Back of truck was filthy. Looks like someone slept inside the back of the truck and left a lot of garbage in it. Gas tank was almost empty when I picked it up and then I got charged for not filling it more when I dropped it off.
Jacob Z
Vaegorstein Enterprises
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rochester, NY 14611
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The pickup and drop-off process is very flaky. It took 10 tries to get the app to accept my pickup. Then it tried to charge me for an extra day because the drop-off was never finalized. There was also a two-pack of cigars in the truck cup holder one used. The only saving grace was the area manager adjusting the time and refunding me what I was owed.
Dustin RWhen I went to reserve the uhaul the secretary didn’t know how to do something. The boss came in yelling at her. He placed the order for the wrong day and had to call uhaul to fix it. He then couldn’t print my receipt and said I don’t need it, but I told him I wasn’t leaving without it. Finally he figured it out. The day I went to pick up the uhaul my order got deleted and he had to call again. I insisted on going over the truck for damages which he wasn’t going to do. I pointed out some damage and he wouldn’t sticker them. He said I will verify that when they call. He circled that the truck was 1/2 full but it wasn’t so I made him sign my sheet to where it actually was. The back of the truck hadn’t been swept out either.
CANDY MU-Haul made a change to my pick up location. On a Sunday, the day before my pick up. Because it was made on a Sunday the location where I picked up was half an hour late to open, so I had to wait at the location. This was not the locations’s fault. It was U-Haul who made the change.
Brianna RNothing the customer service was excellent the truck had all the space I needed and they’re a great place to rent from definitely will use them again
Deborah C