I reserved the truck through the U-Haul app almost two weeks prior to needing it. The U-Haul app on an android phone is terrible. It timed out numerous times while trying to make a reservation and was extremely frustrating. But I was finally successful for an early self-pickup at the desired location. I received confirmation that a truck would be ready for my arrival. When I arrived for self-pickup the app noted a truck wasn't available for self-check-in. I had to call U-Haul to get information, and they noted that the truck I reserved was not available for self-check-in, but if I waited another hour for the location to open, I could get the truck I reserved. Ultimately, I agreed to take a larger truck that was available for self check-in since I was on a time crunch. I took the larger truck and while going through the process for early check-in, the app shut down mid-process and I had to call U-Haul again to get the truck number and code to get the key. Upon opening the back of the truck, I noticed a package of furniture pads was open from the previous renter so this truck was never fully inspected prior to my arrival. The driver's side seat belt was also jammed and non-functioning, which considering I had to take a long trip on I-75 was a little worrisome. The truck had 125,000 miles on it, was older, but I didn't have any other issues with it for the day. On return, the app took quite some time to upload all the photos while I had to wait for additional instructions for the final key drop. In summary, the U-Haul app was terrible, and the equipment was fair-average. I had no interaction with the staff at the location of the equipment.
Jeff R
Jobean Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Port Charlotte, FL 33953
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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All was good
Dan Pthe guy helped us hook up the trailer, he was very nice and even though we were there at closing time he got annoyed.
Stephanie WPerfect place for me to drop off trailer.
Charles SFriendly and knowledgeable service!
ALFRED P