Comentarios de los clientes para Tarpon Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Tarpon Self Storage

Clasificación general:

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Gregory S.
Clasificación:

James is the best.

DONALD T.
Clasificación:

El cliente no dejó un comentario.

Tracey K.
Clasificación:

James was great!

Raymond R.
Clasificación:

El cliente no dejó un comentario.

SCOTT J.
Clasificación:

El cliente no dejó un comentario.

jeannie S.
Clasificación:

El cliente no dejó un comentario.

Joshua K.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

No drop box and the office manager was not helpful.

Daniel F.
Clasificación:

El cliente no dejó un comentario.

LAURO V.
Clasificación:

Great services

LAURO V.
Clasificación:

None applicable all great

Darak W.
Clasificación:

El cliente no dejó un comentario.

Samuel S.
Clasificación:

El cliente no dejó un comentario.

george R.
Clasificación:

El cliente no dejó un comentario.

Ronald F.
Clasificación:

Exterior of truck was a little bit dirty.

Christine K C.
Clasificación:

STAFF IS UNTRAINED, OWNER UNAVAILABLE. This is the single worst customer service experience I've ever had. I was supposed to be able to check in with my phone but they didn't set it up to do so. It took an hour and a half to check in with multiple Calls to headquarters, long waits with customer service, and finally a tech in I.T. had to walk the service rep through the checkin. The desk personnel did not know how to use a basic computer program, couldn't troubleshoot, it was a nightmare and totally frustrating. A nice but also unskilled person from another store came to help to no avail because UHaul corporate was also having technical difficulties. Customers were waiting behind me that were also frustrated. I was so upset by the time I left, I had helpers waiting on me to load (that I had to pay while they waited on me). I called the manager of the Ft Worth store in Alta Mesa to Let him know about the checkin, he was surprised it hadn't gone perfectly (naive) and had no solutions, didn't offer me any compensation, etc. I'll never use U-Haul again. (Also the truck had been smoked in, ashes in the tray that hadn't been cleaned out). The truck itself was very comfortable, easy to drive, totally ok for the 12-hour drive. Good A/C, responsive steering. But I would never use or recommend Tarpon Self Storage to anyone. They should be doing local Rentals only. I had no confidence that my truck was adequately serviced (no one knew anything) for a long haul. It was infuriating and frustrating to the max.

Michael M.
Clasificación:

Excellent service and communication from James.

George F.
Clasificación:

Everything was perfect for my rental.

Janet M.
Clasificación:

The man was very friendly!

Abel K.
Clasificación:

El cliente no dejó un comentario.

Doug O.
Clasificación:

El cliente no dejó un comentario.

dean B.
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

El cliente no dejó un comentario.

Mike C.
Clasificación:

El cliente no dejó un comentario.

Mike C.
Clasificación:

El cliente no dejó un comentario.

Debra S.
Clasificación:

Friendly and helpful. No improvement necessary.

Mitchell A.
Clasificación:

El cliente no dejó un comentario.

scott S.
Clasificación:

El cliente no dejó un comentario.

Michele D.
Clasificación:

The gentleman who runs this location was awesome. He was friendly, professional and VERY helpful. I wouldn't have been able to unhitch the trailer without his assistance. His location was clean and well maintained and very inviting. I would definitely use this location again, if needed.

Gregory S.
Clasificación:

El cliente no dejó un comentario.

Gregory S.
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El cliente no dejó un comentario.

STEPHEN C.
Clasificación:

Manager, James Brockman is most professional, friendly, helpful, and accommodating. Thank you James!

Richard M.
Clasificación:

James was very helpful and friendly too. We'll use this service again.

Armando A.
Clasificación:

None

Dean B.
Clasificación:

El cliente no dejó un comentario.

SCOTT J.
Clasificación:

James is GREAT!

Cilly J.
Clasificación:

We parked it in the only place big enough. There was no key drop so we put key in the mail slot. Wasn't very clear about how to drop off at this location when the office is closed.

Matt F. | Overall Experience |
Clasificación:

Take your money still after 4 months on leaving.

Maria D.
Clasificación:

We appreciate how James attended us especially since we were in a hurry. Thank you Tarpon Self store and James

Garry S.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

El cliente no dejó un comentario.

Dusty G.
Clasificación:

El cliente no dejó un comentario.

George H R. | Overall Experience |
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I was very happy with the way James handled himself and the storage acclivity. A1

george R.
Clasificación:

Be nice if one of the other locations could if got me the correct size of truck. Seems the district manager is the only person that can move trucks around and doesn't work weekends.

Kenneth R.
Clasificación:

Jenne helped find loaders at the last minute. Very good crew also.

Julie W.
Clasificación:

Keep doing great customer service!

Jessica H.
Clasificación:

While I feel that the price was a little steep, the experience overall was amazing. The app was much better than when I have had to deal with people in the past, as I typically get the over talkative over politically opinionated front desk person. I will definitely use this service again

ANTHONY G.
Clasificación:

After hours check in very complicated at this location which I did not choose I did choose Whites lumber in Port Isabel tx somebody at uhaul traffic changed my drop location while I was traveling I was not notified by phone text or email and when I went to Whites Lumber and spent 40 minutes with 2 clerks that could not get past the uhaul website to clear me to drop trailer at my preferred drop of location 10 times this year or more. Oh geesh the website needs major over haul to be more user friendly for both customers and employees at uhaul stores. So I turned around rehooked trailer drive way out of my way to avoid being charged wrong drop location fees and of course now after hours 515p I used website to night drop trailer and of course website can not see my Samsung S7 GPS location so drop off failed. Next day uhaul calling looking for trailer oh my every time I use website their is an issue geesh

Celsa V.
Clasificación:

El cliente no dejó un comentario.

Jaime G.
Clasificación:

Very friendly and great service by the on-site manager!

sam G.
Clasificación:

I had asked for a larger piece of equipment at one facility, and was sent to another location to retrieve it, when I got there they reserved the wrong piece of equipment, after an hour they cancelled that contract and typed up another contract, once complete approximately 2.25 hours later, they typed up the contract for a 6x12' trailer, which I asked for, but gave me a 5x9' instead. after all was said and done, I ended up with the 5x9, charged for the 6x12 and sent to yet another facility for them to try and figure out what was going on. My advice, " get it right the first time".

Andres G.
Clasificación:

Great service at the return location

RYAN A.
Clasificación:

El cliente no dejó un comentario.

Kirk F.
Clasificación:

Keep James, he was very friendly, and helpful to the extreme!

Shelly F.
Clasificación:

Polite and pleasant to talk to. Welcoming!!!

Shelly F.
Clasificación:

El cliente no dejó un comentario.

George S.
Clasificación:

El cliente no dejó un comentario.

George S.
Clasificación:

El cliente no dejó un comentario.

Ben U.
Clasificación:

I dropped the trailer off after hours, early the next AM, I got a call and an email reciept. Very pleased with my experience!

Charles S.
Clasificación:

El cliente no dejó un comentario.

Arthur T.
Clasificación:

El cliente no dejó un comentario.

LAURO V.
Clasificación:

Great customer service

STEVE D.
Clasificación:

Everything was perfect!

Richard S.
Clasificación:

Nothing

jerome F.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

El cliente no dejó un comentario.

AMONDA D.
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

El cliente no dejó un comentario.

Deborah B.
Clasificación:

El cliente no dejó un comentario.

Irene M.
Clasificación:

El cliente no dejó un comentario.

Tracy H.
Clasificación:

El cliente no dejó un comentario.

Curtis F.
Clasificación:

El cliente no dejó un comentario.

Tracy H.
Clasificación:

Convenient, friendly, no problems.

MARK C.
Clasificación:

El cliente no dejó un comentario.

Joe P.
Clasificación:

El cliente no dejó un comentario.

Melanie W.
Clasificación:

El cliente no dejó un comentario.

BILL H.
Clasificación:

It was a pleasure to do business with them

Johnny G.
Clasificación:

Everything was taken care of with exceptional quality. James is one hellava guy. Awesome employee.

Guillermo M.
Clasificación:

Over all Great customer service

Gail C.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH L.
Clasificación:

James is an excellent UHaul representative. He is efficient, helpful and has been my #1 UHaul site for years. Because of UHaul and James I sold my own trailer years ago and use yours. Thanks to James and UHaul.

Dennis K.
Clasificación:

El cliente no dejó un comentario.

Curt S.
Clasificación:

Very friendly excellent help thanks for being so friendly

Jay M.
Clasificación:

Cruise control!

Bob L.
Clasificación:

Each time I rent from this location the service has been excellent.

PERCY G.
Clasificación:

El cliente no dejó un comentario.

percy G.
Clasificación:

El cliente no dejó un comentario.

gary N.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH L.
Clasificación:

The only possible thing would be to add another open trailer to the inventory. James at Tarpon is your best asset. Ever. Quick. Efficient. Helpful. Thank you..... Elizabeth

robert C.
Clasificación:

El cliente no dejó un comentario.

Raymond M.
Clasificación:

El cliente no dejó un comentario.

Cristina R.
Clasificación:

Yo improve... Nothing at all Everything was excellent and great customer service!!! very pleased with uhaul Thank you

Bernie S.
Clasificación:

I particularly want to extend my thanks to Jom, the owner of the facility for his assistance in getting me set up with the right unit to move my personal belongings from Laguna VIsta TX to O'Fallon MO. He made sure I had what I needed for the trip, including an insurance package on the trailer, when I found out my new auto policy would not cover damage to the trailer if it occurred.

Frank S.
Clasificación:

Wonderful to deal with ! Courteous and efficient.

Alberto L.
Clasificación:

El cliente no dejó un comentario.

Elizabeth L.
Clasificación:

I/ve worked with James at the Tarpon Location for years. Always received excellent service. 90% of my rentals are last minute projects. Was never promised anything that wasn't delivered. Thank You.

JAMES C.
Clasificación:

Disappointed to learn that the local storage facilities do not honor U-Haul's promise of 30 days free storage.

Sara S.
Clasificación:

I reserved a cargo van from one location in closest town. I got confirmation, but phone number was incorrect for that location. Neither had the vehicle, or a 10' truck. However, called 800 # and was able to get a 15' truck at van price. Thanks,

gretchen M.
Clasificación:

Give instructions on how to hook up a trailer with necessary equipment.

Ernest R.
Clasificación:

El cliente no dejó un comentario.

sherry M.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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