They called me 2 days before my reservation to let me know that one of my U-Haul wasn't available at a location and switched to another that was. Showed up and the auto transport had a flat and couldn't take due to a flat and was told I can pick up the transport at another location and I was kinda mad due to time wasted because in my experience before any customer purchase I would inspect any item or product before selling to buyer and this circumstances I was the buyer and was told they were available and purchase and turned out I couldn't take the auto transport due to a road and when I asked for the manager I was already talking to the the manager and I ask if they are obligated to inspect for telling a buyer it's available and they said there not part of U-Haul overall bad experience .
Angel J
BTA Self Storage Rockwall
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rockwall, TX 75032
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Charging customers for you to check in equipment that you have to check, is bullshit!
RODERICK HThe staff helped me unhook the trailer and even lifted it off the hitch
GREGORY MEveryone was very nice and helpful, got in an out quickly. Nothing that anyone did wrong, just something to consider is selling hitch pins/locks Like my situation my receiver hitch lock broke on me that morning, I went on to pick up the trailer figuring you all would have a hitch pin that I could buy, but ended up having to run into Fate to grab one from an auto store. Again, totally my issue but would of been very convenient to have them there. Thank you for another pleasant experience.
JEFFERY WI was the only one in the store. They were oblivious to the fact that I was dropping off a trailer and told to just leave the key on the counter. When they figured out I had a trailer they did not help me park or unhitch the unit and got upset at the location that I parked it - even though I got no direction from them where to place it.
MATTHEW M