was speaking. I heard her tell her Employee that I was lying, because she road by the lot after 12:00pm and that trailer was not there on her lot. My response to that, was "She is wrong, because it was definately there at 10:00am. I left ther and went through McDonald's Drive-Thru in my Truck Only to get a McMuffin and cup of Coffee. The receipt is time stamped at 10:10am 3/17/19. I will never Rent from these people again, and Social Media is a Powerful Tool. I will advertise for Busy B's and U-Haul's choices of who they allow to Rent their Equipment. My ad and my story will not be good, but it will be the Truth. Someone owes me $59.36.

james w 
Rating:
1.0

Uhaul at this location Critically made the mistake of not putting my drop off location originally as the 2951 express Parkway in Chamblee Georgia causing an extra charge on my card and additional headaches . It was a two day rental. We did it in one day dropped it off the first day 1030 at night at the chamblee location. Called in the morning on Saturday notifying the Chamblee location that we dropped it off, to check it in, and confirm. No one called us back. I called corporate that my original instructions were we were going to drop it off in Chamblee Georgia down in Atlanta. They could not remedy the situation over the phone. And just kept saying it was in the contract it to be dropped off back in Rome Georgia that it was in Intown rate. I specifically said my travel plans were to end up in Chamblee Georgia and drop it off at the indicated U-Haul location. This whole ordeal made us drive over 200 miles spend over 3 1/2 hours of my time and my fiancé time to try to figure this out. If the last customer service rep did not tell me that it was already checked in around 7:30-8pm I would have been taking the U-Haul trailer back. One of the representatives out of all the reps we talk to approximately five total. Told us we would be charged over $200 because it was it incorrect location so our remedy was to head down to Chamblee and pick it back up and drop it off in the room location. But we did not thankfully for that last rep we talked you said it was already checked in. I am not in agreement with the charge the extra charge because it was a critical mistake from the beginning and also all the driving in time spent calling and headed down to remedy into situation.

Abraham Z 
Rating:
2.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Charles d 
Rating:
5.0

Cozy and inviting, the location was pleasant to be at. The woman we returned the keys to was sweet and thorough. I'll definitely return here the next time I need to use Uhaul!

Stephan P 
Rating:
5.0

Customer did not leave a comment.

phylicia s 
Rating:
5.0

Great customer service would do business with again!

Dakota O 
Rating:
5.0

Nothing business is amazing with these people!

Dakota O 
No reviews have been submitted for this location.

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