No suggestions for improvement. Very easy drop off process, and very friendly and helpful customer service. I appreciate it.Gregg H.
Trailer Rental & Towing in Port Isabel, TX at Tarpon Self Storage
(Distribuidor de U-Haul del vecindario)
Port Isabel, TX 78578
Services at this Location:
- Lun. - mié.: 9 a. m. - 5 p. m.
- Jue.: 12 p. m. - 6 p. m.
- Vie.: 9 a. m. - 5 p. m.
- Sáb.: 1 p. m. - 5 p. m.
- Dom.: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Port Isabel, TX 78578
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The man at the rental was maskless in the middle of this pandemic, in a small office space that couldn't be 10 by 8 feet. He coughed repeatedly without regard for either my wife or me. If we get Covid, we will be in touch with U-haul about this exposure. Simply unacceptable. Obviously, you don't screen your rental locations. The truck we used was fine, and we have had repeatedly good experiences with U-Haul rentals over the years and will continue to use your services. However, we will pay much close attention to the location from which we rent.Kenton P.
The entire rental experience, including the quality of the truck, was excellent. Reserving the equipment was quick and the online registration was very easy to complete. I will choose Uhaul again as the need arises.Gregg H.
The return process was easySteven D.
James is the best.Gregory S.
James was great!Tracey K.
No drop box and the office manager was not helpful.MICHAEL C.
Great servicesLAURO V.
None applicable all greatLAURO V.
Exterior of truck was a little bit dirty.Ronald F.
STAFF IS UNTRAINED, OWNER UNAVAILABLE. This is the single worst customer service experience I've ever had. I was supposed to be able to check in with my phone but they didn't set it up to do so. It took an hour and a half to check in with multiple Calls to headquarters, long waits with customer service, and finally a tech in I.T. had to walk the service rep through the checkin. The desk personnel did not know how to use a basic computer program, couldn't troubleshoot, it was a nightmare and totally frustrating. A nice but also unskilled person from another store came to help to no avail because UHaul corporate was also having technical difficulties. Customers were waiting behind me that were also frustrated. I was so upset by the time I left, I had helpers waiting on me to load (that I had to pay while they waited on me). I called the manager of the Ft Worth store in Alta Mesa to Let him know about the checkin, he was surprised it hadn't gone perfectly (naive) and had no solutions, didn't offer me any compensation, etc. I'll never use U-Haul again. (Also the truck had been smoked in, ashes in the tray that hadn't been cleaned out). The truck itself was very comfortable, easy to drive, totally ok for the 12-hour drive. Good A/C, responsive steering. But I would never use or recommend Tarpon Self Storage to anyone. They should be doing local Rentals only. I had no confidence that my truck was adequately serviced (no one knew anything) for a long haul. It was infuriating and frustrating to the max.Christine K C.
Excellent service and communication from James.Michael M.
Everything was perfect for my rental.George F.
The man was very friendly!Janet M.
Friendly and helpful. No improvement necessary.Debra S.
The gentleman who runs this location was awesome. He was friendly, professional and VERY helpful. I wouldn't have been able to unhitch the trailer without his assistance. His location was clean and well maintained and very inviting. I would definitely use this location again, if needed.Michele D.
Manager, James Brockman is most professional, friendly, helpful, and accommodating. Thank you James!STEPHEN C.
James was very helpful and friendly too. We'll use this service again.Richard M.
James is GREAT!SCOTT J.
We parked it in the only place big enough. There was no key drop so we put key in the mail slot. Wasn't very clear about how to drop off at this location when the office is closed.Cilly J.
We appreciate how James attended us especially since we were in a hurry. Thank you Tarpon Self store and JamesMaria D.
Be nice if one of the other locations could if got me the correct size of truck. Seems the district manager is the only person that can move trucks around and doesn't work weekends.george R.
Jenne helped find loaders at the last minute. Very good crew also.Kenneth R.
Keep doing great customer service!Julie W.