Customer Reviews for Tarpon Self Storage
(U-Haul Neighborhood Dealer)

368 reviews

48196 State Hwy 100   Port Isabel, TX 78578

(956) 943-2023

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 12 pm–6 pm
  • Fri: 9 am–5 pm
  • Sat: 1 pm–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 943-2023

48196 State Hwy 100
Port Isabel, TX 78578

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 12 pm–6 pm
  • Fri: 9 am–5 pm
  • Sat: 1 pm–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

James always does an excellent job assisting me with trailer rentals.

CLIFFORD M. D. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Laura Vela S. 
Rating:
5.0

Excelente

Benito Catarino D. 
Rating:
5.0

This was the second time I’ve at least storage unit from James, and he has been very helpful both times.

Darlo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Keep up the good work!

Frank A. 
Rating:
5.0

No problems

norman A. 
Rating:
2.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

James is always a pleasure to work with.

CLIFFORD M. D. 
Rating:
2.0

Incredibly hard to find or get ahold of.

brad K. 
Rating:
5.0

Easy return and very nice personnel.

BEVERLY N. 
Rating:
3.0

Explained fuel situation upon drop off and was still charged for fuel.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

NORA H. 
Rating:
5.0

Customer did not leave a comment.

Anders Stefan B. 
Rating:
4.0

Truck rental was ready on very short notice which was appreciated! Thank you.

Deb D. 
Rating:
5.0

Customer did not leave a comment.

javier M. 
Rating:
5.0

James was ready for us and the vehicle was clean. There was not wait time on the pickup and we used the drip box the Next morning to return the keys.

David D. 
Rating:
3.0

Boxes got wet and infested with roaches.

david jr h.  |  Overall Experience 
Rating:
5.0

Excellent

BEVERLY N. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

No recommendation needed.

Adrian B. 
Rating:
5.0

Online pick up was great as I picked up the truck on a Sunday, when the location was closed. Drop off was even easier as I simply dropped off the keys and the owner completed everything for me. Will definitely utilize this location again!!!

Ernest R. 
Rating:
5.0

James is an outstanding manager of this facility. He is efficient, respectful and a good human being. The facility is clean and easy to access. I will use again next year.

Marcos G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Great staff!! They have always been very very helpful and friendly.

DARRELL E.  |  Overall Experience 
Rating:
2.0

The location had no drop box identical to U-Hauls instructions or a sign educating the customer “key drop off”. I had to sit in the parking lot for 10 minutes to get an answer. U-Haul needs to tailor the instructions to the location. Or the locations need consistency across the board.

iannelli E. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Excellent customer support & care

Richard S. 
Rating:
3.0

the overall uhaul experience needs to be improved. We had booked a 26 footer over a month ago and not having it available simply isn't a solution. We would NEVER recommend Uhaul again to anyone...the agent on the phone didn't care to help and we ended up having to pay someone else to haul items due to uhaul not having the right size truck. Terrible customer service. We received no discount for our issue other than the normal charge of the smaller truck. We'll be telling everyone we know not to rely on uhaul as they don't care if they don't have the right equipment you order when you need it.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Curt C. 
Rating:
1.0

Having the equipment I ordered would of been perfect but that didn't happen… instead, all I got was a truck with no equipment… so much of my furniture is damaged now and it was hell moving furniture into the truck without the equipment I ordered. A very expensive mirror is now broken and dressers along with other furniture is either cracked, scrapped or beyond repair now.. I really needed that equipment and if it couldn't be done,,, the option to order should have been unavailable. I have so many bruises on my legs,., it ain't even funny. I don't believe I should be charged full price and I did not use the dolly for boxes or the blankets… I only picked up the dolly for furniture at the Ed Carey Dr location.

Aureliano S. 
Rating:
5.0

Everything went smooth.

Gerald G. 
Rating:
3.0

I wouldn't recommend uhaul to friend. Maybe to an enemy.

Dante D. 
Rating:
4.0

The checkout procedure was a bit slower than other UHaul rentals. However, the equipment was almost new and the gentleman was very kind and helpful.

David D. 
Rating:
5.0

I didn't his name but I'm certain everyone knows his name. The older gentleman who helped me complete my return process was very nice and helpful and even allowed me to wait inside a moment until my taxi arrived to pick me up even though it wasn't for than a moment and completely unnecessary

Sherri D. 
Rating:
4.0

Customer did not leave a comment.

Randy K. 
Rating:
4.0

Had to add air to right tire...otherwise great...

Chris H. 
Rating:
5.0

James the manager is extremely helpful, and always available when needed. Great storage facility.

Thomas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Curt C. 
Rating:
5.0

Customer did not leave a comment.

Jose U. 
Rating:
1.0

No one was there and we dropped off during business hours. Then you called the day after we dropped and told us to take it somewhere else. To late we dropped the keys in the door of the building.

Tracy E. 
Rating:
5.0

James was very nice. The storage was dirty & full of Cobb weds especially on the door!!!! Evertytime u opened the door I would get covered in dirt!!!#

richard p.  |  Overall Experience 
Rating:
5.0

Easy pick up and drop off...Great customer service!!!

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

James was very helpful.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Angela C. 
Rating:
4.0

I reserved my truck two weeks in advance and was very disappointed to be handed off to another location and given a truck larger than I wanted I wanted a 20 footer and I was given a 26 it was very difficult for me to manage where I needed to maneuver the truck and park

RON G. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

I like James the manager. Friendly man

francisco A. 
Rating:
3.0

Truck is worn down and alarms dtarted goin off about 4 miles from where i picked it up. Tried to get roadside service and got the runaround. Got a call back from roadside and when I answered, I got disconnected because the clerk said she couldn't hear me due to the alarms going off. Overall, got my stuff moved and the truck was returned the same way I got it. Alarms going off and all.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

truck leaked got boxes wet...

Charles E. 
Rating:
5.0

It was a great experience....

Todd T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boyd O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Cervando S. 
Rating:
5.0

Nice, knowledgeable people. Very helpful. Got the truck I needed when I needed it.

Joyce R. 
Rating:
5.0

James was very helpful.

Christine R. 
Rating:
5.0

Dean works hard for his customers

George R. 
Rating:
1.0

Extremely disappointed that my reserved trailer was not available at the pick up location we agreed on when booked. Ended up having to drive to a different city to pick it up. Also, back of trailer was full of confetti. Retailer tried to sweep confetti but to not avail. I ended up having to clean it myself prior to returning trailer to a different location on a different day.

Arturo M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

No suggestions for improvement. Very easy drop off process, and very friendly and helpful customer service. I appreciate it.

Gregg H. 
Rating:
2.0

The man at the rental was maskless in the middle of this pandemic, in a small office space that couldn't be 10 by 8 feet. He coughed repeatedly without regard for either my wife or me. If we get Covid, we will be in touch with U-haul about this exposure. Simply unacceptable. Obviously, you don't screen your rental locations. The truck we used was fine, and we have had repeatedly good experiences with U-Haul rentals over the years and will continue to use your services. However, we will pay much close attention to the location from which we rent.

Kenton P. 
Rating:
3.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

The entire rental experience, including the quality of the truck, was excellent. Reserving the equipment was quick and the online registration was very easy to complete. I will choose Uhaul again as the need arises.

Gregg H. 
Rating:
5.0

The return process was easy

Steven D. 
Rating:
5.0

James is the best.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

James was great!

Tracey K. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

jeannie S. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
2.0

No drop box and the office manager was not helpful.

MICHAEL C. 
Rating:
2.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Great services

LAURO V. 
Rating:
5.0

None applicable all great

LAURO V. 
Rating:
3.0

Customer did not leave a comment.

Darak W. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
5.0

Exterior of truck was a little bit dirty.

Ronald F. 
Rating:
1.0

STAFF IS UNTRAINED, OWNER UNAVAILABLE. This is the single worst customer service experience I've ever had. I was supposed to be able to check in with my phone but they didn't set it up to do so. It took an hour and a half to check in with multiple Calls to headquarters, long waits with customer service, and finally a tech in I.T. had to walk the service rep through the checkin. The desk personnel did not know how to use a basic computer program, couldn't troubleshoot, it was a nightmare and totally frustrating. A nice but also unskilled person from another store came to help to no avail because UHaul corporate was also having technical difficulties. Customers were waiting behind me that were also frustrated. I was so upset by the time I left, I had helpers waiting on me to load (that I had to pay while they waited on me). I called the manager of the Ft Worth store in Alta Mesa to Let him know about the checkin, he was surprised it hadn't gone perfectly (naive) and had no solutions, didn't offer me any compensation, etc. I'll never use U-Haul again. (Also the truck had been smoked in, ashes in the tray that hadn't been cleaned out). The truck itself was very comfortable, easy to drive, totally ok for the 12-hour drive. Good A/C, responsive steering. But I would never use or recommend Tarpon Self Storage to anyone. They should be doing local Rentals only. I had no confidence that my truck was adequately serviced (no one knew anything) for a long haul. It was infuriating and frustrating to the max.

Christine K C. 
Rating:
5.0

Excellent service and communication from James.

Michael M. 
Rating:
5.0

Everything was perfect for my rental.

George F. 
Rating:
5.0

The man was very friendly!

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Abel K. 
Rating:
3.0

Customer did not leave a comment.

Doug O. 
Rating:
5.0

Customer did not leave a comment.

dean B. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Friendly and helpful. No improvement necessary.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell A. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

The gentleman who runs this location was awesome. He was friendly, professional and VERY helpful. I wouldn't have been able to unhitch the trailer without his assistance. His location was clean and well maintained and very inviting. I would definitely use this location again, if needed.

Michele D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Manager, James Brockman is most professional, friendly, helpful, and accommodating. Thank you James!

STEPHEN C. 
Rating:
1.0

Take your money still after 4 months on leaving.

Matt F.  |  Overall Experience 
Rating:
5.0

I was very happy with the way James handled himself and the storage acclivity. A1

George H R.  |  Overall Experience 
No reviews have been submitted for this location.

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