Frayed strap on car trailer and safety chain was not able to use due to damage. Had to use my own tie down. Not a huge problem for me but maybe the next customer.
Eric J
Print Downtown
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Phoenix, AZ 85006
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe interior had a strong odor.
Jeff BThe truck was locked and the clerk did not check anything. The gas was lower than 1/4 tank of gas. And she told me if I bring it back with 1/4 tank, I will receive $30 back. Never happened. Other than that, it still turned out to be a good move with the U-Haul truck.
Connie ASome how the dolly got dropped from my order once the pick up location got changed, and I was told I wasn't going to be charged for extra miles due to the location change and they tried to charge me for extra miles once I dropped the truck off at the drop off location.
Bradley MU-Haul's customer phone support provided some of the best customer service I have ever experienced. The representative was professional, efficient, and extremely empathetic regarding all the issues I was having with the mobile app. They took the time to listen, stayed on the phone with me until everything was resolved, and showed remarkable patience throughout the entire process. What impressed me most was their genuine commitment to helping me. Instead of rushing through the call, they made sure all of my concerns were addressed and that I felt supported every step of the way. Their professionalism, compassion, and dedication to customer satisfaction truly set them apart. They represent the very definition of excellent customer service, and U-Haul should be proud to have employees who provide such an outstanding customer experience. ⭐⭐⭐⭐⭐
Jorge M