Comentarios del cliente para Vaegorstein Enterprises

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Vaegorstein Enterprises

Grado total:

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Vinny N. en

Grado:

El cliente no dejó un comentario.

MAry N. en

Grado:

Customer service was exceptional. I was under stress due to last minute changes with size of truck and pick-up location. The associates working at this location were aware and treated me kindly and compassionately. Thank you both??

Jasmine U. en

Grado:

El cliente no dejó un comentario.

EDDYE JO C. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

El cliente no dejó un comentario.

Bonnie T. en

Grado:

Show up on time... I wanted for an hour and a half for my u haul truck. The manager was very unprofessional. I reserve my u haul for 10:00 and didn't receive it til 11:30. Never will I ever go to 747 west main street again 0 stars

Faheem K. en

Grado:

El cliente no dejó un comentario.

Aatika K. en

Grado:

El cliente no dejó un comentario.

MALASIA J. en

Grado:

Great customer service

Siri C. en

Grado:

Perhaps inform customer that they must bring their own lock. For someone who has never used U-Haul before, this information would be useful.

Kris T. en

Grado:

Getting this large of a truck out of this location was tricky to say the least. The truck was muddy inside and I had to clean it prior to use. I actually got charged again at drop off to clean it because I couldn't get the truck clean enough.

JUSTIN P. en

Grado:

I had a great experience, they were very kind and helpful.

Betty W. en

Grado:

I am having trouble getting in touch with agent regarding getting final payment for returning truck called three left messages. I need help so I can no bank balance. Thank you.

Matthew D. en

Grado:

The location was not great (combined with a seemingly-questionable insurance sales business), but that wasn't the issue with my experience in Rochester. I reserved a truck to help move my fiance from Ionia, NY, to live with me in NH. She was defending her PhD this day, and we were going to begin loading the uHaul so we could move her to NH ASAP where she started a new job on the following Monday. During my travel west on Tuesday, August 14th, I was unable to answer my phone for the confirmation call with uHaul. I received the text message, and called back the number listed. No mention was made of the inability for me to ensure a pick up at my preferred location (near the East View Mall), and not being from the area, the text message didn't make it clear that I would need to amend my plans. I arrived at the East View Mall location the next day, and there was no truck available. This is when I learned for the first time that my pick up was going to be 40 minutes away during a day that I had hoped would be focused on supporting my fiance during her thesis defense, and starting to pack up so she can be ready to start her new job in less than a week. Long-story short, we ended up missing part of her defense and lost a day of packing due to a lack of clear communication on behalf of uHaul. I have used uHaul in the past (including moving my own apartment the week prior), but this experience has left me disappointed. I would like to ask for some renumeration of our fees for this trip, as the overall experience was far from meeting our expectations. Thank you for your consideration in this case, and I hope future customers do not have the same experience I did. -Matt

Jeff D. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

Very confusing as to where you might go to drop it off - a narrow 1-way street and a parking lot without any kind of sign. I picked it because ti was close to where I moved - but I would look a larger organization that is a dealer next time.

Harry K. en

Grado:

The gentleman who runs this location was very nice and very helpful. All of the equipment at his location looked like new. We pre-registered on line and had the keys and on our way in 10 minutes. Thank you.

Mary P. en

Grado:

I requested a pick up location outside the city near my location. The truck was reserved in the middle of the city, much less convenient and less safe neighborhood. This resulted in my mileage exceeding the allowed amount = additional fees.

Victoria P. en

Grado:

El cliente no dejó un comentario.

Greg L. en

Grado:

The location should be opened with personnel working on the day the UHaul is scheduled to be dropped off. This location did not have any personnel on duty on the day I dropped off the UHaul. This lead to unnecessary confusion.

Xenia D. en

Grado:

The individual made errors which still remain on my statement. It shows I have rented Furniture dolly ($120), Appliance dolly ($12) and a Utility dolly ($10). So I was overcharged by $142. I suspect it was a glitch in the system which the Victor, NY locations experienced. They system just crashed after they tried to remove the items from the original request which they moved to Rochester because they didn't have the one way van available. Needless to say, I am still trying to resolve this!!

Kimberly H. en

Grado:

The gentleman that assisted me was very kind, but extremely slow. They could work on their speediness being that I was their only client, had all of my information ready and it took almost 30 minutes to get the truck and then it didn't have the extras I had requested and paid for, which took another almost 10 minutes to get.

Ronald T. en

Grado:

Very hard to tell this was the correct place to return the truck. One very small UHaul sign. No orange drop box for keys. No phone number visible. No instructions to use the online drop off. I admit we did not read the paperwork for instructions. My husband even refused to leave the truck here. We went to another UHaul dealer , the gentleman there said we had to go back and use the online check in. So we did and it was fine. Just not the standard uhaul dealership we are used to. But now that we know, we would use it again.

maggie B. en

Grado:

El cliente no dejó un comentario.

Kelly N. en

Grado:

They took my husbands credit card and was going to charge it 337 dollars and the price on line was 252. I was supposed to get a hand truck and moving pads I got nothing but a truck with only an eighth of a tank of gas. When I called to complain later in the day. They said my reservation was canceled and they had no idea I had the truck. I could of kept their truck and no one would of known. Very unprofessional!

Ross R. en

Grado:

El cliente no dejó un comentario.

CRYSTAL H. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

The location I had to pick up the truck from was not the location I had chosen, and was out of my way. There were no “U-Haul” signs anywhere, so even finding the place was a nightmare. The person there took forever and did not know what he was doing, and I felt like my time was wasted.